Citrus Payment Solutions Complaints & Reviews

Hi, I made a purchase from the Zara app on July 18th, the amount was deducted twice. I paid using Google Pay. Attaching screenshots of the same. Please refund this amount.

I ordered online from zara on 21/07/21, and paid via upi option (upi id- [protected]@upi) . Zara uses citrus payment as their payment gateway so I proceeded and completed the payment, but the app does not reflect the same. Money has been debited from my account. Transaction id[protected].

Kindly let me know about the status of refund

Hi
I paid through upi on zara via citrus pay platform
My amount was deducted from my google pay account but my zara order got and they mentioned payment not received as the reason
Kindly refund my money
Amount paid 4450
Upi transaction[protected]
Transaction date July 16

I placed an online order on Zara india on 21 July 2020 on 11:02 am. The payment was made online via Google pay of rupees 990 for which zara had used citrus payment gateway. The payment was debited from my account but zara never received it. The order was cancelled by zara as payment kept pending. The order ID was [protected] and my upi id used was [protected]@okaxis and the transaction ID[protected] .

I haven't been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.

Date of the incident - First transaction : 20th July 2021
Second Transaction : 21st July, 2021

Two failed transactions (orders) for Zara India (https://www.zara.com/in/) through Citrus Solutions PVT LTD ([protected]@axisbank). I had purchased twice on Zara website and paid through Google Pay app to Citrus solutions and my payment was confirmed and the money was deducted from my HDFC bank account but both my orders were cancelled and it showed failed payment on Zara website. I have been trying to get in touch with somebody from Citrus and Zara but nobody is responding through customer care.

First transaction : 20th July 2021 - Amount: INR 5750
Second Transaction : 21st July, 2021 - Amount: INR 12820


I would like to get my refund immediately for both the orders.

Please find attached images.

Hello,
This is Shreyas Agrawal. I am writing this mail to complain regarding the failed transactions at your payment gateway when I was shopping online from Zara India.

In total there were three transactions from the UPI ID [protected]@paytm today afternoon. The timings and details of the transaction were:

1. 20/07/21- (3:27 PM). Amount- 3980 Paytm Reference Number[protected]Money debited but payment unsuccessful as per your gateway)

2. 20/07/21- (3:28 PM). Amount-3980 Paytm Reference Number[protected]Successful transaction but I cancelled the order so when will I receive a refund for this?)

3. 20/07/2021- (3:38PM). Amount-2280 Paytm Reference Number[protected]Money debited but payment unsuccessful as per your gateway)

Please refund the amounts as soon as possible. I am waiting for your response. To be honest the gateway is very unpredictable and wouldn't use or suggest the portal to anyone further in life.

Get this issue sorted quickly please so that the money is reflected back in my account.

I have ordered something worth Rs.3380 from Zara. I payed it through upi google pay. The money has been deducted but the order didn’t take place . Can you please look into it and initiate my refund as soon as possible please .

I need someone to contact me or give me a contact number so that i get to know the status of my refund before i put this up on social media so that everyone knows how unresponsive your company is.

I’ve yet to receive refund on the amount i paid via Google pay to citrus solutions for zara. It has been more than 20 days now

I placed an order on zara and completed the payment via UPI (google pay) on 16th July. The order hasn’t been placed as it says ‘order cancelled’ as the payment hasn’t been successful but the amount ₹1, 490 has been deducted from my account for the same. Kindly please look into this issue. I’ve already registered a complaint but haven’t received any response. I would really appreciate a quicker response. Thanks.

I had paid my electricity bill through your gateway, amt of Rs 2851/- got debited from my bank ac, but the bill remained unpaid.

DETAILS:
AMT -2851
DATED : 10-JULY'21
REFERENCE NO :[protected]
PAID THROUGH MY YES BANK NET BANKING

Hi, I made payments of Rs. 6550/- twice (Total ₹13100/-) and yet my order was not confirmed while the money was deducted. The details of my transactions are as follows:

1. INR 6550 debited from A/c no. XX7867 on[protected]:56:42 IST at UPI/P2M/[protected]/CITRUS SO/Axis Bank.

2. INR 6550 debited from A/c no. XX7867 on[protected]:59:04 IST at UPI/P2M/[protected]/CITRUS SO/Axis Bank.

I need a refund of the above amounts at the earliest since my orders were never confirmed or processed. Moreover, Zara has not issued any email informing me of the refund. They have simply taken the money without providing any products in return.

I paid for an order using Gpay but it showed that it’s payment pending then i cancelled it and placed a fresh with cash on delivery I want to know when will i receive the refund for the same.

I was placing an order on Zara india online today, 20th July 2021 and had opted for payment via UPI.
I then did the payment through google pay for which Zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but Zara did not received the amount.
So Zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

I have paid for a purchase but cancelled my it because they said its payment pending and they didn’t receive it but they said they didn’t receive any payment please refund my amount

I was placing an order on the ZARA app on[protected] and had opted for payment via UPI (Google Pay) for which Zara used the Citrus payment gateway. I did the transaction via [protected]@oksbi and money got debited from the account but the payment didn't receive on the ZARA app and my order got cancelled. I haven't been initiated a refund.

Please check my concern and give me refund of my money at the earliest.

While making a payment on Zara app, the money got deducted from Google Pay. an amount of 4480.
UPI Transaction ID.[protected]

Google transaction ID - CICAgOCcr_LIQA

I placed an order from zara and money was deducted yet the payment is still showing pending.
I would like a refund

I placed an order on zara and initiated payment through paytm and the amount has been deducted but zara didn’t receive it, kindly refund the amount of 2790

I order from Zara india, on 18th July, made the payment through gpay, my account was debited with money but order wasn't confirm ed showed payment processing, but after few hours it showed order cancelled, my money hasn't been credited back also the order was not confirmed.please look into it.
order number [protected]