Citrus Payment Solutions Complaints & Reviews

Sr i had made a transaction for my exam form of 1300rupees bur the amount got debited from my account rather my form staus is showin that it is not filled... Sr,
I myself karan salliya of radharaman engineering college, i had made a transaction of my exam form fees i. E of1300 rupees but due to some error my transaction did not got successfull but the amount is deducted from my account... And i am trying to contact rgpv since last few days yet no response is observed by my side... Sr kindly look into the matter and short it out as soon as possible please

Enrollno. 0158me161018
Name: karan salliya
Account no. [protected]
Mode of debit : net banking sbi
Transaction id :[protected]

I have recharged my mobile number [[protected]] through net banking for rs. 184 on 1st april 2018 and received an sms with transaction reference [bil/[protected]/pgmib-/airt[protected]] and recharge got failed.

Bank side there is no information about transaction, while they raise query to citrus payment solutions

Service request number sr[protected]

I tried to book a jet airways jaipur to goa ticket on 30th april. The amount rs 13300 has been debited from my account through citrus payment solution. However the ticket was nit issued as the transaction showed not able to process. I have contacted jet airways. They also mentioned that the transaction was not completed so ticket not issued. They have sent a mail from their side. Kindly get this entry reversed so that i can receive back amount in my bank. The bank is axis bank. Prn no is [protected].

Dear sir,

I have made booking for etihad air ticket and received following message from citrus :
Hello!

Your transaction with etihad airways using citrus was successful!

Merchant order number: 000000810314003189920000100001
Citrus reference number: [protected]
Order amount: 15384.00 inr
Transaction date & time: may 01, 2018 12:45:27 am

But after payment etihad website did not issue me ticket and say "sorry we could not complete your booking".
When contacted etihad airways they say payment has been struck but it will be done in 30 mins.
It has been so many hours but until now there is no response from citrus and even i have email to [protected]@citruspay.com.

Kindly see the attached photos for your reference and issue me ticket as my flight is schedule.

Awaiting for your reply and action.

Hello team,

Tried paying HP consumer gas bill (refill) on the given link http://t.payu.in/eA74oB.

Payment processed and amount debited from credit card, but did not redirect nor payment processed to hp dealer.

Could not able to get any email for registering complaint on company website.

Transaction done on 29th jan. below message from my bank for ur reference.
INR 662.04 was spent on your Credit Card XX2692 on 29-Apr-18 at Citrusp*pushpam. Avbl Lmt: Rs.151620.22

Please refund amount

Hi
on 23rd dec.2017, i was doing payment of sol which amount was 3501rs through citrus pay, but my amount goes debited in my sbi bank account which a/c no is - [protected] . My last digit of my sbi debit card is *********9993 rupay card. I complaint to citurs pay they give me ARN NO - 30003180737357159597200 and they told me show this ARN no. to bank, they will help you for that trouble. After i contact to my bank and provided ARN no., they told me we cannot do nothing with this ARN no. Since 4 months they didn't help me, their is not any customer care no. I have all vaild proofs for this amount.
DON't try this payment gateway for any transaction.

Vishu Bamotra
[protected]
[protected]@gmail.com

I have booked a ticket in hindustan travels, but ticket not booked. Amout got debited. I tried this transaction twice. So amount got debited twice. But tickets were not booked. When i contacted the travel agency they are asking to contact citrus for the refund. Please find below the two transaction ifd,
[protected],[protected]

Let me know if the amount will be refunded

Hi there,
I am using your gateway on my wix website.

Website link here
https://www.falconbooster.com/partical-logo

We offer customization and rendering services on our website and promoting our service in international market.
I am still not able to receive payment due to checkout failed during test. I am getting late to promote my website please help as soon as possible, so will start to use your payment gateway.
Regards!
Ajay singh tanwar.

Sir,

I had filled the form of mbbs in which my fees were deducted through the internet banking of 1500 + applicable tax but the application form is not completed. Many times i was showed the account but my fee was not credited in my account.
I request to you my debited amount to credited/transfer in my account at the earliest.

Transaction detail:-
To transfer-inb jawaharlal
Institute of p-[protected]
Igadespfe5
Transfer t
1, 513.28

Regards
Nafees ahmed khan
Aligarh (Up)

I am Niranjan dass from chennai. On 21.03.2018 i was paid money Rs.6052 for jipmer neet entrance examination in your payment gateway. But the payment was unsuccessful till the amount not refund in my bank account. Nearly four time i tried but the transaction was failed. Transaction detail are here.

1.[protected]
INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/Ji 1513.28
2.[protected]
INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/ji 1513.28
3.[protected]
INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/ot 1513.28
4. 21/03/2018
CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER CITRUS
[protected]/jipm[protected]/TRANSFER TO [protected]
1513.28

I would like to bring to your kind notice that yesterday i. E.[protected]. I made payment through idbi bank debit card - hyderabad for paid my property tax of ghmc - hyderabad an amount of rs.6771 through idbi debit card, i got the message from citrus payment success and amount deducted from my account. But the same amount not credited in ghmc - hyderabad account. Still showing the property tax due. Request you kindly look in to the matter.

Regards,
K v satyanarayana raju
Mobile no. [protected]
E mail id : [protected]@priyacement.com

I have same problem like mr. YogeshChavada
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
please help me contact id [protected]@gmail.com

Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]

For jipmer mbbs online app fee i paid using iob netbank through citrus gateway on 23 march 18 of amount 1513 but the transaction was failed but the amount was debited from a/c. The jipmer site showed fee not paid. Again i tried two more times thro citrus gateway but same thing happened. Then i paid using debit card. Similar thing happened to others also. Then i reported to the local iob branch and they said it will be re credited automatically. But even after a month not re credited. Thats why i prefer this complaint to citrus because they have to refund the money. I attached the screen # of bank m passbook. I request you to do the needful.

Hi there, my name is satyanarayana murthy karanam. I used myghmc app to pay my property tax of rs.6403.00. After entering all the details and choosing hdfc net banking, the amount got deducted from my bank account. However, in the end, it showed transaction failed. Tax records shows i still owe the money to the government. When i check with the bank authorities, they suggested to check with app agency. Can you please help for refund of my amount? Please find my below details. I have attached hdfc transaction snapshot.
Hdfc bank account number: [protected]
Myghmc ptin number: [protected]

Please let me know if you need any additional details.

Regads
Murthy

I have done a transaction on 17.03.2018 of amount rs.1199 (To sun direct) through pnb net banking which was not successful. Till now the amount is refunded. I confirmed with the sun direct and they have not received the amount till date. Till now the amount is not refunded to the bank.
Details of the transaction as below
Date: 17.03.2018
Amount: rs 1199
Transaction remark: citrus/pa/[protected]/[protected]/
Ac/no: [protected]
Bank: pnb

Kindly look into the matter and refund it to my bank account as soon as possible

Please refund my money, i will fill form again, when i will have all documents. my name is ankit kumar, s/o bhopal, mother name - usha devi ji. My mobile : [protected], [protected]

Reference no n[protected]

My mode of payment: debit card — admission fee: 1535.00 + late fee: 0.00 + toc fee: 0.00 = total fee: 1535.00

Bank transaction reference no: ctx[protected]

We make payment for EXPORT INSPECTION AGENCY, CHENNAI.through easypayicicic site and followed by your citrus site making payment through south indian bank net banking method.now we found that net banking of south indian bank is not listed in your citrus site
please add our south indian bank for net banking payment purposes

for any queries please call us [protected]
or [protected]@gmail.com

Dear citrus pay team thank you for your reply but your reply was found me unsatisfactory.
I believe that you people do not want to help and give correct information to me thats the reason you put entire blame on me saying that i must have share otp and all. It is really rubbish and feel like you are cheating with me.
Your company's customer care agent rajeev ranjan who did fraud transaction from my account is roaming free and making other customer people fool.
I have already file an complaint against him and your company. If my concern is not resolved in 7 days i will make sure will forward this case to my lawyer and even in newspaper. I will make your agent rajeev ranjan;s life worst that anything.
Without sharing my details how can your agent do a fraud transaction and debit 9999/- amount my account.
I will not be quite until my amount will be reimbursed.. He called himself a payu money customer care agent also mention his mobile number on their website and doin fraud things and transferred my money to citrus pay account. I believe that putting everyone behind bar is the solution.

I want my money to be reversed in my sbi account within 7 days otherwise. Hope to recieve a satisfying reply. Thank you

Dear sir,
I like to know why you deduct some amount from my a/c? In dec. 17, you deduct 214/-from my account and next time, means 194/- in march. 18.
I don't know why you deduct some amount? Please send me copy of documents when you deduct this amount from my a/c.

Please call me on [protected]
Girish dandekar
Mail id :- [protected]@yahoo.com

Please note that on the http://sol.du.ac.in i submitted my m. A. History 4th semester examination fees on april 9, 2018,

Using my sbi debit card 519xx3593 for a purchase worth rs820.04 on pos soldu1197526 at citruspay soldu txn# 375786. And the second txn#378512.

I was told i will get the refund within three to five days but not credited has been issued. Please address the concern asap.