Hello,
I placed an order on 30 June 2021, for which Rs. 10, 950 were deducted from my bank account. However, the payment was not processed and Zara cancelled the order. I have written to you earlier on this platform and I requested that you share an email ID where I can send you the transaction details, however, the email that you shared was encrypted and thus, I was unable to see it and contact you.
Please process a refund for the transaction as soon as possible.
The details are:
1. The Merchant is Zara. UPI Ref. No.[protected]
2. Transaction date: 30 June 2021; Amount: Rs. 10, 950
Please share an email ID where I can share the other details like phone number, last digits of card, UPI ID. Thanks.
Aug 9, 2021
Complaint marked as Resolved Verified Support
Jul 08, 2021
Citrus Payment Solutions Customer Care's response Hi,
We regret the inconvenience caused. Please share the Email id or phone number used for processing the transaction.
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
I’ve attached the UPI payment done via citrus.
Email: [email protected]
Name Abhijeet Dsouza
Ticket number: 09615561