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Screenshots of my transactions
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Citrus Payment Solutions Customer Care's response, Sep 29, 2021
Verified Support
Hi!
As checked, your transaction with reference number 126356163591 has been reversed on 21/09/2021 & transaction with reference number 126246600894 has been reversed on 20/09/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
As checked, your transaction with reference number 126356163591 has been reversed on 21/09/2021 & transaction with reference number 126246600894 has been reversed on 20/09/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
My money has not been refunded till now. Please resolve my issue.
Citrus Payment Solutions Customer Care's response, Oct 16, 2021
Verified Support
Hi! Please contact your bank with the given reference number for further assistance.
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus Txn ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team