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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 7

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I paid through citrus by google pay for ordering at zara but they did not recieve any payment and amount is deducted from my account and paid to citrus.
kindly initiate refund

+1 photos

Jan 12, 2022

Complaint marked as Resolved

Verified Support

Dec 06, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 4490 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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A

Araih

from Delhi, Delhi

Jan 13, 2022

I made a purchase on 13 December 2021. But Zara didn't receive the payment l. The amount is debited from my account for the cancelled order.

Payment paid but not received by zara - Comment #3944516 - Image #0

Payment paid but not received by zara - Comment #3944516 - Image #1

A

Araih

from Delhi, Delhi

Jan 13, 2022

I made an order on 13 December 2021. I made the payment through gpay. The amount is debited from my account but not received by Zara.

Payment paid but not received by zara - Comment #3944555 - Image #0

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I was placing an order on zara india online on 6th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@sbibank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest

+1 photos

Jan 30, 2022

Complaint marked as Resolved

Verified Support

Dec 06, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 2080
was a failed transaction. The amount has been refunded to your source account on XXXX and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Verified Support

Dec 06, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 2080
was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Dec 20, 2021

Updated by Tarandeep2691 hello
I didn't get any refund yet. I am still waiting for my refund. please refund as soon as possible

Verified Support

Dec 20, 2021

Citrus Payment Solutions Customer Care's response Hi!

Please connect with your issuing bank via RRN[protected] for further assistance.

Regards,
Citrus Support Team

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Hello, I was booking Jungle Safari from Jib Corbett GOI Website https://corbettonline.uk.gov.in I used Netbanking using my ICICI S/B Account & from https://corbettonline.uk.gov.in I was redirected to ICICI via Citrus payment Solutions. After entering my ICICI Bank related info amount of 5521 INR. got debited from my account but the booking is still not confirmed. I even checked with ICICI already who said that fro their side payment was successful & yes I also see that in my transactions. Please find the same attached & request you to refund this amount of 5521 ASAP Plz.

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I made a payment on the ZARA mobile application using UPI, the payment was successfull and the amount was debited from my bank account but it was not received by ZARA and hence my order was cancelled. Please initiate a refund immediately. Receipt is attached below.

Date : 26/11/2021
App: ZARA
amount : rupees 2084

Name: Ratnesh Singh
mobile : [protected]
email: [protected]@gmail.com

+1 photos

Jan 8, 2022

Complaint marked as Resolved

Verified Support

Dec 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this transaction is reversed on 19/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Verified Support

Dec 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the hassle. As checked, this transaction is reversed on 29/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: India

I was making a purchase from zara for Rs 3980, using my UPI ID. The money was deducted but zara never received it and hence my order wasn’t completed.

I’ve also written to Citrus solutions to enquire about getting my money back, but they haven’t reverted back yet.

Ticket number :[protected]as sent in the automated mail received from citrus)

+1 photos

Jan 9, 2022

Complaint marked as Resolved

Verified Support

Dec 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 29/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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A

alalalapana

Jan 13, 2022

Hey Team,
I still haven’t received the money back. Please look into it.
Thank you.

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I had placed an order on Zara on 25th
November 2021 & the payment mode selected
was UPI. I had made payment through
GooglePay & gateway partner of Zara is Citrus
Solutions Pvt. Ltd.
Now the payment is debited from my account but was not made through, payment was struck and I’ve to do repayment from other mode.
I request you to please refund my 1st payment made of 4, 114 As Soon As Possible.

+2 photos

Dec 1, 2021

Complaint marked as Resolved

Verified Support

Dec 02, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 4144 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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E

Eliza Techi Tara

Dec 7, 2021

I had placed an order on Zara on 6th
December 2021 & the payment mode selected
was UPI. I had made payment through
GooglePay & gateway partner of Zara is Citrus
Solutions Pvt. Ltd.
Now the payment is debited from my account but was not made through, payment was struck,
I request you to please refund my payment made of 2990 As Soon As Possible

Zara Payment Refund As Soon As Possible - Comment #3929128 - Image #0

E

Eliza Techi Tara

Dec 7, 2021

I had placed an order on Zara on 6th December 2021 & the payment mode selected
was UPI. I had made payment through
GooglePay & gateway partner of Zara is Citrus
Solutions Pvt. Ltd.
Now the payment is debited from my account but was not made through, payment was struck
I request you to please refund my payment made of 2, 990 As Soon As Possible

Zara Payment Refund As Soon As Possible - Comment #3929133 - Image #0

Crimebranchskr's reply, Dec 9, 2021

Dear,
We got your complain. Please forward evidence by whatsapp on 9341477262.( Nine three four one four seven seven two six two) Never share any personal information to anyone.

Thanks
Crime branch

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Hi,

I tried to book a night stay at Jim Corbett with Reference ID: A[protected] dated 29th Nov'21 and the payment of Rs.9708/- is deducted via PHONEPE with transaction ID: T2111292330019098577403 (UPI Payment), requesting you to please initiate a refund

Payment Portal Used: Citrus Payment Solutions

Regards,
Rajat Bhatnagar

Jan 8, 2022

Complaint marked as Resolved

Verified Support

Dec 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Address: Bangalore

I made a payment of Rs 2382 on 27th Nov using my HDFC debit Card to Sahitya Books. The Ref no given on HDFC site is[protected]. Sahitya Books says no such payment received. The amount had been debited to my HDFC account. Please look into this.
Vangeepuram Satakopan
[protected]@gmail.com
[protected]

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After going through the payment gateway of Citrus Payment Solutions, my money got deducted; however, the app still shows payment pending.

My humble request to kindly resolve the issue at the earliest

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Was placing an order on zara india online on 27th november and had opted for payment via upi.
I then did the payment through paytm for which zara had used citrus payment gateway.
I did the transaction from via @statebankofindia and money got deducted from my account.
I cancelled the particular order on 28th but did not receive my refund of it

Kindly check my concern and give me my refund at the earliest.

+1 photos

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Subject: Need a receipt of payment on email id.
Sir I made a transaction from pnb account to Kurukshetra University through net banking option on your citrus pay platform but I didn't got any receipt which I need to submit in university so kindly send me a receipt of the same. Thanks
From pnb A/c
Transaction details: CITRUS PA/[protected]/[protected]/
Date of fee submission: 27/11/2021
Time of transaction: 22:48:00
Amount: 1250
Contact no: [protected]
Email id: dawar.[protected]@gmail.com

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I have made a cancelation request from Zara and they have initiated the refund but I haven't received it yet, It was made through Citrus Payment Solutions. I Would like to get the refund as soon as possible.

+1 photos

Jan 2, 2022

Complaint marked as Resolved

Verified Support

Dec 02, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 2490.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi
I made an order with Zara but my payment had an issue . Kindly initiate my refund please . Please look into the matter and help me . I request you . Zara has cancelled my order but the amount in debited from my bank account .

+1 photos

Dec 5, 2021

Complaint marked as Resolved

My complaint has not been resolved

Nov 27, 2021

Updated by Chanda.21 Kindly initiate my refund

Nov 27, 2021

Updated by Chanda.21 My complaint has not been resolved

Nov 28, 2021

Updated by Chanda.21 My complaint has not been resolved it’s false

Nov 28, 2021

Updated by Chanda.21 Kindly initiate my refund

Dec 05, 2021

Updated by Chanda.21 My refund has still not initiated

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I chose upi method on zara app kindly initiate my refund my payment was not done

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C

Chanda.21

Nov 26, 2021

Kindly initiate my refund

Zara payment issue . Kindly initiate my refund - Comment #3925493 - Image #0

C

Chanda.21

Nov 26, 2021

Kindly initiate my refund

Zara payment issue . Kindly initiate my refund - Comment #3925497 - Image #0

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 27, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

Chanda.21's [Complaint's author] reply, Nov 28, 2021

9717711306 [email protected]

Chanda.21's [Complaint's author] reply, Nov 28, 2021

Amount- ₹3324
Date - 26 NOVEMBER 2021

C

Chanda.21

Nov 28, 2021

Transaction details

Zara payment issue . Kindly initiate my refund - Comment #3925891 - Image #0

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Address: Yamuna Nagar, Haryana

On 25th November, 2021 I placed an order on zara app and selected upi payment option. They redirected me to citrus payment solutions page. I approved the payment request on google pay upi of 7416 rupees and the amount has been deducted from my account but the app shows payment has failed. Please look into the matter

+1 photos

Dec 31, 2021

Complaint marked as Resolved

Verified Support

Nov 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 26/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus

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I made a transaction of 2154 through CITRUS SOLUTIONS PVT LTD for a pair of shoes in zara app but the payment has not conformed yet...my upi ID is "[protected]@okicici "..please solve my problem as soon as possible...My mob no is [protected] or Gmail me in [protected]@gmail.com...

+1 photos

Dec 31, 2021

Complaint marked as Resolved

Nov 26, 2021

Updated by Shaik nawaz65 I want a immediate response from you as I have raised a complaint...

Verified Support

Nov 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 26/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus

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Address: Surat,Gujarat

I ordered from zara app and paid through citrus pay upi. The amount got debited but it showed pending status. Pls refund the amount

+1 photos

Verified Support

Nov 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 26/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus

Nov 29, 2021

Updated by Amaan Kapadia Still not received the refund

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I made a purchase of 2, 084₹ on zara app through upi (phonepe) but my order not placed and money debited!!!

+1 photos

Jan 9, 2022

Complaint marked as Resolved

Verified Support

Nov 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction is reversed on 26/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus

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Address: Surat Gujarat

I payed zara with help o[censored]pi. The amount got debited but status showed still pending. I want the refund. Attaching the screenshot

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From the ZARA app I ordered and did a payment through Gpay UPI which ₹8612 payment is completed but in my Zara app the payment amount ₹8612is not completed.

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N

Ngayaiwon Hashunao

Nov 25, 2021

the amount which is mentioned above is sum amount of ₹8612 is deducted on[protected] but the payment is not been reflected to the ZARA app. Which I request to please CREDIT to my account ASAP

Payment completed but in my ZARA order its showing as pending payment - Comment #3925072 - Image #0

Payment completed but in my ZARA order its showing as pending payment - Comment #3925072 - Image #1

M

Manisha.chawla29

Nov 26, 2021

Same has been done with me

Payment completed but in my ZARA order its showing as pending payment - Comment #3925215 - Image #0

Manisha.chawla29's reply, Nov 26, 2021

Please initiate my refund 🙏🏻

Crimebranchskr's reply, Nov 27, 2021

Dear,
We got your mail. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

Thanks
Crime branch
Lodhi road delhi

ng Hashunao's reply, Dec 1, 2021

Did you tried with given phone number which is given below?
Any status about the refund money ?

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