Credit CardsCitrus Payment Solutions fraudulent transaction - 16th may 2018

[Resolved] Citrus Payment Solutions — fraudulent transaction - 16th may 2018

6 Reviews

Mumbai, Mumbai City District, Maharashtra, India

[email protected] on May 19, 2018

Hi,

I had received a fraudulent call on wednesday 16th may, 2018. The call was regarding redemption of the credit card points and my card details got shared unfortunately and i have lost a total of 69, 750/-. On approaching i confirmed the transaction was fraudulent and on checking the gateway the fraudsters have used the citrus pay kotak pos gateway.

Please find the details below:
Atm card number: 416021xxxxxx6467

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 7, 000

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 9, 875

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 9, 875

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 10, 000

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 10, 000

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 10, 000

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 10, 000

Date of transaction: 16 may 2018
Transaction number:[protected]
Amount: 10, 000

Contact number: [protected]
Aadhar card number:[protected]

Total amount :69, 750/-

Also please find the mobile numbers from where i received these fraudulent calls:
1. [protected]
2. [protected]

Please help me find the fraudsters and let me know if my money has been fraudulently caught in the wallets and help me to get my money back.

Expecting a reply on this mail.

Thanks & regards,
Yogesh patil

Complaint marked as Resolved Jun 25, 2018

Complaint Status

[May 20, 2018] Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Citrus Payment Solutions Customer Care's response, May 22, 2018
Hi Yogesh,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,

Citrus Support Team.