Citrus Payment Solutions Complaints & Reviews

Address: Mumbai City, Maharashtra

My debit card amount has deducted 10000 rs and i am not received i am very disappointed of your service. It is very bad upi app. So i am today transfer hdfc debit card to kotak mahindra bank my amount has deducted and i am not received any amount so i am going nearest bank hdfc and kotak bank not any conclusions so i am complain this service banking ombusdment

+1 photos

Sep 1, 2018

Complaint marked as Resolved

My contacts no. 9006642641

Citrus Payment Solutions customer support has been notified about the posted complaint.

Sep 01, 2018

Updated by Ranasudhir My ref no/transaction no. .[protected]

Verified Support

Sep 03, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@payu.in
Citrus Support Team

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M

Maheshwar Sakya

from Mysore, Karnataka

Sep 5, 2018

I had recharged sun direct tv for the registered mobile number [protected] for rs 1014 on 3rd September at 3.20pm via BHIM app with the transaction id of[protected] to the UPI id of [protected]@axisbank. The said amout is deducted from my account but it is not recharged to sundirect account. Please do the needful as early as possible.

amount has deducted and I am not received amount - Comment #3201861 - Image #0

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Citrus Payment Solutions Customer Care's response, Sep 6, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra

Website: citruseazypay

Sir,
This is to inform you that, I had made online payment through HDFC Bank to my daughter's school Sri Maa Vidyalay of Rs.4180/- the amount was deducted from my account. But it has not reached the school account.

Kindly refund the money to my account no.[protected].

Narration no.[protected]
reference no.[protected]

Regards,
SUNANDA SHARMA

Citrus Payment Solutions customer support has been notified about the posted complaint.

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Website: Paymantra

Hi,

On 11th august 2018, i had made a payment of rs.863.99 towards procurement of gas cylinder from hp gas (Sree manasa gas agency). Transaction details is [protected]-citruspushpam - cheque details[protected].

Unfortunately the transaction was not completed, however my money got deducted. Waited till today expecting that the money will be reversed, but it is not done. Request you to do the needful

Thanks
Sathish

Sep 28, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team

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Address: Sirohi, Rajasthan, 307022

Website: Www.bajajallianzlife.com

Dear sir
I had paid my policy two due premium through online on 17 august 2018 that total 12000.
But even after one day i had not received any acknowledgement or any sms that my premium is paid to the bajajallianz or not.
Policy no. [protected]
Narayan lal khare
I request u to inform me about payment made or not.
Thanking u
Yours faithfully

Sep 20, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2018

Citrus Payment Solutions Customer Care's response Hi Narayan,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I

Iamkishoregzb

from New Delhi, Delhi

Aug 23, 2018

Dear sir mam
Shopclues walo ne meri payment refund kri hai 2 aug ko refund ref num - cbc[protected]vz9qg1r
Bank wale bol rhe hai payment refund ni hui. Shopclues wale bol rhe hai bank walo se baat karo. 20may ki refund ab kri h usme b drama kar rhe hai kripa karke bataye ki payment kha h..
[protected]

premium paid receipt not received - Comment #3190432 - Image #0

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Iamkishoregzb's reply, Aug 21, 2018

payment abhi tak nahi receive hui bank me.

I

Iamkishoregzb

from New Delhi, Delhi

Aug 23, 2018

Dear sir mam
Shopclues walo ne meri payment refund kri hai 2 aug ko refund ref num - cbc[protected]vz9qg1r
Bank wale bol rhe hai payment refund ni hui. Shopclues wale bol rhe hai bank walo se baat karo. 20may ki refund ab kri h usme b drama kar rhe hai kripa karke bataye ki payment kha h..
[protected]

premium paid receipt not received - Comment #3190460 - Image #0

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Iamkishoregzb's reply, Aug 21, 2018

Dear sir mam
Shopclues walo ne meri payment refund kri hai 2 aug ko refund ref num - cbc0721103803140vz9qg1r
Bank wale bol rhe hai payment refund ni hui. Shopclues wale bol rhe hai bank walo se baat karo. 20may ki refund ab kri h usme b drama kar rhe hai kripa karke bataye ki payment kha h..
8882212120

Citrus Payment Solutions Customer Care's response, Aug 23, 2018

Verified Support

Hi,

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team

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Dear sir,
On 17aug18, i made a payment to aritel prepaid sim using my airtel app.

My airtel mobile number: [protected]
I am in overseas and mobile is switched off. You can only email me.

I made a top up from my icici account to airtel. I got a confirmation.
- money is deducted from my account
- the credit is not showing up in airtel

Icici and airtel ask me to contact citrus pay.

I attached the following screen shots,
- payment confirmation from citrus pay
- money deducted form my icici account.
- also see the email below for the money deducted from my icici account.
*
Dear customer,

You have made an online payment of inr 48.0 with transaction id [protected] towards payee citrus payment solution from your account xxxxxxxx2962 on aug, 17, 2018 at 14:20 hours.

Beware of frauds. Do not share or disclose the urn/otp to anyone.

Sincerely,

Nri services team
*

Pls settle this at the earliest.

+2 photos

Oct 7, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful Transaction via Citrus transaction Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team

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S

sreedevisaju

from Thiruvananthapuram, Kerala

Aug 28, 2018

On 19/8/18 I have tried to recharge my sun dth account with Rs 1320 . I have done payment transaction money was debited from account later error has come and said recharge was unsuccess, still I have not received my money back. Kindly refund my money to my bank account.

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Citrus Payment Solutions Customer Care's response, Sep 3, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Saharsa, Bihar, 852201

Website: Indian consumer complain

Respected sir, i was admission in nios d el ed program from your marchent and payment date is[protected] and amount 4445 rs deducted in my account but my admission was not confirmed and i was again[protected] and this amount is 4553 rs. Payment was successful and admission also confirmed. But sir my first transaction amount not refunded in my account. So please i request you to that refund my money. My reg. Mob no. Is [protected].

Sep 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

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R

raderhm

from Malappuram, Kerala

Aug 20, 2018

I payed RS:1080 for sun direct recharge from HDFC bank account through citrus pay.The money has taken from my account but Sundirect did not get the money.

My transaction Is is[protected].

What to do now?

If failed transactions please return my money back..., , , , , , , , , , , , , , , ,

Reply

Citrus Payment Solutions Customer Care's response, Aug 21, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Purba Medinipur, West Bengal, 721401

Dear
04/07/2018
Payment mood net banking
State bank of india net banking
Reference no. Igadwxkxc2
Citrus ref [protected]
Mobile no. [protected]
Regards,
Sudhamani das
Have sent payment through net banking
State bank of india
On nios dled the 2nd year registration
But payment not received due to server error. The amount has debited from the account.
Please refund my money.

+2 photos

Citrus Payment Solutions customer support has been notified about the posted complaint.

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M

munnarbz

from Bokaro, Jharkhand

Aug 28, 2018

My payment for Haryana Knowledge Corporation Ltd has been deducted but status has not been Changed .
Last date is 25 Aug 2018 .
Please solve it as soon as possible.
I had checked through icici gayeway where status show paid .so what should i do ?

citrus payment solutions - nios deled 2nd year fees amount 6010 debited my sbi account for failed attempts - Comment #3194038 - Image #0

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S

Shrikant Raghuwanshi

from Pune, Maharashtra

Aug 28, 2018

This is with regard to this transactionCBC[protected]G1I44S8. I have ordered food from Zomato and when I selected the payment mode as debit card and I have entered the account details the money was deducted without I gave the OTP please help me out

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Citrus Payment Solutions Customer Care's response, Aug 29, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Purba Medinipur, West Bengal, 721401

Dear
04/07/2018
Payment mood net banking
State bank of india net banking
Reference no. Igadwxkxc2
Citrus ref [protected]
Mobile no. [protected]
Regards,
Sudhamani das
Have sent payment through net banking
State bank of india
On nios dled the 2nd year registration
But payment not received due to server error. The amount has debited from the account.
Please refund money

+2 photos

Sep 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 16, 2018

Updated by Ripandas03220 No Resolved

Verified Support

Aug 16, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

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M

MG mgtraders

from Ambala, Haryana

Aug 16, 2018

Sir, i have paid rs. 25412/ via citrus pay to someone, on 9.10.2017. i want to know the party( name, address or anything), to whom i sent the money as i could not be able to write down the party's detail at that time .. it is required for audit.
please reply asap.

nios deled 2nd year fees amount 6010 debited my sbi account for failed attempts - Comment #3185543 - Image #0

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Citrus Payment Solutions Customer Care's response, Aug 17, 2018

Verified Support

PayU

Hi,

We wont be able to trace transaction with the provided details. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 560066

Website: ezpay.hpcl.co.in/EzyPay//h//1151008400004054

I had paid online for hp gas refill through this link. Its not credited to hp gas account, and they are saying its not paid, i will have to pay by cash. Please do refund of my transaction.

Email id or phone number used for processing the transaction.: [protected]@gmail.com, [protected]
First 6 and last 4 digits of your card.: 545964xxxxxx8467
Hp gas consumer no: 667586

+1 photos

Sep 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I had transferred 1000 through citrus gateway and sending amount to kotak mahindra bank. Transferred the amount on[protected]. But it will not credited in my account and i made this payment using debit card. Now what to do how will i get my amount and when will. Is the payment company doing work like this, i need money in my account at some time and kotak bank said that it will be transferred to you after 2 days.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 13, 2018

Updated by Rahi Gadiya Jain This Complaint is marked as resolved but it is not resolved yet

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S

sreejith1menon

from Bengaluru, Karnataka

Aug 13, 2018

I have made a recharge of 5999 today for airtel DTH and payment was deducted but airtel has not received this. i need a solution at the earliest. this is a huge amount and airtel has not received this payment or neither showing in my account as credited back.

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Address: 121006

Website: Airtel App

I made online payment of Rs. 765.75 for 2 times against Transaction Ids[protected] and[protected] against the payment of my airtel postpaid bill [protected]. I want to know the status of these payments i.e. whether both the payments will get credited into my airtel postpaid account or only 1 will get credited and other 1 will be reimbursed back to my bank account.

Kindly confirm on priority.

Regards
Anupreet Singh

Sep 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team

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V

Vijay Franklyn

from Guntur, Andhra Pradesh

Aug 13, 2018

By Sharing OTP from mobile [protected] fradualent transaction has been done on 7/8/2018 from SBI account [protected] for Rs.49500/- & 25000/-. So kindly do the needful for refund as soon as possible.

online payment amount to rs. 765.75 made 2 times against txn id: 001511180031 and 001511203185 - Comment #3182409 - Image #0

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Address: New Delhi, Delhi, 110052

Citrus and Ke Andar Se Menon 9000 Kotak account Ne bheja tha sir Ek Tarik ko ab tak Uninor balance nahi Bheja Hai Sar account mein Hone Aayi Hai Koi jawab Dete Hain Koi phone utha ke shahar Mein Pareshan Ho Jaye Mere [protected] yeh mera mobile number hai Jise minute citrus wallet app Banaya Hai loan account number hai main aap bhej raha hoon sir loan Aapka Paisa nahi bheja tha care of your health is Aisa kuch bhi phone call kuch nahi utha dena email Ka Jawab de rahe Salman online be complete kar chuka hun Koi jawab nahi de rahe Sirf Mere Liye bahut bada hai [protected] IFC KKBK0000215

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Citrus Payment Solutions customer support has been notified about the posted complaint.

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A

Alam Sk

from Ingraj Bazar, West Bengal

Aug 13, 2018

Sir, main 07/07/2018 fillup kya tha lekin payment seccesfull nahi hua. Kripa karke mera payment refound kare . Mera name. Mili das mera enrollment number - [protected] Mera Reference ID- D[protected]

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Address: New Delhi, Delhi, 110052

हेलो सर राहुल कुमार गुजरती है मैं साइट्रस मेक वॉलेट एकाउंट बनाया yeh mera mobile number [protected] when is a wallet banaya tha aur Apna 9000 bank account mein bheja tha jab tak account mein nahi bheja Aur Main contact kar Bank account hai uska account number mein bhej raha hoon IFSC code bhej raha hoon Sone ab tak Bank me Paisa Nahi Dala Na Ye call Utha Te email ID ka koi jawab [protected] ICC KKBK0000215

+1 photos

Aug 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 09, 2018

Updated by Rahul78gujrati citrus wallet ke upar Main Kaise isliye kya Asar hone tak mere bank account me balance nahi bheja aur Kahi logo ka nahi bhej rahi hai apne mobile number

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Address: Mumbai City, Maharashtra, 400052

Some fraudsters stole my phone and opened citrus payment wallet with my credentials.
No has been done with it.
I have been pursuing citrus payment solutions to deactivate my account.
Email id associated with the wallet: [protected]@gmail.com
Mobile number: [protected]
They are not closing my citrus account. I request citrus payment solutions to close my account today itself.

Aug 10, 2018

Complaint marked as Resolved

They have started working on the issue

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Citrus Payment Solutions Customer Care's response Dear Sounak,

We would like to inform you that, the mobile number [protected] is linked and verified with the email id "[protected]@grofers.com" is auto-generated by Grofers. Once you make any transaction with Grofers, your auto id gets generated with your mobile number to access the grofers account for future reference. Further, the email id "[protected]@gmail.com" is not registered on Citrus.

We would also like to inform you that we cannot un-verify or change the registered email id . However, we can delete the account linked with the mobile number. If you wish to delete your account, then please reply with your confirmation.

Things to consider -

1. Withdraw/transfer the amount from your wallet, if any, before sending the confirmation.
2. You will not be able to view your previous account statement or transaction details post account deletion.
3. The account will be deleted within 2 working days.

Appreciate your understanding in this matter.

Thanks and Regards,
Citrus Support Team

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C

charles m sangma

from Lala, Assam

Aug 13, 2018

Dear sir,
Today I made nios deled payment for online 2year admission fees of rs 6010 (six thousand ten rupees only) but it appears payment not made enrollment no is [protected] and internet banking ref no is [protected]GAEDDRHY5 PLEASE see the matter as soon as posible because the last dt for addmission is today.
thank you.

account deactivation - Comment #3182320 - Image #0

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Address: Dewas, Madhya Pradesh, 455001

Website: dled.nios.ac.in/attendanceLogin/ImprovementExamFeeIISem.aspx

Dear sir, on dated[protected] i made 03 nos. Of transaction of rs 510 each through axis net banking, in that one transaction successful but two transactions amount debited and nios site shows payment not made on[protected] i received 510 rs but remain 510 rs not received yet.
The transaction no. & ref. No. Is[protected]/[protected] &[protected]/[protected].
Please do needful action as soon as possible.

+1 photos

Sep 7, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Citrus Payment Solutions Customer Care's response Hey,

Please note that both of your transactions are successful at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team.

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W

William Daimari

from Kolkata, West Bengal

Aug 7, 2018

Sir. I have done my admission Rs 6000 on[protected] bearing Enrol no.[protected]. The admission is done by Atm debit card ...the admission has done double so if the admission is done double plz refund it back as soon as possible.

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V

Vr.patil

from Indore, Madhya Pradesh

Aug 8, 2018

But sir nios del site shows payment not made so any body can clarify to when my amount received

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Address: Nashik, Maharashtra, 422205

I had made property tax of rs. 900/- to nashik municipal corporation on 31/07/2018 through my debit card payment (The federal bank ltd). My account had been debited but i am yet to receive my receive my receipt of payment nor the credit has been posted to my account either.

Name of the party - bhandare a v
Index no. 73601995
Amount debited 900/-
Nature of payment municipal tax (Property tax)

Sep 8, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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Federal Bank Customer Care

from Delhi, Delhi

Aug 8, 2018

Hi Venugopal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (16762) in the subject line so that our team can assist you.

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Address: Ghaziabad, Uttar Pradesh, 201010

I tried paying airtel bill using the airtel mobile app, amount 1297 was initiated and the airtel
Mobile app showed transaction declined. But the axisbank debuted the amount successfully.

Axisbank account deducted the amount and sent successful transaction to you but airtel did not receive the amount citing payment declined at bank.

Prn number is [protected]

Please look into this as soon as possible, my number is [protected]. Please help in resolving the payment settlement.

Regards
Abhishek

+2 photos

Sep 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus

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Axis Bank Customer Care

from Pune, Maharashtra

Aug 6, 2018

Hi, we are here to help ! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank

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G

Gladys Mary

from Visakhapatnam, Andhra Pradesh

Aug 10, 2018

I HV done recharge [protected] online rs.199 plan vide ref no.INB[protected]/CITRUS DT.8.8.2018. recharge failed but payment got debited from account . Please chek nd reverse the amount or recharge the plan.
Gladys Mary
[protected].

payment declined but deducted from axis bank account - Comment #3180275 - Image #0

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Dear Team, carried out payment for HP Gas cylinder using the link provided by HP Gas

Issue: First attempt amount deducted from an account and refunded back on next day payment failed

Issue: Second attempt Amount deducted from my account but no confirmation nor refunded back

INB/[protected] refunded next day

INB/[protected] confirmation / Refund pending
3 Aug 2018, 779.84/-
0289 Last 4 digit Axis Account number

My first two attempts were unsuccessful kindly improve your service is getting timed out I make all the payments online

+1 photos

Sep 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus

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S

Sureshkumar1972

from Madurantakam, Tamil Nadu

Aug 7, 2018

I have paid RS.290 towards sun direct payment for SMC no.[protected] on 28.7.18. I find amount is not credited. So please refund back the amount. Transaction ref. IGAEBCPR 6.

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Citrus Payment Solutions Customer Care's response, Sep 10, 2018

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the Transaction to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: West Godavari, Andhra Pradesh, 534350

Yesterday i have made payment through axis net banking via citrus payment solution to ace2three app, money was debited from my account yesterday but till now it's was not added in app. When i call bank person he said kindly citrus customer care. Everytime while doing payment he happens repeatedly via citrus payment solution.
Kindly look into these issue asap

Warm regards,
Sujeeth kumar
[protected]

Sep 5, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Citrus Payment Solutions Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus

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Address: Nashik, Maharashtra, 422101

Website: propertytax.nmctax.in

Hi, i made two payments of rs 1500 (Total rs 3000) against the property tax and water tax on 2nd aug'18.
Payments are debited from my account but the payment at the merchant's site showed failed. Both transactions were done at 9.30 am. Confirmed with my bank (Axis bank) the payment are successful at our end. Details of the payment are mentioned belo

Payment reference number of both payments are
Water tax : [protected]
Property tax: [protected]

Reply asap!!

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 03, 2018

Updated by Jinal Chande Hi,

I received the full refund from the company.

Thank you

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