Citibank Complaints & Reviews

Hi,

I bring to your kind attention that I have taken a loan-on-phone from Citi Bank 2 yrs before and I have been paying the loan everymonth without any default. One thing which really cannot understand is that the due date of the loan is on 19th of the month..but I get calls right from 2nd of the month till the payment is made. This is riduculous they do not even spare me on a Sunday even on that day I receive the calls. Different people call from plenty of different number which is listed below. when I inform them that the due date is on 19th..they say that it is a reminder call. I am really fed up with these people. Atleast I get 10-15 calls a day and I had to repeat the same dialogue to each of them who call me. Their Motto say the " Citi Never sleeps" looks like City sleeps but citi bank do not sleep.

The Numbers are listed below:

[protected]
[protected]
[protected]
[protected]
[protected]

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Citibank Credit Card — Unsolicited Calls for Credit Card Sales

Hello,

I am getting calls from number : [protected] for Credit Card offers from Citibank eventhough I have registered for DND.

Please look into the complain and let me know what should I do to stop such calls.

Thanks

Imran

on 4th february i applied for a loan of £1000 which was accepted on 5th feb I paid an administratio fee of £55 I was then told that the money would be in my account in five working day's I have recieved no money from them and they will not answer my phone calls even though the answering machine say's they WILL call back this has become very frustrating in the way they have treated me. I eventually got through to someone called lynn who said that they were waiting on me to send the terms and conditions they never arrived to me she then sent them through e-mail on the 15th of feb which i then printed and signed and sent back to them again I have heard nothing and they still refuse to take my phone calls or return them I am at present Putting in complaints to dept of trade and industry the ombudsman and I have spoken to my lawyer who said I have to report them to the POLICE for theft and intent to defraud a member of the public this I will do if they do not return my calls that I have already made I hope all other members of the public who have been conned by this so called financial company and follow suit by complaining to the authorities and the gov bodies that deal with this kind of misrepresentation.

Yours

Vance McGhee disgusted member of the public

Dear sir/madam,

I took loan from your concern, 18 cheques properly passed, lot of times i went to your pollachi branch office regarding for my loan closer, but i didnt get any response from your staffs, 4 months latter only they came to my office, i asked 15 days time to close the loan but the name veerakumar[protected] from S R Associates salem based branch he came and shouted lot in my office, Request you to take action certain person and give me time.



Regards
R.sivasubramanian

Sir,
Please let me know what did you do because I am facing a similar scenario
and don't know how to proceed.

Please mail me on this.

Citibank — wrong calls

Hi, my self Chander pal working as a engineer in company my company provide me a mobile facility for proper cumunication. I have been around 3 year recived a fake calls & SMS from citi bank regarding credit card payment. even i don`t have any bank A/C in this bank.after complaining in their coustomer centre ,their call being stop for 1month but right now its start again.
kindly do the need full

I Nilesh M Sukhadiya from Surat, Gujarat State, taken lone form Citibank of Rs 139, 000 Rs, at 13 July 2007, with a tenor of 48 installment, when i taken loan at that time bank suggest for ECS payment system not by cheque, and i take the permission with bank chop and sign from my bank named Sarvoday Sahakari cooperative bank, at initially every mth citi bank credited the emi of Rs 4, 083 Rs from the bank name Sarvoday Sahkari Bank Surat, after 8 month suddenly the cheque bounced even i have a balance in my a/c, when i get the news of bounced i went to my Sarvoday Sahakari co-operative bank for this matter, my bank inform that the since form the starting when they send EMI through ECS then send the wrong data in ESC, in that they are not mention the current A/c and due to that we inform 3 time personally through letter from my bank and also personally through telephone, but then also the didn't reply at that time we have to adopted such step, and when i here even i went personally 2 time 3 time my accountant and my manager too and we meet MR Chatur Moradiya his mobile number is[protected], at Ghod dord road branch, and he suggested to re-ride the loan and what ever that happen we are sorry for that and we made a new agreement with the new EMI, but at that time i already get the heavy charger of bounced and return chargesfrom both the bank
After new agreement, my new loan amt is 129, 000/ Rs with a EMI of Rs 3, 223/, but that is also the same mistake form the starting of first EMI, after 3 ECS bounced i pay 1 installment through cash and the receipt number is 10312 on 20 /10 /2008, and the guy who collect payment from me is Mr Pratik and his mobile number is +[protected] and the collection agencies name is JND Communication, , 3 floor Neel Ggan apt, opp Vanita Vishram School, Athwagate, Surat, with an assurance that they will start regularly your ECS from next month, but again the EMI bounced, when the collection guy come again i just say first clear your problem of ECS and then come to collect,
But in Jan 2009 they used my security cheque ( cheque no 809132)and deposited into my A/c of 9, 669/ Rs, without my permission, but as i always kept balance that cheque is clear, and after that i make the stop payment of my other cheque, and after the company head office called come before diwali on 30/09/2009 for settle this A/c in 60, 000/ in one short and with an assurance that they will provide NOC with in one monthof the payment and i have that telephonic record, at that time i was conviced by 3 people i named that along with contact number is as below
@ Mr Hussain +91-[protected], I get the sms from his number
@Miss Sweta +[protected], she talk with me 8-10 times in 4 days
@Miss Jaswinder +91-[protected],
This are the person who talk with me and giving assurances that our bank is not like other
bank, and you plz trust on us and today is your last day to submit, but we can provide clouser letter, but after 1 mth we will provide NOC and that is confirm, and on that i went to his collection office at ADI CREDIT & COLLECTION, H-405 Manthan Apt, Muktanand Nagar, Near Adajan Circle, Surat, when i gave the payment they also say that you can check you NOC process through your Ref Number,
And after 1 month when i call in customer care for my NOC, they strickly say that no we can't provide NOC as you have settle the A/c, and when i say that i get assurance from your head office for NOC after 1 mth, then he reply YOU BETTER TO TALK THERE, and when i m calling there, all the 3 person, have no time to talk and when i shout then they reply just gave me 1 day, but still there is no response and at the last i just mail my problem over here, if any one who can help me then plz gave me justice against this WHITE COLOR THIEF,
Here is my contact detail,
Name:- Nilesh Sukhadiya
Mob :- +91-[protected]

Credit Card — Very Casual response to my Complaint by Bank

Dear Sir,
This is reference to my SBI Credit Card No. [protected], which was lost at Chandni Chowk, New Delhi on[protected] afternoon. I came to know about this loss on[protected] and got the card blocked immediately and lodged FIR at Chandni Chowk police station. By that time, someone made a purchase worth Rs. 35, 000/- at different places from this card. I raised dispute form for these fraud transactions with the bank, for which response from bank was very casual and non-responsive. My concerns in the instant case with the bank are as follows:
1) The representatives were following a normal practice of communication with me before approving the amount. However in the instant case where transaction was more than Rs.35, 000/-, no such communication was made with me and the amount was approved without my knowledge and consent.
2) It was also requested and pursued with the representative for disclosure of place of transaction, an information which would have been of crucial significance and help in tracing the offender. However, SBI representative remained totally unresponsive to my repeated earnest pleas (refer various emails from December’08 to March’09)
3) I had also been repeatedly pursuing for the vendor copy of proof of purchase, which was not provided. Subsequently as late as six months, I was provided with vendor’s proof for only one purchase out of 5 purchases and proof of the other purchases is still at large.
4) I have been a committed and regular customer of SBI Credit card and my track record is impeccable as is evident from SBI statement (enclosed herewith).
Further, as a closing note, it is necessary to bring it to your kind attention that the page no. 2 of SBI monthly statement indicates “FOR BETTER MANAGEMENT OF CREDIT, WE WILL MAINTAIN STRINGENT CONTROLS / NOT APPROVE HIGH RISK TRANSACTIONS”. However in the instant case, it was exceedingly disappointing to note that the said value is not being adhered to, thereby leaving me distressed knocking from door to door for relief and to add further agony. SBI’s billing department / recovery people have been persistently following with me for this payment of about Rs. 35, 000/-, for which I have not made any purchase. Now, my humble request to you therefore would be to lock into the matter on utmost priority and do the needful.

MUJHE NEW SCHEMS KI JANKARI CHAHIYE

Sir.kindly, I have request you sir Mr Purjit Pandey, not living here, for 4/5 year's this address' So, I have Inform you Please do not corresponding My address is;- B/63, SANGITA SCOIETY, RANIP, NEAR RANIP ROAD, AHMEDABAD.382480. THANK YOU .PLEASE PEPLY.

sears/ citi — handling of credit card

I am writing to ask for some help with a current debt account number[protected]had for years i missed a payment and my intesert rate rocketed and then payments where maded but i guess not in the way they had want so they went up again. I noticed that no matter what i would do my debt was going no where. Sears was then taken over by your company. I have been using care one a credit consoladation company which i thought would help. I started making 50 dollar payments and even asked for a settlement and no one was able to make that arrangement. I have been paying 80 dollars a month and my debt has gone from 1500 or 1600 to 2100 even making a big effort to take care of this my payment is suppost to be 56 a month.I have tryed really hard and i except responsebilty for my debts but are going no where fast this has hurt my credit tremendusly and am just asking that you look over the account and do whatever you can i would greatly appreciate it and would just be thankful to you for any help with this i have made will over 700 or 800 dollars on this account and nothing is even showing. I would not be asking for any help if i thought that this would resolve it self soon or even start looking better but its not. thanks again.

Rebecca S Caudill

Dear sir / madam
I was having Maruti Suzuki autocard tied up with Citibank. Now the tie up between Maruti Suzuki and Citibank is over. I got phone calls from your bank
for issuing anotherCitibank card. I repeatedly told them that I dont want your Citibank credit card but still they are ringing me and
your bank is sending letters to me regarding this. So please dont
issue me any card. My details as follows:
Shrikant Muralidhar katole
SF-1 BLOCK-B KALYAN ENCLAVE
KURMANPALEM VISAKHAPATNAM-46
Name printed on card: K SRIKANT
CARD NO. [protected]

Dear Sir,
My credit card No.[protected] card already sent by blue dart vide reference no.[protected] but till today i have not r eceived the same on my address pl.confirm.
in the monthly statement my jpmiles earned point 1149 is not included.
pl. clear the same.

Radkar dattatraya

I want my credit card at earliest pl.do the needful


Radkar Dattatraya.

SEVEN HUNDRED DOLLARS FOR NOTHING (Plus Interest)

My ordeal started last fall when my wife and I decided to purchase a very special gift for our handicapped grandson. I began the search for a child size ATV on the internet. I found exactly what I was looking for at a company called ATV Fun. There add was great, the pricing fit my budget and I was thinking how great it was going to be seeing the look on my grandsons face when I took him for his first ride. I was looking forward to teaching him as I had taught his father.

Then the problems began. The company did not accept credit cards and said they could only ship upon receipt of a certified check or money order. That bothered me a little but it didn’t turn the “Light” on. My wife and I discussed it and then decided this was not the way we wanted to make a $700 dollar purchase. I informed the company that wasn’t going to be possible and I started my search over. A short time later I received an e-mail from the company indicating they had an arrangement with Google, who did accept credit cards, to handle the purchase. The Google deal is similar to “Paypal”. Well I signed up with Google, gave them my credit card information and the fun began. First I was charged more than I was quoted. I contacted Google and got that corrected ($750 charge was reduced to $700 as quoted). Next delivery times got longer. At that point I contacted Both Google and Mastercard and canceled the purchase. I have the original e-mails from Google acknowledging this with there promise to work with the credit card company to “take care of things”. Finally the charge disappeared from my credit card statement.

The charge reappeared a month later so I contacted Mastercard. The charge then disappeared again. It came back in January and February and I again contacted Mastercard. My most recent conversation with Mastercard ended with their statement that I owe the money and must pay despite the fact the merchandise was never received. I explained I wasn’t going to pay for something I never got and believed had been successfully resolved.

I am now at the point I will probably need to secure legal assistance and prepare to start damage control to maintain my credit.

This would be like going to Sears, charging $700 on my credit card and leaving with no merchandise. I use Sears as an example because I used a “Sears” Mastercard to start this nightmare. $700 is not beyond my ability to pay. It would hurt at this time but I could sacrifice other things if I had to. The issue is I’m being told to pay for something that was canceled, never delivered and acknowledged by all parties involved.

Yesterday, Mastercard told me they sent me a letter in November and again in March (12th), neither of which have I received, that they couldn’t help me and the charge would stand. They must have sent those letters to the same place the ATV was sent.

What options, short of spending a fortune on legal help exist to help and or protect the average “Joe the Plumber”, from the strong armed take it or leave attitude of the institutions my tax dollars just bailed out?

David A Newport ([protected]@aol.com)

Creating online banking registration.....issue

Dear Citi bank,
I am unable to create my online Citi bank account. And your customer care support is not giving properly support.so I am much frustrated...
please help me ...

your customer
Ashish Pandey
A/c No [protected](Delhi)
contact number-- [protected]

One Shocking fact of Citi bank- I was expecting PF money from one of my old co. and they deposited the two cheque in my account - but both cheque bounced (Govt. PF Cheque). instead of deducting money from the account who supposed to transfer money to my account, - the great Citi bank deducted money from my account for bounce charge. when I called the customer service they say that you have to pay coz this is getting transferd to your account. Does anyone know the logic behind this? Can anyone provide financial classes for Citi Bank!!! when I told them to file a police complaint they said will revert . waiting...
I am posting this because this is something I came to know first time, citi bank policy and government PF office "hopeless" cheque bounce.

I heve opened my account from citi bank. the atm which i received not working.it is showing incorrect pin status. my account no is [protected]. what i have to do now?

Citibank Credit Card — loan

i have taken loan against my citi card infeb 2009,i pay emi of rs.3372/-.as per my knowing peri od loan of 36 month,please inform the exact deal of my loan period , till now i pay emi,so inform as possible as early.

Hi!
I had a salary account with citi bank and after changing the company my salary accout got changed and I visited my nearest Citi bank office with my cheque book and ATM card to cancle my accout as I dont want to continue the account. I rote an application to the Branch manager Delhi for the cancelation of my accoun and got it stamped by the officer. Still if they charge the what should I do?

I think people should go to consumer court to get the refund with interest and court expenses
Varghese

i am holding citi bank card no-[protected]. i have taken loan of rs 60, 000 for 2 years. i have to pay emi @ 2937. i do the same. in month of Jan'09 i was out of India and my emi was late for 3 days, but about this i was not informed.and this emi was credited into next month Feb'09. but after that i conted to custmor care & requested to levied the charges& they assure also. but now citi bank is showing Rs 2000. outstanding against me, whears i have pad all my emi on time .request to look into the matter.