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Citrus Payment Solutions Complaints & Reviews

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Updated: Aug 12, 2023
Complaints 2969
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Citrus Payment Solutions reviews & complaints page 125

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Y
yogesh ku sharma
from Shikohabad, Uttar Pradesh
Oct 3, 2017
Resolved
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Resolved

Address: Sambhal, Uttar Pradesh
Website: citrus payment solution

I have paid rs 4553 on 28.09.17. For nios d. El. Ed by my sbi debit card. Amount has deducted same time but not paid to nios. Is it a cheating? You have ruined my many years. Please confirm it and paid time nios or refund to my account my details are
Yogesh kumar sharma
M [protected]
[protected]@gmail.com
Citrus nios txn#407854
Pos nios 1136045
Nov 9, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2017
Citrus Payment Solutions Customer Care's response
Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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    P
    Pankaj Palariya
    from Meerut, Uttar Pradesh
    Oct 3, 2017
    Resolved
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    Resolved

    Address: Nainital, Uttarakhand, 263139
    Website: Niosdled

    Sir
    I have made a payment of rs 4553/- for admission in nios d. El. Ed. Programme. My payment is made money deducted from my accont. But nios site displays payment not made.
    Please consider my case immediately. I am giving details below

    My ref no : do51104075
    My name : rashmi mer
    Transaction no :[protected]
    My e-mail : [protected]@gmail.com
    My contact mobile no : [protected]
    Nov 23, 2017
    Complaint marked as Resolved 
    Citrus Payment Solutions customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2017
    Citrus Payment Solutions Customer Care's response
    Dear Customer,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

    • Citrus, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • UPI / VPA if any used

    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

    Regards,
    Citrus Support Team
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      B
      Belalseikh
      from Tufanganj, West Bengal
      Oct 3, 2017
      Resolved
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      Resolved

      Website: www.dled.nios.ac.in

      Payement has been deducted from my account but the form has not been updated.

      Payment detail given below -

      Merchant name :transfer/[protected]citrus/niospub[protected]
      Merchant code : ib00025
      Bill : 45100.80
      Dedit a/c : [protected]
      Journal no.[protected]
      Brn : [protected]
      Reference no. - [protected]
      Date and time :[protected]:03:25

      Reference no d[protected]
      School udise no [protected]
      Debit account no. - [protected]

      Amount - inr 4, 511.80
      Amount in words - four thousand five hundred and eleven and eight zero rupees only
      Status - completed successfully
      Debit branch - mahadipur branch central bank of india

      Name belal seikh
      Father's name kayes seikh
      Mother's name sura
      Application status payment not made

      Please update my transaction all attachement given below.
      +2 photos
      Nov 12, 2017
      Complaint marked as Resolved 
      Citrus Payment Solutions customer support has been notified about the posted complaint.
      Verified Support
      Oct 08, 2017
      Citrus Payment Solutions Customer Care's response
      Dear Customer,

      We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

      Regards,
      Citrus Support Team
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        S
        sonam62527
        from Hojai, Assam
        Oct 3, 2017
        Resolved
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        Resolved

        Dear concern,
        I sonam kumari ref. No. D[protected] had registered in the d. El. Ed programme of the nios for the untrainted teacher of the private unaided school.
        Sir when my form was successfully submitted and the option of make payment was displayed, i made a payment on 30.09.17 amount deducted from my bank but showed payment not made. I again made a second payment for the same course again on 1.10.17 from my credit card and this time it showed payment completed.
        Sir it is my humble request to you to please refund amount of my one payment of the double payment as it is my hard earned money.

        Sir please refund my excess money for which i will be grateful to you forever. Hope you will initiate immediate steps for my due request.

        Thanks & regards
        Sonam kumari
        Ref no.- d[protected]
        Nov 15, 2017
        Complaint marked as Resolved 
        Citrus Payment Solutions customer support has been notified about the posted complaint.
        Verified Support
        Oct 09, 2017
        Citrus Payment Solutions Customer Care's response
        Dear Customer,

        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

        • Citrus, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • UPI / VPA if any used

        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

        Regards,
        Citrus Support Team
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          S
          Subash Chandra Paital
          from Bhubaneshwar, Odisha
          Oct 2, 2017
          Resolved
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          Resolved

          Sir
          I have made a payment of rs 4553/- for admission in nios d. El. Ed. Programme. My payment is made money deducted from my accont. But nios site displays payment not made.
          Please consider my case immediately. I am giving details below

          My ref no : d[protected]
          My name : sandhyarani rout
          My credit card no : [protected]
          Transaction no :[protected]
          My e-mail : [protected]@gmail.com
          My contact mobile no : [protected]
          Nov 5, 2017
          Complaint marked as Resolved 
          Citrus Payment Solutions customer support has been notified about the posted complaint.
          Verified Support
          Oct 05, 2017
          Citrus Payment Solutions Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

          • Citrus, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • UPI / VPA if any used

          Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

          Regards,
          Citrus Support Team
          Reference No D[protected]
          School UDISE No [protected]
          Enrolment No [protected]
          Name SHAMIMA NASRIN KHANAM
          Father's Name ABDUL JABBAR KHAN
          Mother's Name KULSUM BEGUM
          Application Status Admission Confirmed

          THIS APPLICANT PAYMENT HAS BEEN DEDUCTED TWO TIMES..BUT DID NOT RETURN YET.
          Citrus Payment Solutions Customer Care's response, Oct 9, 2017
          Verified Support
          Dear Customer,

          We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

          • Citrus, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • UPI / VPA if any used

          Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

          Regards,
          Citrus Support Team
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            V
            Vipul bandewar
            from Mundi, Madhya Pradesh
            Oct 2, 2017
            Resolved
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            Resolved

            Dear sir

            My name is vipul kumar bandewar and i am an untrained private school teacher seeking admission in d. El. Ed training conducted by nios. While i was filling the form and making the payment, the amount of rs 4510 which is for admission was deducted from my sbi net banking account but the status of my form was still "payment not made". And after 48 hours my application status was still "payment not made".

            My other details are:-
            Name - vipul kumar bandewar
            Form reference no - d[protected]
            School udise no - [protected]
            Bank transaction no through which amount of rs 4510. Deducted - igaccntrg2
            Bank account no - [protected]
            Transaction date - 30
            September 2017

            I kindly request you to look into the matter and kindly solve my problem.
            +1 photos
            Oct 3, 2017
            Complaint marked as Resolved 
            [email protected] Mobile no.7415407623
            Citrus Payment Solutions customer support has been notified about the posted complaint.
            Sir, Yesterday(27/10/2017) i made payment Rs4500 to nios through citibank but nios shows that payment not made and asking again for payment.Please help me refund the money or make the payment. My details are,
            Name :P.K.Usha
            Mobile :[protected]
            Reference No D[protected]
            School UDISE No [protected]
            Thank you.
            Citrus Payment Solutions Customer Care's response, Oct 9, 2017
            Verified Support
            Dear Customer,

            We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

            • Citrus, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • UPI / VPA if any used

            Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

            Regards,
            Citrus Support Team
            Dear sir,

            i have made a payment for D.El.Ed form submission my amt . get deducted but it is not showing in the system ..

            payment made on 23 rd sep by hdfc netbanking
            my mail id [protected]@gmail.com
            kindly check and update me about this .

            Regard
            Anup kr
            Citrus Payment Solutions Customer Care's response, Oct 9, 2017
            Verified Support
            Dear Customer,

            We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

            • Citrus, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • UPI / VPA if any used

            Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

            Regards,
            Citrus Support Team
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              D
              Dexter Saga
              from Gonda, Uttar Pradesh
              Oct 2, 2017
              Resolved
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              Resolved

              Dear sir.. Money was deducted from my sbi account yet the payment was not made to nios. It happened twice. First on 28 sep 17 at 1440 hrs with citrus references no [protected] (Sbi ref no - igaccfrrd1) for rs 4510. Same thing happened again on 29 sep 17 at 1106 hrs with citrus reference no [protected] (Sbi ref no - igaccinqa4) for rs 4510. Pls refund the money.
              Nov 8, 2017
              Complaint marked as Resolved 
              Citrus Payment Solutions customer support has been notified about the posted complaint.
              Oct 02, 2017
              Updated by Dexter Saga
              Pls update me soon
              Oct 02, 2017
              Updated by Dexter Saga
              And I need to know any contact no of Customer care or email Id ..
              Verified Support
              Oct 08, 2017
              Citrus Payment Solutions Customer Care's response
              Dear Customer,

              Thank you for contacting Citrus!

              Your transaction id's [protected] processed on[protected] for 4510.00 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

              We appreciate your patience in the interim.

              For any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

              Thanks and Regards,
              Citrus Support Team
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                S
                Sahil7509
                from Jabalpur, Madhya Pradesh
                Oct 2, 2017
                Resolved
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                Resolved

                Address: Jabalpur, Madhya Pradesh, 482002

                I have made payment online for d. El. Ed course for nios by using my pnb netbanking, transaction ref no citrus pa/[protected]/[protected] for rs.4510 on 30-sep-17 17:10 my money was deducted at the same time i got my transaction id no citrus pa/[protected]/[protected] through sms. But at my nios home page it is still showing me that payment not made. The i made a repayment and again i was deducted the same amount as mentioned above. Can the money br refund?
                Nov 8, 2017
                Complaint marked as Resolved 
                Citrus Payment Solutions customer support has been notified about the posted complaint.
                Oct 04, 2017
                Updated by Sahil7509
                Sir please help me
                Verified Support
                Oct 07, 2017
                Citrus Payment Solutions Customer Care's response
                Dear Customer,

                We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                Regards,
                Citrus Support Team
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                  T
                  Tanuj Bordoloi
                  from Guwahati, Assam
                  Oct 2, 2017
                  Resolved
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                  Resolved

                  Address: Jorhat, Assam, 785001

                  Dear sir/madam
                  I made a payment of rs.4553 against a registration at nios d. El. Ed through my sbi debit card with the details as rs.4553.1on pos80000580at nios citrus txn#[protected], but the problem is that the amount had been debited from my account but the payment was not successful with the particular transaction and the aforesaid amount has not been reverted to my account till today. So i hereby request you to look into the matter thoroughly and provide me the solution to get my money back.
                  Nov 13, 2017
                  Complaint marked as Resolved 
                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                  Oct 02, 2017
                  Updated by Tanuj Bordoloi
                  Citrus Payment Solutions — payment default

                  1 Review
                  Ta Tanuj Bordoloi on Oct 2, 2017 Mark as Resolved

                  Dear sir/madam
                  i made a payment of rs.4553 against a registration at NIOS d.el.ed through my SBI debit card with the details as rs.4553.1on POS80000580at nios citrus txn#[protected], but the problem is that the amount had been debited from my account but the payment was not successful with the particular transaction and the aforesaid amount has not been reverted to my account till today.so i hereby request you to look into the matter thoroughly and provide me the solution to get my money back.my email id is sarmah.[protected]@gmail.com
                  Verified Support
                  Oct 12, 2017
                  Citrus Payment Solutions Customer Care's response
                  Dear Customer,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                  • Citrus, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • UPI / VPA if any used

                  Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                  Regards,
                  Citrus Support Team
                  how can i track the status of my complaint, please reply to 'sarmah.[protected]@gmail.com'
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                    M
                    Mirakumari
                    from Hojai, Assam
                    Oct 1, 2017
                    Resolved
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                    Resolved

                    Sir i have done payment through sbi debit card for nios d. El. Ed. Couse bt still asking for payment and last date of apply was 30/09/2017 so i am very confussed what i can do to solve this problem. My detail as following
                    Name mira kumari
                    Ref no. D[protected]
                    Dise code [protected]
                    Payment details
                    Pos nios 1136045 at citruspay nios txn#[protected]
                    Thanking u
                    Nov 16, 2017
                    Complaint marked as Resolved 
                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 09, 2017
                    Citrus Payment Solutions Customer Care's response
                    Dear Customer,

                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                    • Citrus, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • UPI / VPA if any used

                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                    Regards,
                    Citrus Support Team
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                      R
                      Raghawendra Pathak
                      from Indore, Madhya Pradesh
                      Oct 1, 2017
                      Resolved
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                      Resolved

                      Dear sir,
                      I have made a payment of rs 4553.10 on 29.09.17 by rbl bank debit card, amount deducted but nios website status showing payment not made, please rectify the same issue and confirm the same.

                      Transactions no - pcd/[protected]/citruspay nios mumbai dated 29.09.2017

                      Bank details rbl bank
                      Account. No[protected]
                      Nios reference no d[protected]
                      Udise no [protected]
                      Candidate name sima kumari
                      Nov 6, 2017
                      Complaint marked as Resolved 
                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 06, 2017
                      Citrus Payment Solutions Customer Care's response
                      Dear Customer,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                      • Citrus, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • UPI / VPA if any used

                      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                      Regards,
                      Citrus Support Team
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                        B
                        Bapp of All
                        from Kanpur, Uttar Pradesh
                        Oct 1, 2017
                        Resolved
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                        Resolved

                        Address: 208017

                        Udise code - [protected]
                        Name - bhoopendra singh verma
                        Father name - kamlesh kumar verma
                        I made a payment in[protected], rs. 4510/- (Transaction id -[protected] igabzvrex7) was deducted from my account no - 35...172167 (Sbin0001962)., my payment was not updated after two days. I make another payment same form was updated in my form (Transaction id - [protected] igacaeyyj8, dated - 14/09/2017).
                        I complained my bank. The bank said that payment merchant was settle my payment. But my payment not refunded in my account.
                        Kindly dear payment merchant please refund my payment in my account.

                        Contact no - [protected], [protected].
                        +2 photos
                        Nov 14, 2017
                        Complaint marked as Resolved 
                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 09, 2017
                        Citrus Payment Solutions Customer Care's response
                        Dear Customer,

                        We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                        Regards,
                        Citrus Support Team
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                          B
                          Bapp of All
                          from Kanpur, Uttar Pradesh
                          Oct 1, 2017
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                          Address: 208017

                          Payement has been deducted from my account but the form has not been updated.

                          Payment detail given below -

                          Reference no. - igaccotkq1
                          Debit account no. [protected]
                          Citrus ref - [protected]
                          Amount - inr 4, 510.00
                          Amount in words - four thousand five hundred and ten rupees only
                          Status - completed successfully
                          Debit branch - kalyanpur, kanpur
                          Date - time - 30-sep-2017, 23:37 ist

                          Reference no - d[protected]
                          School udise no - [protected]

                          Name anand kumar tiwari
                          Father's name bhawani prasad tiwari
                          Mother's name savitri tiwari
                          Application status payment not made

                          Please update my transaction all attachement given below.

                          My contact no - [protected], [protected]
                          +2 photos
                          Citrus Payment Solutions customer support has been notified about the posted complaint.
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                            G
                            gautam.grd
                            from Jamshedpur, Jharkhand
                            Oct 1, 2017
                            Resolved
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                            Resolved

                            Address: 825324

                            Sir,
                            I have made the payment for d. El. Ed course on 30th september, 2017 throught sbi net banking and an amount of rs. 4510 debited from my account, but payment status is not updated till now. I give my details below

                            Transaction no. [protected]igaccojqs5
                            Date and time :- 30/09/2017, 9:04pm
                            School udise code :- [protected]
                            Name:- vikash kumar
                            +1 photos
                            Nov 5, 2017
                            Complaint marked as Resolved 
                            Citrus Payment Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 05, 2017
                            Citrus Payment Solutions Customer Care's response
                            Dear Customer,

                            We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                            Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                            Regards,
                            Citrus Support Team
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                              B
                              Bapon Kalita
                              from Tezpur, Assam
                              Oct 1, 2017
                              Resolved
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                              Resolved

                              Address: 783130

                              Sir

                              I had applied for d. Eled under your nios portal by online and my reference no. Is d[protected], school code [protected] namely zakir hussain. I had also made payment of 4500 through sbi net banking vide reference no [protected]igaccnrdg8, a/c no [protected], but unfortunately the payment has not update on nios portal because of server. But the amount deduct from my account.

                              So if possible kindly please refund my amount to the respective account or update the amount on nios portal. Its a humble request to you. Sir please take necessary action as soon as posible.


                              With regards

                              Bapon kalita
                              Nov 5, 2017
                              Complaint marked as Resolved 
                              Citrus Payment Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 05, 2017
                              Citrus Payment Solutions Customer Care's response
                              Dear Customer,

                              We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                              Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                              Regards,
                              Citrus Support Team
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                                K
                                ksmp
                                from Kolkata, West Bengal
                                Sep 30, 2017
                                Resolved
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                                Resolved

                                Dear sir,
                                Today morning (30.09 2017) at 10:58 am, i, kanchan sinha mahapatra, asstt. Teacher of physical education subject in sabrakone high school (Bengali medium), p. O.- sabrakone, dist.-bankura, 722149, west bengal, applied for d. El. Ed nios and have paid ₹4553.10 through sbi debit card as course fee but application status is showing payment not made. But the above mentioned amount has been debited from my account.
                                Transaction narration and reference no.- by debit card othpg 003061 citrus pay nios mumbai
                                After deduction the above mentioned amount from my a/c the message which i got from sbi as transaction message is-
                                Thank you for using your sbi debit card 559xx6691 for a purchase worth rs4553.1 on pos nios1136045 at citruspay nios txn# 003061.
                                On account of this problem now i am facing a serious problem as i have not been enrolled yet in the course and today os the last date of registration. I have not been given any enrollment number yet.
                                Reference no.- d[protected]
                                All the documents regarding the payment are attached herewith.
                                So i request you to make an early arrangement to solve the problem.
                                Kindly do the needful and oblige.
                                Thanking you.
                                Yours faithfully,
                                Kanchan sinha mahapatra
                                Asstt. Teacher
                                Sabrakone high school (Bengali medium)
                                Correspondence email [protected]@gmail.com
                                Mob no.- [protected]
                                School udise code-[protected]
                                +4 photos
                                Nov 10, 2017
                                Complaint marked as Resolved 
                                Citrus Payment Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 09, 2017
                                Citrus Payment Solutions Customer Care's response
                                Dear Customer,

                                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                                • Citrus, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • UPI / VPA if any used

                                Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                Regards,
                                Citrus Support Team
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                                  H
                                  hd point
                                  from Jajpur, Odisha
                                  Sep 30, 2017
                                  Resolved
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                                  Resolved

                                  Address: Goalpara, Assam, 783125

                                  I have paid a sum of rs. 4510 for nios d. El. Ed course on dated 30/09/2017. The transanction id is [protected], in uco net banking system. My email id - [protected]@gmail.com, and phone no - [protected]. But there is no update of payment in my nios application profiles. So, plz the debited money is return/refunded in my using net banking account nor updated. Plz kwikly...
                                  Nov 5, 2017
                                  Complaint marked as Resolved 
                                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 05, 2017
                                  Citrus Payment Solutions Customer Care's response
                                  Dear Customer,

                                  We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                                  Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                  Regards,
                                  Citrus Support Team
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                                    A
                                    Amba Dutt Sharma
                                    from Bareilly, Uttar Pradesh
                                    Sep 30, 2017
                                    Resolved
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                                    Resolved

                                    Address: Almora, Uttarakhand, 263621

                                    Respected citrus pay management,

                                    My name is kanchan prabha. I had applied for d. El. Ed course at nios university website on 28th september with refrence number - d[protected] and the state bank of india payment id was [protected]ch67891357 transfer to[protected].

                                    Since the amount has been debited from the bank account and has not been updated in the website and 30th september is said to be the last date for registration, i have got into a very critical situation that even after making payment my payment status has not been successful and i might not be able to apply successfully for the d. El. Ed. Course as per government guidelines.

                                    Its my humble request to kindly please help me with the issue so that i would be able to successfully apply and enroll myself for the d. El. Ed. Program.

                                    For this act of kindness i will always be thankful to you.

                                    Your's fatithfully

                                    Kanchan prabha

                                    Refrence number : d[protected]

                                    Aadhaar number :66*689
                                    Nov 17, 2017
                                    Complaint marked as Resolved 
                                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 05, 2017
                                    Citrus Payment Solutions Customer Care's response
                                    Dear Customer,

                                    We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                    Regards,
                                    Citrus Support Team
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                                      S
                                      Sabiul Molla
                                      from Siliguri, West Bengal
                                      Sep 30, 2017
                                      Resolved
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                                      Resolved

                                      I have made a payment (Ref. No.- [protected]igaccnumh4) of rs 4510 successfully. But it is not updated in dled. Nios.ac.in... Showing..."payment not made"... Please do needful... Today (30/09/2017) is last date for application... Please make sure we get a solution on this issue... Thank you

                                      Ref. No. [protected]igaccnumh4
                                      Contact - [protected]@gmail.com
                                      Nov 6, 2017
                                      Complaint marked as Resolved 
                                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 05, 2017
                                      Citrus Payment Solutions Customer Care's response
                                      Dear Customer,

                                      We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                                      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                      Regards,
                                      Citrus Support Team
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                                        A
                                        Ankan Singh
                                        from Raha, Assam
                                        Sep 30, 2017
                                        Resolved
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                                        Resolved

                                        Sir
                                        I am ankan kumar singh. I made payment for nios registration but my transaction was failure or i make complaint on it. But someone fraud call me or sent me email that i will refund your deducted amount he bring me atm number or its expiry then he tell me i will make confirm for it an otp went to your mobile number then i give him otp then he transferred 6070 rs first time or 16666 rs second time. He transferred all amount to pay zaap wallet. His mobile number is [protected]. I give you all information about this in photo. Please help me.
                                        +1 photos
                                        Nov 5, 2017
                                        Complaint marked as Resolved 
                                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 05, 2017
                                        Citrus Payment Solutions Customer Care's response
                                        Dear Customer,

                                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                                        • Citrus, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • UPI / VPA if any used

                                        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                        Regards,
                                        Citrus Support Team
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