Citrus Payment Solutions Complaints & Reviews

Apr 01, 2018

Updated by sunil varma patchamatla Pls check & refund the amount to as same bank proces & clear the issue.

Apr 02, 2018

Updated by nagaraj1969 maid [protected]@gmail.com

reference no; INB/[protected] for 300/ and INB/[protected] for 100/ on 31/3/2018

Amount to be credited - account debit card no 490223XXXXXX7662

Mar 31, 2018

Updated by pulak1961 Pl refer to your id no 1912896.
I also received a mail from [protected]@gmail.com asking me to share my contact no. As soon as i sent my contact some body called me saying i am from citrus solution mobile no. [protected] asking me to share my debit card no to credit the amount to my bank since the recharge has not been done. I told him i am ready to share any details of my debit card. He replied that sorry we are unable to do anything for you then.

Later i found that your site is https://www.consumercomplaints.in and the mail i received asking for my contact details is from [protected]@gmail.com

I do think this is fraud case. Pl investigate this is detail.

Mar 30, 2018

Updated by manojkjoshi Respected sir/madam
I have submit the exam fee of the candidate for d. El. Ed. But fee status shows payment not made.in the bank statement the amount was deducted for that. I submit the fee again dated 05/03/2018 for that so please refund me the previous amount. The details are given blow.

Name - geeta joshi
Enrolment number -[protected]
Bank name - i d b i
Branch - pithoragarh uttarakhand
Bank account no.-[protected]

Thanks.

Mar 26, 2018

Updated by adeo_deo Dear Sir,

Below is the message from Axis bank.

"Hello! Your A/c no. 684476 has been debited by Rs. 1513.28 on 25Mar18. The A/c balance is Rs. 38981.28.Info: INB/[protected]/CITRUS PAYMENT SOLUTIONS P "
Does this suffice or what else you need.
Phone : [protected]
This is second incident with CITRUS.
Please reverse Rs.1513/28 to my AXIS bank bank account at the earliest.
regds,

ajay deo

Mar 28, 2018

Updated by nanvarsh 1) Citrus merchant : Jipmer university - application fee of Rs.1500/-
Bank : ICICI bank
Bank reference numbers :
a) Transaction ID : SB498800 ;
Transaction Description : BIL /[protected]/JIPMER/JIPM[protected]
Amount : 1513.28/=
date of transaction : 23.03.2018

b) Transaction Description : BIL /[protected]/JIPMER/JIPM[protected]
Amount : 1513.28/=
date of transaction : 23.03.2018

I have already enclosed the Screen shot of my bank statement from the laptop. It clearly shows the transaction happened to citrus (Rs. 1523 /- - 2 times on 23.03.2018). Again I am attaching the image for your reference.

Email ID used for transaction :[protected]@gmail.com
Phone number :[protected]

first 6 digits of my card used for transaction : 4554 51
Last four digits of my card used for transaction : 0540

I have done these two transactions through NET banking .. for your reference

Hope have given all the details to you

Please do the needful
D Muralidharan
[protected]

Mar 30, 2018

Updated by nanvarsh As I am traveling for the past three days, let me send the mail with details by tomorrow ( 31.03.18)

Apr 07, 2018

Updated by Murari Chakravarthy Sir/Madam,
I have still not received the refund even after giving the information required by you.
The details i am giving again.

Citrus, Merchant and Bank reference number: [protected]
Scan copy of bank statement indicating the debit for the required transaction.- Attached.
Transaction date along with the amount. 25/03/2018 for Rs.3026.55
Email id or phone number used for processing the transaction. [protected]@gmail.com / [protected]
First 6 and last 4 digits of your card. 0904
UPI / VPA if any used:

Kindly refund my money.

Thanks
K.C.Murari

Apr 19, 2018

Updated by Murari Chakravarthy Hi, It is almost 3 weeks since i raised the complaint. I have still not received the refund even after giving the information required by you.
The details i am giving again.

Citrus, Merchant and Bank reference number: [protected]
Scan copy of bank statement indicating the debit for the required transaction.- Attached.
Transaction date along with the amount. 22/03/2018 for Rs.3026.55
Email id or phone number used for processing the transaction. [protected]@gmail.com / [protected]
First 6 and last 4 digits of your card. 0904
UPI / VPA if any used:

Kindly refund my money.

Thanks
K.C.Murari

Jul 30, 2018

Updated by Rajknown Dear Sir/Madam,

I have already submitted you all details.

I have applied in the course of D.El.Ed of NIOS online. System error occurred during the payment of Rs 4500 of above course at the date of 27/09/2017. Amount of Rs 4510 is debited from my A/c no. [protected] (HDFC bank) with reference no.[protected] and payment gateway [protected]-CITRUSEAZYPAY. But my application status shown as "payment not made" until last due date 30/09/2017 while the debited amount of Rs 4510 have not refunded in my account.

Finally I have paid again Rs 4500 with reference no.[protected] and payment gateway [protected]-CitrusNIOS which is successful payment at the date of 30/09/2017.

I have mailed the HDFC bank for clarification. But they revert back me as "The transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us with the merchant confirmation of non-receipt of funds.".

So kindly check the same and solve my issues on urgent basis and revert me the above debited amount. I will be very thankfull to you for this act of kindness.

Following are important details related to the transaction with the system error -

1. Debited A/c No - [protected]
2. Bank Name - HDFC BANK
3. Transaction reference no. with HDFC Bank[protected]
4. Payment gateway - [protected]-CITRUSEAZYPAY.
5. Date of transaction- 27/09/2017
6. Amount- 4510
7. Mobile No associated with A/c number of HDFC Bank- [protected]
8. Mobile No associated with Institute NIOS- [protected]
9. Email Id associated with A/c number of HDFC Bank- [protected]@gmail.com
10. Email Id associated with Institute NIOS- [protected]@gmail.com
11. Admission Confirmed in the course of D. El. Ed online (NIOS) with HDFC 12. Bank Transaction reference no.[protected] and payment gateway [protected]-CitrusNIOS at the date of 30/09/2017.

Thanking You,
Binod Kumar Karn/Rajesh Kumar
NIOS Reference no. D[protected]
NIOS Enrolment no. [protected]
Mobile No. - [protected], [protected]