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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
Resolved
1777
Unresolved
1192
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Citrus Payment Solutions reviews & complaints page 6

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C
chavi sood
Dec 14, 2021
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I had placed an order to ZARA on the 8th Dec and the money was deducted for the same but the order was canceled by the brand pretty soon. I asked the CC to refund the money they said it will be done in the next 10 days or so or I'll have to file a chargeback. Suggest you to kindly help with the same
+1 photos
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    G
    Gargi Baluni
    Dec 13, 2021
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    I placed an order on Zara app on December 13, 2021 and had paid an amount of ₹5, 470 through UPI and the payment gateway was Citrus Payment.
    My payment was successful through my bank but the citrus payment gateway showed payment not successful. You can find the order number here:
    [protected] and in the screenshot.
    Zara also shows pending payment.

    The amount debited hasn’t been credited back till date while the RBI guidelines mandates reversal of funds on the same day of failed transaction.

    Please credit back my funds.
    +2 photos
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      Y
      Yathin8118
      from Hyderabad, Telangana
      Dec 13, 2021
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      Address: 316, 3rd Floor, Gala Commercial Complex, Dindayal Upadhyay Marg, Mulund West, Mumbai, Maharashtra 400080

      My money has been deducted when I was shopping online through “zara app” and there’s no sign of any refund or any payment to the merchant. I request you to provide me a refund as soon as possible.

      Transaction ID:

      T2112131755536820408466
      View replies
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

      • Citrus ID, Merchant, and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Citrus Support Team
      Reply
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        Y
        Yathin8118
        from Hyderabad, Telangana
        Dec 13, 2021
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        Address: 316, 3rd Floor, Gala Commercial Complex, Dindayal Upadhyay Marg, Mulund West, Mumbai, Maharashtra 400080, Hyderabad, Telangana

        My money has been deducted in this private payment platform(citrus solution pvt ltd) when I was shopping online through Zara clothing app and there’s no sign of any refund or any payment in the Zara app. I hope they’ll resolve this problem as soon as possible
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          I
          Iqhra Ajani
          Dec 12, 2021
          Resolved
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          Resolved

          I have made the payment but my order has been cancelled. Kindly refund the amount
          +5 photos
          Jan 16, 2022
          Complaint marked as Resolved 
          Dec 15, 2021
          Updated by Iqhra Ajani           Can you reply

          Verified Support
          Dec 16, 2021
          Citrus Payment Solutions Customer Care's response           Hi,

          We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

          Regards,
          Citrus Support Team
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            P
            pranavv29
            from Mohali, Punjab
            Dec 12, 2021
            Resolved
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            Resolved

            I was placing an order on zara india online on 12th december 2021 and had opted for payment via upi.
            I then did the payment through google pay for which zara had used citrus payment gateway.
            I did the transaction via [protected]@oksbi and money got debited from my account but zara did not received the amount. Transaction id[protected]
            So zara cancelled the order from their side as it keep pending
            I haven’t been initiated a refund.

            Kindly check my concern and give me refund of my money at the earliest.
            +3 photos
            Dec 12, 2021
            Complaint marked as Resolved 
            I was placing an order on zara india online on 12th december 2021 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via ps29nov11@oksbi and money got debited from my account but zara did not received the amount. Transaction id 134655035635 So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest.
            Dec 12, 2021
            Updated by pranavv29             Reply fast

            Verified Support
            Dec 14, 2021
            Citrus Payment Solutions Customer Care's response             Hi,

            We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 5590 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

            Feel free to write to us if any other information is required.

            Regards,
            Citrus Support Team
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              D
              d p mahla
              Dec 12, 2021
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              The above payment for Water Bill of HSVP has not being reflected at destination even after two days .Though Payment was successful at bank but there seems to be server problem after that as the payment invoice was not generated .

              Kindly look into for early resolution .
              View replies
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

              • PayU, Merchant, and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Citrus Support Team
              Reply
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                N
                Nupur333
                from Manipal, Karnataka
                Dec 12, 2021
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                Had placed an order on Zara on 11 December and the payment mode selected was UPI. I made the payment via GooglePay and gateway partner of zara is Citrus solutions PVT LTD. The money got debited from my account but I cancelled the order shortly after.
                Now the order shows as cancelled but there is no mention of anything regarding the refund.
                According to zara, they hadn't charged anything yet, and the amount deducted corresponds to pre-authorization of payment by the bank.
                Please refund my money as soon as possible.
                View replies
                Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                Reply
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                  R
                  Ravijha1234
                  Dec 10, 2021
                  Resolved
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                  Resolved

                  I ordered a zara product through UPI via phonepe. My money was deducted but order is not showing as confirmed. Please return my money as soon as possible. Transactiod id: T2112091603006135397395
                  Zara order id: Nº [protected]
                  +1 photos
                  Jan 15, 2022
                  Complaint marked as Resolved 
                  Verified Support
                  Dec 13, 2021
                  Citrus Payment Solutions Customer Care's response                   Hi! As checked, your transaction is reversed on 10/12/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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                    E
                    Ethan Kharpuri
                    Dec 9, 2021
                    Resolved
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                    Resolved

                    I ordered a jacket from Zara through upi and the money got debited but the product was declined and failed .
                    Amount rs 5590
                    I need the refund asap
                    +1 photos
                    Jan 15, 2022
                    Complaint marked as Resolved 
                    Verified Support
                    Dec 10, 2021
                    Citrus Payment Solutions Customer Care's response                     Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                      R
                      Ravijha1234
                      Dec 9, 2021
                      Resolved
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                      Resolved

                      I ordered a zara product through UPI via phonepe. My money was deducted but order is not showing as confirmed. Please return my money as soon as possible. Transactiod id: T2112091603006135397395
                      Zara order id: Nº [protected]
                      +2 photos
                      Jan 14, 2022
                      Complaint marked as Resolved 
                      Verified Support
                      Dec 11, 2021
                      Citrus Payment Solutions Customer Care's response                       Hi! As checked, your transaction is reversed on 10/12/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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                        N
                        Nivino K Achumi
                        Dec 9, 2021
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                        I have received a confirmation of payment by citrus payment solutions but Zara has not yet receive my payment
                        +3 photos
                        View replies
                        Dear,
                        We got your complain. Please forward evidence by whatsapp on [protected].( Nine three four one four seven seven two six two) Never share any personal information to anyone.

                        Thanks
                        Crime branch
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                          E
                          Eliza Techi Tara
                          Dec 7, 2021
                          Resolved
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                          Resolved

                          Address: New Delhi Safdarjung enclave Arjun Nagar

                          I had placed an order on Zara on 6th
                          December 2021 & the payment mode selected
                          was UPI. I had made payment through
                          GooglePay & gateway partner of Zara is Citrus
                          Solutions Pvt. Ltd.
                          Now the payment is debited from my account but was not made through, payment was struck.
                          I request you to please refund my 1st payment made of 2, 990 As Soon As Possible
                          +1 photos
                          Dec 8, 2021
                          Complaint marked as Resolved 
                          had placed an order on Zara on 6th December 2021 & the payment mode selected was UPI. I had made payment through GooglePay & gateway partner of Zara is Citrus Solutions Pvt. Ltd. Now the payment is debited from my account but was not made through, payment was struck. I request you to please refund my 1st payment made of 2, 990 As Soon As Possible
                          Dec 07, 2021
                          Updated by Eliza Techi Tara                           I had placed an order on Zara on 6th December 2021 & the payment mode selected
                          was UPI. I had made payment through
                          GooglePay & gateway partner of Zara is Citrus
                          Solutions Pvt. Ltd.
                          Now the payment is debited from my account but was not made through, payment was struck. I request you to please refund my 1st payment made of 2, 990 As Soon As Possible
                          Verified Support
                          Dec 09, 2021
                          Citrus Payment Solutions Customer Care's response                           Hi,

                          We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
                          processed on[protected] for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

                          Regards,
                          Citrus Support Team
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                            S
                            Shnaolid
                            Dec 7, 2021
                            Resolved
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                            Resolved

                            I was placing an order on zara india online on the 6th December and used UPI as my payment method. I used paytm to pay the money as requested by citrus pay which zara uses. The money got debited from my account but transaction was failed on citrus pay website.
                            So zara kept my order on pending and i had to use my card. I haven’t been initiated any refund till now. So kindly take a look into it.
                            REF NO of the transaction is[protected]
                            Jan 16, 2022
                            Complaint marked as Resolved 
                            Verified Support
                            Dec 09, 2021
                            Citrus Payment Solutions Customer Care's response                             Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                            • Citrus ID, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Citrus Support Team
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                              D
                              Dlirus
                              from Amritsar, Punjab
                              Dec 6, 2021
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                              Address: India

                              Hi there, I make an transaction for zara online order of rs.9570. but the order got cancelled after few minutes. It's been 7 days abd I haven't got my refund yet.
                              This is upi transaction I'd[protected].
                              this is order number of zara that got cancelled but got my money [protected].
                              Kind and regards
                              View replies
                              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                                A
                                Aakash190
                                from Bhubaneswar, Odisha
                                Dec 5, 2021
                                Resolved
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                                Resolved

                                I was in Zara shopping some accessories and when I chose the payment method for UPI it directed me to Paytm and pay citrus solutions and when the payment got debited and I came back to Zara I went to purchases and it was still showing payment pending I need a refund
                                +1 photos
                                Jan 17, 2022
                                Complaint marked as Resolved 
                                Verified Support
                                Dec 06, 2021
                                Citrus Payment Solutions Customer Care's response                                 Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                                  A
                                  Aabrol
                                  from Ghaziabad, Uttar Pradesh
                                  Dec 5, 2021
                                  Resolved
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                                  Resolved

                                  I placed an order on zara india online on 4th December 2021 and had opted for payment via upi.
                                  I then did the payment through google pay for which zara had used citrus payment gateway.
                                  I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount.
                                  So zara cancelled the order from their side as it keep pending and order no. - [protected]
                                  I would like a Refund as soon as possible.

                                  Kindly check my concern and give me refund of my money at the earliest.
                                  +1 photos
                                  Jan 12, 2022
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Dec 06, 2021
                                  Citrus Payment Solutions Customer Care's response                                   Hi,

                                  We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed on[protected] for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

                                  Regards,
                                  Citrus Support Team
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                                    K
                                    Kika Zhimo
                                    Dec 4, 2021
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                                    Kindly Refund payment made through Zara app
                                    View replies
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                    • Citrus ID, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Citrus Support Team
                                    Reply
                                    Kika Zhimo's [Complaint's author] reply, Dec 7, 2021
                                    Transaction date - 4th Dec, ₹2880
                                    Phone no. 6909704620
                                    Citrus ID: CICAgOCe_biEdg
                                    UPI Transaction no. 133842549539
                                    KIKATOLI ZHIMOMI (HDFC BANK)
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                                      K
                                      Kika Zhimo
                                      Dec 4, 2021
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                                      Purchased product from Zara online store, payment mode was done through this CITRUS PAYMENT SOLUTION. But The product’s payment isn’t done yet. Why?
                                      View replies
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                      • Citrus ID, Merchant, and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Citrus Support Team
                                      Reply
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                                      1 found this helpful
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                                        M
                                        Mumni
                                        from Pasighat, Arunachal Pradesh
                                        Dec 3, 2021
                                        Resolved
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                                        Resolved

                                        Ordered stuff from zara app money has been deducted already from my account but the purchased item status is showing pending.
                                        +2 photos
                                        Jan 16, 2022
                                        Complaint marked as Resolved 
                                        Dec 03, 2021
                                        Updated by Mumni                                         Kindly refund my money asap
                                        Verified Support
                                        Dec 09, 2021
                                        Citrus Payment Solutions Customer Care's response                                         Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details with us via and we shall assist you further.

                                        • Citrus ID, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Citrus Support Team
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