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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

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1777

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1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Order Zara from citrus payment gateways amount got deducted from my account as well as order at Zara got cancelled

zara order payment

money deducted while shopping online on zara app but order showing payment pending

money debited from bank account but order not received by zara

Order Zara from citrus payment gateways amount got deducted from my account as well as order at Zara got cancelled

Order Zara from citrus payment gateways amount got deducted from my account as well as order at Zara got cancelled

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Need refund immediately for failed order

No refund processed

please refund my balance

Citrus Payment Solutions reviews & complaints page 8

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I was placing an order on zara india online on 25th Nov 2021 and had opted for payment via upi.
I then did the payment through amazonpay for which zara had used citrus payment gateway.
I did the transaction via [protected]@apl and money got debited from my account but zara did not received the amount. Bank reference id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been...

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Please check this transanction REQUEST NUMBER [protected] it has been cut from my bank as "Your have made a payment of INR 7071.54 using Bank Of Baroda Internet Banking Facility towards from your Account XXXXXXXXXXX462 on Nov 25, 2021 at 09:46hours. The Transaction ID is [protected]."...

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On 24 November, 2021 I placed an order on zara app and selected upi payment option. They directed me to citrus payment solutions page. I approved the payment request on google pay upi of 12, 580 rupees and the amount has been paid to citrus payment solutions. But their page and zara app shows payment failed. The amount has been deducted from my account. Please help!!!...

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I have booked a denim jacket on Saturday 20 nov 2021 . The amount 3000 has been debited from my bank through upi but in the zara site it is still showing not paid and telling to pay . I have contacted the customer support and they told that it will be returned by 24 hrs but today is Wednesday 24 November 2021 and still no response from zara and the money is also no returned...

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Hi
I placed an order on Zara on November 23 and made the payment via Google Pay for an amount of ₹ 1, 990. The amount was debited from the bank account but was not received by Zara. The payment seems to have been stuck with CITRUS SOLUTIONS. I kindly request them to initiate a refund immediately.
UPI transaction ID is[protected]....

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Address: Amritsar, Punjab

While making payment to ZARA, transactions was successfully done but the order status was pending because it did not reflect back to them. I cancelled the order but my refund is not initiated. Please help...

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I ordered a product from Zara worth ₹2280 including delivery charges! i want my refund as soon as possible please! on google pay it has shown that i’ve paid but on Zara it says payment is still pending!! on Zara the online payment takes us to the citrus payment page but after payment the money is gone from bank account but not received to Zara! where is the money thenn??
i really work hard for the money. pls help soon. it is honestly...

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Money deducted after ordering shirt but payment was not completed and money was deducted from my account. Ordered from zara...

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Amount of 3370 was debited for a zara purchase through UPI (google pay) citrus solutions on 17.11.21 but the payment has not been reflected on the app and I haven’t got back the refund also . This is being a minor inconvenience
UPI TRANSACTION ID
[protected]...

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Payment deducted but zara shows it’s still pending and order is not completed
I paid through upi id for Rs 10, 760 !

Order : [protected]...

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Address: sanjaydesai19@rediffmail.com

Dear sir,

I m unable to identify the transaction of Rs. 20, 218/- debited from my HDFC bank account on 26/08/2021.

TXN # [protected]/CITRUSEASYPAY = Rs. 20, 218/-.

Pls confirm me the credit details of this transaction.

Regards,

Sanjay R Desai

[protected]

[protected]...

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I placed order on zara and selected upi as payment mode which directed me to citrus solutions. My amount got deducted but when I returned back to zara the order was not placed. Request to solve my grievance at the earliest....

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I had made a payment through UPI on the zara app and the amount was debited but the order got cancelled as zara didn't receive any money. I would like the refund as soon as possible and requesting you to look into it....

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I had made a payment to citrus solutions via Google pay on 12th of November 2021 and the money got deducted but the order got cancelled and I still haven't gotten my refund back ....

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I placed a order on 15 November on Zara and opted for payment via upi
And then did payment with my upi I’d through paytm for which Zara used citrus payment gateway.
And my money got debited from my account but Zara didn’t received the amount.
So I tried to cancel the order so that the money refund in my account
But didn’t
I haven’t been initiated my refund.
Kindly check my concern and give...

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I made a transaction on zara india website through upi and it redirected me to the citrus payment wesbite. Amount is debited through my account but still order is not confirmed as payment is still pending for that order!!
Upi transaction id is[protected]
Please refund my money back!!...

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Hello
I have ordered shoes on 12 nov from zara and used upi service through citrus payment solution and paid . But order was not processed and got cancelled but payment is deducted from my account and was not refunded yet.
Regards....

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Hello sir
I had ordered shoe from zara and pay throughout paytm but my payment deducted and da ordered cancelled by the zara. Plz refund my payment. Ordered made on 12 nov 2021...

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Address: New Colony-1

I already file a complaint on 12th Nov 2021, but i still did not get any email or any reply from citrus solutions!! On 12/11/2021 i have ordered from zara and opted to pay via upi through phonepe to citrus solutions pvt ltd the transaction was successful and my money has also been deducted! But my order cannot be processed because the money that i sent has not reach zara and so my order got cancelled!! But i still dis not receive back my...

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Payment deducted but zara shows it’s still pending and order is not completed
I paid through upi id for Rs 2990...

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