Citibank Complaints & Reviews

Dear Sir, I had a Citibank Card [protected] five years back, which I got closed officialy and recieved the Card Closure Statement with 0 amount due dated 13/12/2003. I also cut the card in 4 pieces and dropped in the their ATM drop box in Noida.

After 2 months of closure I recieved a statement of February, 2004 which has shown that some transaction has been done on that card which was officially closed 2 months back and Citi Bank should have been blocked the same.

After a lot of discussions and follow ups I have highly cooperated with the recovery agencies filling out the dispute forms at least 5 number of times and providing them the Copy of the closure statement. But no body had taken any action to investigate the issue and close the case.

Even after five years Citibank is harassing me mentaly and socially, giving me threatening calls and unsocially pressurizing me to pay the amount which I have never spent. This is complete fault of citibank of not blocking a card which is closed and leaking out the card information for misuse. Since I have card closure statement I do not posses any liability to pay a single penny to Citibank.

Please help me to file a complaint against Citibank and get this issue resolved. If required I can provide you the copy of that statement via mail or fax.

Thanks Nalin Baranwal

I am using Citibank credit card since last 9-10 years and at present possess 3 credit cards of Citibank. I have availed personal loans in all three cards in March 2006 for a period of 48 months and have been paying the EMIs regulary. So far have paid 36 instalments.

I am a resident of Kerala and is working in private sector in Gurgaon. I went on leave from 4th February to 5th April 2009. Before going on leave I have prepared the Citibank cheque for Rs.8259.00 (being the EMI of one loan in one of the credit cards) and have requested one of my friends to drop it in Citibank's drop Box when I will confirm to him. As I had not received my salary for December 2008 till I was going on leave, I had no other alternative but to pay a little late when I get confirmation of getting my salary. However, my friend dropped the cheque in between without waiting for my confirmation and the cheque was subsequently returned unpaid.

Meanwhile when I got confirmation of reaching my cheque in my account, I wrote a mail to citibank by loging into their website informing them of the cheque return and advising them to re-present the cheque. They replied that they never re-present or return a bounced cheque as per their policy. I had no other option but wait till I come back to Gurgaon and issue fresh cheque as my cheque book etc was here.

When I reached back on 5th March I dropped 2 cheques of 8259.00 each (one towards payment of February and other March) in their drop box on 6th March.

However, they issued fresh bill on 13th March showing all these amounts as outstanding and charging Rs.300 towards late penalty Rs.250.00 towards cheque return charges and Rs.511.00 towards interest charges for two months and subsequent service taxes as well. The total amount was Rs.1711.00.

When the cheque was dropped in their Box on 6th March why did they give me credit on 14th i.e. after issuing fresh bill raising all the charges, whereas my bank had paid them the amount on 12th March? After crediting the payments for (Rs.8259.00 + 8259.00) they confirmed the same on phone and again pressurised me to pay another Rs.9430.00 towards payment due for April 7th being new EMI and their other charges. I paid them another cheque for Rs..9430.00 on 22nd March (which was credited to my account on 28.03.09) being harassed by several people calling on their behalf from Delhi and Gurgaon. Actually this EMI was only due on 7th April. Now they have blocked all my 3 credit cards (against 2 cards there is no default or any other case)

I would request you to clarify :

Why the bank did not re-present the cheque when requested by me. It was me who informed them of the case first and not them.

Can the bank charge all these charges together? Is there no regulation by RBI above their policy?

Why is the bank treating me like this when I have made no default all these years?

Can they block all my three cards?

Yours respectfully

T. KRISHNAN

""This mail was also supposed to be sent to the citi bank " DIRECTOR", (CREDIT CARDS), but inspite of trying several times, the mail was not going to them .So Firstly I have sent it to you . Please take the neccessary actions on it asap. AND also send the same mail to the "DIRECTOR", citibank credit cards as well.. I would be greatful to you from the bottom of my heart if you could resolve this matter for me as because of this i am very stressed.
The Director,

CITIBANK CREDIT CARD,

DATE: 28/03/2009,

Credit Card Number =" *********4002 "


SUBJECT: Non receipt of my monthly statements inspite of several phone calls intimating about the same, and hence so called interest and late payment charges being incurred on the account.

Dear Sirs/Madam,

I Subhash Sahni, one of your customers, have always been a good and loyal customer, but the way i am being treated by your company is horrendous. I had never missed my payments and never ever intented to miss any payments . But I have not been receiving my statements since a long time time now. Every month i had to call your customer services to order for a duplicate statement, and by the time that statement reached to me, the due date was already elapsed and hence because of "YOUR COMPANY'S FAULT" of not being able to deliver the monthly statements on time, you people have charged me an enormous amount of interest charges, which is not fare, infact it is "DISGUSTING" on the part of customers, as inspite of me calling repeatedly about the same issue to the customer services, nobody was able to resolve the matter completely.

Moreover adding salt to the injury, When i went to your customer services or your collection's branch at JANAK PURI B-1, on 24/02/2009, in order to Pay off my ""LEGITIMATE BALANCE", and before that i wanted to speak with some of your officials in order to put my point forward that i have being charged wrong interest charges and late payment charges as i am not on fault, its actually "CITIBANK'S LAPSE/ERROR", but nobody was ready to talk to us there. They said just wait outside we need ask our manager about this. Then we kept on waiting outside, then after sometime a guy came out saying that sorry "THE MANAGER IS REFUSING TO TALK TO YOU", DO WHATEVER YOU WANT TO DO”. This was the response we got from your employees. Now just put yourself in the customer’s shoes and when customer is “MORE THAN WILLING TO MAKE THE PAYMENTS" but just requesting you to waive off all those interest charges and all the late payment charges, which is the company's fault, and the customers are being treated like this. “This is "HORRIBLY DISGUSTING" and it’s a shame to the company not being able to provide adequate assistance or services to their customers who is “MORE THAN WILLING TO PAY YOU".

Then after a month, when we eventually got a statement we saw that even when we have gone to pay the bill on 24/02/2009 and nobody was ready to even accept my payments, they "AGAIN CHARGED ME INTEREST AND LATE PAYMENT" CHARGES " and for your kind information, Inspite of all this error and rude behavior of your company, "I HAVE PAID "RS. 20, 000 " to your company on "24/03/2009" VIA A CASH PAYMENT AND I HAVE GOT THE CONFIRMATION FROM YOUR COMPANY THAT YES THEY HAVE RECEIVED MY PAYMENT SUCCESSFULLY.

Now, as it is absolutely not tolerable from the “CONSUMER COURT'S" point of view, to treat customer's like this by any company what so ever they may be. So, I hope at least this time, I may get the relief from your company and i would request you to "PLEASE WAIVE OFF WHATEVER THE LEFTOVER BALANCE NOW ON THE ACCOUNT (As I HAVE ALREADY PAID YOU "Rs.20, 000" ) which was the " LEGITIMATE AMOUNT, and i am not liable to pay the left over interest charges as it was not my fault and way i have been treated by your company is absolutely horrible, and it costed me a huge amount of transportation charges, telephone charges, etc. in repeatedly contacting your company but nobody was bothered to listen to me at all in your company.

I hope that you will definitely get this matter resolved for me as soon as possible.

Thanking You,

Yours Sincerely,

"Mr. Subhash Sahni"

19/17-B, Tilak Nagar, New Delhi-110018.



Telephone number:[protected]Residence)
[protected], [protected] (Mobile Numbers).

I went to pay my credit card bill, in a city bank ATM. There was an envelop a put the cash in that envelop.I wrote all the mentioned details on the envelop i.e. my name my credit card no. and the designation of notes i put in the envelop. Now, on top of the drop there was written for check and on other one was written credit card bills. I asked the guard, where to submit my credit card payment. He said, "In the drop box referring to the one in which it was written credit card bills.Still, my credit card bill was unpaid. I called city bank and since then they are inquiring about my issue with and assuring me that they will look into the matter. I paid the cash in the ATM on 31-Jan-09, and even till now they have not given me any details of the matter.

All,

I am a customer of Citibank Home loan for last 8 years and has been paying EMI's regularly thru SI form given to them in past. Recently (Jan 09) the old SI form got expired and I sent them the revised one (electronic) and got the confirmed receipt from them. Despite of that, they haven’t deducted the EMI's from my current account for last 2 months on the basis that they haven’t received it. Surprisingly the lady (A Aishwarya) at customer care saying this, herself has sent me a confirmation in Jan that she did receive the SI form! Strange Huh!

Due to non payment (for Citibank’s fault), bank have levied late payment charges despite of resending the written confirmation back to her/them along with new SI form. I have spent hours over phone & emails explaining them this situation however it seems they are just trying to hide the fact that they lost the form or didn’t pass on to their colleagues and now covering it up. Now, I am after refund of those late payment charges and a written apology from them on this entire episode. I have lodged the complaints with their complaints cell (Julio.[protected]@citi.com) and seriously considering taking this matter to consumer court if they deny my rights. The proof suggesting that they received the SI form is very much legal and is acceptable in honourable court. If any CITIBANK personnel reads this complain, please contact me at anil.[protected]@gmail.com for any further info they may need.

Regards,

Anil Godhawale
30th March 2009

Dear Sir,

I Roopendra Telkar some one called me from Delhi from this Number[protected] and firstly he said he was calling from BSA Courier and said i have a package to be delivered and asked for my address when i gave him my address and date of birth. He said i have to pay him dues even i did not understand which dues just recently i have availed loan from Citibank and even i have paid my first EMI. When i told him i have paid it.

He started to say he would send some goondas to my house to collect the money. I do not understand what i should be doing. Please help me how should i proceed further & what should i do if they start sending goondas.

This is my Mobile No.[protected].

Thanks & regards,
Roopendra Telkar

I have been charged processing fee twice, once by DSA and once by CITI, after having many telephonic conversation and email exchanges and text massage exchanges i have been getting only on answer, we will get back to you soon. or your money will be refunded, but there is no sign of monye as yet.

The amount is 40, 000/- (which I am suppose to get back) if you call this guys, my name is enough for them, no need to give them my account no. or loan no.

The people I am in touch with Gaurav Abhishek from citi his cell no. [protected]
Daksha Bhansali from DSA, her cell no. is [protected]
Bhushan (surname ??) from DSA his cell [protected]

I have sent them all sort of communication, but they think they can take consumer for ride. if nothing happens after posting a massage here, I will have no option but going to the court, because I have not paid any money by cash, all transaction has been done in cheque.

My email address is there with my complaint, please feel free to get in touch if need more info. [protected]@nomadfilmsindia.com

Junaid Memon Victim of Citi Bank and citi Banks so called official DSA

A personal loan of Rs.1.50 Lacs top up under Loan A/C No. 8706725 in June 06 for 36 Months, EMI of Rs. 5823/- PM out of which 31 EMI's upto Jan 09 but due to deduction of Income Tax, The EMI of Feb 09 & March 09 could not paid. I requested lot of times on my cell phone no [protected] to made settlement in Rs. 10000/- as already paid more than Rs. 1.80 Lacs. Today on date 27/3/09 at 8:15 pm a phone came from Phone no [protected] on my mobile, the representative Shri. Sameer talked to pay the balance 2 EMI & once agian I requested him kindly made the settlement as I already paid lot of money & I am not in a position to pay more EMI but Sh. Sameer behaved wrostly & challanged myself that we will lift your house luxories/durables, on listening this I cut my mobile & after few seconds his senior asked myself eventhough not your house goods we will lift also yourself. Kindly lodge the complaint & take action against the both persons as they threatended myself. An early action will be highly apperciated. Thanks.

Dear Sir/Madam,


I have applied for Personal Loan at your Sapru Marg Branch, Lucknow some seven days back. Ms. Shikha Pandey who is working there as Astt. Manager was my point of contact. They have taken all the documents required from me and after several verification on multiple level they called me up and asked me to visit branch, when I went to branch they told me that my loan of 1.8 Lacs (@18% Flat)has been sanctioned and in order to avail that loan I have to buy ULIP policy from them although I have never shown my interest in ULIP.I told them that I only need 1 Lacs and I am not interested in any ULIP policy.

After one day they agreed to give me loan of 1 Lac(@ 18% Flat)without ULIP and called me at their branch and after a long wait at their branch they have taken my sign on the sanction letter and taken my cheques and told me that I will get my cheque within a day or two.

After getting these assurance I have cancelled my existing loan applications and I was waiting for my cheque but today when I called them they are saying that my application has been cancelled from the head office and they are not telling me any reason.

I have never expected this type of irresponsible behavior from group like Citi, due to their this action now I am in trouble as I am in need of money and i have cancelled my existing applications also.

Please do the enquiry of my case and do the necessary action.This is a high priority issue for me and I am expecting same from you as well.

My Details are as follows:

Application No.: 95849706

Applicant Name: Anuradha Sinha

I, K Chandra Sekhar, am an account holder of your bank with account No. [protected]. I've already lodge complain against misuse of my credit card by some unknown sourrce. But didn't received any CDF form or any receipt/ acknowledgement of action taken on your behalf. So you are again requested to initiate appropriate action to sort out this problem of mine. My correspondance address is as follows:
K Chandra Sekhar
Garun Block
1/1 A,
Air Force station
Arjangarh
New Delhi-110047
Ph. [protected].

From:
Mr Vijay Kumar Mishra
Contact No : [protected]
Email : [protected]@yahoo.com
Systems Administrator
University of Petroleum & Energy Studies
Regional Center NCR
SCO 9-12 Sector 14
Gurgaon, Haryana-122007 18 March 2009

Dear Sir,
I, Mr Vijay Kumar Mishra, held a Citibank Bank Gold Credit Card number [protected] till 24 February 2009. This credit card was valid from November 2007 through November 2009.

1. My above said credit card was physically destroyed by me on 24 February 2009 and handed over to Mr. Sunil. This was done by me on the personal and specific advice of Mr Sunil, representing M/s Citibank on the assurance of issuing me with a fresh Platinum Citibank credit card. As a consequence, the duly filled application form for the issue of a Citibank Platinum card was done and handed over to Mr. Sunil on 24 Feb 09 at around 1400h. Copy of receipt for Application Form No. 2496717 is attached.

2. Between the 24 Feb 09 1400h till 26 Feb 09 upto 1200h and even thereafter, I did not use my Citibank Gold Credit Card No [protected] as it physically did not exist with me.


3. On 26 Feb 09 around 1200h, I received a telephone call from the Citibank informing me that my Citibank Gold Credit Card No [protected] had been used on 25 Feb 09 to make purchases totaling to an amount of Rs 1, 50, 375.00 (Rs One Lac Fifty Thousand Three Hundred Seventy Five Only) as per details as under, despite the fact that I had not used it nor did the said card physically exist.

Date Time Merchant Establishment Amount (Rs) Authority
25 Feb 09 1758h Leo Enterprises 24, 500.00 MCITY 1
25 Feb 09 2003h Rangoli International 48, 785.00 MCITY 1
25 Feb 09 2020h Rangoli International 42, 515.00 MCITY 1
25 Feb 09 2057h Rangoli International 34, 575.00 MCITY 1
TOTAL 1, 50, 375.00

4. On being informed on the telephone on 26 Feb 09 by the Citibank, I immediately conveyed to the Citibank Officer that I had used my said card on the evening of 21 Feb 09 and had not used the same card on any date there after. I, on being suggested by the Citibank Officer, authorized Citibank to block my Citibank Gold Credit Card No [protected] with immediate effect. I understand that my instructions to the Citibank have been complied with.

5. Immediately there after, on 26 Feb 09 I reported the above misuse of my Citibank Gold Credit Card No [protected] to the police Officer, Shri Jag Ram, Chowki In/Charge, Sector 14 Police Post, Gurgaon. The police Officer, Shri Jag Ram, Chowki In/Charge, Sector 14 Police Post, Gurgaon did not record my complaint on the grounds that this incident did not fall within the jurisdiction of his Police Post.


6. On 26 Feb 09, I then reported the matter in person to Ms Vineeta Malhotra, Service Relationship Manager, at the Citibank Office, Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon. Since Ms Vineeta Malhotra refused to accept my complaint in writing, I related my complaint and the misuse of my Citibank Gold Credit Card No [protected] to her verbally. Ms Vineeta Malhotra, Service Relationship Manager, at the Citibank Office advised me not to approach any other person or agency in the said matter for one week as they, the Citibank, will conduct their own enquiry. On completion of any action at their end, Ms Vineeta Malhotra, Service Relationship Manager, at the Citibank Office informed me that the Citibank team will contact me and advise me further in the matter.

7. As a consequence, I approached Shri Rakesh Arya, Deputy Commissioner of Police, controlling Officer of Sector 14, Gurgaon on the telephone on 27 Feb 09. On instructions of DCP, Shri Rakesh Arya, the police Officer, Shri Jag Ram, Chowki In/Charge, Sector 14 Police Post, Gurgaon received my complaint in writing. Copy of the said report duly received by the police Officer, Shri Jag Ram, Chowki In/Charge, Sector 14 Police Post, Gurgaon is attached.

8. On 27 Feb 09 itself, I reported this case to the Additional Commissioner of Police, Economic Offences Wing (EOW), Crime Branch, Delhi Police, Qutab Institutional Area, New Delhi in writing. The case has been registered with them vide Registration No. D-950 dated 27 Feb 09. Copy of the said report duly received by the Office of the Additional Commissioner of Police, Economic Offences Wing (EOW), Crime Branch, Delhi Police, Qutab Institutional Area, New Delhi is attached.

9. On 27 Feb 09, I received a telephone call from Mr. Nishant and Mr. Ritesh of Citibank Fraud Department. On their advice I proceed to Police Station, Malviya Nagar, New Delhi. I handed over a copy of my complaint to the PS in charge and also to Mr. Sushil (Cell No. [protected]), a representative of the Citibank who at that time was helping the Malviya Nagar Police in their investigations in similar fraud cases and where apparently an identification parade was in progress.

10. On, once again, approaching Shri Rakesh Arya, Deputy Commissioner of Police, controlling Officer of Sector 14, Gurgaon on 28 Feb 09, and on his instructions once again, my above said complaint was included in the Police Daily Diary (DD) by the police Officer, Shri Jag Ram, Chowki In/Charge, Sector 14 Police Post, Gurgaon on 01 March 09 and a copy of the same is hereby attached.

11. On 02 March 09, I sent to Commissioner of Police, HQ, IP Estate, New Delhi a copy of the Police DD dated 01 March 09 along with other related documents.

12. On 03 March 09, I sent to Commissioner of Police, Gurgaon a copy of the Police DD dated 01 March 09 along with other related documents. These documents were sent by Speed Post dispatch reference No. SPEH[protected]IN dated 03 March 09 Gurgaon.

13. On 03 March 09, I also sent an e-mail to [protected]@citicorp.com and also to [protected]@citicorp.com. Copy enclosed. Citibank reference number given to me for registering this complaint is ‘[protected]’.


14. Sir, 21 days have elapsed since this case of fraudulent misuse of my Citibank Gold Credit Card No [protected] took place. I have left no stone unturned in the matter. I am understandably undergoing severe mental trauma and agony. However, the Citibank has not yet reverted back to me at all.

15. Sir, I request that your Honor may kindly pass suitable orders, amongst others as under

a. I be not held liable to any misuse of the above mentioned card after 1355h on 24 February 2009
b. The card company must indemnify me against any other consequent liability
c. The card company or any of its assigns refrain from any coercion or pressure tactics on me in respect of the disputed transactions as above
d. Pass any other suitable orders as felt appropriate


Regards,
VK MIshra

Dear Sir,

This is Reminder II. I already made a complaint on 'Citi Finance' ondated 26/2/09. Citi finance people are demanding & threatening to pay Rs.5, 000/- instead of Rs.1, 500/- towards ECS bounce charges. Even after my complaint, till date i have not received any response & executive of Citi finance are frequently calling up with 'unknown' numbers to my residential phone which are obstructing my daily routine works.

I once again requested to send the statement of my personal loan account no. 9865244 and also to clarify the above said ECS bounce charges.

You are requested to send the above details within one week to below given self E-mail address, failing which I do not have any other option except knocking the doors of Banking Ombudsman at Hyderabad area.

(T.B Indrasena)
Personal Account No.9865244
E-Mail Address; [protected]@yahoo.com

If you are going to any loan from citi bank they will apply so many charges you could not think about them. If you ask the citi bank customer care they never told to you about their hidden charges. they state only processing fee at the time of booking but when you got you loan cheque then you will shocked.

So it is my humble request to you if you are going for any loan from bank then please keep to citi bank out from list of banks, if not possible then give it last number in your priority list of banks.

I am the customer of citi bank credit card card no [protected]
They have changed my address with out my concern and I have received a letter that your address has been changed and new address if effective from tomorrow. However, when I make call to their call center no body is answering my questions only make my call on hold for 10 to 40 minuets and after that they said we are doing the investigation but no body going to answer me.
I am requesting you to kindly lodged my call for the same other wise I am not going to pay any amount to the respective bank.
If they required any information from my side feel, free to contact me…
SARVESH KUMAR SINGH
[protected]
Singh.[protected]@rediffmail.com
[protected]@gmail.com

Card Lost : 6-Sep-2008
Amount Misused : Enclosed below (approx 24k)
Reported to bank : 8-Sep-2008

Card blocked and requested for a new card issue.Sent a CDF on 16-Sep-2008 about the amount misused.


8-Sep-2008 : Submitted the CDF form as suggested by the bank employee. Before submitting the form employee has provided the information that all the 3 transactions (fraud) have been approved and the merchant still has not claimed the amount from the bank. The executive promised me that they will have a word with the merchant when he claims the amount and asked me to call after 4 days to get the latest information. This can be verified with the Customer Care Dept < call center unit >.

After contacting the bank they have said the they haven’t started the investigation. And said that the merchant has claimed the amount. They did not have a single word with the merchant. So I have asked them to start the investigation. And I have asked the executives for almost 3-4 times in the month of September whether I should file any police complaint about the fraud. They said no need to register a FIR as they have received my complaint within stipulated time so they suggested not to register an FIR.

22-Sep-2008 : Customer care executive named Jagdeesh with ref no [protected], the executive has informed me that they have not started the investigation process till now and he said that he’s now registering a complaint and from now and he said the investigation process will start and it will take approx 90 days.
Some Ref No’s which are registered in the month of Sep are [protected] & ([protected] - this ref is for call back, and I did not receive any kind of information from them about this ref no till now, it’s more than 3 months)

12-Oct-2008 : Complaint made to Citibank that no valid information is provided by the executives and I’m not paying the amount including the amount which I have used. Then I got a response from Nandini Raman that they cannot proceed with the investigation as she asked me to register an FIR with the police. This is nothing but misleading the customer and giving a complaint to police after one month is of no use as its not going to get accepted.

Due to some personal reasons I had to go out of station for the month of October & November, while roaming I used to get calls daily regarding the payment . I told them do not call me regularly as I’m not in Mumbai and asked them to call me at the end of November month, but again and again repeated calls were received from customer care about asking about the payment. When I asked about the investigation process they simple used to avoid the information and they simply used to say that they’ll check it out and getback and no information was provided about investigation . And again and again I used to get calls from different executives daily.

After coming back to Mumbai I have received a letter from Citibank (almost after 2 months) . In the particular letter they have sent the photocopies of the transactions (misused amount), the signatures of the transactions does not match with mine. I have no idea why these details have been sent to me and at what purpose does it useful for me.

14-Dec-2008 : Received call from Customer Care dept. and the executive had talked to me in a way that i’ve not logged any complaint to the bank and I have not reported the loss of card to the bank. Then I asked the executive to check the details and call me back providing valid information.

22-Dec-2008 : Shabida from customer care dept called for payment and asked me why the EMI has not paid, then I informed to the executive that I have not paid any single amount to the bank, why are you asking about the EMI, after arguing with the executive she has advised to deduct the disputed amount and pay the rest of the outstanding on the same day. Then I asked to send a fresh statement deducting the disputed amount and interest charges and late payment charges availed for it. They said that they will not deduct the interest charges and will not send any statement and said that the investigation is still in process ( investigation time given for me is 90 days which exceeds in number of approx days in this case). The executive started blackmailing me to pay the amount the same day otherwise they’ll send my profile details to the rest of the banks as an defaulter.
And after that she said that I’ve to pay the whole amount.

22-Dec-2008 : Received a letter from Citibank that my account information has been given to the recovery agents and in the letter some addresses of the recovery agencies are mentioned in it and the letter and they asked me to co-operate with them.

25-Feb-2008: Still the issue is not resolved, receiving the statements regularly with interest charges levied for the disputed amount also. They have stopped making calls and I’ve been receiving various messages on my mobile regarding the payment.

As I have given all the details to Bank with all the relevant channel and modes of communications I here by request bank to clarify few of my queries.

• How come a bank charge interest for the transaction amount which is not availed by the customer. ?
• How come bank give the customers account to the recovery agencies when the account is still in investigation process. ?
• How come the bank agree to ask the customer to deduct the disputed amount and pay the rest of outstanding amount in the process of investigation.
• If the bank agrees to deduct the disputed amount why they are not agreeing to deduct the interest charges for the same.?
• How come the bank asks the customer not to pay the disputed amount after charging all kinds of transactions for almost 3 months. Why this particular information was not provided by the customer care when I’ve asked them about the investigation process several times. ?
• Why the bank cannot provide a new statement to the customer by deducting the disputed amount and it’s charges availed .?


If the investigation process is for 90 days, then in this case days of investigation comes nearly to 110 days and still nobody is providing valid information about the investigation. Why this process is taking so long.?

If the recovery agents from Citibank have all information about my account why they are refusing to provide me the information about the investigation and asking the customer to call to customer care for futher details.

If Bank waste no time to give customer a call for payment then why bank is not investing time to resolve my issue. Would appreicate a quick an effective response from the bank

Would also like to infrom that the same detials should be update in collection team data base as going forward if I receive a call from Collection unit an if they try provoke by saying that details will be update in fraud list I’ll personal logged a compliant against that agency with this LETTER as an supporting document.

Banking is long term realtionship with customer hope this is understood well and postive and immediated response is awaited.

Dear Sir,

I am Citibank credit Card Holder and have my salary account also with Citibank itself. the mail below gives you the complete history about the issue and request for help shared with Citibank Officials.

But nobody seems to respond.

Last Month they blocked My Debit Card so that I cant withdraw my salary from the salary account.

Though i am repeatedly requesting Citibank...

Dear Sir,

My complaint is that i had taken a personal loan 2 years back from CITI BANK through telephone call by a citibank executive he said me that rate of interest would be reasonable and i took the personal loan for 4 years . i had never signed any document confirming the rate of interest @ 28 % but when i received my statement from bank 3 months back, they have charged rate of interest @ 28 % for 4 years loan of Rs, 1 lacs . I have given the legal notice to the bank asking them to give me the documents against the loan to verifty the agreement . But inspite of two notices, i have not received any feedback from Bank .

Also in the month of June 08, when i did not pay two installment, i was threatened by the bank's Gundas regarding the recovery and they threatened me that they will not leave my house till i pay the Installment amount .

I have raised the objections on this behaviour of bank but i have neither recieved the agreement documents nor any justification from last 4 months .

Please advice on how to lodge a complaint against the bank

Greetings;

My old address is of Electronic city and i am no more residing there.

please make change of address for further interaction.

Citibank Account Number:- [protected]

4th Floor, # 409
7th Cross, 16th Main,
B.T.M Layout 2nd Stage,
Bangalore :- 5600 76
Landmark:- Opp to BTM Telephone Exchange

With Regards
Kumar Anchan
[protected]

I have 2 citi credit cards out of which one is active.As soon as the bill is generated reminder calls start coming with regards to the due date and amount to be paid.If its once its accepted its 10 times in a day and if you do not pick up the cell no the next call is immediately on the residence landline number.morning 9 am this starts and ends at around 5.30 pm.I got so pissed off with these calls i decided i will not make any payment bcoz of this harrasment.They started callin me for payment as early as 7.45 am.And it was not once in a day i spoke on the same number to minaxi, minal, madhura, bharati, sophiya and 2-3 more cud not remember the names.I told them send someone to pick up th payment bu tstill in vain calls kept on coming in.And when asked they said it is auto dial system.
I'm really fed up.I was sleeping in the morning at 7.45 when the phone bell rings infact my parents were also sleeping what kind of ridiculous service is this i did not pick the cell so immediate call on landline. The bank is anyways charging me late payment, finance charge, service tax, 40% interest still the harrasment calls are not over. Citibank services are bad.I think i should the Business head in the morning 6 and ask are you sending your person today for collection that would be right stop bothering people so much.I'm planning to make a complaint against these numbers.The number is[protected]

I have been a citi bank credit card customer since last 8 years, and never failed to make any payment. Citibank provided me a complementary Diners Club Card along with the main credit card. During July 2008 when I was visiting USA, I used Diners club to spend Rs.65000/-. After returning to India, I again came to UK on one year research assignment. Throughout, I kept on paying the minimum dues, except that I did not pay Diners Club due for 2-3 months. After coming to UK, I kept on paying to both the cards, and cleared the Diners club dues totally.
My repeated effort with customer service to help me pay dues from UK did not bring any result. At last, I arranged to send cheques through my Indian friends. There was not more than one month gap in payments though. However, Citibank closed both of my cards without any information. I had a personal loan of 1 lakh, to be repaid over 4 years period, of which I completed 3 years payment period. Now, they have prepared bills with tota; outstanding on my card+total remaining EMIs for the rest of one yr period of loan, and wants entire payment immediately.
After completion of each month, they are charging interest @42% (yearly), compounded every month, and the due because of loan included. Repeated request to correct the billing and opening the card so that amount could be paid in monthly installments did not bring any result. Though the interest was actually added for four year period while calculating loan EMI, not only they are asking me to pay the entire amount one year in advance, but also charging addition interest @42%, compounded monthly over the entire due!
Complaint, pleading, discussion to all existing Citibank system did not bring forth any result. Is going to court the only option left? Or still there is some way to settle the matter amicably.