Citrus Payment Solutions
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 60%
Submit a Complaint
2302
COMPLAINTS
ADVERTISEMENT

Citrus Payment Solutions Customer Care

TwitterFacebookLinkedIn
Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
829
down
445

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Submit a Complaint
Customer satisfaction rating
60%
Complaints
2302
Pending
337
Resolved
1280
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Citrus Payment Solutions Complaints & Reviews

Sort by:
Report
Copy

I payed my property tax to Jackson municipal corporation. 18 May 2021 [protected]-CITRUSEAZYPAY [protected] 18 May 2021 5, 813.00
But transaction not done by you
Amount deduct from account but Transaction not done by you
May 18, 2021
Updated by Atul rajput 2307
18 May 2021 [protected]-CITRUSEAZYPAY [protected] 18 May 2021 5, 813.00
Transaction not done by you
May 18, 2021
Updated by Atul rajput 2307
Jalgaon municipal corporatiob
Add a comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    My amount of Rs 3070.00 debited from a/c **9464 on 17-05-21 to VPA [protected]@axisbank(UPI Ref No[protected]. UPI account: [protected]@okhdfc but failed on Zara’s application and I need a refund. Thank you
    Hi!

    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

    Regards,
    Team Citrus
    Add a comment
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      [Resolved]

      An amount of Rs. 74997 transferred from my account no. [protected] on 30/10/2-21, ref no. IB/CITRUS/[protected].

      Name of beneficiary in whose account, amount is transferred is required.
      May 17, 2021
      Complaint marked as Resolved 
      30.10.2020 IB/CITRUS/162010001499325/162010001499325 Rs. 74, 997.00
      Hi!

      As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "Amzon Pay India" directly to get the status at their end.

      Regards,
      Team Citrus

      Add a comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        Report
        Copy

        Hi, I made a payment of 3580 to Zara on 14 May through google pay. The money got deducted from my account but zara did not receive the amount and eventually cancelled the order. Kindly, process my refund at the earliest. I am contantly trying to call the customer service but there is no response
        Payment made on 14 may to Zara
        Payment made on 14 may to Zara
        Payment made on 14 may to Zara
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          Report
          Copy

          I had placed an order through the zara application on 13th april, made the payment of ₹3270 through google pay which was debited to citrus solutions, the money was never received by zara and hence the order was canceled. Since then have contacted citrus on their mail 4 times never getting a reply,
          Highly unprofessional, please resolve this ASAP
          Hi!

          Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

          Regards,
          Team Citrus
          SameerAnand17's [Complaint's author] reply, May 18, 2021
          UPI Transaction id : 110315631450
          Amount : ₹3270
          Completed on 13th April
          Contact number : 8929181405
          Mail id : [email protected]
          Add a comment
          Helpful
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            This is very disappointing, please see to it that Zara receives my payment otherwise please refund asap.
            My Zara purchase has been debited but the store has not received my payment
            My Zara purchase has been debited but the store has not received my payment
            Hi,

            We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
            processed on[protected] for Rs. 3670.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

            Feel free to write to us if any other information is required.

            Regards,
            Citrus Support Team
            Add a comment
            Helpful
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              Report
              Copy

              [Resolved]

              I made a purchase for Rs. 2370 on Zara app through UPI payment method. The app showed that the payment is still pending while the amount has been debited. Now Zara has even cancelled the order from their side. It’s not a small amount. Kindly refund my money ASAP. I want my money back.
              Amount of Rs. 2370 debited while purchase shows cancelled on Zara app.
              Amount of Rs. 2370 debited while purchase shows cancelled on Zara app.
              May 18, 2021
              Complaint marked as Resolved 
              The amount was refunded.
              Hi,

              We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
              processed on[protected] for Rs. 2370.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

              Feel free to write to us if any other information is required.

              Regards,
              Citrus Support Team
              Aishwarya Manjunath's [Complaint's author] reply, May 18, 2021
              Thank you, I got my money back.
              Add a comment
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                Hello,

                I’ve placed an order on 16th of May on Zara. Opted for UPI payment - got redirected to Citrus payment...
                Helpful
                Share
                Report
                Copy

                Paid ₹4250, but hasn’t been received by Zara hence order is payment pending. Kindly process it asap or initiate refund.
                Google Pay
                Citrus Payment Solutions Customer Care's response, May 16, 2021
                Verified Support
                Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
                • PayU, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used
                Add a comment
                Helpful
                Share

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  I paid money through gpay 3580 for my zara order. Money got debited from my account but it says payment pending
                  Regarding Zara 3580 gpay
                  Zara cancelled my order. Kindly please refund my money ASAP.

                  Hi,

                  We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
                  processed on[protected] for Rs. 3580 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                  Feel free to write to us if any other information is required.

                  Regards,
                  Citrus Support Team
                  Hi Team,

                  I haven't received the payment yet. Can you check if it has been processed?
                  ADVERTISEMENT
                  Add a comment
                  Helpful
                  Share

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    Hello,

                    I’ve placed an order on 14th of May on Zara. Opted for UPI payment - got redirected to Citrus payment...
                    Helpful
                    Share
                    Report
                    Copy

                    I made payment of 3580 to Zara through gpay and the amount got debited from my account but the website says payment pending. Please refund my money
                    Amount debited 3580
                    Add a comment
                    Helpful
                    Share

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      I deposited online Hose Tax Rs.1256/- for ID 9157B7313 through SBI internet banking on 1st May 2021, the amount was successfully...
                      Helpful
                      Share
                      Report
                      Copy

                      I ordered shoes from online Zara app
                      My amount 2990/- got debited through Googlepay gateway payment link. But order was not confirmed on Zara app and payment awaited sign showing continued so I cancelled the order after 1 hour. My amount is not yet credited. Please look into the matter on the urgent basis
                      Amount debited from the account but the order is not placed by Zara online
                      Add a comment
                      Helpful
                      Share

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        Report
                        Copy

                        Dear sir,
                        I have paid 647 ₹ on 13 the March 2021, by Amazon pay to Barth pay merchant but transactions done at same day . But amount credited at 8April 2021to merchant.
                        Now merchant telling amount not credit to account and I need to check like that. Now what I have to do.
                        Bhart pay payment
                        Add a comment
                        Helpful
                        Share

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          Report
                          Copy

                          We recharge csc wallet through citrus pay 10.53 am dated 05/05/2021 and transaction was not successful but amount deducted from bank the bank transaction ref no. is IGALBRJAZ3. Plz check the payment status and refund the amount in bank account
                          Hi,

                          The needful Auto-Refund shall reflect in your account within 5 to 7 working days.
                          Add a comment
                          Helpful
                          Share

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            I have successfully maid payment of House Tax for Rs.1256/- house ID 9157B73103 (Nagar Nigam Lucknow) on 1/5/2015 through...
                            Helpful
                            Share
                            Report
                            Copy

                            Hello i have ordered from zara and payment already taken by u but not got by zara.they already cancelled the order. Resolve my issue. When i will get my refund
                            Zara regarding
                            Add a comment
                            Helpful
                            Share

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              Report
                              Copy

                              I have ordered from zara and paid through citrus, money have been deducted but zara not confirming my order and showed payment pending and cancelled. Please resolve my issue
                              Regarding zara
                              Add a comment
                              Helpful
                              Share

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                Report
                                Copy

                                Payment done by your gateway is failed but the amount is debited from my account Rs.2800 is not refunded
                                Ph: [protected]
                                Email: bilal.[protected]@gmail.com
                                Payment failure error
                                Add a comment
                                Helpful
                                Share

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  ADVERTISEMENT