Dear Sir,
I have paid Rs.6000 through online towards payment of 2nd year admission fees for NIOS, Deled course on dated 04.07.2018 at 16.32Hrs through CITRUSEAZYPAY and the transaction id of Rs.6010/- is [protected]. The same amount has been deducted from my account also. But till the status not changed from "Payment not made" to "Payment Completed" . So, I am in doubt that whether the amount has paid or not. As the last date is on 7th July, I am confusing regarding 2nd year admission.
Hence, Please convey me regarding the payment status through this mail as soon as possible.
Treat the matter is urgent.
Padmini Kar,
mail id: dineshkumar.[protected]@gmail.com
Aug 9, 2018
Complaint marked as Resolved
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2018
Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
i have done a second payment which was successful.
But with the following detail yet to resolve .
Enrollment no.[protected]
date 04.06.2018
time 16.40
transaction id. IGADWXGNY5
I have not got the refund.
please see to the matter.