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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 3

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Hello
I made a payment of 5000 Inr on 25th September via net banking citruspay to my college regarding some kind of councelling stuff in the college and my payment was deducted and transaction was successful but my college doesn’t get any payment and dosent show any kind of success receipt against the payment i made
So i checked my college site and there my transaction status showing failed
So please refund my hard earned money asap please
I attached transaction detail with this email

My account no [protected]
Bank name SBI
My name Mohit Rajpurohit
Mobile no [protected]

+1 photos

Oct 05, 2022

Updated by Mohit raj op Ref IGAOJAWOP5

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Address: 462, JATO KA BAS , UDALIYAWAS, BILARA, JODHPUR

Sir
I have 03 transaction by using NetBanking via citrus payment gateway on 17 Sep 22. Total amount Rs 15000 (3 transaction Rs 5000 each).
In above said transaction first two transactions showing fail and third one showing success for the chalan of Rs 5000 . The amount of failed transaction still not refunded back to my account.
Transaction details are below
1.[protected]
2.[protected]
3.[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 4, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Address: Yamuna Nagar

I was paying 1000 rs online for HTET form fees by my HDFC credit card and 1000 rs deducted from my credit card but not credited to merchant . I had talked with HDFC customer care, they said that transaction from our end got succeed so check it with merchant. Now need your kind support to refund my amount.

+1 photos

Nov 9, 2022

Complaint marked as Resolved

Verified Support

Oct 04, 2022

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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I have transacted Rs.222, 127.10 on date 21 Sep 2022 at 00:24 mins.

There was no transaction confirmation and the money got debited from my HDFC account.

The HDFC transaction reference number is[protected] and HDFC narration is [protected]-CITRUSEAZYPAY.

Can you please refund my money to my account HDFC account.

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Hi,

I am K Raj and I have transacted Rs.222, 127.10 on date 21 Sep 2022 at 00:24 mins.

There was no transaction confirmation and the money got debited from my HDFC account.

The HDFC transaction reference number is[protected] and HDFC narration is [protected]-CITRUSEAZYPAY.

Can you please refund my money to my account HDFC - [protected].

Regards,
Kislay Raj
[protected]

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Dear Concern,

Today fund of Rs 74614.20 was transferred from my HDFC Bank AC to South Point School using Citruspayeazy but the fund is not received by the Institution not any receipt generated against the transaction.

Request to please check the status of the transferred fund and resolve the issue urgently as my Son's admission is due for the lapse of the fund transfer, it's very very urgent.

Sending the snapshot of the transaction for your kind reference, hope you understand the seriousness of the issue as need to be resolved by today.

Thanking you
Sarfaraz Ahmed
[protected]

Transaction Date - 15.09.2022
Debit from HDFC Bank
To be credited South Point School
Amount - 74614.20
Name - Sarfaraz Ahmed
[protected]@gmail.com

+2 photos

Sep 16, 2022

Complaint marked as Resolved

Issue resolved

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Address: no.302,Swati Building behind Kotak Mahindra Bank,North Avenue Road,santacruz west,Mumbai,Maharashtra-400054

Please refer the transaction # [protected]GANYMCZV1 for Rs.12290/ and the transfer date 16.07.2022.

The above amount transferred through Citrus payment Solutions to Avadi Municipality, Chennai as House Tax. But surprised that the payment was not received by them as I came to know only yesterday when want to check out the revised house tax.

Sir my kind request to take necessary action to reverse the money back to my account details: Name:Varatharajan KK;
A/C #[protected]; Bank: State Bank of India: IFSC: SBIN0002201

Expecting to resolve soon please.

Thank you

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To Concered Persons,

I have make a fee of 21, 895 to Delhi public school dehradun on 6-september-2022 through HDFC netbanking. my money got deducted from hdfc bank but did not reach to Delhi public school as there no message received by me that they have received the amount.

Although I am doing the same transaction from couple of month through hdfc net banking CITRUSEAZYPAY and every time the transaction is completed succesfully I received the message from ICICI bank on other side, that they received the amount.

[protected]-CITRUSEAZYPAY

The transaction reference no for the same is:[protected]
Date of transaction is :- 6-september-2022

Hence I request you to refund my money to my HDFC bank account from which transaction is done.

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Address: Uttrakhand

I have send payment to one of the coaching institue my payment got deducted twice but did’nt received by the person to whom i sent it ..
my acc no is [protected]…
Plaese check it and make my payment return as soon as possible …
Thankyouuuu

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I was doing an online transection on
06/06/2022 from my SBI account of Rs. 750/- to deposit exam fee of my son at shoolini university. The amount had been deducted from my account but not credited to the shoolini university and not refunded to my account till date.
Citrus Ref- [protected].

Jul 28, 2022

Updated by GRajbanshi Till date not solved

Jul 28, 2022

Updated by GRajbanshi Transfer INB Citrus Payment Solutions, Ref No. [protected]/GANSHWHM9, Transection ID [protected], dated. 06/06/2022 18.06.633
Rs. 750/- still not refund.

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Address: Pandu, Guwahati, Assam

CITRUS Ref [protected] on 06.06.2022 debited Rs.750/- from my SBI account but not credited the same to shoolniuniversity. Also not refunded to my account till date. please arrange to refund the same to my account as early as possible.

Verified Support

Jul 28, 2022

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance with your query.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Jul 28, 2022

Updated by GRajbanshi Transaction ID [protected] 06/06/2022 18.06.633 Rs. 750/-
To Transfer
INB Citrus Payment solutions
Ref No. [protected]/GANSHWHM9
[protected]@gmail.com

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On 14th July 2022 I paid my tution fee for SRM AP college through citrus pay and now my money got debited from my account but in my portal it's showing the payment was failed. Please look into this and provide me a solution at earliest as tomorrow was last day to pay my fee

+2 photos

Aug 21, 2022

Complaint marked as Resolved

Verified Support

Jul 21, 2022

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

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Today I payed my tution fees for SRM AP college via net banking through citrus payment solutions as of now my got debited from my account showing transaction was successful but in my college portal its showing payment was failed I request you to look into this issue and kindly provide me solution

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I have made transaction of Rs 785 via SBI net banking on06/07/22 to Greater chennai Corporation ( property tax).
Transaction ID no 19736175 status showing pending .
INB CITRUS PAYMENT SOLUTION NO
[protected]GANNWNNC9.
Even though the amount has been debited from my account but I have not received successful completion acknowledgement.pl let me know if transation is successful.if No let me know how and when the amount wiil be refunded
R Jambunathan
[protected]
[protected]@rediffmail.com

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Hi

Our company website is built on Wix.com with the name www.purpleuniforms.com

We are already using PayU India as the payment gateway. For 2 transactions done by our customers, even though their account has been debited, there is no credit of payment shown in our PayU account.

The 2 transactions were done with the following details :-
Date of transaction - 16 April, 2023
Amt. - Rs 1107
Customer name - Gouri Shankar

Date of transaction - 3 April 2023
Amt. - 2034
Customer Name - Kalyan Singh

Please look into the matter urgently and do the needful for the credit of this amt. and to avoid future confusion.

Rgds
Abhinav Jain
Purple Uniforms

Jul 24, 2022

Complaint marked as Resolved

Verified Support

Jun 23, 2022

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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I have made transaction of INR 50500 via HDFC net banking. Transaction ID:[protected]. Even though amount has been debited from account, but we have not received successful completion of transaction. Please let us know if transaction was successful- if yes please share acknowledgment, if no, let us know how and when will the amount be refunded.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jun 12, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Address: Wadala

Website: No

Dear sir /madam,
I am plan holder of your citrus check -Inn Ltd.My certificate No SMM[protected]. Now my family financial condition is bad and I have loan from others, now I am fastrated .
Kindly request to you please refund my money. It will be great help from your side, , 😔😔😔😔😔
Your's fastrated customer,
😔😔😔😔😔😔

Jul 15, 2022

Complaint marked as Resolved

Verified Support

Jun 13, 2022

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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V

Vidit Khurana

Aug 14, 2022

Sir,
I was paying my fees of Rs.30000 the amount has been deducted from hdfc bank account and not transferred to receivers account .. It has been done twice yesterday night please look over this and refund my money as soon as possible..
acc no is- [protected] -Vidit khurana
Thankyouuu

Application for get money - Comment #4036515 - Image #0

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Address: [email protected]

I was making payment against ICSI Workshop | Information Memorandum & Resolution Plan under IBC.
Payment has been successfully debited from my bank account but not received any invoice from the merchant as the page was redirected but page tab was blank due to some connection error.
Kindly resolve the same as early as possible, as the payment was against the workshop which is to conducted on 30.04.2022 and without payment receipt i will not be able to attend.
Otherwise kindly refund the payment to my respective bank account.
Client Name: Anil Gupta
Mob. No. [protected]
Mail ID. [protected]@gmail.com
Bank Name: UBI
Transaction reference ID:[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 30, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card
• UPI / VPA if any used

Regards,
Citrus Support Team

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I had made a payment for RS 56111.08 on 09 oct 2020 thru icici bank via your citrus payment solution BIL/ONL/[protected]/CITRUSPAYMENTSOLUTION/K119S
pls verify my payment history and adjust to the account as Payer accounts as they are demanding same amount from me

May 24, 2022

Complaint marked as Resolved

Verified Support

Apr 23, 2022

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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S

Shahji18

Apr 23, 2022

Bank Transactions No- S55544600

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While making online payment for Jim Corbett National Park slot booking on 19-Mar-2022 through Citrus Pay Platform using UPI as a mode of payment money got debited from my SBI Bank account and the web page of Citrus Pay Merchant got stuck and payment towards Jim Corbett National Park got failed.

Details shown on Banks Portal : "TO TRANSFER UPI/DR/[protected]/Tiger Co/INDB/corbettonl/Upi T"

Reference no. available on portal: "TRANSFER TO[protected]"

Amount involved : 2, 490/- Rs

Kindly do the needful and refund the money of failed transaction

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