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Citrus Payment Solutions
Citrus Payment Solutions Pvt. Ltd.
Customer satisfaction rating: 64%
2073
COMPLAINTS
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Citrus Payment Solutions Customer Care

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Address
3rd Floor, Viraj Building, SV Road, Khar (West)
Mumbai
Mumbai City District
Maharashtra
India - 400052
Landmarks:Above HDFC Bank Branch

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
787
down
431

Additional info
Mumbai
3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

Pune
5th Floor, Icon Tower, Opposite KFC Restaurent, Baner Road, Baner Pune 411045

Bangalore
2nd Floor, No. 947, 12th Main, Hal 2nd Stage, Indira Nagar, Ward No.72, Bangalore 560038

Gurgaon
35, Hartron Complex, Electronic City, Sector 18, Gurgaon (Gurugram), Haryana 122001

View More Information...

Customer satisfaction rating
64%
Complaints
2073
Pending
233
Resolved
1256
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Citrus Payment Solutions related photos (1406)

Citrus Payment Solutions Complaints & Reviews

Sort by:
M
Dec 30, 2020
Singapore, Singapore
This is regarding zara India. I hade made a transaction on 5th december 2020 and I had cancelled my order on 5th december...
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K
Dec 29, 2020
Taipei, Taiwan
ಮಾನ್ಯರೆ, ದಾರವಾಡ ಜಿಲ್ಲಾ, ಕಲಘಟಗಿ ತಾಲೂಕು KALLAPPA S KOTTANAD(CSC...
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R
Dec 29, 2020
Delhi, Delhi
Dear Sir,

Please resolve.

Regards,
Rakesh Kumar
[protected]
[protected]br...
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S
Dec 29, 2020
Istanbul, Turkey
Citrus it's been heights now what the hell are you doing guys please do me a favour of refunding me my money it's been a week...
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A
Dec 27, 2020
Taipei, Taiwan
Hi .this is regarding zara india .
I had made two transactions on 8th of Nov via Google pay for the amount of 7990...
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S
Dec 26, 2020
Istanbul, Turkey
Guys please it's been 4 days now and I'vnt got any response from you if you can't reply back to complaints then why the heck...
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T
Dec 26, 2020
Taipei, Taiwan
I made payment of Rs.100000 through pnb internet banking for payment of credit card bill, but transaction through amajon pay got failed, but my account debited by Rs.100000, details of transaction is enclosed
Payment failed but deducted from bank
Updated by Tps123 Dec 27, 2020 I am submitting screen shot of my account statement where Rs.100000 debited through PNB internet banking, through amajon pay site for payment of credits card. But payment did not deposited in hdfc credit card

Hi,

We regret the inconvenience caused. We will check and assist you with the status soon.

Regards,
Citrus Support Team
Citrus Payment Solutions Customer Care's response, Dec 27, 2020
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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    P
    Dec 26, 2020
    Delhi, Delhi
    I was placing an order on zara india online on 26th december and had opted for payment via upi.
    I then did the payment...
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    R
    Dec 26, 2020
    Singapore, Singapore
    BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
    REQUEST NUMBER : [protected]
    I made ₹ 100 from my account, so he has not come to the place he was trying to do.
    I
    Updated by ROCK'S GAMING STAR Dec 26, 2020 BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
    REQUEST NUMBER : [protected]
    Updated by ROCK'S GAMING STAR Dec 26, 2020 My payment refund in account
    Bank of Baroda
    A/C - [protected]
    IFSC BARB0KARIRI
    I'm pay for internet banking
    NAVAL1111
    Hi,

    We regret the inconvenience caused. We will check and assist you with the status soon.

    Regards,
    Citrus Support Team
    Hi,

    We are unable to trace any transaction with the provided details. Please share a Scan copy of the bank statement indicating the debit for the required transaction.

    Regards,
    Citrus Support Team

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
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      A
      Dec 26, 2020
      Taipei, Taiwan
      Hi .this is regarding zara india .
      I had made two transactions on 8th of Nov via Google pay for the amount of 7990...
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      A
      Dec 25, 2020
      Chennai, Tamil Nadu
      On 23rd December 2020 I have made a purchase and payment done via UPI transaction in citrus payment gateway via Google pay the amount was debited but the payment was not successful so zara cancelled the order kindly check and refund my money
      Zara app transaction
      Hi!

      Apologies for the inconvenience.

      As checked, this is a failed transaction and amount for same has been refunded on 24/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

      Regards,
      Team Citrus

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
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        I
        Dec 24, 2020
        Marseille 01, France
        I was purchasing on Zara and then i opted for upi payment and then it directed me to upi app and then money got deducted but on the Zara app it is showing that payment pending
        Money got deducted from my bank account and on the app it is showing that payment pending
        Money got deducted from my bank account and on the app it is showing that payment pending

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          S
          Dec 24, 2020
          Istanbul, Turkey
          What are you guys doing?
          Zara isn't taking responsibilty Its just 1080 rs why are you not refunding me my money..
          I've put complaints many times..
          Please refund me my money.
          Zara payment

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            R
            Dec 24, 2020
            Taipei, Taiwan
            Hi,

            This is ruddar partap singh, I have done payment 34200 on :20 Dec 2020 to kuk.

            Transaction No.:[protected]
            Bu i have no rcd and trans detail for retuning page.

            Please check the same.

            ruddar partap singh
            [protected]
            Hi, please share the below details for assistance.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card
            Simran rawal's reply, Dec 25, 2020
            Atleast i expect a reply from you regarding my issue
            Simran rawal's reply, Dec 25, 2020
            When you guys are going to respond to our issues you guys have sucha pathetic customer service if earlier i would have known about this i would've never done that you guys are looting people for their hard earned money atleast we deserve some replies.. i am not going to leave this issue i'll continously follow you untill you guys will not refund me my money. Look at to this issue otherwise i am going to file complaint in consumer forum.

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              S
              Dec 24, 2020
              Taipei, Taiwan
              It’s being a month I am continuously taking a follow up with you guys regarding mine refund of rs 6544 which I paid through...
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              R
              Dec 24, 2020
              Taipei, Taiwan
              I placed an order on zara india online on 23rd december and had opted for payment via upi.
              I then did the payment through...
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              B
              Dec 24, 2020
              Singapore, Singapore
              ( Transaction ID :[protected]
              I would like to bring to your notice that I had approved a payment via my UPI account...
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              J
              Dec 24, 2020
              Delhi, Delhi
              On ordering from Zara I had payed Citrus from Gpay the money got successfully sent to Citrus. However, Zara cancelled it. The transaction took place on 23rd December 2020. I haven’t got the refund till now. No one seems to cooperate
              Transaction made to Zara via Citrus
              I have also had the same issue. They haven’t credited back the money till now. I think that they are not planning to return our money back to us.
              Hi Jasmine!

              Apologies for the inconvenience.

              As checked, this is a failed transaction and amount for same has been refunded on 24/12/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

              Regards,
              Team Citrus

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
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                N
                Dec 24, 2020
                Singapore, Singapore
                I paid 1580/- for an order I placed at around 9pm on 23rd December. The payment was made via my upi ID which redirected me...
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                [Resolved]

                U
                Dec 24, 2020
                Delhi, Delhi
                Hi,

                Can you please refund the money? Details are below -

                Dec 23, 2020
                Paid To - [protected]@Axisbank
                Amount - ₹ 4570
                Txn. ID : T2012232258496551064443
                Txn. Status : Successful
                Bank Ref. No. : [protected]
                Complaint marked as Resolved Jan 20, 2021
                Got the refund
                Adding the screenshot of payment

                Adding transaction screenshot

                Hi, please share the below details for assistance.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card
                uncle_larry's [Complaint's author] reply, Dec 24, 2020
                Hi I have attached the necessary details. It was a UPI payment. Please check. The phone number details have been provided with the complaint.
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