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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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Citrus Payment Solutions reviews & complaints page 8

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O
Omkar Bhange
Nov 25, 2021
Resolved
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Resolved

I was placing an order on zara india online on 25th Nov 2021 and had opted for payment via upi.
I then did the payment through amazonpay for which zara had used citrus payment gateway.
I did the transaction via [protected]@apl and money got debited from my account but zara did not received the amount. Bank reference id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
+1 photos
Jan 9, 2022
Complaint marked as Resolved 
Verified Support
Nov 27, 2021
Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 26/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus
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    K
    Kawre Coldrinks
    Nov 25, 2021
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    Please check this transanction REQUEST NUMBER [protected] it has been cut from my bank as "Your have made a payment of INR 7071.54 using Bank Of Baroda Internet Banking Facility towards from your Account XXXXXXXXXXX462 on Nov 25, 2021 at 09:46hours. The Transaction ID is [protected]."
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      P
      Princebrar145
      Nov 24, 2021
      Resolved
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      Resolved

      On 24 November, 2021 I placed an order on zara app and selected upi payment option. They directed me to citrus payment solutions page. I approved the payment request on google pay upi of 12, 580 rupees and the amount has been paid to citrus payment solutions. But their page and zara app shows payment failed. The amount has been deducted from my account. Please help!!!
      +1 photos
      Jan 6, 2022
      Complaint marked as Resolved 
      Verified Support
      Nov 26, 2021
      Citrus Payment Solutions Customer Care's response       Hi! Your transaction is reversed on 25/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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        D
        devadityakartik palusa
        Nov 24, 2021
        Resolved
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        Resolved

        I have booked a denim jacket on Saturday 20 nov 2021 . The amount 3000 has been debited from my bank through upi but in the zara site it is still showing not paid and telling to pay . I have contacted the customer support and they told that it will be returned by 24 hrs but today is Wednesday 24 November 2021 and still no response from zara and the money is also no returned
        +2 photos
        Dec 27, 2021
        Complaint marked as Resolved 
        Verified Support
        Nov 26, 2021
        Citrus Payment Solutions Customer Care's response         Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) on [protected]@payu.in for further assistance with your query. Regards, Team Citrus
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          S
          [email protected]
          Nov 24, 2021
          Resolved
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          Resolved

          Hi
          I placed an order on Zara on November 23 and made the payment via Google Pay for an amount of ₹ 1, 990. The amount was debited from the bank account but was not received by Zara. The payment seems to have been stuck with CITRUS SOLUTIONS. I kindly request them to initiate a refund immediately.
          UPI transaction ID is[protected].
          +1 photos
          Dec 31, 2021
          Complaint marked as Resolved 
          Verified Support
          Nov 25, 2021
          Citrus Payment Solutions Customer Care's response           Hi!

          As checked, your transaction is reversed on 24/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

          Regards,
          Team Citrus
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            S
            Siddhant Mangal
            from Amritsar, Punjab
            Nov 23, 2021
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            Address: Amritsar, Punjab

            While making payment to ZARA, transactions was successfully done but the order status was pending because it did not reflect back to them. I cancelled the order but my refund is not initiated. Please help
            View replies
            Here's screenshot of the payment

            Amount deducted from account but not forwarded to ZARA - Comment #3923905 - Image #0
            Reply
            PayUMoney Customer Care's response, Nov 25, 2021
            Hi Siddhant Mangal,

            We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

            • Citrus Id, Merchant ID and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Citrus Support Team
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              S
              samya_sajith2006
              Nov 22, 2021
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              I ordered a product from Zara worth ₹2280 including delivery charges! i want my refund as soon as possible please! on google pay it has shown that i’ve paid but on Zara it says payment is still pending!! on Zara the online payment takes us to the citrus payment page but after payment the money is gone from bank account but not received to Zara! where is the money thenn??
              i really work hard for the money. pls help soon. it is honestly very important to those people who don’t always have so much money!!
              +2 photos
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                N
                Nimesh Ramteke
                Nov 21, 2021
                Resolved
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                Resolved

                Money deducted after ordering shirt but payment was not completed and money was deducted from my account. Ordered from zara
                +1 photos
                Nov 26, 2021
                Complaint marked as Resolved 
                Nov 26, 2021
                Updated by Nimesh Ramteke                 Ive got the reply from zara ! A refund has been initiated. Thank you for response !
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                  1
                  12mo
                  Nov 20, 2021
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                  Amount of 3370 was debited for a zara purchase through UPI (google pay) citrus solutions on 17.11.21 but the payment has not been reflected on the app and I haven’t got back the refund also . This is being a minor inconvenience
                  UPI TRANSACTION ID
                  [protected]
                  View replies
                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                    T
                    tarang4774
                    from Ahmedabad, Gujarat
                    Nov 19, 2021
                    Resolved
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                    Resolved

                    Payment deducted but zara shows it’s still pending and order is not completed
                    I paid through upi id for Rs 10, 760 !

                    Order : [protected]
                    +1 photos
                    Dec 27, 2021
                    Complaint marked as Resolved 
                    Nov 19, 2021
                    Updated by tarang4774                     Email id / parikh.[protected]@gmail.com
                    UPi Transaction id:[protected]
                    Date : 19/11/21
                    Verified Support
                    Nov 24, 2021
                    Citrus Payment Solutions Customer Care's response                     Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                      S
                      Sanjay R Desai
                      from Thane, Maharashtra
                      Nov 19, 2021
                      Resolved
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                      Resolved

                      Address: [email protected]

                      Dear sir,

                      I m unable to identify the transaction of Rs. 20, 218/- debited from my HDFC bank account on 26/08/2021.

                      TXN # [protected]/CITRUSEASYPAY = Rs. 20, 218/-.

                      Pls confirm me the credit details of this transaction.

                      Regards,

                      Sanjay R Desai

                      [protected]

                      [protected]
                      +1 photos
                      Dec 27, 2021
                      Complaint marked as Resolved 
                      Verified Support
                      Nov 24, 2021
                      Citrus Payment Solutions Customer Care's response                       Hi!

                      As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                      Regards,
                      Team Citrus
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                        R
                        Rifah Khan
                        from Mumbai, Maharashtra
                        Nov 19, 2021
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                        I placed order on zara and selected upi as payment mode which directed me to citrus solutions. My amount got deducted but when I returned back to zara the order was not placed. Request to solve my grievance at the earliest.
                        View replies
                        Hi,

                        We request you to share your transaction details so that we may assist you.

                        Regards,
                        Citrus Support Team
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                          K
                          Karan Ankolekar
                          Nov 18, 2021
                          Resolved
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                          Resolved

                          I had made a payment through UPI on the zara app and the amount was debited but the order got cancelled as zara didn't receive any money. I would like the refund as soon as possible and requesting you to look into it.
                          +1 photos
                          Nov 24, 2021
                          Complaint marked as Resolved 
                          Refund was credited to my account ! Thank you .
                          Verified Support
                          Nov 20, 2021
                          Citrus Payment Solutions Customer Care's response                           Hi,

                          We'll check h transaction status with our team, and we will update you.

                          Regards,
                          Citrus Support Team
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                            K
                            Karan Ankolekar
                            Nov 18, 2021
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                            I had made a payment to citrus solutions via Google pay on 12th of November 2021 and the money got deducted but the order got cancelled and I still haven't gotten my refund back .
                            +1 photos
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                              R
                              Richa H jain
                              Nov 17, 2021
                              Resolved
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                              Resolved

                              I placed a order on 15 November on Zara and opted for payment via upi
                              And then did payment with my upi I’d through paytm for which Zara used citrus payment gateway.
                              And my money got debited from my account but Zara didn’t received the amount.
                              So I tried to cancel the order so that the money refund in my account
                              But didn’t
                              I haven’t been initiated my refund.
                              Kindly check my concern and give me my refund of money at the earliest.
                              Dec 20, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Nov 18, 2021
                              Citrus Payment Solutions Customer Care's response                               Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                                G
                                GarvitArora
                                Nov 16, 2021
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                                I made a transaction on zara india website through upi and it redirected me to the citrus payment wesbite. Amount is debited through my account but still order is not confirmed as payment is still pending for that order!!
                                Upi transaction id is[protected]
                                Please refund my money back!!
                                +2 photos
                                Nov 17, 2021
                                Updated by GarvitArora                                 Zara has already cancelled my order but the deducted amout is still not refundable!!
                                Please return my money back asap

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                                  N
                                  navisingh14
                                  Nov 16, 2021
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                                  Hello
                                  I have ordered shoes on 12 nov from zara and used upi service through citrus payment solution and paid . But order was not processed and got cancelled but payment is deducted from my account and was not refunded yet.
                                  Regards.
                                  +2 photos
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                                    N
                                    navisingh14
                                    Nov 16, 2021
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                                    Hello sir
                                    I had ordered shoe from zara and pay throughout paytm but my payment deducted and da ordered cancelled by the zara. Plz refund my payment. Ordered made on 12 nov 2021
                                    +2 photos
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                                      E
                                      Esther Zonunsangi
                                      Nov 14, 2021
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                                      Address: New Colony-1

                                      I already file a complaint on 12th Nov 2021, but i still did not get any email or any reply from citrus solutions!! On 12/11/2021 i have ordered from zara and opted to pay via upi through phonepe to citrus solutions pvt ltd the transaction was successful and my money has also been deducted! But my order cannot be processed because the money that i sent has not reach zara and so my order got cancelled!! But i still dis not receive back my money! What kind of company is this! Poor customer service! Please reply or review my complaint as soon as possible and i want back my money !!!
                                      +1 photos
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                                        R
                                        riinkutashu
                                        from Gangtok, Sikkim
                                        Nov 14, 2021
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                                        Payment deducted but zara shows it’s still pending and order is not completed
                                        I paid through upi id for Rs 2990
                                        View replies
                                        Adding the proof

                                        Payment deducted but doesnt show on Zara - Comment #3920424 - Image #0
                                        Reply
                                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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