Citrus Payment Solutions Complaints & Reviews

Hey I ordered from zara on 16/07/2021 for 3980/
My money got debited from my account . But zara cancelled my order as they were holding payment pending for long . I paid through upi transaction citrus payment and Now I'm facing this problem. Please refund my money as soon as possible please take my case in priority hope to get reply fast

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I made a payment of 3180 to ZARA via Google Pay UPI and the amount has been deducted from my account but the order got cancelled due to a technical glitch from your side and it has been more than 14 days and I’ve yet to receive the refund

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I paid via Google UPI to Citrus Solutions Pvt Ltd for ZARA and the order has been cancelled but the amount of 3180 has been debited from my account

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I’ve not received my ZARA refund done via google pay and it has been more than 14 days and have not yet received the amount and the order got cancelled so when Will I get my money back

+1 photos

Aug 23, 2021

Complaint marked as Resolved

Verified Support

Jul 18, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 1/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Please contact your issuing bank with the given ARN for further assistance.

Regards,
Team Citrus

Jul 19, 2021

Updated by Sakshi Thorat The bank has asked me to contact you since they are claiming to have not received the refunded amount. Kindly provide me with your WORKING contact number since I need to talk to someone incharge

Jul 19, 2021

Updated by Sakshi Thorat I cannot even see the RRN

Jul 19, 2021

Updated by Sakshi Thorat ive waited for almost half a month and still havent gotten my money back

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience. Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time.

Regards,
Citrus Support Team

Jul 20, 2021

Updated by Sakshi Thorat Still haven't received any reply from citrus pay regarding this issue.

Jul 21, 2021

Updated by Sakshi Thorat so ive to wait 10 more days whereas ive already waited for almost 20 days?

Verified Support

Jul 22, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 3180 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Citrus Support Team

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S

Sakshi Thorat

Jul 19, 2021

The bank has asked me to contact you since they are claiming to have not received the refunded amount. Kindly provide me with your WORKING contact number since I need to talk to someone incharge

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I ordered on 16july at 9:30 in zara through upi payment by phonepe and the amonut got deducted but the order was showing pending and now it got cancelled but amount is still deducted please help asap. Zara is least bothered about customers service. I request you to please do the needful. I am providing the transaction details

+1 photos

Sep 3, 2021

Complaint marked as Resolved

Verified Support

Jul 18, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 17/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I paid 1280 rupees to Zara through upi [protected]@paytm, the amount got deducted from my account but the Zara website showed payment failed and cancelled the order. I want my money back. References number:[protected]

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Verified Support

Jul 18, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Jul 20, 2021

Updated by Ranjanv I have contacted the merchant, according to them they didn’t receive the payment, and I was told citrus payment will initiate my refund.

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please share the merchant written confirmation regarding the same so that we can look into it.

Regards,
Citrus Support Team

Jul 30, 2021

Updated by Ranjanv Here’s the written confirmation

Aug 02, 2021

Updated by Ranjanv It’s been 19 days and I still haven’t received any kind of confirmation about my refund.

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I was purchasing a clothes online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money Rs. 3, 970 got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.

+2 photos

Sep 13, 2021

Complaint marked as Resolved

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Txn Id - UPI[protected]
at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Citrus Support Team

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Paid to zara, amount debited but order not processed
UPI transaction id :[protected]

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V

Varun Relhan

Jul 16, 2021

transaction id[protected]

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V

Varun Relhan

Jul 16, 2021

please check

Amount debited for zara - Comment #3861462 - Image #0

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 17, 2021

Hi,

Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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A few days ago, I tried to order from Zara India. I had reached the payment stage and chose to pay through gpay. I was redirected to citrus payments and i paid for my order. It was successful and also received the debited amount message from the bank. However, when I went back to the payment page, it was reloaded. Therefore, my order wasn’t placed but was already paid though Gpay. I’d urge Citrus Payments to refund the amount as soon as possible.
I had also written to the customer service the same day but no one reverted even after 48 hours.

Sep 2, 2021

Complaint marked as Resolved

Verified Support

Jul 16, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 16, 2021

Updated by Aditri Kamath I used Gpay and the transaction ID was[protected]. Please check the same and refund the amount as soon as possible.

Verified Support

Jul 17, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please share the required details so that we can assist you with the staus at the earliest.

Regards,
Citrus Support Team

Jul 17, 2021

Updated by Aditri Kamath I've attached the image of the Gpay transaction made on 13th July. Please initiate the refund as soon as possible. Thank you.

Jul 20, 2021

Updated by Aditri Kamath Hi,
Can you please let me know if you have the required details and have initiated the refund? Please do so at the earliest. Thank you.

Aug 03, 2021

Updated by Aditri Kamath To citrus payments,
I haven’t received my refund yet. It’s been more than 2 weeks. There is no reply from you here or by email. Please understand that I have provided all details required for you to refund my money and please do so at the earliest.
Thank you.

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Website: Paytm

Payment from Paytm UPI has been made twice for same order of INR 4880… one transaction needs to be reversed

Aug 30, 2021

Complaint marked as Resolved

Jul 16, 2021

Updated by Palka123 How long does it take to resolve or get response? What is the SLA

Verified Support

Jul 16, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have ordered from ZARA online and i have paid through UPI and the amount is debited from my account but order got cancelled and now I the amount I have not received back . and i am unable to reach anyone ..

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

R

Ravijha1234

Jul 17, 2021

What is the current status. I have the same issue

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Hi.
I had paid via UPI for a purchase on Zara app,
The payment failed but money got debited.
Please refund my money asap. Attaching image for the same.

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My order has been canceled by Zara but the payment has been done and debited from my account Not able to reach anyone

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 16, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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I did a net banking transaction for payment to Delhi Development Authority. The transaction got successfully executed from my bank account but failed from the receiver's end.

Details are as follows:

1. Transaction Amount: 107040 (Rs 107030 to DDA and Rs 10 as charges)
2. Date: 7th July 2021, Time: Around 7 PM
3. Sender Bank Name: Axis Bank
4. Account Holder Name: Akshay Jain
5. Payment reference number (PRN) given by Axis Bank: [protected]

I request you to kindly look into the matter and do the needful at the earliest.

+2 photos

Sep 8, 2021

Complaint marked as Resolved

Verified Support

Jul 16, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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I don’t know huge brands like Zara they have tied up with cheap payment gateway like citrus. Tried paying for Zara through UPI, the amount got debited but didn’t reflect in Zara. Citrus I suggest you to eliminate the UPI payment method and please give my refund.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I was making payment for my order to Zara India, money got deducted from my account then after some time, Zara cancelled my order but no money is refunded yet. Kindly give my money back .

+1 photos

Aug 16, 2021

Complaint marked as Resolved

Verified Support

Jul 16, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 5580.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I ordered from zara and i payed through upi paytm payment was debited from my account 3 times but I didn't get any refund

+3 photos

Jul 18, 2021

Complaint marked as Resolved

Recived payment within 4 days

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected], OL[protected] & OL[protected] processed on[protected] for Rs. 2490.00 each were a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Jul 16, 2021

Updated by Rama Makkar This payment is not refunded yet

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Good afternoon, yesterday i.e 13th july 2021, i placed an order in zara. I bought a jeans. Payment was already done with the UPI. As i checked in my purchases, it showed that my payment was pending following my order got cancelled. I have paid the money and even my money got deducted
I need a refund.

+1 photos

Aug 19, 2021

Complaint marked as Resolved

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi. I had made a complaint regarding an order on Zara on June 30. I was told that my money would be refunded in 5-7 days, but I haven’t received the payment till date. I have made several inquiries regarding the status but you haven’t responded till date. I’m attaching the transaction details again for reference.
It’s been more than 7 days now(excluding holidays!)
Kindly initiate it asap.
Really disappointed with the service.

+2 photos

Aug 17, 2021

Complaint marked as Resolved

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 4980.00 was a failed transaction. The amount has been refunded to your source account on[protected] and should reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Citrus Support Team

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PLEASE READ !!!
Fake calls are very prone in the name of citrus payment solutions, 2 days ago I got a call and they tried to fraud me with the SBI yono app.
Please please please read the email carefully
[protected]@gmail.com is a FAKE email don’t reply them providing your number!!!

Aug 17, 2021

Complaint marked as Resolved

Verified Support

Jul 15, 2021

Citrus Payment Solutions Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 26

My money got debited from my account but ordered showing cancelled

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Zara Stuck payment yet to receive refund

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Zara payment stuck done Google Pay UPI payment

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Stuck Payment via UPI

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I paid in zara amount got deducted but showing pending pls help

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Money deducted from account but payment failed

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Money deducted while shopping on Zara app but order is still pending payment

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Amount debited for zara

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Paid for Zara order but order hasn't been placed

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Double payment made

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UPI payment failure

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Money debited but payment pending

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Money debited from account. But order cancelled

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Transaction Dispute/Failed status

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Citrus payment issue.

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Money debited from my account but order cancelled.

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Paytm upi payment failed

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Zara order cancelled

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Refund not received after 10 days

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Fraud calls

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