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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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Citrus Payment Solutions reviews & complaints page 5

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H
[email protected]
from Jaipur, Rajasthan
Jan 20, 2022
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Dear Sir,

The transaction was incomplete, however the amount (Rs.2, 892/-) got deducted from the bank account.

Translation to HSVP for Water Bill Payment for Rs.2, 892/-

Transaction Date: 17/01/2022
Transaction No.:[protected]

Request to kindly look into and help to reimburse the same in Bank Account.

Regards,

Harsh Arora
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    M
    Mannat07
    Jan 20, 2022
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    I made payment for my zara order and returned it on 7th dec but i haven’t received my refund in my account
    +1 photos
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      T
      Tathagat Patil
      Jan 16, 2022
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      I had submitted my fees on 12 jan 2022. the payment was deducted from my account by citrus pay but not received by the college. I request you to refund the amount as soon as possible. attacking the screenshots for transaction id.
      +2 photos
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        A
        alalalapana
        Jan 13, 2022
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        I had filed a complaint on 29th Nov 2021 about an order on zara, where I paid through citrus payment solutions. The money was debited but the order did not go through. My complaint was marked as “resolved” on 2nd December with an assurance that the money will be credited back to my account in a few days. It’s been a month and a half, yet the money hasn’t been returned to me.

        Please look into it and solve this as soon as possible.

        Attaching a screenshot of my original complaint.
        +1 photos
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          T
          Tathagat Patil
          Jan 13, 2022
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          I have submitted the fees using net banking through the citrus payment gateway and the amount has been deducted from the account but it says the transaction failed.
          +3 photos
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            M
            Mannat07
            Jan 12, 2022
            Resolved
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            Resolved

            I returned my zara order on 7th dec 2020 for which payment was done via google pay. I have not received my refund.
            Payment was done on 4th December
            +1 photos
            Apr 19, 2022
            Complaint marked as Resolved 
            Verified Support
            Jan 15, 2022
            Citrus Payment Solutions Customer Care's response             Hi,

            We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

            • Citrus Txn ID, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Citrus Support Team
            Jan 15, 2022
            Updated by Mannat07             Here are the details

            Verified Support
            Jan 22, 2022
            Citrus Payment Solutions Customer Care's response             Hi,

            The screenshot is not visible.
            Jan 22, 2022
            Updated by Mannat07             Here

            Jan 22, 2022
            Updated by Mannat07             Here
            UP| transaction ID
            [protected]
            To: CITRUS SOLUTIONS PVT LTD
            [protected]@axisbank
            Google transaction ID
            CICAgOCez82BHQ
            POWERED
            Verified Support
            Jan 26, 2022
            Citrus Payment Solutions Customer Care's response             Hi,

            We would like to inform you that the refund has been processed against the Citrus TXN ID: OL[protected] on[protected] and the same should get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

            Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

            Regards,
            Citrus Suppport Team
            Jan 26, 2022
            Updated by Mannat07             How long will it take for my this ?
            Feb 05, 2022
            Updated by Mannat07             Can i get the transaction id for refund so that i can raise the complaint with the bank
            Feb 12, 2022
            Updated by Mannat07             I haven’t received my refund
            Feb 14, 2022
            Updated by Mannat07             I haven’t received my refund
            Apr 17, 2022
            Updated by Mannat07             Can i get the transaction no so that i can contact my bank
            Verified Support
            Apr 19, 2022
            Citrus Payment Solutions Customer Care's response             Hi,

            As informed, kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time.

            Thanks
            Citrus Support Team
            Apr 19, 2022
            Updated by Mannat07             I haven’t received my refund yet and evn contacted my bank but they want the transaction number which i dont have
            View replies
            I still haven’t received my refund and even contacted my bank but they want the transaction number which i dont have
            Reply
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              M
              Mannat Aulakh
              Jan 11, 2022
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              I returned my zara order on 7th dec 2021 which was payed via google pay
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                C
                chtpi
                from Aizawl, Mizoram
                Jan 10, 2022
                Resolved
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                Resolved

                Address: India

                I made an online order on Zara and paid via UPI to Citrus Payment Solutions on 12th December, 2021. However, I returned the product and it was successfully returned on 31st December, 2021. Since then, I haven’t been given a refund and I ask you to initiate the refund at the earliest convenience as it’s been a month since I made my order.
                +1 photos
                Feb 18, 2022
                Complaint marked as Resolved 
                Verified Support
                Jan 16, 2022
                Citrus Payment Solutions Customer Care's response                 Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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                  S
                  singh_raj
                  Jan 7, 2022
                  Resolved
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                  Resolved

                  I have tried multiple times for payment from CITRUSEAZYPAY but everytime the amount got deducted from my account but not credited to seller account.
                  I am waiting since a year to get the money returned to my account but it did not returned till now. Below are the transaction details:

                  12/01/21 [protected]/CITRUSEAZYPAY [protected] 12/01/21 8, 215.00
                  12/01/21 [protected]/CITRUSEAZYPAY [protected] 12/01/21 8, 215.00
                  12/01/21 [protected]/CITRUSEAZYPAY [protected] 12/01/21 8, 215.00
                  12/01/21 [protected]/CITRUSEAZYPAY [protected] 12/01/21 8, 215.00
                  22/02/21 [protected]/CITRUSEAZYPAY [protected] 22/02/21 8, 215.00
                  22/02/21 [protected]/CITRUSEAZYPAY [protected] 22/02/21 8, 215.00
                  22/02/21 [protected]/CITRUSEAZYPAY [protected] 22/02/21 8, 215.00
                  22/03/21 [protected]/CITRUSEAZYPAY [protected] 22/03/21 8, 215.00
                  Feb 2, 2022
                  Complaint marked as Resolved 
                  it is resolved
                  Feb 01, 2022
                  Updated by singh_raj                   There is no updates being received and I don't know how long will it take or any action will be taken or not. will I get the update on it.
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                    P
                    Pangnila
                    from Delhi, Delhi
                    Dec 28, 2021
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                    Address: Zara.com Delhi India
                    Website: Citrus solutions pvt ltd

                    My account was debited While making a payment to Zara.com through upi payment, google pay, sbi account which was directed n send to citrus solutions pvt ltd which is a payment gateway.
                    Kindly issue the refund as soon as possible .
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                      R
                      Rifah Khan
                      from Mumbai, Maharashtra
                      Dec 26, 2021
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                      I had made payment on for zara order through upi and it’s been more than a month I haven’t received my money back for my refund.
                      View replies
                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                      Reply
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                        T
                        Tushaar Rajgaria
                        Dec 18, 2021
                        Resolved
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                        Resolved

                        I was placing an order on zara india online on 23rd November and had opted for payment via upi.
                        I then did the payment through paytm upi for which zara had used citrus payment gateway.
                        I did the transaction via [protected]@bankofindia and money got debited from my account but zara did not received the amount.
                        So zara cancelled the order from their side as it keep pending
                        I haven’t been initiated a refund.

                        Kindly check my concern and give me refund of my money at the earliest.
                        +1 photos
                        Jan 20, 2022
                        Complaint marked as Resolved 
                        Verified Support
                        Dec 20, 2021
                        Citrus Payment Solutions Customer Care's response                         Hi!

                        As checked, your transaction is reversed on 24/11/2021 via RRN[protected]. It takes 7-10 working days (except Saturday, Sunday and bank holidays) for amount to reflect in source account. Please contact your issuing bank with the given RRN number in case you have not received any funds.

                        Regards,
                        Team Citrus
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                          V
                          vadehi
                          from jaipur, Rajasthan
                          Dec 17, 2021
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                          Address: nims university jaipur

                          I had ordered from zara and made the payment to citrus private solutions of 1580 rupees on 16 th dec, 2021 and zara has now cancelled the order and my refund has not been initiated. When will i get my refund ?
                          Verified Support
                          Dec 20, 2021
                          Citrus Payment Solutions Customer Care's response                           Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                          Dec 20, 2021
                          Updated by vadehi                           [protected]
                          [protected]@gmail.com

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                            A
                            achyut.jjw
                            from Bengaluru, Karnataka
                            Dec 17, 2021
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                            I was shopping online on the Zara app on 25th November 2021 and placed an order for a jacket and paid using UPI and citrus pay was the merchant partner for the payment. The amount of INR 3354 got deducted from my account but the transaction failed on zara's portal. I have been trying to contact citrus pay and zara but no one is helping out. Please help me get the refund.
                            +3 photos
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                              R
                              Rushali98
                              from Kolkata, West Bengal
                              Dec 16, 2021
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                              Hi!
                              I placed an order on Zara and paid via UPI, Google pay. My money got debited but Zara didn’t receive the payment and my order was on hold. It showed payment pending.

                              Please look into this and refund my money asap!

                              I have already cancelled the order in hopes to get a refund or something but nothing seems to be happening.
                              Please reach out to me and refund my money back..
                              +1 photos
                              Dec 16, 2021
                              Updated by Rushali98                               Please refund the money at the earliest.
                              Dec 16, 2021
                              Updated by Rushali98                               Please reply soon.. this is urgent

                              Verified Support
                              Dec 17, 2021
                              Citrus Payment Solutions Customer Care's response                               Hi,

                              We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 1790 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                              Feel free to write to us if any other information is required.

                              Regards,
                              Team PayU
                              Dec 22, 2021
                              Updated by Rushali98                               Hi.. have not got the refund yet. Please do check and update me at the earliest.
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                                S
                                Shivanigup
                                Dec 15, 2021
                                Resolved
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                                Resolved

                                Hi, i ordered something from zara and i choose a payment method as upi and did the payment through paytm the payment goes to citrus solutions pvt ltd. The amount got deducted but zara didn’t receive the payment. Please refund my amount
                                +1 photos
                                Jan 17, 2022
                                Complaint marked as Resolved 
                                Dec 15, 2021
                                Updated by Shivanigup                                 Hi, zara cancelled my order and they are saying they didn’t receive any payment please check .i need my money back asap
                                Verified Support
                                Dec 17, 2021
                                Citrus Payment Solutions Customer Care's response                                 Hi! As checked, your transaction is reversed on 16/12/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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                                  F
                                  Fazilx
                                  from Nagercoil, Tamil Nadu
                                  Dec 15, 2021
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                                  I was placing an order on zara india online today which is 15/12/2021 and had opted for payment via upi.
                                  I then did the payment through phonepe for
                                  which zara had used citrus payment gateway.
                                  I did the transaction via SBI account in phonepe and money got debited from my account but zara did not received the amount.
                                  So zara cancelled the order from their side as it
                                  keep pending
                                  I haven't been initiated a refund.
                                  Please, Kindly check my concern and give me refund as soon as possible. And i have attached the proof of payment made to Citrus solutions
                                  +1 photos
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                                    D
                                    divysuraj
                                    Dec 15, 2021
                                    Resolved
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                                    Resolved

                                    I was placing an order on zara india online on 15th december and had opted for payment via upi.
                                    I then did the payment through google pay for which zara had used citrus payment gateway.
                                    I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
                                    So zara cancelled the order from their side as it keep pending
                                    I haven’t been initiated a refund.

                                    Kindly check my concern and give me refund of my money at the earliest.
                                    +1 photos
                                    Jan 16, 2022
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Dec 16, 2021
                                    Citrus Payment Solutions Customer Care's response                                     Hi,

                                    We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 26520.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                                    Feel free to write to us if any other information is required.

                                    Regards,
                                    Citrus Support Team
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                                      B
                                      Bharathsimhareddy28
                                      Dec 14, 2021
                                      Resolved
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                                      Resolved

                                      Please refund my fee
                                      +1 photos
                                      Jan 17, 2022
                                      Complaint marked as Resolved 
                                      Dec 16, 2021
                                      Updated by Bharathsimhareddy28                                       I have paid the fee but it is not showing paid so please refund my money

                                      Verified Support
                                      Dec 17, 2021
                                      Citrus Payment Solutions Customer Care's response                                       Hi,

                                      Please note that this is a successful transaction via Citrus Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                      Regards,
                                      Citrus Support Team
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                                        C
                                        chavi sood
                                        Dec 14, 2021
                                        Resolved
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                                        Resolved

                                        I had placed an order on Zara on 8th December 2021 & the payment mode selected
                                        was UPI. I had made payment through
                                        GooglePay & gateway partner of Zara is Citrus
                                        Solutions Pvt. Ltd.
                                        Now the payment is debited from my account but was not made through
                                        I request you to please refund my 1st payment made asap.
                                        +3 photos
                                        Jan 16, 2022
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Dec 16, 2021
                                        Citrus Payment Solutions Customer Care's response                                         Hi,

                                        We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

                                        Feel free to write to us if any other information is required.

                                        Regards,
                                        Citrus Support Team
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