Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍
I placed an order on zara india online today, 2 July 2021 and opted for payment method UPI. I paid the money through paytm upi to the citrus solutions pvt ltd ([protected]@axisbank) which zara uses for its UPI payments.
The money got debited from my account but the order wasn’t placed. Instead, it started showing transaction unsuccessful on the zara app but paytm showed that the amount has been the paid to the citrus solutions.
Neither my order is confirmed, nor I’ve recieved my money back.
Kindly check my concern and revert to me.
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 2990.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
I tried to purchase something from the Zara app on 30th June 2021. And I chose to make the payment via google pay which was routed through citrus payment solutions Pvt ltd. In Google pat the transaction was successful (₹3170) however, Zara did not receive the money and the order eventually got cancelled. So the payment is basically stuck with citrus and they’re doing this with a lot of customers and this is what worrisome. This is the third time I’m writing and complaint and still no solution. Also, I received a call from a person saying he’s a citrus solutions employee and wanted to help me with the refund but clearly he was trying to loot more money from me but so he tried a lot and told he’ll get back to with a better solution but when I called him back the number was unavailable and still out of reach. So please don’t make any payments via CITRUS SOLUTIONS PVT LTD, they’re clearly looting money from people and I really hope I get my hard earned money back from these people. Please help me out.
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Need update on Refund Status from Citrus Solutions Pvt Ltd- Zara Order
I was placing an order on Zara India online on 1st July 2021 and had opted for payment via UPI. I then did the payment through PhonePe for which Zara had used citrus payment gateway.
I did the transaction via Kotak Mahindra Bank and money got debited from my account but Zara did not received the amount.
So I have cancelled my order from Zara as it keep pending. I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
View replies
S
Shefali Thool
Jul 6, 2021
Thanks for looking into it. Waiting for the update on the payment status.
Hi, My 25000rs credit card amount deducted but not refunded, i made transaction thru citrus payment gate way for my icici preduntial policy, when my amount will be refunded
policy no 19953427 and did the transaction on 30th oct 2022
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team Citrus
I had made a purchase with Zara yesterday, i.e. 30/06/2021 via UPI. The amount 4470 got deducted but it was not received by Zara and they cancelled the order. I’m attaching the screenshot of the payment made. Kindly look into this.
Made a payment to zara but payment didnt get through
I made a payment to zara from upi and money got deducted from my account but my order got cancelled so please refund my money and the reference no. for transaction is[protected]
my number is [protected]
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 3980.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
My money got deducted but the order was not confirmed
I had purchased items from Zara online app. The money got deducted from my Paytm account via Ubi mode of payment, but it showed that the payment was not completed. The money got deducted though, and I have not received a refund yet .
Kindly look to it, and do the needful
We are unable to trace any transaction with the provided details. Please share the Email id or phone number used for processing the transaction so that we can assist you better.
I placed and order with zara app and payment was made from my end and got deducted but was not received by zara and my order
Aug 6, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 2, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I placed an order from Zara India App on 30th June 2021. The UPI payment gateway used is Citrus. The money is deducted from my account and received at Citrus but not at Zara.
I want either refund of that amount or transfer the amount to Zara.
+1 photos
Aug 13, 2021
Complaint marked as Resolved
Jul 02, 2021
Updated by Divya05 Please respond to this complaint.
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 12120.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Money got deducted from account but not received on the other end.
I placed and order with zara app and payment was made from my end and got deducted but was not received by zara and my order was cancelled. Request refund. payment was made through google pay. Email id is : [protected]@gmail.com
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 02/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Please check as amount has been charged by citrus and money has been debited but zara said no momey received and i had to make cash on delivery order .
But amount is still not refunded please see the attached screenshot .
As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
Jul 02, 2021
Updated by Shilpi1616 Kindly note when i placed the order no . Nº [protected] . After paying through upi the amount got debited but zara didnt receive and was order was under pending status . I had to make the order cash on delivery so that i wont loose more amount while making the 2 nd transaction.
Please note order no remained same as i didnt cancel the order infact after knowing from zara it will be auto refunded i made a cod order .
I have received the order today paid the total amount as cod and now i am
Looking for refund for the online transaction.
Please look at the complete email and then reply as zara has confirmed the amount is not with them
And thats why it gave me an option of cod on same order .
Jul 04, 2021
Updated by Shilpi1616 Any update ????
View replies
S
Shilpi1616
Jul 2, 2021
Please check as i have checked with zaraa they didn’t receive the amount and i had to place the cod order . Kindly check and refund my amount as i have already paid cod order for this order
Hey I made a google pay payment to the zara app via citrus.
The money waz debited but the order was cancelled.
Please initiate a refund as soon as possible.
We regret the inconvenience caused to you. Your transaction with the Citrus ID: OL[protected] & OL[protected] processed on[protected] or Rs. 2380.00 INR was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.
We appreciate your understanding with regard to this matter.
Hi,
I placed an order on Zara on 30th June 2021, around 9-9:30 pm.
I paid via UPI option. Money got deducted from my bank, but the order was not placed.
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3770.00 INR was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
Jul 04, 2021
Updated by Vishi_18 Is the refund initiated from your end ???
Hi. I placed an order on Zara on June 30, and made the payment of ₹4980. However, the order got cancelled despite the money being debited from my account.
Kindly refund my money asap.
I’ve attached the transaction details.
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Jul 07, 2021
Updated by Phyllis26 Hi. I haven’t received the payment as it. Does it normally take this long?
Jul 08, 2021
Updated by Phyllis26 Hi. Could you kindly update the status of the refund. Thank you.
Jul 09, 2021
Updated by Phyllis26 Hi. I haven’t received the refund. Kindly respond to my query. Thank you.
Jul 12, 2021
Updated by Phyllis26 Hi. I STILL haven’t received the refund. Kindly respond. Thank you.
Jul 14, 2021
Updated by Phyllis26 Hi. It’s been more that “5-7” days, and my money hasn’t been credited yet. Has it been initiated from your end? I expect a response otherwise I’ll have to resort to other legal measures.
I made a payment in Zara app on 30th June and chose UPI as the payment method. The payment gateway was through citrus solutions pvt ltd. My google pay transaction was successful but the citrus payment showed failure to pay. So the amount got debited but Zara didn’t receive the money. Please help me resolve this issue and get my money back. I’ve been trying to reach citrus solutions but there is literally no way to reach them. All the contact details are wrong and I don’t even know if it’s a legit payment gateway. This is fraud .
Aug 6, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 1, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
This is with regards to my transaction done on 30 June 2021 with UPI reference number[protected] on Zara India's website.
As of today, 1 July 2021, my order stands canceled, however, Rs. 10, 950 have been deducted from my account.
Please process a refund for the transaction as soon as possible.
Jul 7, 2021
Complaint marked as Resolved
Refund received
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 1, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I have provided you with a UPI reference number, the date, etc. The fact that you're responding with an automated message to all the messages on this board makes me feel uneasy sharing any of these details on this platform.
Please share an official email ID where I can reach you. I have emailed you on [email protected]
PS. I also do not see an option to attach any documents, which is why I do not know how to attach the bank statement.
The other details are:
1. I do not have a Citrus ID? The Merchant is Zara. UPI Ref. No. 118121968846
2. Transaction date: 30 June 2021; Amount: Rs. 10, 950
Please share an email ID where I can share the other details like phone number, last digits of card, UPI ID. Thanks.
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 2, 2021
Verified Support
Hi,
Please hare the details at [protected]@payu.in so that our team can check and assist you accordingly.
Hi,
I have placed an order on Zara and made a payment via UPI through citrus solutions on Gpay.
The amount was deducted but Zara has cancelled the order and I still haven’t received my refund.
Aug 6, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 1, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Money got debited even though the payment was failed
Hi, I recently placed an order on Zara, the money got debited from my account however the order wasn’t confirmed with Zara as they payment status was failed. I have now cancelled the order. My transaction ID is T2106302125360480809157. Can you please look into this?
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Payment for zara order done but order got canceled
Website: Zara.com
I did a purchase from zara app on 30th june and I used upi as a payment method which was powered by citrus payment solution as soon as I did the payment from google pay the payment got canceled but the money was debited from my account so I came back to zara app to see if the order was confirmed but the order got canceled I would like citrus to initiate me a refund at the earliest below attached is a screenshot of the payment
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
