Citrus Payment Solutions Complaints & Reviews

I’m writing this again so you can read my issue and resvolve it asap. I ordered a zara bag of total amount of Rs. 1780 through upi google pay and the amount has been deducted from my bank account and zara is showing payment pending please initiate my refund please as soon as possible....

I ordered a bag from zara on 11th July 2021, and I chose upi mode and I paid through googlepay for which they chose citrus solutions pvt ltd gateway. I paid the amount of rs.1780 but zara was showing payment awaiting but the money already deducted from my bank account. I cancelled the order please am requesting you with my folding hands to initiate my refund as soon as possible. Its a request or Else I’ve to take some other actions....

I was placing an order on zara india online on 10th July and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled my order from their side as it keep pending
I haven’t been initiated a refund.
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Product payment pending shows zara, despite paying for a product via citrus. Please provide a verified number or email for me to address it and get my money back. Disappointing experience....

Hi, I have placed an order from Zara and made the payment via Google Pay(UPI). My money got deducted twice but my order wasn't placed. I had to order then via Cash on Delivery.
Date of order placed :[protected]
Order amount : 3560*2 = 7120
UPI transaction ID :[protected] &[protected]

Please look into my issue asap and provide me a refund for the same....

Hello, I placed an order on Zara Shopping App & the Payment Mode was Selected as UPI (Amount INR 2270/-). I made the Payment, the money instantly got deducted from my account but on zara the transaction was marked as Failed & hence the payment was showing as Failed on Zara Shopping App.

Requesting the concerned authorities to look into the matter & resolve the issue ASAP.

Also, attaching the screenshot for your...

Hey i have recently order something online and made payment via google pay! The amount has been deducted from my account but zara was showing that pending after that my order got cancelled and I haven’t received my refund yet...

Hello my payment for zara was completed but on the zara app it showed payment failed, the amount has Been debited. And zara help is not responding...

Rs 3180/- got debited from my account for zara order and I still see the status as pending payment and haven't received any confirmation on order nor I got the refund...

I made a purchase on 8 July 2021 of 3270 for zara. The payment was successful and the order was canceled after sometime. There is no msg no update from both shameless people zara and citrus solutions that what happen to the money i paid. And when i called zara he said 15 days to wait for refund.. how can i be assured.?? And what kind of service is this???...

On 07/7/2021 I ordered a jacket from Zara worth rs 3990 I paid money through upi my money got deducted from my account but order has been canceled by Zara n this is the 3rd tym iam complaining about this n iam not getting rply this is not fair...

I have ordered a product from zara and the citrus app was held to take online payment from upi he asked me for my id and send a mesg of the amount and i paid it from my gpay but it doesn’t reflected in the citrus app...

I was placing an order on zara india online on 8th of July and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction punjab&sindbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly...

On 07/07/2021 I ordered a jacket from Zara worth rs 3990 I paid through upi my money got deducted from my account but order has been canceled...

I placed an order of Rs.3280 on zara but while payment that I did from UPI the amount got debited but the order hasn’t got placed ....

I ordered items from Zara app and paid through google pay upi for which Zara had used citrus payment gateway. Amount got debited from my account but Zara did not receive it and canceled my order. My order ID is N [protected]. I request CITRUS SOLUTIONS pvt ltd to please look into the matter and refund my money at the earliest.
Thanks...

I ordered items from Zara app and paid through google pay upi for which Zara had used citrus payment gateway. The amount got debited from my account but zara did not receive it and canceled my order. Please I request CITRUS SOLUTIONS PVT LTD to look into the matter and refund my money at the earliest.
Thanks...

Hello,

I placed an order on 30 June 2021, for which Rs. 10, 950 were deducted from my bank account. However, the payment was not processed and Zara cancelled the order. I have written to you earlier on this platform and I requested that you share an email ID where I can send you the transaction details, however, the email that you shared was encrypted and thus, I was unable to see it and contact you.

Please...

I purchased via Zara on 4th of July, the amount got deducted, but the order was cancelled due to non payment.
Kindly provide me with a refund.
Order number: [protected]
Amount: ₹3180
UPI id- [protected]@okaxis.com
Date- 4th july, 2021
Please look into this matter!...

Hi! I placed an order on 2nd July on ZARA, for which the amount Rs.4970 got debited but the order got cancelled. I haven’t heard back from the team. I am attaching a screenshot for clarifications. Kindly initiate refund and help me resolve this....