Citrus Payment Solutions Complaints & Reviews

I was placing an order on zara india online on 6th july 2021and had opted for payment via upi.
I then did the payment through phone pe for which zara had used citrus payment gateway.
I did the transaction via [protected]@ybl and money got debited from my account but zara did not received the amount and showed payment failed. And in the order it’s showing pending payment
Please help

Kindly check my concern and give me refund of my money at the earliest.

Hi,

I got a reply saying that the payment wasn’t received by CITRUS, however I’m attaching a screenshot that shows that the transaction was successful.
I placed an order with Zara on Wednesday, 30 June. My cart total was INR 9960, which was debited from my account. However, the order was cancelled.

My order number is

Nº [protected]

and the UPI ID is

[protected]

I used UPI to make the payment and have attached the screenshot below for your reference.
Kindly refund my amount.

Hi
I ordered from Zara app and payed through upi and the transaction was complete. But the order got canceled. I can send the screenshot of the payment. Can you please look into this?

Hey I placed an order from Zara for a pair of shoes, I opted for UPI payment method, the money got debited from my account but my order shows that the payment is still pending. Please help me in getting the refund or get my order placed.

Dear Sir
the amount of 25000 has been deducted from our a/c no.[protected] of TRANSASIA ALLOYS.from Axis Bank, Bahu plaza JAMMU for land requirement of SAM SPECCIALITY STEELS through investjk.in but it has not been shown in the investjk.in portal. or not reversed in our account. copy of bank statement regarding above said payment is enclosed for your persual. kindly clarify the same as eary as possible.if it is not sought in two days then we take legal action against you and the loss accrued form not shown the said investment on investjk.in portal shall be borne by you.we have already file complaint vide your Id No.[protected] on 29.06.21 and 29009957 on ist July21
With Regards

Hi,
I’m writing this complaint for the second time as I got no reply on the previous one.

This is to bring to your attention that I placed an order with you at 8:57pm on Wednesday, 30 June. My cart total was INR 9960, which was debited from my account. However, the order was not placed and it said that the Payment is Pending, after which the order got cancelled even though the payment was done from my end.

My order number is

Nº [protected]

and the order was made online on 30 June. I used UPI to make the payment and have attached the screenshot below for your reference. Kindly confirm my order and deliver it or refund the entire Hi,

This is to bring to your attention that I placed an order with you at 8:57pm on Wednesday, 30 June. My cart total was INR 9960, which was debited from my account. However, the order was not placed and it said that the Payment is Pending, after which the order got cancelled even though the payment was done from my end.

My order number is

Nº [protected]
and the order was made online on 30 June. I used UPI to make the payment and the ID is
[protected].

My phone number is [protected]

I made an online transaction on 4th of july via upi while ordering from zara. My order amount of Rs. 2990 got deducted from my account and the order got cancelled because zara didn't recieve it. Please kindly refund my money back.
Attaching the screenshot of my payment.

The above payment debited to my account but not reflected at destination . Transaction Id.[protected] ON 04/07/21 at 6.49 pm from SBI . Account debited as payment successful but not being received at destination i. e. Commissioner Munciplal Corporation, Rohtak

kindly check for needful

I tried to make payment on 01.07.2021 Rs.1871 fo Water & Sewerage bill of Municipal corporation Gurgaon with reference number [protected]IGALKXYHQ8. My account debited but payment faild. kindly check and refund
M L Yadav
[protected]

I made a transaction via paytm while ordering from zara and my payment is still stuck with citrus. I didn't recieve any refund. Please kindly resolve this issue.

I made a transaction via ui and my payment got stck with citrus while ordering from zara. Please resolve this issue.

Hello, i had purchased from Zara on 4th July and now within 5 hours my order stands cancelled due to non payment of my money. However i had paid via google pay, received a confirmation of the same from citrus payment solutions and the amount got deducted from my account. Kindly provide me with a refund as soon as possible.

Hello, i had purchased from Zara on 4th July and now within 5 hours my order stands cancelled due to non payment of my money. However i had paid via google pay received a confirmation of the same from citrus payment solutions and the amount got deducted from my account. Kindly provide me with a refund as soon as possible.

I had placed the order for Zara and made the payment through Upi. But now I made the payment again and it didn't load so I went ahead and made the payment twice.even in 2nd time the order didn't get placed and my double the money has been deducted

I was trying to place an order via citrus pay on Zara website, my money has been deducted by citrus pay but the order did not get place. I am trying to reach out to the customer care of citrus number but that is not working. I have raise several complaints but have not received any response. This is highly disappointing.

Hi, I ordered on Zara and made payment via Google Pay, the amount got debited from my account but The order was not confirmed and Nor did i got any refund yet I have confirmed from my Bank and Gpay Also and both says that the payment has been sent to citrus solution pvt ltd.
I kindly request you to refund my money Asap.

I was placing an order on zara india online on 1st July and had opted for payment via upi.
I then did the payment through paytm for which zara had used citrus payment gateway.
I did the transaction via [protected]@hdfcbank and money got debited from my account but zara did not receive the amount and reflected as invalid transaction. Upon contacting Zara, they said money is stuck with payment gateway.

Kindly check my concern and refund my money at the earliest.

I have an order on zara india online on 03-June-2021 and had opted for payment via upi.
I did the payment using Google pay for which zara had used citrus payment gateway. The amount got deducted of INR 3050, Zara did not received the money and the order went into pending status. Amount got deducted from my account but Zara did not receive the amount.
A few moments later ZARA cancelled the order from their end. I then called Zara Customer Services and they told me that the payment was made but it is with CUTRUS Gateway and they have not received it. They also told me to wait for 15 days as you guys will refund it but it has been a month and I have not received the refund.

Below are the details for your reference

Cancelled ZARA Order NO.: [protected]
Googlepay Transaction Reference: [protected]@axisbank-UTIB[protected]

Please refund me the amount which has been stuck with you and never received by ZARA.

Hi.
This is the second time i am writing complaint. While ordering from zara i made payment thru upi and money got successfully transferred to citrus payment soln still it was not received by zara and they cancelled my order.. its a request kindly reply me regarding my refund of 2990 pls refund the amt.

Hi,

This is to bring to your attention that I placed an order with you at 8:57pm on Wednesday, 30 June. My cart total was INR 9960, which was debited from my account. However, the order was not placed and it said that the Payment is Pending, after which the order got cancelled even though the payment was done from my end.

My order number is

Nº [protected]

and the order was made online on 30 June. I used UPI to make the payment with transaction ID[protected]