Citrus Payment Solutions Complaints & Reviews

I placed an order from Zara online in 10th July around 5pm, the UPI payment of 2990 rs was successful however the Zara transaction got failed n then cancelled. I have been reaching out to ZAra customer care page but no response from their side.
ORDER NO. [protected] was cancelled and UPI tranascation#[protected] was successful.
Please look into the matter and refund money.

+1 photos

Aug 17, 2021

Complaint marked as Resolved

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 12/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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The amount got deducted while making the upi payment through google pay on zara but the order was not processed. Please help me with initiating the refund as soon as possible.
Google transaction Id- CICAgODsu5j9IA

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Yesterday, i purchased a few products from Zara and decided to pay from google pay, the amount got taken however my zara order was 'pending' it said and now has been cancelled. I would like to receive a refund. The amount was: ₹7560
Order no: [protected]
UPI transaction id:[protected]

+2 photos

Aug 18, 2021

Complaint marked as Resolved

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 7560.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: India

I placed an order on 13.07.2021 on Zara App and paid through UPI
GOOGLEPAY
Seems like money is deducted but order is not completed and it still shows “PAYMENT PENDING” for the order
I have all the transaction proofs

+3 photos

Aug 17, 2021

Complaint marked as Resolved

Jul 14, 2021

Updated by Anuj Jain AJ Please get this done on priority?

Jul 14, 2021

Updated by Anuj Jain AJ Any update on the refund?

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 14/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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N' [protected] order number for zara of 3270 was deducted via UPI and credited to citrus payment solutions. The order was cancelled by zara but the citrus took the money and there no response from zara and neither citrus regarding the money deducted. can you refund the hard earned money of people.

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T

tenzing waesel

Jul 14, 2021

Same thing has happened to me too, did you get it resolved?

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EktaRohra's [Complaint's author] reply, Jul 14, 2021

Not yet !! And zara customer care is least bothered about this..

Citrus Payment Solutions Customer Care's response, Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Address: Zara

Website: Citrus solutions payment

We have done the payment on zara but they didn’t receive the payment and we got the msg from paytm that our payment is paid

+1 photos

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Jul 16, 2021

Updated by Mohammad ismail 0010 I have sennded my no.[protected] email id [protected]@gmail.com

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M

Mohammad ismail 0010

Jul 16, 2021

Contact no. [protected] email id [protected]@gmail.com

Citrus payment solution issue - Comment #3861425 - Image #0

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Money deducted for ZARA order from Bank but ZARA did not get payment and order was pending on 9 July 6 PM

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I did online shopping on 12th July'21. Proceeded to pay via Google pay. I did the payment but my Zara order was not placed.
Money has been deducted from my account.
Please see attached photos
1. Zara order details
2. Payment receipt on Gpay

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: C1/601 vedant complex vartak nagar thane west

Website: Zara

Hello this is krutika pujari.I purchased a jeans from zara
I have already paid the amount which is ₹2280 but still i am getting pending payment. Please if this is the case I need a refund.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 14/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I made an order on Zara dated : 12/07/2021
I paid the amount through my Google pay UPI. The money was successfully sent to Citrus Solutions pvt ltd, and the amount was deducted from my bank too. But Zara cancelled my order.
Kindly help me with this.
Zara order ID : Nº [protected]

Amount Paid : 2780

UPI Transaction ID :[protected]

To: Citrus Solutions Pvt Ltd
[protected]@axisbank

From : Siddharth Gupta (HDFC Bank)
[protected]@okhdfcbank

Google transaction ID : CICAgODs972-lw

+1 photos

Jul 14, 2021

Complaint marked as Resolved

Within 3 days the money was returned directly into my Bakk Account.

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I was placing an order on Zara India online on 12 th July had opted for payment via UPI. I did the payment through paytm for for which Zara had used Citrus payment. The money got debited from my account but Zara did not received the amount. As the result Zara cancelled my order as payment was pending.

I have not received the refund.
Kindly check my concern and issue my refund at the earliest.

Reference no of the transduction is[protected]

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I placed an order on Zara and I paid via UPI for which they used Citrus Solutions. The amount is debited but the order was not processed. Please initiate a refund as soon as possible.
I'm attaching a screenshot of the transaction. Please let me know.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Hey,
I tried placing an order in Zara but the amount got deducted and the transaction failed. Can you please look into this matter

+1 photos

Sep 13, 2021

Complaint marked as Resolved

Verified Support

Jul 14, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Jul 14, 2021

Updated by Sonal Rathi�� Name: Sonal Rathi
Email: sonal.rathi.[protected]@isuindia.in
The screenshot is added below

Jul 15, 2021

Updated by Sonal Rathi�� Any Update???

Verified Support

Jul 16, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3980.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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S

Sonal Rathi��

Jul 14, 2021

Name: Sonal Rathi
Email: sonal.rathi.[protected]@isuindia.in
The screenshot is added below

Amount Deducted - Comment #3860174 - Image #0

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S

Sonal Rathi��

Jul 15, 2021

Any update??

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Citrus Payment Solutions Customer Care's response, Jul 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL5464105922165738438
processed on 11-07-2021 for Rs. 3980.00 was a failed transaction. The amount has been refunded to your source account on 12-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I was placing an order on zara india online on 10th and 11th of july and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund. I have lost over 7000 rupees.

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Jul 12, 2021

Updated by Fayiza sathar ORDER NO. [protected] on 10th july 2021
ORDER NO. [protected] on 11th july 2021
These are the order numbers and date of my purchase from zara

Verified Support

Jul 13, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] & OL[protected] processed on[protected] &[protected] for Rs. 3670.00 & 3670.00 INR
was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I made a payment of Zara order which was processed by PhonePe upi but somehow Zara app failed to process the payment. The amount is deducted from my bank account and is stuck with citrus solutions. I need my refund as soon as possible. Kindly look into the matter.

+1 photos

Sep 7, 2021

Complaint marked as Resolved

Verified Support

Jul 13, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 13, 2021

Updated by Sjain26 Hello team!

Thankyou for your response. I am attaching an image to support the payment transaction made with PhonePe account on 11th July 2021 of Rs.3480 .

All the details required are provided in the attached file.

Jul 13, 2021

Updated by Sjain26 Also, I’d like to know if the information provided here is open to all? I am asking bcz I have received a spam call asking me to pay money and get the redemption voucher activated by Citrus solutions. Kindly look into the privacy of people who have put in their faith with you and have provided their essential information .

Thankyou

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3480.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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S

Sjain26

Jul 12, 2021

Just received a call from [protected] stating I have got a redeem voucher where in I have to put the amount 19876 and then in add note I had to put their voucher which is ‘RFCAZ Refund’ and then my upi pin.

What is wrong with the company which is sharing the data with such thieves? I’d suggest no one should trust them

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Hello, I made a payment of 2280 to ZARA through UPI. The money was deducted from my account, and it showed transaction successful. But ZARA did not recieve the money and hence my order was canceled. When I contacted zara they asked me to contact citrus solutions for the refund as the money did not reach them. Please help me out.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 13, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holidays) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I made a purchase from zara for which i paid through upi. The amount got deducted but the order status was still showing payment pending on zara app.
I request you to kindly refund my amount back.
Screenshot of the UPI payment has been attached.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 13, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 4960.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi I made a upi payment through Paytm to zara on 11th July 2021 around 4:11pm in the evening. The order was cancelled but money was deducted from my account . If you could please refund my amount that would be really helpful

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Verified Support

Jul 13, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Website: Zara India official

I made a upi payment to this gate away for a zara purchase the money was deducted from my account and successfully payment was made but zara still didn’t receive my payment but the payment was completed

+2 photos

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My order number [protected]. I paid through upi google pay of rs.1780 and my money got deducted and still its showing payment is pending. Please initiate my refund asap. Its a request.

+1 photos

Aug 19, 2021

Complaint marked as Resolved

Verified Support

Jul 13, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 1780.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Jul 14, 2021

Updated by Shubhangi chauhan I’ve received my refund.

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi Shubhangi,

We are glad to know that. Thank you for the confirmation.

Regards,
Citrus Support Team

Saty Safe

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 27

I placed an order from Zara online on 10th July

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Payment issue with zara online upi

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Order got cancelled however the payment went through.

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Money Deducted but Zara App shows Payment Pending

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Zara Store and Citrus payment

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Citrus payment solution issue

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Money deducted for ZARA order from Bank but ZARA did not get payment

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Payment successful but Zara order not placed

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Pending payment for the Zara jeans

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Payment done but order cancelled on ZARA

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Zara India online shopping

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Amount Debited Order not Processed

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Amount Deducted

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Money deducted twice for the purchase from zara but order cancelled

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Amount deducted, Zara order not placed

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Money deducted from the account but zara did not receive it

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Online payment money debited from account but order is not placed

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Upi payment made to zara

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Payment deduction from bank but cancelled order

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Want my refund

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