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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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1192
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Citrus Payment Solutions reviews & complaints page 4

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N
Nisheeth Singh
Apr 13, 2022
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Address: C2180, Indira Nagar, Lucknow 226016

This is regarding my house tax, which was deposited using Citruseazypay on 07/04/2021. But now when I am going to deposit house tax for this year it is showing that it is pending for the last year. Here are the details of the transaction.

Date- 07/04/21
Narration -[protected]/CITRUSEAZYPAY
Cheque/Ref no - [protected]
Amount - 1, 353.00

Can you give me any updates on this.

Thanks
Nisheeth Singh
nisheeth.[protected]@gmail.com
View replies
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards, Team Citrus
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    R
    Rakesh soyal
    from Hyderabad, Telangana
    Apr 12, 2022
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    Dear sir /madam,
    I have made a payment for MY TRADE LICENCE RENEWAL online . Amount deducted from my account but Licence Renewal showing still due . Please check and clear my issue.
    Transaction details are below
    +1 photos
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      L
      Lashkari Associate
      from Kota, Rajasthan
      Apr 11, 2022
      Resolved
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      Resolved

      Sir, While filling the examination form for University of Kota on 08/04/2022, I submitted the examination fees of Rs.2700/- thru HDFC netbanking via CITRUSEAZYPAY.
      Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
      Please get my money refunded back in my account as soon as possible.
      +1 photos
      May 20, 2022
      Complaint marked as Resolved 
      Verified Support
      Apr 13, 2022
      Citrus Payment Solutions Customer Care's response       Hi!

      As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

      Regards,
      Team Citrus
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        K
        Krish Hitesh Mehta
        from Mumbai, Maharashtra
        Apr 10, 2022
        Resolved
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        Resolved

        Money debited from bank account but order not received by zara.

        Krish Mehta
        I was placing an order on ZARA india App on 9th April 2022 and had opted for payment via UPI.
        I then did the payment through google pay app and money got debited from my account but zara did not received the amount.

        UPI Transaction ID[protected]

        So zara cancelled the order from their side as it keep pending
        I haven’t been initiated a refund.

        Kindly check my concern and give me refund of my money at the earliest
        +1 photos
        May 13, 2022
        Complaint marked as Resolved 
        Verified Support
        Apr 11, 2022
        Citrus Payment Solutions Customer Care's response         Hi!

        As checked, the given transaction has been refunded on 11/04/2022. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

        Regards,
        Team Citrus
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          D
          digjam@2119
          from HYDERABAD, Andhra Pradesh
          Mar 26, 2022
          Resolved
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          Resolved

          Address: 16-11-477/6/1/A, SAI TOWERS, DILSUKHNAGAR

          Hi we have done payment for Rs: 9000 for trade license renewal
          amount has been debited from bank account but renewal is not done successful.

          Trade License Details
          TIN NO :[protected]
          Title Of Trade : SRI VENKATESHWARA MEN'S EXCLUSIVE
          Trade Address :[protected]/6/1/A, SAI TOWERS, DILSUKHNAGAR
          Circle : 6-Malakpet
          Name of Owner : K VENKATESHWAR
          Address of Owner :[protected]/6/1/A

          herewith i have attached the payment receipt debited from our bank account

          kindly solve the issue by doing trade license renewal success
          or else refund us the amount paid.

          thank you
          +1 photos
          May 8, 2022
          Complaint marked as Resolved 
          Verified Support
          Mar 28, 2022
          Citrus Payment Solutions Customer Care's response           Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used
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            A
            Aswini4
            from HYDERABAD, Andhra Pradesh
            Mar 23, 2022
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            I paid my trade license renewal amount through Google pay and my amount got deducted but I still didn't get receipt. Kindly look into issue
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              A
              Abhinavaa
              from Jammu, Jammu and Kashmir
              Mar 10, 2022
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              Address: Jammu

              Payment made was failed as the du portal is still not showing the status of submission of fees I want my refund of 510rs
              Inform me what I can do to get my money back on
              Gmail [protected]@gmail.com
              View replies
              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                A
                Anup jat
                Mar 10, 2022
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                Address: V.P.O GIRURI TEH.BANSUR, Giruri, Bansur

                Sir mene ake chalaan net banking SBI se collage form ka lya kaate tha Jo fees not submitted bata Raha h
                +2 photos
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                  I
                  Imtiaz98
                  Mar 10, 2022
                  Resolved
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                  Resolved

                  Address: Viraj Building, 3rd Floor,, Above HDFC Bank Branch, SV Road, Khar (West),, Mumbai, Maharashtra 400052, IN
                  Website: www.citruspay.com

                  Hello,

                  I tried to pay my college fee 20810/- on[protected] for my fourth semester. My college that is University of Hyderabad is using eazypay which redirected me to the citrus payment gateway.

                  I made the payment through Union bank of India and amount got debited from my account. I also got a message from the bank that transaction to citrus payment solutions was completed successfully but my college has not received any amount. So it will be very helpful if you could look into this matter and credit the amount back into my account.

                  Kindly help because I need to pay my semester fees.
                  I have attached the transaction history screenshot and the message that I received from the bank.
                  Apr 11, 2022
                  Complaint marked as Resolved 
                  Mar 10, 2022
                  Updated by Imtiaz98                   Hello,

                  I tried to pay my college fee 20810/- on[protected] for my fourth semester. My college that is University of Hyderabad is using eazypay which redirected me to the citrus payment gateway.

                  I made the payment through Union bank of India and amount got debited from my account. I also got a message from the bank that transaction to citrus payment solutions was completed successfully but my college has not received any amount. So it will be very helpful if you could look into this matter and credit the amount back into my account.

                  Kindly help because I need to pay my semester fees.
                  I have attached the transaction history screenshot and the message that I received from the bank.

                  Verified Support
                  Mar 11, 2022
                  Citrus Payment Solutions Customer Care's response                   Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in for further assistance with your query. Regards, Team Citrus
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                    A
                    Ameretat Creations
                    Mar 9, 2022
                    Resolved
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                    Resolved

                    Address: karnataka/ Bangalore

                    I have connected my payment gateway through wix to Citrus pay and my customers did a payment through the gateway but money didn't get credited to my bank account .. no one replying to complain emails as well and no customer contact number
                    Apr 10, 2022
                    Complaint marked as Resolved 
                    Verified Support
                    Mar 10, 2022
                    Citrus Payment Solutions Customer Care's response                     Hi,

                    Please share your transaction details with us so that we can check with our team and assist accordingly.

                    Regards,
                    Citrus Support Team
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                      C
                      CURRENT GURU NEWS GURU
                      Feb 26, 2022
                      Resolved
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                      Resolved

                      I have paid rs 1500 on 10.02.2022 through phone pe UPI. To Bihar cm relief fund. My amount is deducted but payment is not reached to benificery. Payment gateway is citrus . Details is as below
                      Transaction id- T2202101257255373844238
                      +1 photos
                      Feb 26, 2022
                      Complaint marked as Resolved 
                      Email id - [email protected] Mobile- 9711043236
                      Verified Support
                      Feb 28, 2022
                      Citrus Payment Solutions Customer Care's response                       Hi!

                      As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant Chief Minister Relief Fund directly to get the status at their end.

                      Regards,
                      Team Citrus
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                        N
                        nitin.nagar1986
                        from Faridabad, Haryana
                        Feb 25, 2022
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                        Sir, While filling the HVSP on 25/02/2022, I submitted the PAYMENT Rs.2483/- thru HDFC netbanking via CITRUSEAZYPAY.
                        Though the amount was debited from my account the form was not submitted as immediately after deduction there was a msg on screen saying sorry for inconvenience and you can again continue transaction some other time etc.etc.
                        Please get my money refunded back in my account as soon as possible.
                        Date - 25.02.2022
                        Refrence No[protected]
                        Narration ---- [protected]
                        View replies
                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                          S
                          sukriti jain
                          Feb 25, 2022
                          Resolved
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                          Resolved

                          I made a transaction to zara on 4th feb and cancelled the order on 5th of feb but i didn't get my refund till now. i had already contacted the bank and zara but they are saying that they don't have money.
                          so i request you to refund my money back into my account.
                          my transaction id is:[protected]
                          Feb 25, 2022
                          Complaint marked as Resolved 
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                            S
                            sukriti jain
                            Feb 19, 2022
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                            Resolved

                            I made a transaction to zara on 4th feb and cancelled the order on 5th of feb but i didn't get my refund till now. i had already contacted the bank and zara but they are saying that they don't have money.
                            so i request you to refund my money back into my account.
                            my transaction id is:[protected]
                            Feb 25, 2022
                            Complaint marked as Resolved 
                            View replies
                            kindly take a look at this matter
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                              J
                              Jatinder Virmani
                              from Noida, Uttar Pradesh
                              Feb 12, 2022
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                              Website: erpamruhp.in/sta_applicant

                              Dear sir,
                              i have remitted an amount of Rs.1.00 Lac through net banking from my SBI account as counselling fee to maharishi markandeshwar Medical College kumarhatti, Solan, HP vide ref no CHI6632696 on 10th Feb 2022at 20.15 hrs as per the sms received from your end. Would be obliged if you can provide acknowledgement for the said payment credited to the account of maharishi markandeshwar medical college kumarhatti, Solan. kindly do the needful & oblige & revert on my email [protected]@gmail.com
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                                S
                                Sumit Pal kumar singh
                                from Nalagarh, Himachal Pradesh
                                Feb 8, 2022
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                                I have paid school fees, but not showing paid.kindly advise.
                                Debit
                                INR 3000.00
                                A/c no. XX3447
                                [protected]:39:35
                                INB/[protected]/CITRUS PAYMENT SOLUTIONS P
                                Axis Bank
                                View replies
                                Citrus payment solution not resolved kindly Resolved.
                                Debit
                                INR 3000.00
                                A/c no. XX3447
                                [protected]:39:35
                                INB/[protected]/CITRUS PAYMENT SOLUTIONS P
                                -Axis Bank
                                Reply
                                Citrus Payment Solutions Customer Care's response, Feb 13, 2022
                                Verified Support
                                Hi!

                                As checked, this is a successful transaction via Citrus transaction Id - OL4722247728148617019 and source transaction Id - 022202017907558 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

                                Regards,
                                Team Citrus
                                Sir Please send the acknowledgement of payment of Fees 3000/- to Doon Velly Public school Nalagarh, Distt.Solan HP.-174101.

                                We have Received massage from axis Bank for debiting my a/c, , but Payee not Received the payment. Kindly send Receipts of this payment by mail [protected]@gmail.com, , , , , , we are much thankful.

                                ----- Forwarded Message -----
                                From: "Axis Bank Alerts"
                                To
                                Sent: Tue, Feb 8, 2022 at 9:42 PM
                                Subject: Notification from Axis Bank
                                Dear Customer, We wish to inform you that INR 3000.00 has been debited from your A/c no. XX3447 on[protected]:39:35 at INB/[protected]/CITRUS PAYMENT SOLUTIONS P.
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                                  V
                                  Vishnu2001
                                  Feb 4, 2022
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                                  I have made a payment of Rs.1125 on 21 October 2021 to kongunadu arts and science College as part of semester exam fees from my SBI bank.the payment is neither settled nor refunded.pls check reg this.Have also attached the snap
                                  +2 photos
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                                    A
                                    Atul05jai
                                    from Bengaluru, Karnataka
                                    Jan 28, 2022
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                                    Amount deducted but transaction was unsuccessful

                                    I paid school fee for my son through school portal which uses Citrus as payment gateway. Money was debited from my account but transaction was not successful.
                                    When i checked with my bank as per them amount is received by beneficiary but school authority is saying they haven't received the amount yet. I already raised a concern with Citrus but i have not received any response from them. I also escalated this to level 2 and tried calling...
                                    +1 photos
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                                    S
                                    Sarthi Gupta
                                    Jan 25, 2022
                                    Resolved
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                                    Resolved

                                    Rs.750.00 sent to nioshelpline.[protected]@axisbank from your Paytm a/c 91XX2433. Ref:[protected].
                                    Does not show on the site
                                    +1 photos
                                    Jan 25, 2022
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jan 27, 2022
                                    Citrus Payment Solutions Customer Care's response                                     Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
                                    • Citrus, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used
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                                      P
                                      ponnusamy nadar college of education
                                      Jan 22, 2022
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                                      Address: Ponnusamy Nadar college of Education, R28, TNHB, Ayappakkam, Chennai 600077

                                      I made a payment of 2000 Rs. to Annamalai University. The second payment went through and I received receipt. The first payment did not go through. I need a refund of the first transaction.
                                      +1 photos
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