[Resolved]  Citrus Payment Solutions — online payment transaction failure and success report

Dear sir

For your kind information i would like to say that when i was pay your fee online the first transaction was fail for nios admission but amount was debited from my account.
Under failure reference no.
Inb/[protected]/citrus payment solutions

Because of transaction failure i paid fee once again
And the successful transaction no is
Inb/[protected]/citrus payment solutions p

I am very sorry to inform you that during net banking payment my transaction through icici bank dated. 26/09/2017 ;while amount from the account debited, but the amount of failed transaction hasn't been returned in my account by now.
Therefore i request you to return the amount of failed transaction.
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Oct 31, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Comments

Usually average refund time of Citrus Payment Solutions is 7 to 10 working days.
You need to wait for it.
Also for your reference, mark the mail to [protected]@citruspay.com
I am facing same problem.
Citrus Payment Solutions Customer Care's response, Sep 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
These are remaining requested details for your kind information:

My Transaction id: INB/[protected]/CITRUS PAYMENT SOLUTIONS P
email id: abdulwadud.[protected]@gmail.com
mobile number: [protected]
I am waiting for your reply, Pls do a favour as soon as possible

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