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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
Unresolved
1192
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Citrus Payment Solutions reviews & complaints page 9

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E
Esther Zonunsangi
Nov 14, 2021
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Address: New Colony-1

I have issued my complaint regarding the refunded money not being in my account, citrus solutions haven’t reply nor review to my complaints yet!!! It’s already two nights! I will always raise an issue if i did not get back my money!
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    S
    Shailesh Das
    Nov 14, 2021
    Resolved
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    Resolved

    I have paid for BPSC, 600 rupee deducted from my account, but still bpsc saying to pay..

    CITRUS reference no. genereted; [protected]

    PLEASE RESOLVE THIS ISSUE WITHIN DAYS, I HAVE TO FILL FORM FOR BPSC BEFORE THE LAST DATE 19 NOV, 2021

    PAYMENT RECEIPT ATTACHED WITH THIS COMPLAINT.
    +1 photos
    Nov 14, 2021
    Complaint marked as Resolved 
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      A
      Aatish Balaji
      Nov 14, 2021
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      I was placing an order on zara india online on 14th November and had opted for payment via upi.
      I then did the payment through google pay for which zara had used citrus payment gateway.
      I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
      So zara cancelled the order from their side as it keep pending
      I haven’t been initiated a refund.

      Kindly check my concern and give me refund of my money at the earliest
      +1 photos
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        B
        Bhubhaskar
        from Patna, Bihar
        Nov 13, 2021
        Resolved
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        Resolved

        On 4th Nov 2021 My money Rs 600 deducted but I was not able to fill my application form for
        67th BPSC (REF-IGAMIXDVA8). After that I paid again Rs 600 for the same application to complete my application ( Ref-IGAMIXEFZ7). So Rs 600 should be refunded to my account.
        +2 photos
        Dec 15, 2021
        Complaint marked as Resolved 
        Verified Support
        Nov 14, 2021
        Citrus Payment Solutions Customer Care's response         Hi!

        As checked, these are successful transactions via Citrus transaction Id - OL[protected] & OL[protected] and merchant transaction Id - [protected] & [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "eazypay" directly to get the status at their end.

        Regards,
        Team Citrus

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          E
          Esther Zonunsangi
          Nov 12, 2021
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          Address: New Colony-1

          I made an order tonight 12/11/2021 on zara app and i was paying via upi through phonepe the transaction id is T2111121905075100212606, the transaction was successful but it says that my order is a pending payment and it got cancelled! But i havent received my money back! My money 3080 has already been deducted from my account and is already reaching the citrus solutions account why don’t we get the refunded money if it is not reaching zara!please resolve my issue as soon as possible and please give me back my money !!
          +1 photos
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            E
            Esther Zonunsangi
            Nov 12, 2021
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            Address: New Colony-1

            I was placing an order from Zara app 12th November, 2021 and i was opted to pay via upi through phonepe, the transaction was successful and my money had also been deducted, but it says my order is a pending payment!The money has already been deducted from my account and is reaching the merchant bank account which is citrus solutions pvt ltd!why is it still shown as a pending payment???please resolve my issue as soon as possible!!!i cannot just lost my money without getting anything!
            +2 photos
            Nov 18, 2021
            Complaint marked as Resolved 
            I filed my complaint on 12th nov night and after two days they replied to my complaint and said that my money has been reversed and told me to wait for one week to receive my money and it has been credited to my account tonight😁although it took them too long citrus is not a company that will steal your money, they are trustworthy🌞
            Verified Support
            Nov 15, 2021
            Citrus Payment Solutions Customer Care's response             Hi!

            As checked, your transaction has been reversed on 15/11/2021 via ARN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

            Regards,
            Team Citrus
            Nov 17, 2021
            Updated by Esther Zonunsangi             Still did not receive it😡
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              A
              aryan022
              from Jodhpur, Rajasthan
              Nov 12, 2021
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              I ordered an item from zara and payment was done via citrus payment, which was successful. But within an hour i cancelled the order. Till now i haven't gotten any info regarding refund initiation. Please tell me how quick the money would be refunded.
              View replies
              Hi! Please connect with the merchant for refund related issue.
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                A
                aryan022
                from Jodhpur, Rajasthan
                Nov 12, 2021
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                I ordered an article from zara and payment was done via citrus payment, which was successful. But within an hour i cancelled the order. Till now i haven't gotten any info regarding refund initiation. Please tell me how quick the money would be refunded. Transaction proof is attached below.
                +1 photos
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                  J
                  Jennifertigga
                  Nov 12, 2021
                  Resolved
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                  I was purchasing 2items through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 11, 580 got deducted but my order in the Zara app still shows payment pending and now got canceled. Kindly refund my money.
                  UPI Transaction id is[protected].
                  Nov 19, 2021
                  Complaint marked as Resolved 
                  View replies
                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                    P
                    preeti53
                    from Mumbai, Maharashtra
                    Nov 11, 2021
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                    I was trying to place an order on Zara. I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 2990 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
                    UPI Transaction id is[protected]
                    Nov 13, 2021
                    Updated by preeti53                     Attached below is the transaction screen shot

                    View replies
                    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                    Reply
                    preeti53's [Complaint's author] reply, Nov 12, 2021
                    Contact number used- 9820951427
                    Email- [email protected]
                    Transaction ID- 131472811914
                    Transaction Date- 10th November, 2021
                    Transaction Time- 11:27 pm (IST)
                    I am not getting the option to add a screenshot of the transaction
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                      V
                      Vaishnavi Suresh Shinde
                      Nov 10, 2021
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                      Address: Nashik

                      Was purchasing a perfume online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of phone pay .My money 1290 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
                      UPI Transaction id is
                      T2111101823303096023609
                      View replies
                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                        V
                        Vaishnavi Suresh Shinde
                        Nov 10, 2021
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                        Address: Nashik

                        I was purchasing a perfume online through Zara app.I chose an option to pay through UPI payments. They redirected me to citrus solutions merchant to continue my payment. I entered my upi id of google pay .My money 1290 rupees got deducted but my order in the Zara app still shows payment pending. Kindly refund my money.
                        UPI Transaction id is
                        T2111101823303096023609
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                          A
                          Akansha Vij
                          Nov 10, 2021
                          Resolved
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                          Resolved

                          I ordered from zara online and paid through google pay. My amount for debited immediately but on zara app it showed payment pending, after a day the order got cancelled but my refund has not been initiated
                          Zara order no.- [protected]
                          +1 photos
                          Dec 15, 2021
                          Complaint marked as Resolved 
                          Verified Support
                          Nov 12, 2021
                          Citrus Payment Solutions Customer Care's response                           Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                            S
                            Shubhangi Soni
                            Nov 10, 2021
                            Resolved
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                            Resolved

                            Hello Citrus Team, I placed an order on Zara on 9th Nov for 2 products of which the total is Rs. 4780. I made the payment through the UPI option and the gpay. The whole amount has been deducted from my account, but the status of my zara order is still showing Pending as they did not receive the amount. Due to the exceeding time, they have canceled my order but my money has still not been refunded. I request you to refund the amount soon as soon as possible.
                            +1 photos
                            Dec 15, 2021
                            Complaint marked as Resolved 
                            Verified Support
                            Nov 12, 2021
                            Citrus Payment Solutions Customer Care's response                             Hi!

                            As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and merchant transaction Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                            Regards,
                            Team Citrus
                            Verified Support
                            Nov 12, 2021
                            Citrus Payment Solutions Customer Care's response                             PFA

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                              K
                              Khushi_chauhan_
                              Nov 8, 2021
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                              I was placing an order on zara india online and had opted for payment via upi.
                              I then did the payment through google pay for which zara had used citrus payment gateway.
                              I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
                              So zara cancelled the order from their side as it keep pending
                              I haven’t been initiated a refund.

                              Kindly check my concern and give me refund of my money at the earliest.
                              View replies
                              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                                M
                                Manya1510
                                from Indore, Madhya Pradesh
                                Nov 7, 2021
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                                Resolved

                                I made a paytm upi payment to zara on the app today. The money was deducted from my bank account but it is not reflecting in the zara app where the status of the order is still Payment Pending. I humbly request you to look into the matter and kindly resolve it at the earliest.

                                Thanks
                                +1 photos
                                Dec 15, 2021
                                Complaint marked as Resolved 
                                Nov 07, 2021
                                Updated by Manya1510                                 Attached the wrong screenshot in the complain. Here is the right one.

                                Verified Support
                                Nov 10, 2021
                                Citrus Payment Solutions Customer Care's response                                 Hi!

                                Your transaction is reversed on 8/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

                                Regards,
                                Team Citrus
                                View replies
                                Hey! Did you get your refund?
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                                  H
                                  Harry77777
                                  Nov 7, 2021
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                                  Address: Sohna road ,sector 48 ,Gurgaon

                                  I was placing an order on zara india online on 7th November for perfume and had opted for payment via upi.
                                  I then did the payment through google pay for which zara had used citrus payment gateway.
                                  I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
                                  So zara cancelled the order from their side as it keep pending
                                  I haven’t been initiated a refund.

                                  Kindly check my concern and give me refund of my money at the earliest.
                                  View replies
                                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                                  Reply
                                  Harry77777's [Complaint's author] reply, Nov 9, 2021
                                  Is citrus solution taking any action to resolve my issue
                                  This is the proof of the payment deductions

                                  I was placing an order on zara india online on 7th November for perfume and had opted for payment via upi. I then did the payment - Comment #3917969 - Image #0
                                  I was placing an order on zara india online on 7th November for perfume and had opted for payment via upi. I then did the payment - Comment #3917969 - Image #1
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                                    K
                                    Kamakshi Ailawadi
                                    Nov 6, 2021
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                                    I was ordering from Zara app which took me to Citrus website as i opted for UPi payment method. As i filled my UPI id and it redirected me a link that was sent by a message to confirm payment. I confirmed it and the money got deducted from my bank account but on citrus website it showed transaction was unsuccessful. I want my money back, please help me .
                                    View replies
                                    For reference pls find the ss of payment done.

                                    Zara order payment issue via Citrus Payment Solutions - Comment #3917715 - Image #0
                                    Reply
                                    Citrus Payment Solutions Customer Care's response, Nov 10, 2021
                                    Verified Support
                                    Hi!

                                    Your transaction is reversed on 8/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

                                    Regards,
                                    Team Citrus
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                                      S
                                      sai agal
                                      Nov 6, 2021
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                                      To
                                      Citrus solutions

                                      My name is sailesh

                                      I have made an payment to pay property tax through GHMC website ..

                                      I have paid an amount of rs 32686 using Google pay and it went through citrus solutions Pty ltd.. and the amount has been debited from my account..
                                      But it still shows the property tax pending in GHMC website..

                                      The transaction details are;

                                      Amount paid: rs 32686
                                      29th April 2020 at 19:15

                                      UPI Transaction I'd :
                                      [protected]

                                      To:
                                      Citrus solutions Pvt ltd

                                      From : axis bank savings account.
                                      +1 photos
                                      Verified Support
                                      Nov 08, 2021
                                      Citrus Payment Solutions Customer Care's response                                       Hi!

                                      As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and merchant transaction Id - M103090361320200429191329 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                      Regards,
                                      Team Citrus
                                      Nov 08, 2021
                                      Updated by sai agal                                       Who is the merchant here? it is citrus payment solutions right?
                                      Nov 08, 2021
                                      Updated by sai agal                                       I did contact GHMC and they confirmed that they did not receive tax amount 32686. Please refund my amount if it is not credited to GHMC
                                      Nov 11, 2021
                                      Updated by sai agal                                       I did not receive any reply. I will file a case if no reply as my amount is pending for almost 2 years. GHMC confirmed that they did not receive any money so please give clarity on my money
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                                        V
                                        varda66
                                        from Noida, Uttar Pradesh
                                        Nov 6, 2021
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                                        I placed an order via Zara app. Rs 4780 was debited from my account via Google pay but not reflected on the Zara app.
                                        +1 photos
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