Citrus Payment Solutions
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 64%
Submit a Complaint
2725
COMPLAINTS
ADVERTISEMENT

Citrus Payment Solutions Customer Care

TwitterFacebookLinkedIn
Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
867
down
471

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
64%
Complaints
2725
Pending
225
Resolved
1649
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Citrus Payment Solutions Complaints & Reviews

Sort by:
I placed an order of Rs.7380 on zara but while payment that I did from UPI the amount got debited but the order hasn’t got...
Helpful
Share
Report
Copy

Money is debited from through GPay my account but zara payment is not confirmed.
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
1 Comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    On July 13, I paid for my ZARA order through Gpay but the order didn't get placed and was cancelled eventually. I had explained...
    Helpful
    Share
    I tried to register on massive open online courses(moocs) on[protected].
    After i had received an otp from bank amount...
    Helpful
    Share
    I have made a complaint yesterday regarding my Zara Order cancellation and the amount debited from my account . But, I haven’t...
    Helpful
    Share
    I was placing an order with Zara India on Aug 25 2021, and paid with my UPI (Google Pay) via the Citrus payment gateway that...
    Helpful
    Share
    Report
    Copy

    I palced an order yesterday on zara, n my money got deducted and it still showed pending, and then my order got cancelled tpday. I request you to Atleast refund the money I paid.
    Add a comment
    Helpful +1
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      I have made an order on Zara, my money got deducted but it is showing that payment is pending on the Zara app.
      Transaction id is[protected]

      Amount is 1780
      Email id used is [protected]@gmail.com
      Date 25th August 2021
      Citrus Payment Solutions Customer Care's response, Aug 26, 2021
      Verified Support
      Hi,

      We regret the inconvenience caused. Your transaction with Citrus ID UPI8961764408331893148 processed for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on 26-08-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

      Regards,
      Citrus Support Team
      Muskan Modi's [Complaint's author] reply, Aug 31, 2021
      I am not able to see the amount in my account.
      2 Comments
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        Hi, i have placed an order on Zara today through UPI payment PhonePe and amount of Rs 4580 has been deducted from my account...
        Helpful
        Share
        Report
        Copy

        Hii
        dear sir,
        I have a complaint that my policy is matured but I did not recive any amount so please its my kindly request to you that please solve my problem. the details are given below.
        Holder name: Sushama main
        certificate no. : NM[protected]
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          I have done payment on zara of 7380 on 25/08/21 but the order didn’t got placed but amount got deducted from my account....
          Helpful
          Share
          Report
          Copy

          I have placed an order of 1280 and completed the payment through UPI. My money is debited and the merchant transaction is also successful but the same doesn’t reflect on the official Zara App. It still shows payment pending.

          Could you please look into this matter?
          Hi!

          Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

          Regards,
          Team Citrus
          1 Comment
          Helpful +1
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            I had ordered a product from Zara. My amount got debited but the purchase still shows pending payment. I want my money to...
            Helpful
            Share
            Report
            Copy

            Rs 2990 was not transferred to zara account but my money was deducted from my account and my order still got cancelled
            Hi!

            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

            Regards,
            Team Citrus
            1 Comment
            Helpful +1
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              My account is debited with Rs.3750 through zara website, order didn’t get placed but the amount has got deducted from my...
              Helpful
              Share
              Hi,
              I had ordered from Zara and while paying I opted for google pay and the payment got deducted through citrus solutions...
              Helpful
              Share
              Report
              Copy

              I have done my previous payment on zara using upi but the app zara says that I haven't done my payment but the citrus solutions pvt Ltd says that the amount has been paid. Please look into this. I would like to have the money (₹12550) refunded as soon as possible.
              Same happened with me! It's been more than a month I didn't get my refund.
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

              • Citrus ID, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Citrus Support Team
              2 Comments
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                I made a purchase a month ago, my money was debited but order didn't place. I immediately made a complaint here (https://www.consumercomplaints.in/citrus-payment-solutions-money-debited-from-ba...)br...
                Helpful
                Share
                Total amount of 2040 has been deducted on 17th August 2021 by citrus payment solution for ordering items from zara app but...
                Helpful +5
                Share
                I purchased online in Zara and payed through Phonepe UPI, and then cancelled it. The order has been cancelled but I did not...
                Helpful +1
                Share
                ADVERTISEMENT