Citrus Payment Solutions Complaints & Reviews

Address: Mu

I have made payment of 3270 for zara. The money has been deducted from my bank account but my order status in zara app is showing payment as pending but my money has been debited. Please refund my money at the earliest .I made the transaction on[protected]

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I paid through upi money was debited from account but zara canceled it upi reference no:[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: C-233, Defence colony, New Delhi

We have paid Rs. 9617/- on 05/07/2021 time 15.01.32 IST at INB/[protected], through Axis Bank account no. [protected] for our Airtel Broadband No.[protected]. Airtel is saying that he has not yet received the payment. Kindly resolve the issue.

CA Sanjeev Agarwal

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi I’ve placed an order in Zara’s App on 18th July 2021 via UPI & the payment has been deducted from my account & Zara cancelled my order.
I would like to call for a Refund ASAP
Thank you,
Riddhi Sharma

+1 photos

Jul 19, 2021

Complaint marked as Resolved

I have received an email from [email protected] My complaint has been forwarded to Citrus Payment Solutions Private Limited & they are making sure that I will get a response from representative of the company within several days. I hope my issue gets resolved ASAP!

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] or Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hello, I made an order on 19 July for Rs 9730. The money has been debited from my account. The status of the transaction said pending for a few hours and now my order has been canceled. How long will it take for the refund to reflect in my account?

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I placed an order from Zara 2 days ago where I made the payment via UPI. The money got debited from my account however the order still shows payment pending!
Now am out of money and order.
PLEASE HELP!

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Website: Zara India

I was placing an order on zara india online on 18th july and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

Amount Paid : 1190

UPI Transaction ID : [protected]@oksbi

To: Citrus Solutions Pvt Ltd
[protected]@axisbank

From : Rupal Srivastava (Kotak Bank)
[protected]@okhdfcbank

Google transaction ID : CICAgODchODgbA

+1 photos

Aug 27, 2021

Complaint marked as Resolved

Jul 19, 2021

Updated by Rupals30 Can you update me about steps you are taking on it?

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 1190 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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On[protected] amount Rs. 20, 035.40 towards failed payment not refunded to my google pay a/c linked with phone no. [protected] so far. Screenshots attached.

+3 photos

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jul 26, 2021

Updated by VS Rawst 1-Citrus ID as shown in bank statement- CITRUS PA/[protected]/[protected]/Deposit/Inves. 20259.60 2-Screenshot of bank statement including the debit transaction attached. 3-Transaction date[protected], amount 20, 259.60. 4-Email id- [protected]@gmail.com, Phone no-[protected]. 5-Google pay/Cashfree app was used but transaction expired instantly. Screenshots related to correspondence with google pay and cash free attached.

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I was placing an order on zara india online on 16th July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
Money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side.
I haven’t been initiated a refund.
I have contacted my bank branch, they say contact UPI provider or Citrus.
Kindly check my concern and give me refund at the earliest.

Devendra

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Address: G-1,2/4,Garden View CHS,SEC-7, SANPADA,NAVI MUMBAI,MAHARASHTRA

I Parag Tippannawar signed in as a guest and had ordered 2 products for INR 3, 480 & my order number is [protected]. I had my money deducted and payment confirmed on UPI ([protected]@okhdfcbank) but the zara app shows payment pending. I then resorted to change payment method as COD and complete the process. I would kindly request to get my refund as soon as possible.

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I tried to order from Zara India. I had reached the payment stage and chose to pay through gpay. I was redirected to citrus payments and i paid for my order. It was successful and also received the debited amount message from the bank. However, when I went back to the payment page, it was reloaded. Therefore, my order wasn’t placed but was already paid though Gpay. I’d urge Citrus Payments to refund the amount as soon as possible

Aug 11, 2021

Complaint marked as Resolved

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_

_avneet_kaur_

Jul 18, 2021

Here are the required documents. I have attached the gpay transaction made on 18th July and bank statement also!

Zara: Amount debited, order not placed - Comment #3862491 - Image #0

Zara: Amount debited, order not placed - Comment #3862491 - Image #1

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_

_avneet_kaur_

Jul 19, 2021

Can you help me the earliest

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Citrus Payment Solutions Customer Care's response, Jul 19, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

_

_avneet_kaur_

Jul 20, 2021

It was cancelled later by Zara after the payment got deducted

Zara: Amount debited, order not placed - Comment #3863420 - Image #0

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_avneet_kaur_'s [Complaint's author] reply, Jul 20, 2021

Avneet Kaur
[email protected]
Order no. Nº 52590826046 (Zara)

_

_avneet_kaur_

Jul 21, 2021

Can you tell by when will the money be refunded???????

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P

[email protected]

Jul 22, 2021

Heyy, till when will the company refund back !?

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Citrus Payment Solutions Customer Care's response, Jul 23, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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Zara payment deducted twice while paying in citrus via UPI

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P

Palvika18

Jul 18, 2021

Kindly refund my additional payment

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P

Palvika18

Jul 24, 2021

Hi Please refund the amount of 3270. There has been no update as of now.

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Money has been debited but order is still showing pending. Kindly refund

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Aug 29, 2021

Complaint marked as Resolved

Verified Support

Jul 22, 2021

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant. We are a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

Regards,
Citrus Support Team

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I was placing an order through Zara on 18th July. Payment was made via icici UPI platform UPI ref no.[protected]. My payment is debited but not received at Zara. Request a refund for this payment.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

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MahimaJain12121's [Complaint's author] reply, Jul 20, 2021

Contact Number: 9643621498
Email id: [email protected]
Transaction date: 18th July
UPI Ref No. 119902586572
Amount INR 3370

MahimaJain12121's [Complaint's author] reply, Jul 21, 2021

Hello, Please update on payment status.

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I was placing an order on zara india online on 18 July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not receive the amount.
So zara cancelled the order from their side as it was pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 18, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Reply

Mohana d's [Complaint's author] reply, Jul 20, 2021

[email protected]

9121620284

Mohana d's [Complaint's author] reply, Jul 24, 2021

??

M

Mohana d

Jul 20, 2021

[protected]@gmail.com

[protected]

Zara order cancelled but amount deducted from my bank - Comment #3863872 - Image #0

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Mohana d's [Complaint's author] reply, Jul 21, 2021

By when will I be getting the refund?

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On 30th June 2021 I was ordering a product from zara while checkout the transaction was successful but the order was not confirmed/cancelled and the payment was not refunded. I had emailed customer care email id and care id they replied on 6th July 2021 that the payment is processed on 30th June 2021 and will be refunded in 7 working days but still the payment does not reflect in my account. Please look into it. The transaction Id is[protected]. I'm attaching the required screenshots.

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Aug 31, 2021

Complaint marked as Resolved

Verified Support

Jul 22, 2021

Citrus Payment Solutions Customer Care's response Hi,

Kindly contact the concerned merchant or the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time.

Regards,
Citrus Support Team

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Address: Zara

I placed an order at zara website selected the payment method as UPI and then citrus payment gateway asked the details i added and the payment went through amount got deducted but the order didn’t went to zara server and the payment is pending and upaid. Please update the status soon or else zara will cancel my order
Email - brhum.[protected]@gmail.com

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Jul 18, 2021

Updated by Brhum Gupta ORDER NO. [protected]
Please initiate a refund for me asap

Jul 19, 2021

Updated by Brhum Gupta Please update the status

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I paid an amount of ₹4570 using citrus pay on Google Pay app on July 15, 2021 while placing an order on Zara.

The amount got deducted from my bank account but the order was not placed. I am attaching the prerequisite documents. Please help me.

Kindly refund my amount.

+1 photos

Jul 17, 2021

Complaint marked as Resolved

The amount got refunded. Thank you Citrus Pay.

Verified Support

Jul 20, 2021

Citrus Payment Solutions Customer Care's response Hi,

Glad to know that. Thanks for the confirmation.

Regards,
Citrus Support Team
Stay Safe

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Hi, I paid for a zara order via UPI yesterday, the money got deducted from my account but the payment was shown as failed and the order soon cancelled itself.

+1 photos

Aug 28, 2021

Complaint marked as Resolved

Jul 20, 2021

Updated by Viraat Ranghera Still waiting for a response

Verified Support

Jul 26, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 2080 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I recently made a purchase on zara.com, i paid through my upi. the amount got deducted from the account and a day later my order was cancelled. i still haven’t received the refund. kindly help me out.
attaching the screenshot below.

+1 photos

Aug 18, 2021

Complaint marked as Resolved

Verified Support

Jul 18, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 16/07/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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