Citrus Payment Solutions Complaints & Reviews

I placed an order on zara india online today, 2 July 2021 and opted for payment method UPI. I paid the money through paytm upi to the citrus solutions pvt ltd (citruspay@axisbank) which zara uses for its UPI payments.
The money got debited from my account but the order wasn’t placed. Instead, it started showing transaction unsuccessful on the zara app but paytm showed that the amount has been the paid to the citrus solutions. br...

I tried to purchase something from the Zara app on 30th June 2021. And I chose to make the payment via google pay which was routed through citrus payment solutions Pvt ltd. In Google pat the transaction was successful (₹3170) however, Zara did not receive the money and the order eventually got cancelled. So the payment is basically stuck with citrus and they’re doing this with a lot of customers and this is what worrisome. This is the...

I was placing an order on Zara India online on 1st July 2021 and had opted for payment via UPI. I then did the payment through PhonePe for which Zara had used citrus payment gateway.

I did the transaction via Kotak Mahindra Bank and money got debited from my account but Zara did not received the amount.

So I have cancelled my order from Zara as it keep pending. I haven’t been initiated a refund.
br...

I had made a purchase with Zara yesterday, i.e. 30/06/2021 via UPI. The amount 4470 got deducted but it was not received by Zara and they cancelled the order. I’m attaching the screenshot of the payment made. Kindly look into this....

I made a payment to zara from upi and money got deducted from my account but my order got cancelled so please refund my money and the reference no. for transaction is[protected]
my number is [protected]...

I had purchased items from Zara online app. The money got deducted from my Paytm account via Ubi mode of payment, but it showed that the payment was not completed. The money got deducted though, and I have not received a refund yet .
Kindly look to it, and do the needful...

I placed and order with zara app and payment was made from my end and got deducted but was not received by zara and my order...

Hi Team,

I placed an order from Zara India App on 30th June 2021. The UPI payment gateway used is Citrus. The money is deducted from my account and received at Citrus but not at Zara.
I want either refund of that amount or transfer the amount to Zara....

I placed and order with zara app and payment was made from my end and got deducted but was not received by zara and my order was cancelled. Request refund. payment was made through google pay. Email id is : [protected]@gmail.com...

Hi team,

Please check as amount has been charged by citrus and money has been debited but zara said no momey received and i had to make cash on delivery order .
But amount is still not refunded please see the attached screenshot .

Regards,
Shilpi goswami...

Hey I made a google pay payment to the zara app via citrus.
The money waz debited but the order was cancelled.
Please initiate a refund as soon as possible....

Hi,
I placed an order on Zara on 30th June 2021, around 9-9:30 pm.
I paid via UPI option. Money got deducted from my bank, but the order was not placed.

Please look into the matter and refund my amount.

Thankyou!...

Hi. I placed an order on Zara on June 30, and made the payment of ₹4980. However, the order got cancelled despite the money being debited from my account.
Kindly refund my money asap.
I’ve attached the transaction details....

I made a payment in Zara app on 30th June and chose UPI as the payment method. The payment gateway was through citrus solutions pvt ltd. My google pay transaction was successful but the citrus payment showed failure to pay. So the amount got debited but Zara didn’t receive the money. Please help me resolve this issue and get my money back. I’ve been trying to reach citrus solutions but there is literally no way to reach them. All the...

Hello,

This is with regards to my transaction done on 30 June 2021 with UPI reference number[protected] on Zara India's website.

As of today, 1 July 2021, my order stands canceled, however, Rs. 10, 950 have been deducted from my account.

Please process a refund for the transaction as soon as possible....

Hi,
I have placed an order on Zara and made a payment via UPI through citrus solutions on Gpay.
The amount was deducted but Zara has cancelled the order and I still haven’t received my refund....

Hi. I placed an order through Zara app for ₹4980 on June 30. My money got deducted but the order was cancelled. Kindly refund my money asap....

Hi, I recently placed an order on Zara, the money got debited from my account however the order wasn’t confirmed with Zara as they payment status was failed. I have now cancelled the order. My transaction ID is T2106302125360480809157. Can you please look into this?...

I did a purchase from zara app on 30th june and I used upi as a payment method which was powered by citrus payment solution as soon as I did the payment from google pay the payment got canceled but the money was debited from my account so I came back to zara app to see if the order was confirmed but the order got canceled I would like citrus to initiate me a refund at the earliest below attached is a screenshot of the payment...

Please refund the amount deducted via UPI to citrus payment gateway for Zara order that was cancelled.

Attached screenshot of payment...