Citrus Payment Solutions Complaints & Reviews

Address: 560021

Hello,
Morning i had tranfered 4000from karnataka bank credit card-607270XXXXXXX192 to kotak bank :- account number [protected]
But account was debited in karnataka bank but
Amount of 4000 was not deposited in my account that is kotak bank .
In this mode of payment is done with the kotak bank 811 app.kindly take this issue solved soon

Please resolve this issue.

Regards
Naveen kumar

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi Naveen,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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P

pkc1982

from Surat, Gujarat

Jul 23, 2018

Dear Sir,

I have done payment from my saving account [protected] (Axis Bank) with citrus of 62100 Rs but not deposited in the intended account.

PRN - [protected]

Please solve the issue.

Regards
Pawan Kumar
[protected]

payment deducted but there is no credit to another account - Comment #3163736 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

G

ganesh adale

from Latur, Maharashtra

Jul 23, 2018

Please sir my policy regi.no 3654296
regi no 19/04/2014
please send

payment deducted but there is no credit to another account - Comment #3163898 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 732142

Sir/Madam,
With profound respect I Mala Saha hereby sadly inform you that last date of 04.07.2018 I registered
the second(2nd) year admission with Rs.6010.00 admission fees. Due to 1st failed transaction
I repeat the next payment, but one of the payment was successful and other failed. Now the issue is,
last failed transaction amount still not credit on my account.

I therefore request you to.please look after the failed transaction issue and refund my amount as soon as possible.

Enroll No.: [protected]
Ref No.: D[protected]
Name: MALA SAHA
M/Name: ANJALI SAHA
F/Name: SUKUMAR SAHA

Address:
VILL-BACHAMARIGOVT.COLONY,
P.O.-BACHAMARI,
P.S AND DIST-MALDA,
PIN: 732142
West Bengal(WB)
MALDAH,
District: MALDAH
State: West Bengal (WB)
UDISE: [protected]
Phone: [protected]

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi Mala,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 600011

Yesterday 18.07.2018 I had a net transaction on Corporation of Chennai to pay my property tax for Rs. 2, 529/-, but the transaction god failed and my amount deducted by my bank. My UCO Bank Account No. 00410XXXXXX200 and Transaction id is S66459256, INR 2, 529.00. Kindly check at your end whether CORPORATION OF CHENNAI is received my payment or rejected. If rejected please repay to my Savings Account asap.

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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S

Shriniwas kashyap

from Bareilly, Uttar Pradesh

Jul 19, 2018

FI have transferred of DTDC company 9000 Thousend Rupees to my Account through the citruse payment .Money is not received to company.but amount is cut off my account.

ibp citrus p 000013999985 18-07-2018 - Comment #3160752 - Image #0

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Citrus Payment Solutions Customer Care's response, Jul 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

A

Anubhav Rustagi

from Meerut, Uttar Pradesh

Jul 23, 2018

I have submitted policy premium on
14 July 2017 for policy [protected].

Premium amount-8980

But payment Receipt is yet not received.

Please check and send it to me.

Reply

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: www.citruspay.com www.nios.ac.in

Sir
I had made a payment of₹510/- for NIOS deled through citrus payment, fortunately, money was deducted from my account and unfortunately, in NIOS website it's shown as payment not made, I waited for 48+hours as it was shown payment will be updated in 48 hours.my transaction ID is INB/[protected]. Please refund the amount to my account number.Payment Description : IBP CITRUS P[protected]-2018
Thank you
Prem Arya
[protected]@gmail.com
Enrollment [protected]

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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H

hsb2911996

from Jogindarnagar, Himachal Pradesh

Jul 19, 2018

Payment is not recived by gas agency

incomplete payment but deducted - Comment #3160429 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

L

Lavi Dulat

from Gurgaon, Haryana

Jul 19, 2018

Dear sir/madam,
I Lavadeep singh made a 20000 transaction to citrus solutions pvt Ltd. mistakenly on 9th July 2018 at 10.21 am from BHIM APP. Transaction ID is[protected]
Kindly return my money back.
I am attaching detail of transaction with it.

incomplete payment but deducted - Comment #3160962 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Jul 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Nagpur, Maharashtra, 440008

1. Rs. 300.00 was spent on your debit card 6070xxxxxxxx4535 on[protected], 13:46:34 at citrus pay edu, mumbai. Available balance in your account is 70, 077.46.
2. Rs. 300.00 was spent on your debit card 6070xxxxxxxx4535 on[protected], 13:14:32 at citrus pay edu, mumbai. Available balance in your account is 70, 377.46.
3. Rs. 300.00 was spent on your debit card 6070xxxxxxxx4535 on[protected], 13:49:35 at citrus pay edu, mumbai. Available balance in your account is 69, 777.46.

The above three messages shows the debited amount but the payment is not completed and it is not refunded yet.

+3 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

R

Rahil141

from Bengaluru, Karnataka

Jul 19, 2018

Transaction failed but money deducted from bank account . Please find the screenshot attached. The first transaction failed so I tried again and went successful at the second attempt. The money deducted. Refund the same please. Please

about non completion of payment and deduction of amount - Comment #3160418 - Image #0

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Address: Sitamarhi, Bihar, 843302

Website: www.nios.ac.in

Dear Sir,
Payment has been debited from my account but status still not changed in nios 2nd year registration form . so i want to repaid my payment on this nios 2nd year registration which is debited amount by me .

transaction details are given below their.

Candidate Name- Sikandra Kumar
Enrol. No-[protected]
Transaction Id-[protected]
Debited account no-[protected]
Date-25/06/2018

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

R

Rohit Dixit286

from Agra, Uttar Pradesh

Jul 19, 2018

Ya tha mena us pr klik kr diya to mena apne dusre bank acunt ke atm se kratha na hi vo wha gya na hi wapis aya sar aap se nivadan h ki meri sahiyta kra

amount debited from my account but status still not changed in nios payment - Comment #3160410 - Image #0

Reply

Rohit Dixit286's reply, Jul 18, 2018

Ek pick ye lo dekh lo

R

Rkbetha

from Coimbatore, Tamil Nadu

Jul 19, 2018

Payment got deducted from my bank account but GHMC website does not reflect the completion of the transaction.

amount debited from my account but status still not changed in nios payment - Comment #3161085 - Image #0

amount debited from my account but status still not changed in nios payment - Comment #3161085 - Image #1

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Website: dled.nios.ac.in/attendanceLogin/IIyearfee.aspx

Sir/ Mam,
I had made a payment of Rs. 6010 of Second Year admission on 06.07.2018, payment was debited but status shown that payment not made, i reattempted after 1.30 hrs. and made the repayment of same amount and it was successful 2nd time.

PRN number [protected]
Transition ID:[protected]

Kindly initiate refund of repeated amount, i requested from my bank but they suggested to talk with merchant and Biller, i tried but did not found details of both to contact. so i am writing here.

Kindly help.
My contact number is [protected]
Payment made though Axis Bank Limited.

Aug 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: www.nios.ac.in

Sir
I had made a payment of₹510/- for NIOS deles through citrus payment on 14/07/2018, fortunately money was deducted from my account and unfortunately in NIOS website it's shown as payment not made, I waited for 48+hours as it was shown payment will be updated in 48 hours.my transaction ID is INB/[protected]. Please refund the amount to my account number. As there was no response from your side I made a second payment on 16/07/2018 and it was successful. So hereby I request you to refund the amount which was sent from my account on 14/07/2018
Thank you
Boney George
[protected]@gmail.com

Aug 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

04.07.2018 while i am making payment through HDFC net banking for NIOS DLED II year exam fee for Rs.6, 010/-, two times, total 12, 020 /-, through CITRUSEAZYPAY the amount has been deducted, but the transaction showing failed and showed as

"we regret the inconvenience caused. the page you have requested is not available at this time
Enrolment no. [protected]

+2 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Sir
I have made a fee payment of Rs 43300 to dps rk puram (merchant order no is RKP[protected]PMV07638) on 13.7.18 vide reference no
CTX[protected] but this payment is not credited to my school account.
13th july was the last date to pay school fees and i also made payment on 13july but the same is not credited on that date
Please credit my fees on 13july to avoid late fees

Regards
Prakash kumar
[protected]

Aug 15, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team

Verified Support

Jul 15, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team

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R

Rakesh karmokar

from Indore, Madhya Pradesh

Jul 19, 2018

My money is cut form account 1330 rs and my bus pass not done my name is Rakesh my mobile no [protected]. Please help to refund money. my best bus pass no is [protected].my bus pass not renew and my money was cut from my account

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V

Vino A

from Chennai, Tamil Nadu

Jul 19, 2018

I have paid 129 for aavin recuritment but process dnt not complete and i dnt get the application no but money got deected tx id IGADYLPIN58.please do needful.thanks.

Message :Thank you for using State Bank Internet Banking. Reference No. for Citrus Payment Solutions transaction of Rs. 129.8 from A/c ending on 12-Jul-18 at 15:44 is IGADYLPIN58.

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Address: Firozabad, Uttar Pradesh, 283203

Website: frplus.dtdc.com

Dear Sir i had been paid Rs 9000 In DTDC Express LTD into my Fr-plus portal through Citrus but amount debited in my account but not get credited DTDC Express LTD.

I am as a channel Partner of DTDC Express Ltd & my Cp Code UF297 - Ramkrishna nager, firozabad .

Name - Sriniwas
My mobile no is [protected],
account no is [protected]
Firm Name - Kashyap Enterprises
Bank name is Bank of India
mail id - firozabadramkrishnangr.[protected]@fr.dtdc.com
date - 28.06.2018
amount -RS 9000

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Please contact me asap... as I want to do the transaction for the payment of my institute fees. I had done my payment using SBI NET BANKING, but to some problem, money is deducted but didn't reach to 3rd party now I don't have enough money to do transaction again so I need the refund asap as there is a deadline. Please look at the matter that would be very helpful. Please contact me on my cell i.e. [protected]

Aug 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by Abhishek Yogi Narration: TO TRANSFER INB Mponline.com
Ref. No. : [protected]IGADYKUBZ9

Verified Support

Jul 31, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: New Delhi, Delhi, 110033

Hi, I have done a transaction of Rs. 56, 969.80 (Txn. id. [protected]) on 2nd July, 2018 from ICICI Bank net Banking in the favor of Agricultural Produce Marketing Committee, Azadpur, Delhi-110033. But the amount has not been received by the merchant after so many days of the transaction. Please look into the query as its very urgent. Really require your help.

Thanks and Regards,
Mohit Chauhan
Contanct no. [protected]

Aug 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2018

Citrus Payment Solutions Customer Care's response Hi Mohit,

We have received your email under case id 03089246. We shall soon be replying to your email. Request your patience in the interim.

Regards,
Team PayU

Jul 12, 2018

Updated by Mohitchauhan13692 Hi Team,

Please try to resolve it ASAP. You can reach out to me for any additional detail if required.

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V

Vivek Katroju

from Eluru, Andhra Pradesh

Jul 11, 2018

I did a payment of 70000+9(taxes) total of 70009 inr yesterday which is my college fee.amount has been deducted from my account but it didnt reflect in my fee...
The reference number is as follows merchant Name:Citrus Pay OTC:[protected]:

Reply

Citrus Payment Solutions Customer Care's response, Jul 12, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Sushma Pai

from Bengaluru, Karnataka

Jul 19, 2018

Hi. I recently opened my 811 kotak account and i got a link to pay 1000 via citrus pay to complete transaction. I dont see the money deposited anywhere. my transaction id is : INVOC9DB6a0Bf9

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Citrus Payment Solutions Customer Care's response, Jul 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Adilabad, Andhra Pradesh, 504001

Website: dled.nios.ac.in/attendanceLogin/IIyearfee.aspx

Sir,

on 06.07.2018 while i am making payment through HDFC net banking for NIOS DLED II year exam fee for Rs.6, 010/-, through CITRUSEAZYPAY the amount has been deducted, but the transaction showing failed and showed as

"we regret the inconvenience caused. the page you have requested is not available at this time"

The details are as under:

MADE PAYMENT FOR

NIOS ENROLLMENT NO. [protected]
name: E LAVANYA
MOBILE: [protected]

ref. id [protected][protected]
CITRUSEAZYPAY

Kindly refund the said amount of Rs.6, 010/- which was failed on 06.07.2018 or suggest in this regard immediately.

I am also attaching bank statement for your kind perusal.

With regards

E LAVANYA
[protected]

Aug 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2018

Citrus Payment Solutions Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 00888386. Revert to the same for any more help or support.

Regards,
Citrus Support Team

Jul 13, 2018

Updated by kolipakarangaiah Regarding the failed transaction amount i am attaching a copy of bank statement reflecting the said transaction round off for your onward process.

Hence i request you to kindly check and revert with status of refund process.

with regards

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Address: Gwalior, Madhya Pradesh, 474011

Website: www.mitsgwalior.in

I submitted my fees of 4th year B.E in Madhav Institute of Technology and Science, Gwalior online which uses your payment gateway. I did this using SBI net banking. The amount has been deducted from my account but my college portal is not showing that the fees is submitted. The reference Id is IGADXPZKL0. The application id generated before online payment on college portal was [protected].

Aug 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 783125

Dear sir

With refence to nios admission reference no. b[protected] ; i am very sorry to inform you that during Internet banking payment my transaction through master card dated.04/07/18r. s 6010 failed ;while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.I will be thankfull for you.

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 110070

Website: dpsvasantkunj.dps.society.net.in

Dear Sir/ Madam

I was trying to make payment to DPS Vasant Kunj, New Delhi using their option for online payment of fees. Unfortunately on 5.07.2018 I was not able to complete the transaction although your gateway was used and the money from my SBI account was debited but not credited to DPS account. On 6th July 2018 I made other transaction of equivalent amount using the same website and using your gateway thereafter. The transaction details which is reflected in my account statement is attached for your ready reference.

I would request you to kindly reverse the entry to my account for amount Rs 27, 185/- which was made on 05.07.2018 as reflected in my account statement.

Regards

Anupam Yadav
Email id : [protected]@gmai.com
Contact No. [protected]

Aug 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Jul 09, 2018

Updated by yadavanupam Details Of Payment Made Through SBI Net Banking through account no. _[protected]

Date 05.07.2018
TO TRANSFER-INB Citrus Payment Gateway So-

Reference No. [protected] IGADXEUDP6 TRANSFER T
Debited Amount : 27, 185.00

Date : 6 Jul 2018

TO TRANSFER-INB Citrus Payment Gateway So-

Reference No. : [protected] IGADXGWYN3 TRANSFER T
Debited Amount : Rs. 27, 185.00

Verified Support

Jul 31, 2018

Citrus Payment Solutions Customer Care's response Hi Anupam,

Please note that both your TXNs are successful at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team

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Address: 793005

I've paid online payment from SBI net banking for enrollment number [protected]. NIOS DELED 2nd year admission fees Rs 6010 on 04/07/16 the money was deducted from my bank account reference number IGADWXAZY7 from SBI account [protected]. But the transaction was Failed so please refund back this money to the same SBI account Because on 06/07/18 I paid again for this same enrollment no from SBI ATM card Rs 6060 and it was successful reference no : OTHPG[protected] EAZYPAY BANK ICICI LMT MUMBAI from sbi account no [protected]. That's mean I've paid double payment for this person and please refund back the money which was deducted on 04/07/18 through net banking. Thanks Citrus Pay.

Aug 31, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Address: 795135

Please check and process unsuccessful transaction for DELED NIOS II yr admission. The transaction has been done and debited from Bank ends but unsuccessful at the merchant end performing transaction through citru seasy pay payment gateway.

I 'd therefore requested to kindly process for refund. The bank details slip has been attached as for your reference.

Thanks & regards

Haorambam romen meitei

+1 photos

Aug 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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My friend added my bank account to his citrus app(citrus account) to pay his debts directly to my bank account. now when i am trying to add my bank account to my citrus app(citrus account) i am getting an error message as "your bank account is added with some other citrus account please change the bank account" please help me to remove saved bank accounts from my friend citrus account.

Aug 10, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Sayed Mafidul Islam

from Silchar, Assam

Jul 10, 2018

Sir, last day at 4.50 pm I make a payment by SBI Debit Card no[protected], citrus ref. [protected] of amount Rs 6000.00 against enlorment no.[protected] of Arjuara Hussain and payment completed successfully but at status shown as payment for made.. So . I request you kindly solve my problem..and thus obliged..as early. Thank you...

Reply

A

Anchi Tiwari

from Delhi, Delhi

Jul 12, 2018

Nios dled registration fees
enroolment no [protected]
student name - hemlata raikwar
fees- 6000

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