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Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 126

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N
Nitesh17021997
from Agra, Uttar Pradesh
Sep 30, 2017
Resolved
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Resolved

Address: 203135
Website: dled.nios.ac.in

Dear sir,
On 30/09/2017, while making payment for d. El. Ed. Untrained teacher service program, amount 4545 deducted from my account sbi 33...92954 with debit card 4591........47 but payment status remained same as not confirmed but each time, money debitted from my account.

It happened with me 5 times while registering for different-different candidates of our school. I could stop registering today but as it was last day so it is necessary to register.

Kindly return money back to my account as soon as possible.

Thanking you,
Your's faithfully,
Nitesh kumar sharma
+5 photos
Nov 5, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2017
Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace the transaction details with the provided information. Request you to share all the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team.
View replies
Respected sir,
I GOVIND SINGH BHADAURIA Ref. No.- D[protected] I had registered in the D.El.Ed programme of the NIOS for the untrained teacher of the private unaided school.
Sir when my form was successfully submitted and the option of make payment 4545 Rs. was displayed I made a payment .But after waiting for some time when it again showed payment not made I again made a second payment for the same course twice and this time it showed payment completed .After that I found payment was deduct from my account in twice.
Sir it is my humble request to you please refund my excess money for which I will be grateful to you forever .Hope you will initiate to immediate steps for my due request.
My Transaction and bank details are given below.

Name :- GOVIND SINGH BHADAURIA
Mob No. [protected]
Pass :- [protected]@147
Reffrence Num :- D[protected]
Failed Transaction Id :- [protected]
Successful Transaction Id :- [protected]
Payment Date :- 25/09/2017
Account Num. :- [protected]
IFSC Code :- SBIN0030608
Account holder Name :- GOVIND SINGH BHADAURIA
Reply
Respected sir,
I GOVIND SINGH BHADAURIA Ref. No.- D[protected] I had registered in the D.El.Ed programme of the NIOS for the untrained teacher of the private unaided school.
Sir when my form was successfully submitted and the option of make payment 4545 Rs. was displayed I made a payment .But after waiting for some time when it again showed payment not made I again made a second payment for the same course twice and this time it showed payment completed .After that I found payment was deduct from my account in twice.
Sir it is my humble request to you please refund my excess money for which I will be grateful to you forever .Hope you will initiate to immediate steps for my due request.
My Transaction and bank details are given below.

Name :- GOVIND SINGH BHADAURIA
Mob No. [protected]
Pass :- [protected]@147
Reffrence Num :- D[protected]
Failed Transaction Id :- [protected]
Successful Transaction Id :- [protected]
Payment Date :- 25/09/2017
Account Num. :- [protected]
IFSC Code :- SBIN0030608
Account holder Name :- GOVIND SINGH BHADAURIA
Reply
Citrus Payment Solutions Customer Care's response, Oct 12, 2017
Verified Support
Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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    V
    Vijaypsingh
    from Nagram, Uttar Pradesh
    Sep 30, 2017
    Resolved
    Report
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    Resolved

    Address: Jhansi, Uttar Pradesh, 284001

    Dear sir
    I priyanka singh d. Led ref no. D[protected]
    Submitted my registration fees through idbi debit card on 30.9.17 two times at 4:07 and 4:23 amounts been deducted 4553 rs both times. But my payment is still
    Not done. Please take a look to this matter
    Now my fund is been deducted and fee is not paid please help me and resolve this issue asap.
    +2 photos
    Nov 12, 2017
    Complaint marked as Resolved 
    Citrus Payment Solutions customer support has been notified about the posted complaint.
    Oct 01, 2017
    Updated by Vijaypsingh     My mail id is [protected]@gmail.com
    Mob no. [protected]
    Bank ac. No. [protected]
    Bank÷Idbi bank jhansi branch
    Oct 07, 2017
    Updated by Vijaypsingh     Dear sir
    I priyanka singh d. Led ref no. D[protected]
    Submitted my registration fees through idbi debit card on 30.9.17 two times at 4:07 and 4:23 amounts been deducted 4553 rs both times. But my payment is still
    Not done. Please take a look to this matter
    Now my fund is been deducted and fee is not paid please help me and resolve this issue asap.

    payment made two times to nios but still payment not done.
    payment made two times to nios but still payment not done.
    Verified Support
    Oct 09, 2017
    Citrus Payment Solutions Customer Care's response     Dear Customer,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

    • Citrus, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • UPI / VPA if any used

    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

    Regards,
    Citrus Support Team
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      S
      shanti niketan
      from Jamshedpur, Jharkhand
      Oct 2, 2017
      Resolved
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      Resolved

      Address: 848101

      I have made a payment of Rs.4553 on 28th september 2017 at 6:58 pm for the admission of Nios dled of Deepak kumar whose reference number is D[protected] and bank transaction number is ECOM 856386 CITRUSPAY NIOS \CI. payment is deducted from my bank account but payment status is not completed on this teacher refrence number nor it is refunded to my bank account till now. please resolved my problem s soon as possible.
      Nov 10, 2017
      Complaint marked as Resolved 
      Citrus Payment Solutions customer support has been notified about the posted complaint.
      Verified Support
      Oct 06, 2017
      Citrus Payment Solutions Customer Care's response       Dear Customer,

      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

      • Citrus, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • UPI / VPA if any used

      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

      Regards,
      Citrus Support Team.
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        V
        vickyntiwari
        from Kolkata, West Bengal
        Oct 1, 2017
        Resolved
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        Resolved

        Address: Gopalganj, Bihar, 841426

        Dear sir,
        I have made a payment of rs. 4553.10 on 28/9/2017 using idbi bank credit card. Above mentioned amount is deducted but nios website status showing "payment not made". And as per nios website after 48 hours also payment not clear.
        Kindly resolved the issue and clear the payment.

        Application reference no-d[protected].
        Nios register mobile no-[protected]
        Mail [protected]@gmail.com
        Nov 5, 2017
        Complaint marked as Resolved 
        Citrus Payment Solutions customer support has been notified about the posted complaint.
        Verified Support
        Oct 05, 2017
        Citrus Payment Solutions Customer Care's response         Dear Customer,

        We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

        Regards,
        Citrus Support Team
        Oct 07, 2017
        Updated by vickyntiwari         Payment approval number-526898 dated[protected] time-07:42 PM(Which is provided by bank)

        NIOS register mobile no-[protected]
        Mail [protected]@gmail.com

        card statement attached for your reference and NIOS website payment status also attached for your information(Dated[protected] time-10 pm approx).

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          B
          bhavik.sngr
          from Bardoli, Gujarat
          Sep 30, 2017
          Resolved
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          Resolved

          Address: 363001

          Dear sir,
          I gandhi kanan divyangbhai dled ref. Code - d[protected] scool dise code - [protected]
          Completed my reg. Fee payment through net banking of your payment window. Payment transaction should be successfully completed transaction id :ipay/eshp/citruspspl/[protected]/eazypay11 dt. 29.09.2017, but payment status in the nios deled is not updated till now. As the last date of admssion is today ie 30th sept, i have no option, so kindly find and suggest solution for my payment for admission confirmation.
          Its urgent due to today...

          Email id for communication - [protected]@gmail.com
          Mobile no. For communication = [protected]
          Oct 4, 2017
          Complaint marked as Resolved 
          in this matter CITRUS PAY reply me as under :- Your transaction 113141252581981 processed on 29-09-2017 for Rs. 4510 is a successful transaction. Any concern regarding Service delivery/Refund/Cancellation/Change, we request you to contact eazypay. Please find below contact details. Website-https://eazypay.icicibank.com/info/contactUs.html Need more assistance? Please reply to this email, we’ll be glad to help you. Thanks and Regards, Sneha Citrus Support Team
          Citrus Payment Solutions customer support has been notified about the posted complaint.
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            S
            sonika0450
            from Mohali, Punjab
            Sep 30, 2017
            Resolved
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            Resolved

            Address: 144211

            Dear sir,
            I have made a payment of rs. 4553.10 on 29/9/2017 using debit card of gramin bank of pnb. Above mentioned amount is deducted but nios website status showing "payment not made". I need refund...
            Kindly resolve this issue...

            Transaction details mentioned below:-

            Transaction date:- 29/09/2017
            Transaction amount:- inr 4, 553.10
            Transaction type:- dr
            Transaction description:- epay/to:citrus payment
            ​
            Nios d. El. Ed description:-

            Reference no.:- d[protected]
            School udise no.:- [protected]
            Name:- anuradha
            Father's name:- prahlad singh
            Mother's name:- sushma kumari
            Application status:-payment not made
            Nov 5, 2017
            Complaint marked as Resolved 
            Citrus Payment Solutions customer support has been notified about the posted complaint.
            Verified Support
            Oct 05, 2017
            Citrus Payment Solutions Customer Care's response             Dear Customer,

            We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

            Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

            Regards,
            Citrus Support Team.
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              P
              prakashkumargaya
              from Patna, Bihar
              Sep 30, 2017
              Resolved
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              Resolved

              Address: Gaya, Bihar, 823003

              Dear sir,

              I have registered myself fir d. El. Ed. As information given below. I have paid registration fee as confirmed withmerchant, transaction igacbjevh2 has been successful on 22th september. But in nios wbsite it is diplaying payment not made.
              Please solve this problem for next process as soon as possible.

              Home change password logout

              Reference no d[protected]
              School udise no [protected]
              If you want to update your school udise no.
              Please enter new udise no. And click on update udise

              [protected]
              Update udise no.
              Enrolment no
              Name niraj kumar
              Father's name rajendra prasad
              Mother's name kaushaliya devi
              Application status payment not made
              Make payment
              +1 photos
              Nov 5, 2017
              Complaint marked as Resolved 
              Citrus Payment Solutions customer support has been notified about the posted complaint.
              Verified Support
              Oct 05, 2017
              Citrus Payment Solutions Customer Care's response               Dear Customer,

              We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

              Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

              Regards,
              Citrus Support Team
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                E
                eklavya.dbg
                from Kolkata, West Bengal
                Sep 30, 2017
                Resolved
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                Resolved

                Address: Darbhanga, Bihar, 846001

                Dear sir,
                I md fazle imam s/o farooque ahmad ansari, scool udise code - [protected]
                Completed my reg. Fee payment through net banking of your payment window. Payment transaction should be successfully completed transaction id : inb/[protected]/citrus payment solution p dt. 29.09.2017, 3:23 pm. But in my payment section not shows such transaction. Rs. 4510/- deducted from my account.

                My email id is - eklavya. [protected]@gmail.com
                Mobile no. = [protected]

                Kindly find and suggest solution for my payment for admission confirmation.
                Its urgent due to today (30 sept.) is last date for payment accept.
                With regards,
                Thanks.
                Nov 6, 2017
                Complaint marked as Resolved 
                Citrus Payment Solutions customer support has been notified about the posted complaint.
                Verified Support
                Oct 05, 2017
                Citrus Payment Solutions Customer Care's response                 Dear Customer,

                We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                Regards,
                Citrus Support Team
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                  Z
                  Zualapa Pachuau
                  from Kolkata, West Bengal
                  Sep 30, 2017
                  Resolved
                  Report
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                  Resolved

                  Sir,
                  I have made the payment for nios d. El. Ed course on 29th september, 2017 through sbi net banking and an amount of rs. 4511.80 has been debited from the sbi account, but payment status in the nios deled is not updated till now. As the last date of admssion is today ie 30th sept, i have no option. My primary concern is the admission also the refund of the said amount. I give my details below

                  Reference no d[protected]
                  School udise no [protected]
                  Email id : [protected]@gmail.com
                  Mobile no : [protected]
                  Name : r. Zohmingmawia
                  Father's name : r. Vanlalzama
                  Mother's name : zairemmawii

                  Transaction details
                  Ref no : igacchrqw9
                  Citrus ref : [protected]
                  Date & time : 29 sept 2017 7:02 ist
                  Mobile used for txn: [protected]
                  Email: [protected]@gmail.com
                  Nov 7, 2017
                  Complaint marked as Resolved 
                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 07, 2017
                  Citrus Payment Solutions Customer Care's response                   Dear Customer,

                  We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

                  Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                  Regards,
                  Citrus Support Team
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                    J
                    [email protected]
                    from Mumbai, Maharashtra
                    Sep 30, 2017
                    Resolved
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                    Resolved

                    Dear sir,
                    I have made a payment of rs. 4553.10 on 29/9/2017 using idbi bank of india debit card. Above mentioned amount is deducted but nios website status showing "payment not made". Then i tried again & repayment has been done. I need my previous refund amount.
                    Kindly resolve this issue...

                    Transaction details mentioned below:-

                    Transaction date:- 29/09/2017
                    Transaction amount:- inr 4, 553.10
                    Transaction type:- dr
                    Transaction description:- mast-pos/citruspay nios mumbai
                    ​
                    Nios d. El. Ed description:-

                    Reference no.:- d[protected]
                    School udise no.:- [protected]
                    Name:- manjushri sagar jadhav
                    Father's name:- vinod dattatray mete
                    Mother's name:- jayashri vinod mete
                    Application status:-payment not made
                    Nov 6, 2017
                    Complaint marked as Resolved 
                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 05, 2017
                    Citrus Payment Solutions Customer Care's response                     Dear Customer,

                    We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                    Regards,
                    Citrus Support Team
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                      S
                      skniit
                      from Imphal, Manipur
                      Sep 29, 2017
                      Resolved
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                      Resolved

                      Website: dled.nios.ac.in

                      Dear sir,
                      I made payment for nios d. El. Ed course registration. Amount deducted from account but payment not made. The last date to apply is 30-sep-2017. Kindly look into this matter. Tomorrow is last date to apply.
                      The following message is sent by corporation bank.

                      An amount of rs. 4510 has been debited from your a/c xxxxxx6391 for an online transaction done at icitrus pay using corpnet banking, ref no:[protected]

                      Amount : 4510
                      Date 29-sep-2017
                      Time 12:34 pm

                      Regards
                      Santosh kumar
                      Oct 6, 2017
                      Complaint marked as Resolved 
                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 06, 2017
                      Citrus Payment Solutions Customer Care's response                       Dear Customer,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                      • Citrus, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • UPI / VPA if any used

                      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                      Regards,
                      Citrus Support Team
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                        K
                        kuldeep dimha
                        from Jawad, Madhya Pradesh
                        Sep 29, 2017
                        Resolved
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                        Resolved

                        Address: Sagar, Madhya Pradesh, 470226

                        Sir,
                        I have made the payment for d. El. Ed course on 29th september, 2017 throught sbi net banking and an amount of rs. 4510 debited from my account, but payment status is not updated till now. I give my details below
                        Reference no :- d[protected]
                        School udise no [protected]
                        Name maya tiwari
                        Father's name raghunandan tiwari
                        Mother's name sudha tiwari
                        Transaction no. [protected]igaccjnyi3
                        Time: 29th sept 17 02:57 pm
                        +1 photos
                        Nov 10, 2017
                        Complaint marked as Resolved 
                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 09, 2017
                        Citrus Payment Solutions Customer Care's response                         Dear Customer,

                        We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end.

                        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                        Regards,
                        Citrus Support Team
                        View replies
                        please sir give me a solution of this activity either my payment successful so my status is made payment showing or refund my payment amount.
                        Reply
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                          K
                          kuldeep dimha
                          from Jawad, Madhya Pradesh
                          Sep 29, 2017
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                          Address: Sagar, Madhya Pradesh, 470226

                          Sir,
                          I have made the payment for d. El. Ed course on 29th september, 2017 throught sbi net banking and an amount of rs. 4510 debited from my account, but payment status is not updated till now. I give my details below
                          Reference no :- d
                          School udise no [protected]
                          Name maya tiwari
                          Father's name raghunandan tiwari
                          Mother's name sudha tiwari
                          Transaction no. [protected]igaccjnyi3
                          Time: 29th sept 17 02:57 pm
                          Citrus Payment Solutions customer support has been notified about the posted complaint.
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                            R
                            rksupsba
                            from Vikasnagar, Uttarakhand
                            Sep 29, 2017
                            Resolved
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                            Resolved

                            Address: Budaun, Uttar Pradesh, 243601
                            Website: www.nios.ac.in

                            I have submitted fees rs. 4545.00 on[protected] through credit card of bob. Amount has been deducted to my a/c but not deposit to nios a/c. Last date of fees submission is 30 sept. After that my registration has been cancelled. Plz resolve this problem as soon as possible.
                            Trace the amount which has been deducted from my a/c. Send to my credit card a/c.
                            Nov 5, 2017
                            Complaint marked as Resolved 
                            Citrus Payment Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 05, 2017
                            Citrus Payment Solutions Customer Care's response                             Dear Customer,

                            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                            • Citrus, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • UPI / VPA if any used

                            Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                            Regards,
                            Citrus Support Team
                            View replies
                            I have deposited rs4545 on 13 sep 2017 for DElEd course for NIOS against Nabin Kumar with email id [protected]@gmail.com Reference No D[protected] School UDISE No [protected] using credit card in the name of baleshwar prasad master card from hdfc ending 5661.
                            Please refund it as the payment was not success but my card is billed
                            Reply
                            Citrus Payment Solutions Customer Care's response, Oct 7, 2017
                            Verified Support
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                            • Citrus, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • UPI / VPA if any used

                            Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                            Regards,
                            Citrus Support Team
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                              M
                              mahibur rahman
                              from Badarpur, Assam
                              Sep 29, 2017
                              Resolved
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                              Resolved

                              Sir,
                              I beg to state that i have pay for admission fees for nios d, el, ed course. Not now success now but last date of form submitting is[protected].
                              Please verify my transaction.
                              Transaction id
                              S55132862 by visa /citruspay nios mumbai.
                              S55152059 by visa /citruspay nios mumbai.
                              S55840559 by visa /citruspay nios mumbai
                              +1 photos
                              Nov 9, 2017
                              Complaint marked as Resolved 
                              Citrus Payment Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2017
                              Citrus Payment Solutions Customer Care's response                               Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                              • Citrus, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • UPI / VPA if any used

                              Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                              Regards,
                              Citrus Support Team
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                                Z
                                zr
                                from Raha, Assam
                                Sep 29, 2017
                                Resolved
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                                Resolved

                                Address: 781349
                                Website: dled.nios.ac.in

                                Dear sir,
                                I did pay rs 4453 and rs 4453 by my debit card twice for admission in d el ed though nios portal on 28/09/2017. I did it twice because of not showing my payment status not made. Again i tried it through net banking having the net banking reference no [protected]citrus/niospub[protected].
                                My payment status to be "payment completed" against my d. El. Ed ref no d[protected] and return my two transaction amount that to be credited in my bank account. A screen shot is given as attachement.
                                +1 photos
                                Nov 5, 2017
                                Complaint marked as Resolved 
                                Citrus Payment Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 05, 2017
                                Citrus Payment Solutions Customer Care's response                                 Dear Customer,

                                Thank you for contacting Citrus!

                                Your transaction id's [protected] processed on[protected] for 4511.80 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

                                We appreciate your patience in the interim.

                                For any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                Thanks and Regards,
                                Citrus Support Team
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                                  S
                                  Subiksha Banu
                                  from Tiruchirappalli, Tamil Nadu
                                  Sep 29, 2017
                                  Resolved
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                                  Resolved

                                  Address: 614625
                                  Website: Citrus payment solutions

                                  I have applied for d. El. Ed of nios on[protected] at 11.38 ist, my reference number is igaccisga1 for the sum of rupees 4511.80, please refund me with the amount. I was redirected for payment from nios website via citrus solutions to sbi online banking website, i made the payment and but after deduction opf amount from my account i wasnt redirected back to nios site. Please help
                                  +1 photos
                                  Nov 9, 2017
                                  Complaint marked as Resolved 
                                  Citrus Payment Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 05, 2017
                                  Citrus Payment Solutions Customer Care's response                                   Dear Customer,

                                  We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected]_113640_D[protected] in order to get the service delivery status at their end.

                                  Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                  Regards,
                                  Citrus Support Team
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                                    A
                                    Aman Singh Chandel (Raushan)
                                    from Kolkata, West Bengal
                                    Sep 29, 2017
                                    Resolved
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                                    Resolved

                                    Address: 844507

                                    Dear sir

                                    I made payment on dled. Nois.ac.in for registration of diploma in elementary
                                    Teaching course.

                                    There is payment option through online so used my vijaya bank netbanking
                                    Account to make payment.

                                    Rs.4510 were debited from my account but application status is showing
                                    Payment not made.

                                    My nios ref no: d[protected]

                                    In my application form they were saying to made same payment again but what
                                    About my already deducted balance.

                                    We have enclosed the bank statement and nios payment status.

                                    So please refund the same amount in my account.

                                    Thanks & regard’s

                                    Aman kumar

                                    Mobile no: - [protected]

                                    Email: [protected]@gmail.com
                                    Nov 5, 2017
                                    Complaint marked as Resolved 
                                    Citrus Payment Solutions customer support has been notified about the posted complaint.
                                    Sep 29, 2017
                                    Updated by Aman Singh Chandel (Raushan)                                     please sir, please response.
                                    Verified Support
                                    Sep 29, 2017
                                    Citrus Payment Solutions Customer Care's response                                     Dear Customer,

                                    We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                    Regards,
                                    Citrus Support Team
                                    Oct 05, 2017
                                    Updated by Aman Singh Chandel (Raushan)                                     transaction no- S79997346
                                    PHONE- [protected]
                                    Oct 11, 2017
                                    Updated by Aman Singh Chandel (Raushan)                                     CITRUS BANK REFERENCE NO- [protected]
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                                      P
                                      Prafull Kushwah
                                      from Mundi, Madhya Pradesh
                                      Sep 29, 2017
                                      Resolved
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                                      Resolved

                                      Address: 461331
                                      Website: dled.nios.ac.in/Teacher/PaymentPage.aspx?ReferenceNo=D233601419

                                      I have done my d. El. Ed payment from nios portal, amound reducted from my acount but the stetus is still showing that "payment not made"
                                      Tomorrow last date to submmision of form so please reslove my problem as soon as possible.
                                      Refference no. D[protected]
                                      Dise code [protected]

                                      पीओएस nios1136045, citruspay nios पर किए गए रु. 4553.1 के ऑनलाइन लेनदेन के लिए अपने sbi, डेबिट कार्ड 459xx3744 का उपयोग करने हेतु धन्यवाद। लेनदेन क्र[protected]
                                      +2 photos
                                      Nov 10, 2017
                                      Complaint marked as Resolved 
                                      Citrus Payment Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 07, 2017
                                      Citrus Payment Solutions Customer Care's response                                       Dear Customer,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

                                      • Citrus, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • UPI / VPA if any used

                                      Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                      Regards,
                                      Citrus Support Team
                                      Helpful
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                                        S
                                        shiv7791
                                        from Meerut, Uttar Pradesh
                                        Sep 29, 2017
                                        Resolved
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                                        Resolved

                                        I am rahul sharma from bareilly. I want to pursue dled from nios. I applied for it and made my payment on 28/09/2017 at 19:11. Amount of worth rs. 4553 was deducted from my debit card. I did this transaction to nios with tranx id[protected]. Now my problem is this my payment status is still pending and showing that payment is not made. It is mentioned on your website to wait for 48 hours to get updated status. But, as last date for payment is 30/09/2017. So in the case of failure of my payment what can be my options. I do not seek any refund but want to complete my application with the institute.
                                        Please look into the matter and help me as soon as possible.
                                        Nov 1, 2017
                                        Complaint marked as Resolved 
                                        Citrus Payment Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 29, 2017
                                        Citrus Payment Solutions Customer Care's response                                         Dear Customer,

                                        We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                        Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                        Regards,
                                        Citrus Support Team
                                        Sep 29, 2017
                                        Updated by shiv7791                                         txn#[protected], Mobile Number-[protected]...[protected]@gmail.com
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