Claimed

Citrus Payment Solutions Complaints & Reviews

3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
Contacts

File a complaint to Citrus Payment Solutions

Having problems with Citrus Payment Solutions?

File a complaint and get it resolved by Citrus Payment Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Citrus Payment Solutions reviews & complaints page 100

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ramanaraou
from Rajahmundry, Andhra Pradesh
Jul 8, 2018
Resolved
Report
Copy
Resolved

Address: Visakhapatnam, Andhra Pradesh

Dear sir

With refence to nios admission reference no. [protected] ; i am very sorry to inform you that during net banking payment my transaction through SBI dated.06 /07/2018 bill IGADXKKBX1 Rs. 1, 715/- failed while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.
+1 photos
Jul 11, 2018
Complaint marked as Resolved 
MY MOBILE NUMBER 09849323687
Citrus Payment Solutions customer support has been notified about the posted complaint.
Jul 08, 2018
Updated by Ramanaraou
Dear sir

With refence to nios admission reference no. [protected] ; i am very sorry to inform you that during net banking payment my transaction through SBI dated.06 /07/2018 bill IGADXKKBX1 Rs. 1, 715/- failed while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.

Verified Support
Jul 31, 2018
Citrus Payment Solutions Customer Care's response
Hi Ram,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    aktar22
    from Dibrugarh, Assam
    Jul 7, 2018
    Resolved
    Report
    Copy
    Resolved

    Address: Bongaigaon, Assam, 783390
    Website: dled.nios.ac.in

    I made a payment online for nios dled 2nd year registration by using sbi internet banking...
    Money debited from the account and status has not changed from payment not made to payment completed.

    Kindly request you to pay the amount to the nios or return the amount to same account.

    Details:-

    Name - Doli Agarwala
    Enrollment no -[protected]
    Transaction day - 6 july 2018
    Email id used - [protected]@gmail.com
    Phone no used -[protected]
    Transaction reference no - [protected] IGADXJMHR5
    Aug 30, 2018
    Complaint marked as Resolved 
    Citrus Payment Solutions customer support has been notified about the posted complaint.
    Verified Support
    Jul 30, 2018
    Citrus Payment Solutions Customer Care's response
    Hi,

    Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

    Regards,
    Citrus Support Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Harprit1Singh
      from Agra, Uttar Pradesh
      Jul 7, 2018
      Resolved
      Report
      Copy
      Resolved

      Address: Faridabad, Haryana, 121005

      On 07 Jul 2018 school fees was paid for Jiva Public School, Faridabad online fees facility of school through citrus payment gateway. Amount 9800/- deducted from account however not cleared to school through citrus payment gateway. Online Payment was made through Canara bank and Merchant Reference No. [protected]. Pls return or be paid to school.
      Aug 9, 2018
      Complaint marked as Resolved 
      Citrus Payment Solutions customer support has been notified about the posted complaint.
      Verified Support
      Jul 09, 2018
      Citrus Payment Solutions Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

      • Citrus, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Citrus Support Team
      Jul 10, 2018
      Updated by Harprit1Singh
      Merchant reference No. already provided in the previous message
      Bank reference No. [protected]
      Transaction date- 07 Jul 18 Amount - 9800/-
      Transaction by netbanking
      Jul 10, 2018
      Updated by Harprit1Singh
      Pls refund the amount in my account or pay to Jiva Public School, Faridabad account for which transaction was carried out. Your cooperation is highly solicited
      Jul 11, 2018
      Updated by Harprit1Singh
      complaint resolved.
      It is since 04.06.2018 the process of payment was uncompleted.
      i have done a second payment which was successful.

      But with the following detail yet to resolve .
      Enrollment no.[protected]
      date 04.06.2018
      time 16.40
      transaction id. IGADWXGNY5

      I have not got the refund.

      please see to the matter.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        jetha ram odd
        from Sheoganj, Rajasthan
        Jul 7, 2018
        Resolved
        Report
        Copy
        Resolved

        Address: 345001

        Dear Sir
        I have paid fee to nios /d.el.ed. the amount was withdrawled from my account but it shows the transaction is not completed and I tried it five time in all attempts its shows the same problem. So please refund my amount
        PLEAS - REFUND FOR TRANSACTION FAILED PAYMENT MY A/C
        A/C NO. [protected]
        IFSC CODE-PUNB0390500
        CENTRAL BANK OF INDIA
        Account Number : [protected]
        IFSC CODE - IFSC Code: CBIN0284789
        +1 photos
        Aug 20, 2018
        Complaint marked as Resolved 
        Citrus Payment Solutions customer support has been notified about the posted complaint.
        Verified Support
        Jul 20, 2018
        Citrus Payment Solutions Customer Care's response
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

        • Citrus, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Citrus Support Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          affi1987
          from Unnao, Uttar Pradesh
          Jul 7, 2018
          Resolved
          Report
          Copy
          Resolved

          Sir,
          i have faced a problem that when i made payment of rs.6010 with transaction id S92866596 on 06/07/2018 at 03:35:34 of nios dled through union bank net banking, my balance has been deducted bt payment not completed shown on nios deled page.
          i waited till 07/07/2018, 11:20 am but payment was not completed.
          So i made another payment again which was successful.
          i attached image o[censored]ncompleted transaction.

          so i requested to you please refund my above balance because i made an other transaction for same candidate.
          i will be highly obliged to you!
          Aug 9, 2018
          Complaint marked as Resolved 
          Citrus Payment Solutions customer support has been notified about the posted complaint.
          Verified Support
          Jul 09, 2018
          Citrus Payment Solutions Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

          • Citrus, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Citrus Support Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rajesh Piplode
            from Pithampur, Madhya Pradesh
            Jul 7, 2018
            Resolved
            Report
            Copy
            Resolved

            Address: 451551

            I made payment by SBI Netbanking of DELED II Year 6010 at 6 Jul 2018 of
            Enroll ID -[protected] Name- UMESH TARACHAND

            But Status Shows - Payment Not Made
            Please Resolve this problem

            SBI Netbanking Refrence No is-
            [protected] IGADXJUFC2 TRANSFER T

            Please Resolve this problem
            and send resolve massage at my email rajesh.[protected]@gmail.com
            +2 photos
            Jul 9, 2018
            Complaint marked as Resolved 
            thanks
            Citrus Payment Solutions customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              I
              INTER NET
              from Bhubaneshwar, Odisha
              Jul 7, 2018
              Resolved
              Report
              Copy
              Resolved

              Dear sir,
              i have made a payment online banking for NIOS DELED 2nd year admission fee through my SBI acount No- [protected] yesterday time 6:41 pm 6th july 2018 but after then my status has not changed from paymet not made to payment completed.
              so plese sir kidly solve the problem quickly because today is 7th july2018 last day of payment submission.

              about my details & transaction details given below
              LIPIKA KUMARI NAHAK
              ENROLMENT NO- [protected]
              DEBIT ACCOUNT NO- [protected]
              SBI REFERENCE NO- IGADXJRWB5
              +1 photos
              Aug 31, 2018
              Complaint marked as Resolved 
              Citrus Payment Solutions customer support has been notified about the posted complaint.
              Verified Support
              Jul 31, 2018
              Citrus Payment Solutions Customer Care's response
              Hi,

              Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

              Regards,
              Citrus Support Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                MD Hasanuzzaman
                from Baharampur, West Bengal
                Jul 7, 2018
                Resolved
                Report
                Copy
                Resolved

                Address: Murshidabad, West Bengal, 742133

                I have paid Rs. 6010 on[protected] through sbi net banking for nios deled 2nd year registration fee.Amount debited from my account but nios status shows "payment not made".Unfortunately today is the last date for payment.Please refund money

                Nios Enrl No: [protected]
                SBI Tnx No: IGADXJPEQ5
                Citrus Ref no : [protected]
                A/C NO: [protected]
                +1 photos
                Aug 31, 2018
                Complaint marked as Resolved 
                Citrus Payment Solutions customer support has been notified about the posted complaint.
                Verified Support
                Jul 31, 2018
                Citrus Payment Solutions Customer Care's response
                Hi Hasan,

                Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                Regards,
                Citrus Support Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  KaranKumarSood
                  from Palampur, Himachal Pradesh
                  Jul 7, 2018
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Mandi, Himachal Pradesh, 175011
                  Website: Citrus

                  Sir I have paid 6010rupees through net banking for d. El. Ed 2nd year to nios. Money have been deducted from my account but yet the status of the request is payment not made. As tomorrow is the last day of registration so please kindly send the amount to nios or back to my account in next 10-12 hours if possible so that I can make the further decision. I have already borrowed the amount from someone else so can't bear such a loss
                  Regards
                  Karan Sood
                  Enrollment no. [protected]
                  Study center BSS B. ed college karsog
                  +1 photos
                  Aug 22, 2018
                  Complaint marked as Resolved 
                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 22, 2018
                  Citrus Payment Solutions Customer Care's response
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Citrus Support Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    C
                    C Jayaraman Nair
                    from Coimbatore, Tamil Nadu
                    Jul 6, 2018
                    Resolved
                    Report
                    Copy
                    Resolved

                    Website: nios.ac.in

                    Please resend the amount Rs.6000 which is paid through IOB Attoor Branch through net banking to the register number[protected] name of the candidate srividhya through my savings account number accont name sujitha t.k.
                    the payment is debited from my account but nios did not accept the amount and the status also payment not made . tomorrow is the last date so kindly do the needful to me this is my second complaint
                    Aug 9, 2018
                    Complaint marked as Resolved 
                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 09, 2018
                    Citrus Payment Solutions Customer Care's response
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                    • Citrus, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Citrus Support Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sujitha tk
                      from Coimbatore, Tamil Nadu
                      Jul 6, 2018
                      Resolved
                      Report
                      Copy
                      Resolved

                      Website: nios.ac.in

                      I have paid Rs.6010 (Rupees six thousand ten only through net banking IOB to NIOS AS SECOND yEAR FEES Tomorrow is the last date for paying the amount But when i HAVE PAID TODAY THE AMOUNT is debited from my account but from nios status there payment not made So kindly make the cash to return it soon or send back to nios please do the needful at your earliest
                      Aug 9, 2018
                      Complaint marked as Resolved 
                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 09, 2018
                      Citrus Payment Solutions Customer Care's response
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                      • Citrus, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Citrus Support Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        dhavalpatelom01
                        from Ahmedabad, Gujarat
                        Jul 7, 2018
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Ahmedabad, Gujarat, 382325

                        Fact about nios PAYMENT KARNE SE PAHELE DHYAN DE ... nios ka koi contact number nahi he Toll Free:[protected] number kabhi lagta nahi he aap kabhi Head Quarter or its Regional Centre contact hota nahi i payment second year fees but payment fail ho gaya he gayu che pese kab vapis ayege kisko mile kaha gay kuch pata nahi payment mere account me se amount kat gaya he ... nios ko bas payment chiye aapki study or kuch nahi dekhte how cat trust itni badi site he Toll Free:[protected] ya koi office ka contact nahi lagta ..prblem kaha he My payment fail how can refund
                        Aug 31, 2018
                        Complaint marked as Resolved 
                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 31, 2018
                        Citrus Payment Solutions Customer Care's response
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                        • Citrus, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Citrus Support Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          ravi9523
                          from Talcher, Odisha
                          Jul 6, 2018
                          Resolved
                          Report
                          Copy
                          Resolved

                          Sir i have encountered a problem that when i make payment of rs.6010 of nios dled through net banking my balance has been deducted bt payment not made and it show payment not made in nios .
                          please kindly solve my problem till[protected] because last day of nios fee is that day .for this i shall be highly oblegieble to you.
                          CITRUS PA/[protected]/[protected]/DLED
                          Aug 9, 2018
                          Complaint marked as Resolved 
                          Citrus Payment Solutions customer support has been notified about the posted complaint.
                          Jul 07, 2018
                          Updated by ravi9523
                          sir pz kindly solve the problem urgently
                          Verified Support
                          Jul 09, 2018
                          Citrus Payment Solutions Customer Care's response
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                          • Citrus, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Citrus Support Team
                          I have paid Rs.6010 on[protected] through SBI NET BANKING for nios deled 2nd year registration fee. nios Enrolment no is [protected]. SBI tnx id IGADXJPEQ5 and citrus ref no is [protected]. Amount debited from my account but status not changed. Today is the last date of payment.Sir please please do some needful action to refund the money to my account or send it to nios.
                          Citrus Payment Solutions Customer Care's response, Jul 24, 2018
                          Verified Support
                          Hi,

                          Please note that this is a successful TXN via Payment Id - 055238302642897 at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 18070628687572
                          in order to get the status at their end.

                          Regards,
                          Citrus Support Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Bishwajit Bha itu mbttacharjee ng bv
                            from Guwahati, Assam
                            Jul 6, 2018
                            Resolved
                            Report
                            Copy
                            Resolved

                            I made a payment online for NIOS Dled 2nd yr registration of my niece bearing enrolment number [protected] by using internet banking . Money debited from my account and status has not changed from payment not made to payment completed.
                            Kindly request you to pay the amount to NIOS or return it to my account.

                            Details:

                            Name: Subrata Bhattacharjee
                            Transaction date -6 july 2018
                            Email id- [protected]@gmail.com
                            Citrus Ref no. [protected] and [protected]
                            Aug 9, 2018
                            Complaint marked as Resolved 
                            Citrus Payment Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 09, 2018
                            Citrus Payment Solutions Customer Care's response
                            Hi,

                            Please note that both of your transactions are successful at our end, the amount for the same has been remitted to the merchant.

                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                            Regards,
                            Citrus Support Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              relaz marbaniang
                              from Imphal, Manipur
                              Jul 6, 2018
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: 793005

                              I've paid for NIOS DELED 2nd year, enrollment number [protected] on 04/07/18 from sbi net banking amount RS 6010 reference number IGADWXAZY7 the money was deducted from my account but unsuccessful and it shows Failed/ Declined. Till today's morning I've checked the status and it's still showing payment not made.
                              So today's evening I've complete paying from other through Debit card and it was successful.
                              So please refund back my money which I has been paid on 04/07/18 which was not successful my SBI account number is [protected].
                              Aug 31, 2018
                              Complaint marked as Resolved 
                              Citrus Payment Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 31, 2018
                              Citrus Payment Solutions Customer Care's response
                              Hi,

                              Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                              Regards,
                              Citrus Support Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                aniruddh9838127027
                                from Bengaluru, Karnataka
                                Jul 6, 2018
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 274402

                                Dear Sir
                                My name is Aniruddh Kumar Kushwaha
                                Enrollment no: [protected],

                                i have paid 6000rs for Online Submission of D EL ED 2nd Year registration Fee From HDFC Net Banking On Date 05-July-2018 06:40 PM. Amount deducted from my account but status show "Payment Not made"

                                Please Help My problem otherwise I have no other money for Payment.
                                +1 photos
                                Aug 22, 2018
                                Complaint marked as Resolved 
                                Citrus Payment Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 22, 2018
                                Citrus Payment Solutions Customer Care's response
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                                • Citrus, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,
                                Citrus Support Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  swastika@2010
                                  from Kandra, Jharkhand
                                  Jul 6, 2018
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Dear Sir,

                                  I have paid Rs.6000 through online towards payment of 2nd year admission fees for NIOS, Deled course on dated 04.07.2018 at 16.32Hrs through CITRUSEAZYPAY and the transaction id of Rs.6010/- is [protected]. The same amount has been deducted from my account also. But till the status not changed from "Payment not made" to "Payment Completed" . So, I am in doubt that whether the amount has paid or not. As the last date is on 7th July, I am confusing regarding 2nd year admission.

                                  Hence, Please convey me regarding the payment status through this mail as soon as possible.

                                  Treat the matter is urgent.

                                  Padmini Kar,
                                  mail id: dineshkumar.[protected]@gmail.com
                                  Aug 9, 2018
                                  Complaint marked as Resolved 
                                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 09, 2018
                                  Citrus Payment Solutions Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                                  • Citrus, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Citrus Support Team
                                  I have registered for second year for nios deled in 12 June... Due to mistake at first I try and result was fail and on second time I try and it was deducted the fee but in my account not only 6000 but twice that is 12000 was deducted including for first... Could you refund the access money...as possible.
                                  Citrus Payment Solutions Customer Care's response, Jul 9, 2018
                                  Verified Support
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                  • Citrus, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Citrus Support Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Rama Sitamarhi
                                    from Raxaul, Bihar
                                    Jul 6, 2018
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Sitamarhi, Bihar, 843302
                                    Website: NIOS BOARD 2 YEARS REGISTRATION FEE

                                    Dear Sir,

                                    2nd years registration fee had made successful by my account . but it's not made successful in nios payments. so i want to refund my payment fastly Because nios 2nd year registration date going to over 7 july. So please sir. All details are below there :

                                    Name- SANJU KUMARI
                                    Enrol. No. - [protected]
                                    Address:- VILL-BHAWDEPUR GOTE, POST-BHAWDEPUR, PS-RIGA, DISTRICT-SITAMARHI, BIHAR-843302
                                    Mobile No-[protected]

                                    Citrus reference number/Bank Transaction Id- [protected]
                                    Debit Account No[protected]
                                    Sbi bank reference number-IGADXCDJI1
                                    +1 photos
                                    Aug 9, 2018
                                    Complaint marked as Resolved 
                                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 09, 2018
                                    Citrus Payment Solutions Customer Care's response
                                    Hi,

                                    Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                    Regards,
                                    Citrus Support Team
                                    I made electricity bill payment online through mponline net Banking HDFC but did not recieved receipt transaction HDFC Account Deduction Detail mention below
                                    28 Jun 2018 [protected]-
                                    CITRUSMPONLINE [protected]
                                    2, 755.00

                                    Payment dedcuted from account.
                                    Citrus Payment Solutions Customer Care's response, Jul 9, 2018
                                    Verified Support
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                    • Citrus, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Citrus Support Team
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Robertzou
                                      from Aizawl, Mizoram
                                      Jul 5, 2018
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
                                      Website: dled.nios.ac.in/attendanceLogin/IIyearfee.aspx

                                      My name is T Robert Tuanminthang. I have made a payment online banking for NIOS DELED 2nd year Admission fee and 2nd Semester Examination fee through my SBI account no. [protected] yesterday around 3:55pm, 4th July, 2018 but after then, my status has not changed from "payment not made" to "payment completed".

                                      I have met sbi device manager and She told me that transaction already sent from the account.

                                      Here the important info.about my detail below :-

                                      Name : - T Robert Tuanminthang
                                      Enrollment no:- [protected].
                                      Email :- [protected]@gmail.com
                                      My contact no. [protected].
                                      Transaction detail from my sbi account no. [protected] are :-

                                      1). IGADWXBLU1 - To transfer INB i-collect (Rs. 6010).

                                      2). IGADWXAAG4 - To Transfer INB i-collect (Rs. 510).

                                      So, I request you to check and change the status before the last day of payment end.

                                      I will eagerly waiting for your positive reply.

                                      Thanking you,

                                      T Robert Tuanminthang
                                      [protected]
                                      NIOS DELED Registered Teacher.
                                      +1 photos
                                      Aug 9, 2018
                                      Complaint marked as Resolved 
                                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 09, 2018
                                      Citrus Payment Solutions Customer Care's response
                                      Hi,

                                      Please note that both of your TXNs are successful at our end.

                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                                      Regards,
                                      Citrus Support Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Ranjit Khachar
                                        from Surat, Gujarat
                                        Jul 5, 2018
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Bhavnagar, Gujarat, 364710

                                        I made a payment online for NIOS Dled 2nd yr registration by using internet banking . Money debited from my account and status has not changed from payment not made to payment completed.
                                        Kindly request you to pay the amount to NIOS or return it to my account.

                                        Details:

                                        Name:RANJITBHAI D KHQCHAR
                                        Enrollment no- [protected]
                                        Transaction date -4 july 2018
                                        Email id- [protected]@gmail.com
                                        Transaction reference no.- IGADWXBFU4
                                        +1 photos
                                        Aug 9, 2018
                                        Complaint marked as Resolved 
                                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 09, 2018
                                        Citrus Payment Solutions Customer Care's response
                                        Hi,

                                        Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                        Regards,
                                        Citrus Support Team
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit