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Citrus Payment Solutions Complaints & Reviews

3.2
Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 131

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P
Prince.nibha
from Mundi, Madhya Pradesh
Sep 13, 2017
Resolved
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Resolved

Address: Jabalpur, Madhya Pradesh, 482002

Dear sir,
On 12sep 2017 [protected]-citrusmponline [protected] 12 sep 2017 1, 164.00.
Above details i have mentioned. I had done online payment of electricity bill. But i didn't received the receipt of my payment. Even i have not received back the amount in my account.

My email address is - [protected]@rediffmail.com
Mobile - [protected]

Regards
Oct 22, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2017
Citrus Payment Solutions Customer Care's response
Dear Customer,

Thank you for contacting Citrus!

Your transaction id's [protected] processed on[protected] for 1164.00 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

For any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Thanks and Regards,

Citrus Support Team
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    A
    AG COMPUTERS Kangpokpi
    from Dhanbad, Jharkhand
    Sep 13, 2017
    Resolved
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    Address: 795129

    Respected sir,

    For d. El. Ed. Under nios teacher training had made a payment of rs.4510/- through sbi inb for enrolment. The amount had been debited from the account but still in the teacher login page it shows 'payment not made'.
    I am giving the detail below. Kindly solve the matter quickly because as per govt. Order it is mandatory to get admitted for every untrained teachers before 15.09.17 in d. El. Ed. Course under nios.

    Teacher name: smt. Hoinu kipgen
    School name: leikot ujb school
    Udise: [protected]
    Reference number: d[protected]

    Payment method: inb
    Bank: sbi
    Ref/cheque no.: [protected]ch66981479
    Transfer to:[protected], branch code: 99922
    Amount: rs.4, 510.00
    Date:[protected]

    Kindly look into me the matter and do solve earliest because its the matter of once carrier. I hope it will be solved by nios at the earliest possible time.
    Thanking you.

    Yours faithfully,
    Smt. Neinu kipgen
    Asst. Teacher leikot ujb school
    Udise - [protected]
    +11 photos
    Nov 11, 2017
    Complaint marked as Resolved 
    Citrus Payment Solutions customer support has been notified about the posted complaint.
    Verified Support
    Sep 17, 2017
    Citrus Payment Solutions Customer Care's response
    Hi,

    We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

    Regards,
    Citrus Support Team
    Oct 05, 2017
    Updated by AG COMPUTERS Kangpokpi
    Respected sir,

    For d. El. Ed. Under nios teacher training i had made a payment thrice (3 times) of rs.4553.10 through sbi debit card for enrolment as my enrolment page show ‘payment not made’ even after making a payment. The amount of all three payments had been debited from the account. After retrying payments, i got my payment status successful ‘payment made’. That, i would like to request for refund of any two (2) transactions/payment.

    I am giving the detail below.

    Teacher name: smt usha pradhan
    Udise: [protected]
    Reference number: d[protected]

    Payment method: online
    Bank: sbi
    Ref/cheque no.: account passbook update enclosed
    Transaction date:[protected]

    Kindly look into me the matter and do solve earliest. I hope it will be solved by nios at the earliest possible time.

    I am enclosing herewith copies relevant pages.

    Thanking you.

    Yours faithfully,
    Smt usha pradhan
    Udise - [protected]
    Verified Support
    Oct 10, 2017
    Citrus Payment Solutions Customer Care's response
    Dear Customer,

    We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

    Regards,
    Citrus Support Team
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      T
      Trupti Patnaik
      from Remuna, Odisha
      Sep 13, 2017
      Resolved
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      Resolved

      Address: Khordha, Odisha
      Website: nios.ac.in

      On 20th/2017 august i registered for noise died programme. Mde payment thorugh my debit card, amount re 4500 deducted from my savings account but the payment is not showing updated in nios site. And also during verification by school principal it came to my notice that the school udise code is different. There was an option to register without udise code and i cannot change the code now. Please solve these two issues urgently as the last date is 15th sep is nearing the udise generated by system is-[protected] where as my original udise code is [protected] and my reference id is d[protected]. Thank you
      Oct 22, 2017
      Complaint marked as Resolved 
      Citrus Payment Solutions customer support has been notified about the posted complaint.
      Verified Support
      Sep 17, 2017
      Citrus Payment Solutions Customer Care's response
      Hi,

      We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

      Regards,
      Citrus Support Team
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        P
        Pripink
        Sep 13, 2017
        Resolved
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        Resolved

        Address: New Delhi, Delhi
        Website: dled.nios.ac.in

        I registered for noise died programme yesterday, 12 swept 2017. And during verification by school principal it came to my notice that the school udise code is different. There was an option to register without udise code and i cannot change the code now. How can i cancel my registration and get a refund. School udise generated by system is-[protected] and my reference id is d[protected].
        Kindly help me get my money back. I haven't completed my registration so i hope it can be done
        Thank you
        Oct 20, 2017
        Complaint marked as Resolved 
        Citrus Payment Solutions customer support has been notified about the posted complaint.
        Sep 13, 2017
        Updated by Pripink
        It is nios dled programme
        Verified Support
        Sep 17, 2017
        Citrus Payment Solutions Customer Care's response
        Hi,

        Apologies for the delay.

        We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

        Regards,
        Citrus Support Team
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          N
          ngmi
          from Bhubaneshwar, Odisha
          Sep 12, 2017
          Resolved
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          Resolved

          I have made 2 payments for deled nios online registration today.
          1. Ref. No. D[protected] transaction no. [protected]igabzvhoa4
          2. Ref. No. D[protected] transaction no. [protected]igabzxhkx1
          Which have been deducted from my sbi account but the status of the nios shows that "payments not made". Why is this so? Please rectify at the earliest.
          Thanks
          Oct 20, 2017
          Complaint marked as Resolved 
          Citrus Payment Solutions customer support has been notified about the posted complaint.
          Verified Support
          Sep 17, 2017
          Citrus Payment Solutions Customer Care's response
          Hi,

          We would like to inform you that the TXN [protected] & [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

          Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

          Regards,
          Citrus Support Team
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            S
            Suyog12345
            from Indore, Madhya Pradesh
            Sep 12, 2017
            Resolved
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            Address: 484110
            Website: www.nios.ac.in

            Dear sir,
            I have pay 4500/- against nios d. El. Ed course payment deduct form my account but not update
            Detail billow
            Name - anuradha gadhwal
            Reference no- d[protected]
            [protected]@gmail.com

            Transaction details
            _

            Account number : [protected]
            Transaction date : 11/09/2017
            Transaction amount : (Inr) 4, 510.00
            Transaction type : dr
            Transaction description : epay/to:citrus payment so/66614857/nios
            Oct 18, 2017
            Complaint marked as Resolved 
            Citrus Payment Solutions customer support has been notified about the posted complaint.
            Verified Support
            Sep 17, 2017
            Citrus Payment Solutions Customer Care's response
            Hi,

            We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

            Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

            Regards,
            Citrus Support Team
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              A
              Ashish Dhangar
              from Mundi, Madhya Pradesh
              Sep 12, 2017
              Resolved
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              Address: Damoh, Madhya Pradesh, 465680

              Respected sir / mam,
              I am ashish dhangar teaching in subhsh vidya niketan suthalia {dice code - [protected]}. I have filled my d el ed form at "http://dled.nios.ac.in/" on 1st sep 2017 but my form detail is not showing in principal sirs account.

              When i get log in on the d el ed site it shows different dise code which is suddenly made by d el ed nios site ([protected])
              And permanent dise code is ([protected])
              So that's why my name is not showing on principal sir's id.

              Kindly help me in this because i have made payment of rs 4511 also, and still not getting details in verification account of principal sir to get verify and last date of form submission is near by.
              I would be very greatful to you if you can refund my payment.

              My other form fill up details given below-

              Name - ashish fhangar
              E mail id - [protected]@gmail.com
              Refrance no - d[protected]
              Father's name - keilash narayan
              Mother's name - janki devi
              Mobile no - [protected]

              Payment detail - refrance no - igabybzdq7

              Waiting for affirmative answer soon...
              Oct 18, 2017
              Complaint marked as Resolved 
              Citrus Payment Solutions customer support has been notified about the posted complaint.
              Verified Support
              Sep 17, 2017
              Citrus Payment Solutions Customer Care's response
              Hi,

              We would like to inform you that the TXN 20170901_174934_D[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

              Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

              Regards,
              Citrus Support Team
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                N
                nayudu
                from Bengaluru, Karnataka
                Sep 12, 2017
                Resolved
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                Resolved

                I made my apartment maintenance in commonfloor.com and amount is deducted from my account and transaction is failed. When i called common floor customer support they were saying problem with citrus pay and is common problem and it takes 7 days to return my amount.
                No phone support from citrus.
                For me it looks like a fraud from citrus pay. How could they keep my money (10000) for 7days.
                Oct 21, 2017
                Complaint marked as Resolved 
                Citrus Payment Solutions customer support has been notified about the posted complaint.
                Verified Support
                Sep 12, 2017
                Citrus Payment Solutions Customer Care's response
                Hi,

                We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

                Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                Regards,
                Citrus Support Team
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                  M
                  Sep 12, 2017
                  Resolved
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                  Address: 110094

                  I applied 10th class course in nios. Payment is also done. But nios payment is showing make payment after payment done also. Actually when i was doing payment at same time i got error service unavailable. So i request you please resolve this error and reverse my payment into my account as soon as possible.

                  Transaction ref no. [protected]igabztfhq0

                  Regards
                  Mohd umar
                  +1 photos
                  Oct 15, 2017
                  Complaint marked as Resolved 
                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 12, 2017
                  Citrus Payment Solutions Customer Care's response
                  Hi,

                  We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                  Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                  Regards,
                  Citrus Support Team
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                    K
                    Khumkiumong
                    from Marigaon, Assam
                    Sep 11, 2017
                    Resolved
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                    Resolved

                    Dear sir/madam... I have admitted at nios for d. Eled two years course but im doing my diet for two years course at tuensang: nagaland.
                    Therefore, may i kindly request you to cancel my admission fee.
                    Thanking you
                    Name: khumkiumong
                    Email: [protected]@gmail.com
                    Phnone : [protected]
                    Reference no. : d13020001o
                    +1 photos
                    Oct 13, 2017
                    Complaint marked as Resolved 
                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 12, 2017
                    Citrus Payment Solutions Customer Care's response
                    Hi,

                    We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                    Regards,
                    Citrus Support Team
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                      D
                      dilip vasa1989
                      from Hyderabad, Telangana
                      Sep 11, 2017
                      Resolved
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                      Address: Hyderabad, Andhra Pradesh, 500090
                      Website: portal.actcorp.in/group/hyd/myaccount

                      Hello team,

                      Today i have paid my internet bill amount of 767 to act fiber net thru citrus, but it was unsuccessful..

                      This was the third time i was facing issue with your problematic payment gate way. I have tried calling customer care but not useful.

                      Very much disappointed with your service.

                      Please let me know the transaction status asap.

                      Regards,
                      Dilip.
                      [protected].
                      Oct 20, 2017
                      Complaint marked as Resolved 
                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 12, 2017
                      Citrus Payment Solutions Customer Care's response
                      Hi,

                      We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

                      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                      Regards,
                      Citrus Support Team
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                        P
                        Prabhat2017
                        from Bhagalpur, Bihar
                        Sep 11, 2017
                        Resolved
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                        Address: Saharsa, Bihar, 852201

                        Respected sir/madam
                        I made a payment of 4500/- to nios for dled course on 8th sep 2017, 4535/- duducted from my axis bank a/c but still payment is not clear, and nios is demanding 4500/- as fee.
                        Payment details is - inb/[protected]/citrus payment solution.

                        So it is my request that please clear my payment as soon is posdible

                        Thanking you
                        Prabhat kiran
                        -[protected]
                        Oct 13, 2017
                        Complaint marked as Resolved 
                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 12, 2017
                        Citrus Payment Solutions Customer Care's response
                        Hi,

                        Your concern has already been addressed over the email sent by you under the case number 01311151. Revert to the same for any more help or support.

                        Regards,
                        Citrus Support Team
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                          R
                          Richik Dey
                          from Coimbatore, Tamil Nadu
                          Sep 11, 2017
                          Resolved
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                          Resolved

                          Address: 600097
                          Website: www.citruspay.com

                          On 10th instant, i added rs. 5000 in my citrus wallet from my credit card with:
                          Txn id : ctx[protected]
                          Ref id : 2265854

                          Right after that i withdrew the entire amount to another account with :
                          Ref id : [protected]

                          Today i. E on 11th instant my bank messages me that
                          "your transaction on hdfc bank credit cars ending with xxxx for rs. 5000.00 has been credited/reversed by citruspay38792 on[protected]:15:15:58"

                          Now, i am unable to locate my money as it is not reflected in the withdrawal account, neither my credit card and neither citrus wallet.

                          Kindly, help me with what exactly happened with my money at the earliest.

                          The below mentioned mobile number and email address are registered with citrus account

                          [protected]
                          Richik. [protected]@gmail.com
                          Oct 13, 2017
                          Complaint marked as Resolved 
                          Citrus Payment Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 12, 2017
                          Citrus Payment Solutions Customer Care's response
                          Hi,

                          Your concern has already been addressed over the email sent by you under the case number 01313809. Revert to the same for any more help or support.

                          Regards,
                          Citrus Support Team
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                            Romi kher
                            from Bengaluru, Karnataka
                            Sep 11, 2017
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110047
                            Website: Airtel

                            Hi,

                            I made payment today through my airtel app and i got message payment failed, your recent transaction no.[protected] for
                            Airtel mobile no.[protected]

                            & amount got debited from my hdfc account
                            & then again i had to made payment of rs 435 which got successful. But previously my rs 435 got debited.
                            Please help me with refund process ogf that failed

                            Regards,
                            Romi kher
                            Oct 18, 2017
                            Complaint marked as Resolved 
                            Citrus Payment Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 17, 2017
                            Citrus Payment Solutions Customer Care's response
                            Hi,

                            We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                            Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                            Regards,
                            Citrus Support Team
                            Hi
                            Today i made recharge from my airtel app and amount debited from my bank account by CITRUS PAYMENT SOLUTION but not yet activated my pack. Pls resolve this or return my money

                            airtel amount deducted from hdfc bank by citrus airtel but airtel says transaction failed. - Comment #3730732 - Image #0
                            Citrus Payment Solutions Customer Care's response, Sep 8, 2020
                            Verified Support
                            Hi Dhaksha,

                            We are unable to trace any transaction with the given information. Request you to share below mentioned details for further assistance.
                            • Citrus transaction id, Merchant transaction id and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used
                            Hi Team,

                            Yesterday I tried to recharge through airtel app.
                            Money got deducted from the bank but recharge is not done. Please help me to get my amount back.

                            Thanks
                            I appreciate it.

                            airtel amount deducted from hdfc bank by citrus airtel but airtel says transaction failed. - Comment #3814335 - Image #0
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                              S
                              Sahaj K
                              from Ingraj Bazar, West Bengal
                              Sep 10, 2017
                              Resolved
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                              Resolved

                              Address: 732141

                              Dear sir,
                              I made payment for nios d. El. Ed teacher amount rupees 4511.80 deducted from bank account but application status payment not made. I have using sbi net banking.
                              Reference no. D[protected]
                              Transaction description : [protected] igabzdvdj2
                              Date: 08/09/2017,
                              Please solve this as soon as possible.
                              Email id: [protected]@gmail.com
                              Phone :+91 [protected]/[protected]
                              Oct 18, 2017
                              Complaint marked as Resolved 
                              Citrus Payment Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 17, 2017
                              Citrus Payment Solutions Customer Care's response
                              Hi,

                              We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                              Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                              Regards,
                              Citrus Support Team
                              It has been days still i didn't get any refund. On 29 august two times money have been deducted from my account bt not able to get registration no of bihar police constable form. Kindly solve this issue as fast as possible nd refund my money.
                              Details below -
                              Name - Ajit Kumar Mehto
                              Mobile no - [protected]
                              Payment Id[protected]
                              PayUMoney Customer Care's response, Sep 12, 2017
                              Hi,

                              We would like to inform you that the TXN for the Payment Id 161422478 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

                              Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                              Regards,
                              Team PayU
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                                M
                                Mk Bobby
                                from Dimapur, Assam
                                Sep 10, 2017
                                Resolved
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                                Resolved

                                Address: Jehanabad, Bihar, 804427

                                Dear sir,

                                I have sent payment through net banking corporation bank tehta saren

                                But payment not received due to server error. The amount has debited from the account.

                                Date-07.09.2017
                                Particuler - cn[protected] marchant name
                                Amount-4511.80

                                So i request to you please clear the amount and inform
                                Me as soon as possible.
                                +1 photos
                                Oct 18, 2017
                                Complaint marked as Resolved 
                                Citrus Payment Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2017
                                Citrus Payment Solutions Customer Care's response
                                Hi,

                                We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                Regards,
                                Citrus Support Team
                                Bad experience with citrus

                                nios d. el. ed for untrained teacher payment error - Comment #2845737 - Image #0
                                Dear sir from my account no[protected] canara bank money has been cut for csbc bihar.citrus exam1aapply amount-520.80 chaque/reference no[protected] date[protected]. Sir please refund my amount my contact no-[protected] [protected]@gmail.com
                                Another contact no-[protected]
                                Citrus Payment Solutions Customer Care's response, Sep 17, 2017
                                Verified Support
                                Hi Sajan,

                                We would like to inform you that the Merchant Txn ids -5000862058 is not successful at our end. In case of any deduction please get in touch with your bank as it might be an accidental debit.

                                For more help and assistance you can also write to us at [email protected].

                                Regards,
                                Citrus Support Team
                                sir mera payment Do baar ho gaya hai ek baar uco bank card se aur ek baar iob bank card se sir ek baar ka fee return karne ki kripa karen

                                nios d. el. ed for untrained teacher payment error - Comment #2848003 - Image #0
                                Hi,

                                We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                                Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                Regards,
                                Team PayU
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                                  P
                                  from Asansol, West Bengal
                                  Sep 9, 2017
                                  Resolved
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                                  Resolved

                                  Sir I am Sarada Prasad Sahoo on 08.09.2017 I will pay to National Institute of open schooling (NIOS) online rs 3000. 00 but this is not showing . my current status shows that payment not made For your reference I submit the details :POS /MUMBAI /CITRUSPAY NI/725109. Sir please kindly look above matter. My last date is 12.09.2017 please clear my payment.
                                  +1 photos
                                  Oct 26, 2017
                                  Complaint marked as Resolved 
                                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2017
                                  Citrus Payment Solutions Customer Care's response
                                  Hi,

                                  We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                  Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                  Regards,
                                  Citrus Support Team
                                  Hi i am prakash nayak
                                  Sir mene 4/9/17 ko refrence no. D[protected] ki NIOS d.eld ki fees online debit card k through ki jisme 2 bar acount se paise deduction ho gye isly aap muje 4553.60 rupees vapas refund kare
                                  Citrus Payment Solutions Customer Care's response, Sep 12, 2017
                                  Verified Support
                                  Hi,

                                  Your concern has already been addressed over the email sent by you under the case number 01298230. Revert to the same for any more help or support.

                                  Regards,
                                  Citrus Support Team
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                                    J
                                    jkman
                                    from Barpeta Road, Assam
                                    Sep 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: Imphal East, Manipur, 795005
                                    Website: NIOS website

                                    I am aribam joy sharma from imphal. Today i have paid admission fee for d. El. Ed programme of nios through your web portal. Money is already cut from my sbi account. But my application is declared as invalid just after the cutting of money. So i am unable to complete my application.

                                    I want to know whether the amount of money drawn from my account will be returned to my bank account or not?

                                    The photo attached below is my application status. I am unable to get enrolment number. Usually they provide enrolment number just after the payment.
                                    +1 photos
                                    Oct 18, 2017
                                    Complaint marked as Resolved 
                                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 17, 2017
                                    Citrus Payment Solutions Customer Care's response
                                    Hi,

                                    We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                    Regards,
                                    Citrus Support Team
                                    sir my self sindhu kumar my account no.[protected] date-16/09/17 time-7:25. I have transferred eight thousand rupee to account no.-[protected] through empower canara bank mobile banking apps.It was debited from my account but still it was not credit to transfer account.Kindly take neccessary action and refund my money to my account
                                    Citrus Payment Solutions Customer Care's response, Sep 19, 2017
                                    Verified Support
                                    Hi,

                                    We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                    Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                    Regards,
                                    Citrus Support Team
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                                      V
                                      Vijay Bhoi
                                      from Brahmapur, Odisha
                                      Sep 8, 2017
                                      Resolved
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                                      Resolved

                                      Address: Anand, Gujarat, 388001
                                      Website: www.bobibanking.com

                                      Pi would like to inform you that the following payment made by me on[protected] through internet banking. Unfortunately payment cut from my account but it hasen't made..
                                      Bank of baroda
                                      Details of payment made to citrus payment gateway
                                      Payee name : citrus payment gateway
                                      Payment information
                                      Payment amount : 574.00
                                      Payment date : 29/08/17
                                      Debit account id : [protected]
                                      Credit account id : [protected]
                                      Credit bank id : 012
                                      Credit branch id : 0414
                                      Payment status : paymentrequest successful
                                      Other information
                                      Payee type :
                                      Payment no : 00001
                                      Payment remarks : [protected]
                                      Consumer code : [protected]
                                      +2 photos
                                      Nov 30, 2017
                                      Complaint marked as Resolved 
                                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 17, 2017
                                      Citrus Payment Solutions Customer Care's response
                                      Hi,

                                      We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                      Regards,
                                      Citrus Support Team
                                      Dear sir,

                                      i have sent payment through net babking corporation bank tehta.

                                      But payment not received due to server error. The amount has debited from the account.

                                      Reference no d[protected]
                                      so i request to you please clear the amount and inform
                                      me as soon as possible.
                                      Mk Bobby's reply, Sep 11, 2017
                                      Dear sir,

                                      i have sent payment through net banking corporation bank tehta saren

                                      but payment not received due to server error. The amount has debited from the account.

                                      Date-07.09.2017
                                      particuler -cn20170907076185548 0 marchant name
                                      amount-4511.80

                                      so i request to you please clear the amount and inform
                                      me as soon as possible.
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                                        E
                                        easterius
                                        from Raha, Assam
                                        Sep 8, 2017
                                        Resolved
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                                        Resolved

                                        Address: East Khasi Hills, Meghalaya

                                        On august 30, 2017

                                        I have made payment online for d. El. Ed course for nios by using my sbi netbanking, transaction ref no igabxqvng3 for rs.4511.8 on 30-aug-17 08:37 my money was deducted at the same time i got my transaction id no-igabxbmvo3 through sms. But at my nios home page it is still showing me that payment not made. The i made a repayment and again i was deducted the same amount as mentioned above. Can the money br refund?
                                        Oct 18, 2017
                                        Complaint marked as Resolved 
                                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 17, 2017
                                        Citrus Payment Solutions Customer Care's response
                                        Hi,

                                        We would like to inform you that the TXN IGABXBMVO3 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                                        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                        Regards,
                                        Citrus Support Team
                                        I have made payment for last refernce no top most of net banking page .amount debited but status showing that payment not made.please update the status or refund my cash by last refernce no of net banking mode.thank you .

                                        nios d. el. ed. payment refund - Comment #2868744 - Image #0
                                        nios d. el. ed. payment refund - Comment #2868744 - Image #1
                                        nios d. el. ed. payment refund - Comment #2868744 - Image #2
                                        Citrus Payment Solutions Customer Care's response, Oct 5, 2017
                                        Verified Support
                                        Dear Customer,

                                        We would like to inform you that the TXN is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                                        Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                        Regards,
                                        Citrus Support Team
                                        Sir my name is Rakesh kumar .mai.28/09/2017 d.el.ed me form submit kiya tha or payment v .payment debit my account but site not verify my form.sir my ref no.D[protected] .Sbi tranjection no .GACCGJJH4.PLZ SOLVE MY PROBLEM.
                                        Citrus Payment Solutions Customer Care's response, Oct 5, 2017
                                        Verified Support
                                        Dear Customer,

                                        We would like to inform you that the TXN 050145252254283 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 20170928_172943_D101710325 in order to get the service delivery status at their end.

                                        Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                        Regards,
                                        Citrus Support Team
                                        how i get acknowledgemt slip..send me some link
                                        Citrus Payment Solutions Customer Care's response, Feb 19, 2018
                                        Verified Support
                                        Dear Customer,

                                        We request you to get in touch with Merchant - NIOS for any refund/cancellation/ticket or receipt print confirmation related queries.

                                        Regards,
                                        Citrus Support Team
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