Citrus Payment Solutions Complaints & Reviews

I recharged reliance metro card with rs 500 and money got debited from my account while metro card does not get recharge.

Kindly check trail mails from bank and please confirm stating that you have not received the amount.

Check order details below:

Metro card number: [protected]

Merchant order number: mmcp20180307142143744124930
Citrus reference number: [protected]br...

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Hi sir
I had made a payment towards nois exam fee for ref. No - d[protected], enrollment no. [protected], though sbi net banking transaction no - igadaausb6 on 01 mar 2017and citrus payment ref no - [protected], payment was debited from account, but it not made payment completed to nois, after 14 days another payment has made that was successful,
Therefore requested my first payment of rs 760/- may refunded to my account.

Apr 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: New Delhi, Delhi, 110005

Website: Djbmseva app

Dear sir,
On 30/01/2018 I made a payment of ₹2251.50 on djbmseva app of my bill no.[protected] k.no. [protected]) through my Kotak credit card...amount was received by citrus pay ( transaction merchant number-008764)..but amount was not transferred to Delhi jal board as payment of my bill..the amount was then added in my next month bill as arrears by Delhi jal board..
Kindly look into the matter and solve it as soon as possible..

+1 photos

Apr 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Rangareddy, Andhra Pradesh, 500072

Website: ipg.bobgateway.com

I made a payment today morning 22/03/2018 @ 9.01 am to jipmer mbbs. Using net banking facility. The transaction displayed success and the amount is deducted from my bank account with icici, jubilee hills, hyderabad.

The transaction id is[protected].

However, after i get the message transaction success, the time out message
Is displayed on the screen.

Jipmer folks are not acknowledging the amount. Kindly resolve asap.

K. C. Murari

Apr 29, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 24, 2018

Updated by Murari Chakravarthy Please find the image of the confirmation received from bank.
You have made an online payment of INR 3026.55 with Transaction ID [protected] towards payee CITRUS PAYMENT SOLUTION from your Account XXXXXXXX5331 on Mar, 22, 2018 at 09:01 hours .
Phone Number used is [protected]
Last Four Digits of the Card is: 0904
Kindly do the needful

Thanks
K.C.Murari

Verified Support

Mar 26, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are still unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Apr 07, 2018

Updated by Murari Chakravarthy I have still not received the refund even after giving the information required by you.
The details i am giving again.

Citrus, Merchant and Bank reference number: [protected]
Scan copy of bank statement indicating the debit for the required transaction.- Attached.
Transaction date along with the amount. 22/03/2018 for Rs.3026.55
Email id or phone number used for processing the transaction. [protected]@gmail.com / [protected]
First 6 and last 4 digits of your card. 0904
UPI / VPA if any used:

Kindly refund my money.

Thanks
K.C.Murari

Apr 19, 2018

Updated by Murari Chakravarthy Hi, It is more than 3 weeks since i raised the complaint. I have still not received the refund even after giving the information required by you.
The details i am giving again.

Citrus, Merchant and Bank reference number: [protected]
Scan copy of bank statement indicating the debit for the required transaction.- Attached.
Transaction date along with the amount. 22/03/2018 for Rs.3026.55
Email id or phone number used for processing the transaction. [protected]@gmail.com / [protected]
First 6 and last 4 digits of your card. 0904
UPI / VPA if any used:

Kindly refund my money.

Thanks
K.C.Murari

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An online payment of rs. 1513/- towards jipmer admission application process was effected through federal bank vide transaction no. [protected] on[protected]. The amount was deducted from my account but jipmer site says the amount was not received by them. Hence please refund the amount to my account immediately since i need to effect payment once again

Apr 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 22, 2018

Updated by Radhakrishnan Balan Nair It is a request for refund. Please effect it immediately

Verified Support

Mar 22, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Some dipak sarma having mobile telephone number:[protected] has fraudulently withdrawn amout of rs.47000 from savings bank account at axis bank guwahati branch and transferred the amount to your account. This type of activities is not at all warranted from a company like you. I request you to transfer back my amount to my account. Alok kar, guwahati mobile no;[protected]

Apr 23, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

Citrus Payment Solutions Customer Care's response Hi Alok,

We understand your concern and would like to let you know that, all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on this process.

Thanks and Regards,
Citrus Support Team

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Address: 576078

Hello,

I was trying to do the payment for jipmer entrance exam using netbanking through citrus. I was using my axis bank account. But after submitting all details and otp, the amount was deducted frommy account and i recieved the message, but in the site it said timeout error. I had to submit again. Can i get the amount back to my account?
Ref: inb/[protected]
Amount: 1513.28

Apr 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

Citrus Payment Solutions Customer Care's response Hi Prasanna,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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N

nangoo

from Mumbai, Maharashtra

Mar 22, 2018

My airtel number [protected]. recharge for 399 rs done from hdfc bank. amount detected .but your message has come that transaction failed.no response on your phone line

Reply

Citrus Payment Solutions Customer Care's response, Mar 23, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Mumbai City, Maharashtra

Website: Citrus easy pay

This is with reference to the direct pay transaction done on[protected] for rs.3, 01, 260.00 vide merchant ref no.[protected]/citruseazypay

As confirmed with the biller this payment is updated successfully at the billers end

Please find the details,

'general
Transaction typesale
Statussuccess
Date[protected]:59:43
Merchant txn id[protected]
Citrus txn id[protected]
Last modified[protected]:01:26
Amount301260.00 inr
Merchant name eazypay

Above transaction done but amount not received by rceiver.

Plz let us know the details of receiver to whome amount is credited.

Apr 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 152002

Website: Irma Anand ,Gujrat

Admission fee for Irma form was paid by internet banking 1400 RS . each time for three successful attempts two times on 29/12/17 and once on 20/01/18.thus 4200 RS. was deducted from account neither credited to institute account nor was deposited back in sending account of SBI.inspite of repeated requests written mails.No result, please intervene.many complaints thus made but nobody neither bank nor Irma institute bothered, now as you are merchant to transfer the money by citrus pay, please help

Apr 21, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Solapur, Maharashtra, 413002

Website: Citrus Payment Gateway

On March 4, 2018, My PNB Debit card transaction to my Kotak bank for amount Rs 9972 failed. Amount was debited from my PNB account but was not credited to my Kotak savings account . This transaction was done in Kotak 811 App, Fund My Account section.
Transaction ID: ECOM [protected] CITRUSPAY KOTAK.
Payment gateway was Citrus Pay Etailing Mumbai.
My Kotak Bank CRN number[protected]
On March 4, 2018 I lodged a complaint to [protected]@citruspay.com
They gave me the Ticket ID[protected]
But till today I have not got the amount back. Please resolve the issue soon

+1 photos

Apr 11, 2018

Complaint marked as Resolved

Dear All. Happy to inform that after almost 38 days, I today received back my failed transaction amount of RS 9972 to my source account... Thanks to this forum which is very useful for people like me for resolving such type of issues.. Thanks Again...

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

Citrus Payment Solutions Customer Care's response Dear Milind,

Your transaction CTX[protected] processed on 04/03/2018 for Rs.9972.00 /- was a failed transaction.

In case of an accidental debit, the amount will be auto reversed to your source account within 7 to 10 working (excluding Saturday, Sunday and bank holiday).

Feel free to write us back at 02464946 if any other information is required.

Regards,
Support Team

Mar 21, 2018

Updated by Milind69 Dear Citrus,
But now 17 days have passed since the above failed transaction but still I have not yet received the amount 9972 back in my source account. Please see the screen shot of the Bank statement of my source account.

Mar 21, 2018

Updated by Milind69 Screen shot of my Bank statement..

Verified Support

Mar 22, 2018

Citrus Payment Solutions Customer Care's response Dear Milind,

We understand your concern and would again like to inform you that Your transaction CTX[protected] processed on 04/03/2018 for Rs.9972.00 /- was a failed transaction.

In case of an accidental debit, only the bank will be able to assist you. Request your understanding in this regards. Feel free to write us back at 02464946 if any other information is required.

Regards,
Support Team

Mar 22, 2018

Updated by Milind69 Dear Citrus,
Okay. I have lodged complaint in my PNB bank also. Will update about it here, regarding this issue when I get the information from there side...

Apr 11, 2018

Updated by Milind69 Dear All,
Happy to inform that after almost 38 days, I today received back my failed transaction amount of Rs 9972 to my source account... Thanks to this forum which is very useful for people like me to resolve such type of issues...

Apr 11, 2018

Updated by Milind69 Attaching here the screen shot of my PNB bank account statement of the amount Rs 9972 received of the failed transaction..

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Address: Hyderabad, Andhra Pradesh, 500060

Using 'my ghmc' app, i paid property tax to ghmc thru citrus pay for the year 2017-18 an amount of rs. 2805.90 on 27/04/2017 using my andhra bank debit card. My ptin # is [protected], lb nagar circle, ghmc, hyderabad.

Till date, it is not credited to ghmc and they have raised a new property tax notice with penalty.

I, therefore, request you to look into the matter and inform me the details of transaction to enable me to settle the issue with ghmc. If the same is already credited to ghmc, please forward me those details. If not. Credit ghmc now under intimation to me.

Thanks, anji reddy alugupally, hyderabad 500060

+1 photos

Apr 19, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

Citrus Payment Solutions Customer Care's response Hi Anji,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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M

manthanai

from Mayiladuthurai, Tamil Nadu

Mar 19, 2018

Sir, i used to pay from SBI internet banking for JIPMER Payment, a message received by me showing amount deducted But JIPMER Web fee not paid. transaction ref. no IGADBHIDF8 for Rs 1513.28 on[protected]:19 Hrs.please refund the amount as early as posssible.

Reply

Citrus Payment Solutions Customer Care's response, Mar 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 603104

While purchasing the above item through amazon, my payment was taken rs.199 from my bank account. But my order was cancelled,
I am not getting refund from your side.

I received a message from your side, cash will be refund within 24 hrs.

Till date i am not received any refund

I received the message as follows.
Your order for allin exporters black henna hair dye is cancelled. If you have alrady paid. Refund will be initiated shortly..

Apr 16, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Citrus Payment Solutions Customer Care's response Dear Kaliyappan,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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M

Mainulhq

from Duliagaon, Assam

Mar 21, 2018

Sir,
I have paid my nios dled exam fee on 15/03/2018 My Ac deduct an amount of Rs.1060 But the payment not update yet now. My Enrollment Id- [protected].
Trax. Id- IGADCTRFQ7.Please update my fee

allin exporters black henna - Comment #3046054 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 21, 2018

Verified Support

Hi,

Please note that this is a successful TXN via Payment Id - 18080000007001 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Vadodara, Gujarat, 390021

Hello,
Citrus payment gateway centre,

Hi. I am shivani (Enrollment no:[protected] and i am enrolled in d. El. Ed in nios. I have paid my frees though server1 and server2.in the first.. Though server1.. The payment was not successful but the amount was debited. Through server2 the payment was successful.

Kindly check and revert my unsuccessful amount.

I am attaching the bank screen shot herewith.

+2 photos

Apr 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: 411041

Website: consumer.citruspay.com/CitrusConsumerPortal

Hello sir,

I loaded 3001 rupees in citrus wallet using app on 2nd march.
I loaded 3001 rupees in 4 transaction (1+2000+999+1=3001 rupees) & i did 4 transaction to withdraw it to bank.

Bank details was axis bank, wakad branch. Account number - [protected], ifs code - utib0001893
Bank details are saved in my citrus account

Citrus account mobile number - [protected]
Money loaded via credit card which is saved in my citrus account
Axis bank credit card - [protected]

Please credit this amount to bank or refund to credit card. Thanks.

+8 photos

Apr 22, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Citrus Payment Solutions Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 02537810. Request you to reply to the same for any more help or support.

Regards,
Citrus Support Team

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Address: 232105

Subject: application for cancellation of
Enrollment and fee refund.
Honourable sir,
Most humbly and with prior respect, i would like to state that i, garima mishra d/o prabhakar mishra has enrolled in the d. El. Ed program affiliated to the nios.
Sir, my enrollment number is [protected] and the reference number is d[protected].
As i have left the school i was teaching in, so would not be able to continue with the program.
I therefore request you sir, kindly to cancel my enrollment in the program and make the refund if possible.
Hoping you to consider my case and to do the best possible in favour of my betterment.
I shall be highly grateful to you.
Thanking you,
Your
Enrol no. [protected] ref no.
D[protected]
Name garima mishra
M/name mamta mishra
F/name prabhakar mishra
Address: vill dhanapurpost dhanapurdist
Chandauliuttar pradesh
(Up) chandauli
District: chandauli
State: uttar pradesh (Up)
Udise: [protected]

Apr 25, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Citrus Payment Solutions Customer Care's response Hi Pankaj,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 14, 2018

Updated by Pankaj.rastogi1000 My debit no is 519619xxxxxx2269 card holder name is pankaj rastogi and email id is Pankaj.[protected]@gmail.com and mo no [protected]
Massage on mobile is
Thank you for using your SBI Debit Card 519XX2269 for a purchase worth Rs4553.1 on POS 80000580 at nios Citrus txn#[protected].
Date and time 29/09/17 12:59AM

Mar 15, 2018

Updated by Pankaj.rastogi1000 Please refund my balance in my account

Mar 17, 2018

Updated by Pankaj.rastogi1000 Please take action on this complaint

Mar 22, 2018

Updated by Pankaj.rastogi1000 Please take action sir

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Hello sir, I made a transaction of Rs.761.80 to NIOS examination fee but status is showing not paid.
Nios enrolment: [protected]
Ref.No: IGACXRMPV6
Debit branch: SBI Parichha
Debit account no: [protected]
Date:16-Feb-2018
Rahul Paramanik
[protected]
What can be done now as there is a late fee zone and almost its been a month from the date of payment made please check the issue.

Apr 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 13, 2018

Updated by Rahul Paramanik Hello sir, I made a transaction of Rs.761.80 to NIOS examination fee but status is showing not paid.
Ref.No: IGACXRMPV6
Debit branch: SBI Parichha
Date:16Feb2018
Rahul Paramanik
Mob No: [protected]
What can be done now.
If I pay again I will have pay the same with a heavy late fee till now the update has not been done its nearly going to be a month now.

Verified Support

Mar 14, 2018

Citrus Payment Solutions Customer Care's response Hi Rahul,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Datia, Madhya Pradesh, 475661

Sir
I have done an online transaction against citrus transaction ID CTX[protected] for 34198.84₹ which failed and is confirmed as failed by [protected]@citruspay.com and auto reversed on 29/12/17 as said, but not yet credited into my account.

My bank doesn't not support dispute complaint, as advised by your customer care to be raised me.
Kindly re-rverse the transaction, so i can get my money back.
Please take this issue seriously as I am not getting any help from anywhere.

Apr 14, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Citrus Payment Solutions Customer Care's response Hi Konark,

Please note that this is a successful TXN via Payment Id - CTX[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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On 10 march 2018 i had loaded 10000 rupees. from my punjab national debit card to kotak 811 through debit card. Money got debited from my Punjab National Bank account but was not credited To Kotak 811 account.There were 12 transaction on this date .But the report sent to me by Citrus pay solutions shows only 11 transactions.So i Kindly request Citruspay to trace my missing transaction and tell me where my money is.
Citruspay customer care is asking for payment id or citrus transaction id but as i recieved payment processing failed error i had not got any id for that particular transaction.

I had already provided them all other details as requested by them.

Kindly take appropriate action snd look into my problem

May 3, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Address: Pune, Maharashtra, 411052

Dear citrus team

I have done one payment to airtel through my icici bank account on 7th february 2018 through internet banking. It is not yet reflected to airtel account as well as not reversed to my account.
Below are the details for the same.

Please mail confirmation from airtel about non payment against icici payment details

Transaction amount: rs. 589.00

Transaction date: february 7, 2018

Payment id: [protected]

Consumer code: airt[protected]

Bill reference information: [protected]

My account is debited on 7th of feb 2018 but airtel account is not credited as well as amount is not reversed to my account.

I have confirmed same with icici bank. Icici confirmed same that payment is transferred to citrus on 8th of february and please contact gateway for further information.
So please do the needful asap.

Anirudha kelkar.
Email address: ani18. [protected]@gmail.com

Apr 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mar 13, 2018

Updated by anirudhak40141 Hi Citrus team find data as requested
Transaction Amount: Rs. 589.00

Transaction Date: February 7, 2018

Payment ID: [protected]

Consumer Code: AIRT[protected]

Bill Reference Information: [protected]
Merchant Transaction Id :[protected]
Citrus Transaction Id : [protected]

My mobile number: +91-[protected]

I have added my bank statement for your reference which is clearly showing my account is debited on 7th of feb with above mentioned details. Also I have mentioned Citrus ID for your reference. I have done this transaction through internet banking of ICICI Bank.

Hope this information is sufficient to recover my amount.

Regards
Anirudha
MOB:[protected]

Mar 16, 2018

Updated by anirudhak40141 Hi Citrus team,
any update on my request. I have provided all details of my request on 13th. but there is no update from CITRUS team. when I can expect the same?
Anirudha Kelkar

Mar 22, 2018

Updated by anirudhak40141 Hi Citrus team,

Are you working on my issue? My hard earn money is deducted on 7th Feb 2018 and forwarded to CITRUS. But it is not paid in my airtel mobile account. So many time I have raised this issue with Airtel, ICICI and CITRUS. CITRUS looks to be least bothered about this issue. There is no update from CITRUS though I provided whatever information is required. Please let to whom I should approach to get my money back. It looks to be consumer forum is the last option open for me.

Anirudha Kelkar

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A

anirudhak40141

from Pune, Maharashtra

Mar 13, 2018

Hi Citrus team find data as requested
Transaction Amount: Rs. 589.00

Transaction Date: February 7, 2018

Payment ID: [protected]

Consumer Code: AIRT[protected]

Bill Reference Information: [protected]
Merchant Transaction Id :[protected]
Citrus Transaction Id : [protected]

My mobile number: +91-[protected]

I have added my bank statement for your reference which is clearly showing my account is debited on 7th of feb with above mentioned details. Also I have mentioned Citrus ID for your reference. I have done this transaction through internet banking of ICICI Bank.

Hope this information is sufficient to recover my amount.

Regards
Anirudha
MOB:[protected]

account debited payment not done - Comment #3037292 - Image #0

Reply

A

anirudhak40141

from Pune, Maharashtra

Mar 14, 2018

Hi Citrus team,
any update on my issue?

Reply

Citrus Payment Solutions Customer Care's response, Mar 26, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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My payment of ₹1000 was processed successfully on the online payment option of kea pget online registration but it does not show the transaction details on my userid!
They ask us to make the payment again and we’re unable to proceed on the next step because of this and that’s not right.
Please do the needful it’s very important.
Otherwise please refund the amount to the concerned account from which i have transferred the money.

Apr 12, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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B

Bablu1998

from Shillong, Meghalaya

Mar 12, 2018

757 rupees deducted from my debit card
For dled national open school But the status is showing payment not made
Please help me regarding this
I did this transaction at 3.30pm on DT 6/03/2018 What's the hell such system
I don't like this, pls help me regarding this
POS[protected]
Txn#[protected]

Reply

Citrus Payment Solutions Customer Care's response, Mar 12, 2018

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

A

arshad.rsi

from Aligarh, Uttar Pradesh

Mar 13, 2018

Sir I have submitted exam fee against enrolment no. [protected] named KM NAZIS BANO S/O KHURSHID AHEMAD for 501 502 and 503 papers on 05 March 2018 at 9:21 pm by Canara Bank Debit Card ending 1922, But in status it is showing payment not made. Kindly resolve this issue.

Reply

Citrus Payment Solutions Customer Care's response, Mar 13, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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