Citrus Payment Solutions Complaints & Reviews

Merchant account[protected] escalation[protected]

We are a merchant that signed-up on citrus pay in may, 2018. Since august 2nd, our buyers have been paying via citrus pay gateway.

These funds have however not been credited to our bank account. Despite having over 15 correspondences with citruspay (See below) and despite providing them will all information, they have been holding our payments back.

We have escalated our issue to the escalation team ([protected]@payu.in) and to the nodal officer ([protected]@payu.in).

Merchant account[protected] escalation[protected]
_
S b thu, oct 4, 2018 at 12:26 pm
To: citrus alliance team, [protected]@payu.in, [protected]@payu.in
Dear manisha

Please could you update me if the sign-up process is now complete.
I have been writing to the citrus team since august 28th about concluding the sign-up process. My vendors are waiting for their payment of goods that we have sold using the citrus payment gateway.

Would appreciate a call back on 91-[protected].

Regards,
Sidharth

Citrus alliance team mon, oct 1, 2018 at 4:59 pm
To: "[protected]@gmail.com"
Hi sidharth,

Greetings!

We have raised your request with our internal team. Request you to allow us some time and we will get back to you soon.

We appreciate your patience in this matter.


Regards,
Manisha parmar

S b sat, sep 29, 2018 at 5:07 pm
To: citrus alliance team, [protected]@payu.in, [protected]@payu.in
Hi shobha

Please could you revert back urgently:
The website has been live for quite some time and customers have been accessing this website and have paid for goods using the citrus payment gateway. More than inr 11, 000 are in the citrus account now. And i need citrus release these funds so that i can pay my vendors. The delay is impacting my business and my relationship with my vendors.

I am not sure why your team is unable to access this website https://antarkrantishop.org when user/customers across india have been.

Please call me on [protected] for any clarifications.
Thanks,
Sidharth bansal

On tue, 25 sep 2018 at 6:26 pm, s b wrote:
Dear team citrus

Please try this link:
https://antarkrantishop.org

The website has been running and customers have paid using citrus pay.
Please do call me if you have any questions.
Thanks
Sidharth
[protected]

On tue, sep 25, 2018 at 5:18 pm citrus alliance team wrote:
Hi sidharth,

Greetings!

We would like to inform you that we checked the details but the website is not live. Find the screenshot for your reference. Kindly share website link.

We look forward to your reply.

Regards,
Shobha
Support team

— original message —
From: s b [[protected]@gmail.com]
Sent: 21/9/2018 10:58 pm
To: alliances. [protected]@payu.in
Subject: re: re merchant account[protected] escalation[protected]

Hi shaina

The website is live and policies and product updated.

Thanks,
Sidharth

On wed, sep 19, 2018 at 3:43 pm citrus alliance team
Alliances. [protected]@payu.in wrote:

dear sidharth,

greetings!

this is to inform you that your documentation process has been
successfully completed. Further, for website approval, kindly make your
website live with all the policies, product and contact details.

kindly confirm the same once done.

we would appreciate a prompt reply.


thanks & regards,

shaina


— original message —
*from:* s b [[protected]@gmail.com]
*sent:* 15/9/2018 6:16 pm
*to:* alliances. [protected]@payu.in
*subject:* re: re merchant account[protected] escalation[protected]

thank you for the update

on sat, 15 sep 2018 at 5:53 pm, citrus alliance team
alliances. [protected]@payu.in wrote:

hi sidharth,

greetings!

kindly note that we have forwarded the documents to our internal team for
the verification process. Therefore, we request you to allow us 2 business
days to get the updated status from the concerned team and will get back to
you accordingly.

we appreciate your patience in this matter.

regards,
shobha
support team


— original message —
from: s b [[protected]@gmail.com]
sent: 14/9/2018 4:31 pm
to: alliances. [protected]@payu.in; [protected]@payu.in
subject: re: re merchant account[protected] escalation[protected]

manisha
i have send you the information via google drive but just incase below are
the links.

regards,
sidharth


https://drive.google.com/file/d/1ErQ2oWK9D6FI0KkDNcGI2JuFJUwt_0rO/view?usp=shari...⇄

https://drive.google.com/file/d/1isSAh4NsTljgFgWAaaBNvcPWERRe_GFk/view?usp=shari...⇄

on fri, sep 14, 2018 at 11:55 am citrus alliance team
alliances. [protected]@payu.in wrote:

hi sidharth,

greetings!

request you to share the agreement in a single file, or share it
through google link if the file is heavy. Also, keep your website live
with
all the products, contact details and policies.

we appreciate your understanding with regard to this matter.

regards,
manisha parmar
support team


— original message —
*from:* s b [[protected]@gmail.com]
*sent:* 8/9/2018 5:03 pm
*to:* [protected]@payu.in
*subject:* re merchant account[protected] escalation

dear citrus managment

i have been trying to reach your team regarding activation of my account
so that i can get payments which have been held up. Unfortunately, there
has been no response. I believe citrus is being integrated into payu and
this might be impacting the quality of services provided.

please kindly look into the matter and please let me know what i need to
do to complete the activation.

many thanks,
sidharth bansal
[protected]

— forwarded message —
from: s b
date: wed, sep 5, 2018 at 11:35 pm
subject: re account[protected]rd reminder
to:,


dear citrus team
despite several follow ups i have not seen any response. If you are
unwilling or unable to help your merchants and be this unresponsive,
then i
would like to terminate this account.

regards,
sidharth

— forwarded message —
from: s b
date: mon, sep 3, 2018 at 5:29 pm
subject: re account[protected]nd reminder
to:


dear citrus team

its now been a week and we are still awaiting your confirmation that no
further documents are needed. We signed up with cirtus pay (Payment
gateway
offered on wix)* end of may* and we got an email from citrus pay
confirming that our account had been opened successfully. At that point
we
were not informed about any missing documents.

our payments have been held up by citrus pay and we are containing our
marketing until existing payments are released. This is impacting our
business adversely.

our company has been a client with cc avenues for past two years. The
service that cc avenue has been providing is great - they have a
dedicated
helpline where clients/merchants can call on issues.
however, because we are migrating our e-commerce platform to wix, we
have
had to sign up for citrus pay (Wix does not offer cc avenue payment
gateway).

we hope that we will get good service with citrus pay. Unfortunately, it
seems that citrus pay does not have a dedicated helpline which makes
resolution of issues more cumbersome.

we look forward to a quick resolution and to migrating our other
businesses to wix / citrus pay.

regards,
sidharth
director bellegamo ecom pvt ltd



— forwarded message —
from: s b
date: tue, aug 28, 2018 at 2:58 pm
subject: re: hurray! Your citruspay (Now payu) account is live -
03233305
to:


hi manisha

thank you for your email. We were not aware that all *35 pages* need to
be stamped and signed. We have now complied with the requirements.
also attached is the stamped and signed coi.

regards,
sidharth
[protected]

on thu, aug 16, 2018 at 3:19 pm citrus alliance team
alliances. [protected]@payu.in wrote:

hi sidharth,

greetings!

kindly share the complete agreement with sign and stamp on all the
pages,
as the uploaded one is not completed. Also, the coi you have uploaded
is
not stamped, share the agreement and coi via email once completed.

moreover, keep your website live with all the policies and contact
details etc. For the website approval.


we will be able to settle funds only after documents and website is
verified and approved by citruspay.





we look forward to your reply.



regards,

manisha parmar
support team

— original message —
*from:* s b [[protected]@gmail.com]
*sent:* 13/8/2018 2:14 pm
*to:* alliances. [protected]@payu.in
*subject:* re: hurray! Your citruspay (Now payu) account is live

dear citrus

please advise when the money in my account be credited to my bank.

thanks,
sidharth

on wed, may 23, 2018 at 8:10 pm the citruspay (Now payu) team
[protected]@citruspay.com wrote:

[inline image url :
http://power.citruspay.com/resources/wallet/merchant_mailer_bg.png]


dear sidharth bansal,



congratulations! Your citruspay (Now payu) live account has been
created. You are just a step away from best in the world payments
experience.



quick next steps:



a) integration

you can start accepting payments from your customers by completing the
integration using your live payment keys.



- click here

http://app1.ftrans01.com/linktrack/lt.pl?id=11604=ex1UUgdXAwcCTAIHAQVUBQgEAU4=QF...⇄
and
login as merchant using the following user id and password:
- user id: your registered email id
- password: citruspay password created during sign up


- retrieve your live keys by following the steps on this link.

http://app1.ftrans01.com/linktrack/lt.pl?id=11604=ex1UUgdXAwcCTAIHAQVUBQgEAU4=QF...⇄


- please use those live keys to connect your account at wix, in the
payment tab of your application.



b) kyc & risk verification

while you can start accepting payments immediately, please remember to
upload kyc documents and complete website compliance within 14 days of
registering. Note that all transaction funds will be settled to your
bank account only after all documents & website (Including
agreement-refer
attachment) is verified & approved fully.



to know what kyc documents to upload, please refer this link

http://app1.ftrans01.com/linktrack/lt.pl?id=11604=ex1UUgdXAwcCTAIHAQVUBQgEAU4=QF...⇄

.



website compliance includes the following that need to be completed:


- home page
- about us page
- product and service page
- terms and condition
- privacy policy
- refund policy
- cancel and return policy
- ship and delivery policy
- shopping flow
- login and register tab
- contact us page


for any queries related to your citruspay account write to us on
alliances. [protected]@payu.in



yours sincerely,

payu team



*disclaimer:*
















Ref:_00d15fgfg._5001cwpqer:ref

Dear sir
Please help us to release our matured money from citrus check inns by selling whatever assets they have. Do not wait till run away like mallya or chokshi or nirav/lalit modi. Sc with sebi and govt with the blessings of god can refund our money immediately or do we need to wait till we die??? In dreams we cry my citrus money and we get up and loose the sleep. Till how many days? Please help us and clear our dues immediately. Some old guys are going to die soon due to tension and worry. It is better to see our money before we die.

Dear sir, i have invested rs.50, 000/- in 2012 for six years which was matured in july 2018. Till now no news of refunding the money. Sc must advise sebi to sell all assets of citrus guys and their agents and refund our money immediately. Govt must take quick action and stop our head ache and hyper tension. We feel like to smash our agents face which is very bad and we do not get the money. Only govt can help us to cool down by refunding our money. Sebi with sc and govt should interfere immediately before some body may use kitchen knife to teach the agents a good lesson.

On 28th sept 2018 around 2:00 pm, i have made a ticket booking transaction of inr 25, 080/- on jet airways website (Pay online service) using my axis bank net banking. The transaction reference no. Is inb/[protected]/citrus payment solutions. The amount of inr 25, 080/- has been debited from my axis bank account and the booking showed failed.
Please do the needful to refund amount inr 25, 080/- on a priority basis to my debited account.
Rgds
Parvinder singh

Sir,
I received the following email

We have received a refund for your paymentid:[protected] done on planet11 ecommerce solutions india pvt ltd.
For your reference, here is the summary of your order:
Payment amount 457.0
Refund amount 50.0
For more information regarding refunds click here. Or in case of any issues, feel free to
Contact us here.

I downloaded your app with my email id but unable to see any balance in my wallet. Kindly clarify what i should do to get the refund back into my bank account from where i made the payment

K venkatachalam

I had completed my payment of rs.5000 for opening a savings account in kotak mahindra bank through debit card payment powered by citrus payment at online on 19.9.2018. The transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction id is f[protected]cf[protected]. Please give me the solution. Im in need of money

-i have opened a account into kotak mahindra bank,
-i have transfer amount rs.1000 through citrus payment on 19/sep/2018
From my syndicate bank account to kotak mahindra bank account,
-payment mode was online .
-but amount is not credited to the kotak mahindra bank yet.

Following is the debit transaction from my syndicate bank account, please find for the reference:

Not recive the refund amount

— forwarded message —
From: ghagar - sarai jf1379
To: [protected]@citruspay.com
Cc: [protected]@cirtuspay.com
Bcc:
Date: wed, 19 sep 2018 06:58:45 +0530
Subject: not recived the refund amount

On mon, sep 17, 2018 at 11:23 am, pg support wrote:
Dear customer,

Greetings from citrus!

We apologize for the inconvenience caused.

We would request you to provide us the bank statement in pdf format wherein the debit is reflecting so that we may assist you in a better way.

We appreciate your understanding with regards to this matter.

Regards,
Rishu
Support team

— original message —
From: ghagar - sarai jf1379 [ghagar_sarai. [protected]@fr. Dtdc.com]
Sent: 16/9/2018 8:28 pm
To: [protected]@citruspay.com
Subject: refund my amount

14/09/[protected] pos prch/[protected][protected] [protected]
7000rs
Dear sir
I m online pay the dtdc company. But amount is deducted my bank account but
Not received the company. Plz refund my amount.
Ref:_00d15fgfg._5001cypxdz:ref

I made a payment of rs.2, 000/- for opening a savings account in kotak mahindra bank through pnb net banking payment service provider by citrus payment gateways at online on 12.9.2018. The transaction no. (Citrus pa/[protected]/[protected]/new account) status is also successfull and rs. 2, 000/- debited from pnb account. But still now (14sep. 2018) i have not recieved that amount in my new kotak mahindra bank account. Kindly, please resolve my issue

I had completed my payment of rs.1000 for opening a savings account in kotak mahindra bank through debit card payment powered by citrus payment at online on 7.9.2018 the transaction status is also success. But still now i have not recieved that amount in my account. Please help me. My transaction id is iplease give me the solution. Im in need of money

My name is shishupal pandey
I need urgent money so
I deposited rs 10000 in kotak bank account via rupay debit card no [protected] (obc atm card) but money is not add in kotak bank account and money is deducted in my obc debit card.
I find a message on my number is given below
ECOM txn of Rs. 10000 was made on your account ending with XXX4133 on 12/09/18 16:49 at CITRUS PAY ETAILING.

Hi team,

I made a mcafee renewal payment using my icici bank debit card ending 0817 on 27th august. The amount was debited from my account but the transaction failed. The reference i have for this is vin/citruspay m/[protected]/0.

Please check and initiate the refund for the same.

Thanks,
Lavanya.
Ph: [protected]
[protected]@yahoo.com

Citrus payment solutions transaction of rs. 6482.0 from a/c ending 0453 on 21-jul-18 at 07:52 is igadzwjpb7-sbiinb

Citrus payment solutions transaction of rs. 6482.0 from a/c ending 0453 on 21-jul-18 at 07:59 is igadzwjpb8.-sbiinb

Both transaction done to airindia express but i did not reach there account and amt has been debited in my account

Hp Gas
Consumer No: 600040
Booking No: 501781
Order Date :[protected]:57:44
Order Ref No: [protected]
Cash Memo No: 133611
Cash Memo Date:[protected]

HP gas Booking No 501781 Consumer No: 600040 Delivered on 11-Septemeber-2018 by VIRUPAKSHA HP GAS.
As per the message received by HP Gas to make payment online
http://ezpay.hpcl.co.in//ezypay//h//[protected]

to pay the refill. I made the payment on Date: 9/9/2018 11:49:41 AM and Paymantra: Transaction No:[protected] the transaction was successful

I paid the amount Rs.820.50 via the above link and got the successful transaction message. But when the Gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case I will never dare to do online payments.

I have paid rs 5999/- on “My Airtel” app to upgrade the digital tv package through Citrus payment solutions. Money is debited from the account but airtel doesn’t show that money has been paid.
It may have gone to wrong account. Is it possible to trace the transaction and revert the transaction? Please find attached the transaction details.Thanks

On 31st august 10.39 am i have made a ticket booking transaction on air india express website using my sbi net banking
But the amount of 21, 049 rs has-been debited from my sb account and the booking showed failed
And i go to citrus reference as[protected]
Please do needful as soon as possible to refund the debited amount.
+91 [protected]

I transfer money obc rupay debit card [protected] in kotak bank account on 30 august 12 : 30 pm via citrus payment gateway
Money is not add in kotak bank account but deduct in obc bank account
I find message from oriental bank account ecom txn of rs 10000 was made on your account ending with xxx4133 on 30/08/2018 12:19 at citrus pay
My name is shishupal pandey
My obc account number is[protected]

My name srinivasa desikan

My email id [protected]@gmail.com
My mobile number [protected]
My airtel digital tv a/c [protected]
Amount: rs.765
Date of transaction: 27thaugust 2018
Model of payment: by netbanking form axis bank through citrus payment solutions.
The amount is debited from my bank account.
Not reached to my airtel digital account.
Please resolve.
S. Desikan

On 18th i have recharged rs. 98/- to my airtel no. [protected] through my icici bank account from another airtel no.[protected]. This amount has not been effected till now. Icici bank has deducted the amount and they said i have to contact you only for this. Airtel confirmation that they have not got this amount.

For urgency this was done and now that the purpose has not been serviced. Hence can you kindly arrange to refund the amount to my icici account no.[protected].

My email id is srinivasan. [protected]@ashokleyland.com

Hi all,
Amount of 816 is deducted from my bank account for hp gas booking and no confirmation for the payment received. For your reference -778190 is otp for transaction initiated by you with bom debit card no 4712xxxx1575 on hpcl[protected]mhrin for rs. 816.13. This otp is valid for 10 minutes. Do not share it with anyone. Rs. 816.13 was spent on your atm card no. Ending xxxx1575 citrusp*pushpam on 02-sep-2018. A/c no xxxx0210 bal is rs. 939.88 cr and avl bal is rs. 939.88.
Please do the needful.
Thanking you
Pankaj chawla