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Among is debited from account with out placing order
I was placing order from zara .. for payment used upi mode for which zara used citrus pay.. amount was debited from my account but order was not placed.. I request you to refund my amount as soon as possible..
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Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 1, 2021
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I ordered on zara for Rs8970 on 30 June the payment got deducted from my UPI account but it could not reach Zara so they cancelled the order.
I request you to kindly refund my amount back.
We deeply regret the inconvenience. We are unable to trace any transaction with the provided details. Please share the below details with us so that we can assist you better-
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Jul 02, 2021
Updated by Teghpartap Singh Number used for processing [protected]
544670, 7497
Bhimupi
This is regarding your payment gateway, while shopping from Zara, I opted to pay through UPI payments where they redirected me to you (citrus payment solutions). So I paid the amount of ₹2990 from my google pay. My money got deducted from my account but Zara didn’t received my money and my product got cancelled.
Please kindly refund back the amount asap.
My google pay Id is [protected]@okhdfcbank .
Thank you .
Aug 6, 2021
Complaint marked as Resolved
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Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 1, 2021
Verified Support
Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Email Id: [email protected]
Cnt no : 9910533948
Transaction done on 30 June, 21:34 pm.
Transaction Id is 118121346470 via gpay (widinthui@okhdfcbank), amount ₹2990.
Im complaining about my amount debited without any payment
I was placing an order on zara india online today on 1st july and had opted for payment via upi for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
Payment done but order cancelled and money deducted
Address: Mumbai
Lately i was ordering something from zara and i tried making the payment using UPI through the citrus gateway the money got deducted but order failed at zara’s end due to some problem in payment confirmations.
Also same incident has happened to me in the past and i contacted zara but they came out with no solutions hence, leaving my money hanging. Ill send screenshots of both the purchases.There is one from yesterday and other from February.
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Also, your transaction done in February was also a failed transaction same has been refunded on 23/02/2021 via RRN[protected]. Please contact your issuing bank with the given RRN for further assistance.
Amount Debited By Citrus Payment Solutions with unsuccessful payment transaction on Zara
While I was placing my order during a Zara transaction using UPI mode of payment under Citrus Payment Solutions gateway on the 1st July 2021.
The money was debited towards Citrus Solutions Payment gateway but reflected on Zara as payment failed. Due to which the order placement was unsuccessful.
Requesting you to kindly look into my concern and requesting initiation of a refund towards my bank account with the debited amount at the earliest.
+1 photos
Aug 13, 2021
Complaint marked as Resolved
Verified Support
Jul 01, 2021
Citrus Payment Solutions Customer Care's response Hi Jeethan,
We regret the inconvenience. We will update the status of the given transaction in next 24 hours. We appreciate your patience
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 3480.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
I placed an order a few hours ago on Zara, was directed to the Citrus payment solutions page, paid and had the money debited from my account, but Zara cancelled my order saying the money has not been received. Please make sure my money reaches Zara or the refund reaches me. This is very poor service. I am attaching the payment confirmation screenshot as Paytm says to contact you.
+1 photos
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M
Mallika Dwivedi
Jul 5, 2021
I have still not received my refund or been contacted by citrus executives.
Money debited from bank account but order not received
I was placing an order on zara india online on 30th June 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount. Transaction id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
I placed an order on 30 june, 2021 on Zara India Application, I paid via paytm UPI an amount of Rs. 3980/-
The amount was debited from my bank account but was not received by Zara and they cancelled the order.
Kindly check my concern and give me a refund of my money at earliest .
Ordered for zara money got debited but order still not confirmed
Hi i made a payment thru upi for zara for amount 2990 they money got debited to citrus but order is not confirmed its showing transaction cancelled. Please see to it that zara recieve s the payment and my order is confirmed positively.. i see so many complaints regarding citrus and zara transactions via upi.. why is it so? And if the money is wrongly debited then it should be immediately refunded as its upi it should not take so much time.. it's highly suspicious and bad!
+1 photos
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P
Parigya Abhishek
Jul 2, 2021
Why is citrus solution not replying me here? My order got cancelled and i dis not recieve my money back. Why is this delay? I am extremely disappointed . Please revert regarding refund
I made a Zara purchase and made the payment using google pay, the money was deducted from my account and UPI app shows the payment as successful; However Zara still shows status as pending payment and have mailed me saying that they have not received the payment.
Request you to please refund the deducted amount. Thanks.
I have paid the Zara order through T2106302149021086310840 but the app shows that the payment has not been paid though the amount has been credited through my account.
+1 photos
Jul 1, 2021
Complaint marked as Resolved
Solved it through Zara chat
Jun 30, 2021
Updated by Pavithra Rajesh 3198 I have paid my amount through PhonePe but then the Zara website shows that my amount is not paid . Please initiate the refund of this amount.
Jul 07, 2021
Updated by Pavithra Rajesh 3198 However is calling me - I’m reporting your numbers to cyber cell and also personally to police station along with dgp.Next time you call me to fraud be aware that your going out of business buddy
I paid on zara but it showed payment pending please initiate refund
Address: DELHI
Your VPA [protected]@okicici linked to your a/c no. XXXXXX9891 is debited for Rs. 3480.0 and credited to VPA [protected]@axisbank UPI Ref no.[protected]. - Bank of Baroda
BUT THE APP SHOWS PAYMENT PENDING PLEASE REFUND MY AMOUNT
Zara order payment- amount debited but not reflecting
I had made a payment from ZARA app and paid through my UPI ID, the amount has been debited and the transaction was complete but the citrus transactions says failed and the order has not even been completed now
This is regarding your payment gateway, while shopping from zara app, I paid the money through google pay. The money got deducted from my bank account but on the app it says payment pending and after that it got cancelled. I tried this twice and both times money got deducted but payment failed on zara app. Kindly refund my money back. I am attaching the transaction details below :
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
I made a purchase from zara and used upi option to pay the upi was run by citrus payment solution the money from my account got debited but did not credit to Zara’s account since my order got canceled so I would request a refund at the earliest
Payment debited from account but transaction cancelled at Zara
Hey! I made an order on Zara on 30th June, 2021, paid through UPI using paytm and money got debited from my bank account. But, my order got cancelled because Zara didn’t receive the payment. Please refund my money at the earliest. A screenshot of my bank statement has been added as a proof.
Thank You
Money got reduced from my bank but havent reached zara
I just made the payment for zara but it haven’t reached the zara but it got reduced from my bank
Aug 6, 2021
Complaint marked as Resolved
View replies
Citrus Payment Solutions Customer Care
from Mumbai, Maharashtra
Jul 1, 2021
Verified Support
Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team