Citrus Payment Solutions Complaints & Reviews

I tried placing the order on zara application via UPI. The amount was deducted but the order payment was incomplete on zara application. Couldn’t find out any help to sort this out.

UPI refrence ID[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 11, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Hi,
I hve recently made a payment via gpay on zara app but it still shows pending! And got a mail from zara that if the payment is not made they will cancel the order! Please fix this!!!
UPDATE: INR 9, 330.00 debited from HDFC Bank on 10-OCT-21. Info: UPI-CITRUS SOLUTIONS [protected]@axisbank-UTIB[protected]-transactionDetail.

+1 photos

Oct 14, 2021

Complaint marked as Resolved

Verified Support

Oct 12, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this transaction has been refunded on 11/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: 4/183,Thendral Nagar, T.Kalathur Post ,Alathur Taluk

Please help me in excess amount pay, I will pay for annamalai university of director distance education payment in marksheet get in pay for 1300 + 1300, not get payslip and Consolidate marksheet..

+2 photos

Nov 11, 2021

Complaint marked as Resolved

Verified Support

Oct 11, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, these are successful transactions via Citrus transaction Id - OL[protected] &OL[protected] and source transaction Id - [protected] & [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

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I paid through upi for zara purchase but it’s showing pending payment. Money has been deducted

+1 photos

Nov 11, 2021

Complaint marked as Resolved

Verified Support

Oct 11, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrsu TXN Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team

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Website: Zara.com

Hi i have made a purchase from zara this 9 th oct and the payment was made through citrus solutions. The payment was on processing and it is showing that zara hasn’t received the payment..
did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Nov 11, 2021

Complaint marked as Resolved

Verified Support

Oct 11, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Website: zara.com

I was placing an order on zara india online on 9th october and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount and it is showing pending payment
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Nov 11, 2021

Complaint marked as Resolved

Verified Support

Oct 11, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this transaction has been refunded on 11/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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I just paid Rs.5180 via citrus payment solutions redirected page on zara app, when i selected to pay by UPI options.
The amount rs.5180 have been deducted from my account. But the payment status on my zara “purchases” page shows as “Payment pending “.
Can you pls look into it!
Where is my money??

+2 photos

Oct 9, 2021

Complaint marked as Resolved

It got resolved automatically only.

Oct 09, 2021

Updated by I prakash Its resolved.

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S

Sejal2510

Oct 14, 2021

Hey how did it get resolved ? I’m facing the same issue

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For my Zara purchase I chose the UPI option and made a payment of INR5880 (UPI Transaction ID:[protected]. The payment has been debited from my account and it shows that it has reached Citrus’s account and that my purchase has been confirmed in my UPI transaction, but the Zara purchase showed that my payment was pending and I later received an email stating that my order has been cancelled since the payment was not received. Is Citrus Payments just sitting on the payments we make? Are they duping people? Will I receive a refund? Please see the screenshots of my transaction. I NEED MY MONEY BACK!

+3 photos

Nov 11, 2021

Complaint marked as Resolved

Verified Support

Oct 06, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 5880 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Hi,
Day before yesterday i booked my flight ticket from airindiaexpress official website through citrus payment solutions, but amount debited my account i did'nt receive my flight ticket, i called the airindiaexpress customer care they saying they did'nt receive the payment, can you please refund my money. I will mention below the transaction detalis
Transaction Id: S47701534
Transaction date: 02/10/2021
POS:citrus payment/Mumbai/[protected]

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I made an online payment on zara on the 27th September, the payment went through and the money was deducted from my bank but it showed on the zara website that payment was not processed and it got cancelled. They said i’ll get my refund within 7-10 days but I still haven’t received it yet. Please process my refund payment asap.

+1 photos

Oct 5, 2021

Complaint marked as Resolved

Solved

Oct 04, 2021

Updated by Areebah Gani My complaint shows resolved but its not resolved!!

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For my Zara purchase I chose the UPI option and made a payment of INR5880 (UPI Transaction ID:[protected]. The payment has been debited from my account and it shows that it has reached Citrus’s account and that my purchase has been confirmed in my UPI transaction, but the Zara purchase showed that my payment was pending and I later received an email stating that my order has been cancelled since the payment was not received. Is Citrus Payments just sitting on the payments we make? Are they duping people? Will I receive a refund? Please see the screenshots of my transaction.

+3 photos

Nov 5, 2021

Complaint marked as Resolved

Verified Support

Oct 05, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this transaction has been refunded on 04/10/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Nº [protected]
I was placing an order on zara india online on 1st Oct 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via kanika.[protected]@okicici and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+4 photos

Nov 10, 2021

Complaint marked as Resolved

Verified Support

Oct 03, 2021

Citrus Payment Solutions Customer Care's response Hi,

Please wait till Monday for an update on the status.

Regards,
Citrus Support Team

Verified Support

Oct 07, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 3280 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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G

Gaur2211

from Delhi, Delhi

Oct 6, 2021

It’s already Wednesday and I’ve not received a single update or my refund.

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I had ordered a product from zara. and done the payment via upi via citrus payment. and the payment was completed. but then the zara shows money is not reflected there… payment pending. and the order got canceled.

i need my refund asap

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 3, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have purchased a zara product amount of rs 1980 during payment request was sent to my gpay and I have paid it but in my order it showing payment pending

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J

Jpabin

from Pasighat, Arunachal Pradesh

Oct 1, 2021

This is the transaction details

I have paid the amount for zara but not displayed in my order - Comment #3901801 - Image #0

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 4, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 1980.00 was a failed transaction. The amount has been refunded to your source account on[protected] nd shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Website: consumers.citruspay.com

Hi team,
I was placing an order on Zara India app on 1st october 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okicici and money got debited from my account but zara did not received the amount.
So Zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Later in the day, I reached out to Zara customer support and they asked me to do a retry the payment and i did
but the same issue my money again got deducted to Citrus Solutions and my zara order was not placed too.

My Zara order numbers for reference
Order number 1: [protected]
Order number 2 : [protected]

I'm attaching Gpay transaction references with transaction ID: Please verify

Kindly check my concern and give me refund of my money at the earliest.

+4 photos

Oct 3, 2021

Complaint marked as Resolved

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S

SarahStanley

from Mumbai, Maharashtra

Oct 4, 2021

Did you get a refund?

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I paid Citrus for my Zara order via Google pay and the money was deducted from my account but no refund was given to me.
The complaint is for 2 orders:
One in 22nd Sept and another in 30th Sept
Both orders were amount of 2990/.
The transaction details for both of them will be given below. Please kindle look into this issue and refund my money Asap.
I contacted Zara but they have not received any amount. It’s already been 10 days and no money has been credited to me.

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I placed an order on zara india app on 30th sept and made the payment through Upi - Google pay . Zara had used the citrus payment gateway. The money got debited from my bank immediately but zara cancelled the order stating they dint receive the money. I have not been sent any refund. Bank says the money is successfully credited to Citrus soln.

Kindly help.

Oct 5, 2021

Complaint marked as Resolved

Resolved pls delete post

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M

ManiDg

from Kolkata, West Bengal

Oct 1, 2021

This is the transaction details.

Citrus payment solutions- zara purchase issue - Comment #3901442 - Image #0

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 1, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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ManiDg's [Complaint's author] reply, Oct 1, 2021

My details are as below
8017575683
Email is [email protected]
Amount is 7050 inr.
Date is 30th sept 2021
I have attached the transaction details in my earlier comment. Pls check.

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Address: Shimla, Himachal Pradesh

I placed an order at zara today dated 30 september 2021. i want to state that i did payment through citrus(your company) and it was done through google pay. my order was not confirmed by zara but payment got deducted. kindly look into this matter and refund my payment asap.
attaching screenshots regarding order and payment for the same.
Order id of zara:- [protected]
g pay upi transaction id:[protected]

my upi id:- [protected]@oksbi
my phone number:- [protected]
my email id:- [protected]@gmail.com

+3 photos

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 1, 2021

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 1270 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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I placed an order worth Rs 2990 on Zara app on 30th September. The amount was duly deducted from my account. However, the order is showing as unsuccessful on the app. Please initiate the refund ASAP. Note my transaction details :
Transaction ID :[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 1, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Sanskriti Rawat's [Complaint's author] reply, Oct 6, 2021

Transaction date - Sep 30, 2021
Amount - 2990
Upi - sans.rwt@okhdfcbank
Phone number - 8107967654
UPI transaction ID - 127338928015
Google Transaction ID - CICAgOCa94jlMQ

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 8, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 2990.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: Ram lakhan sahani Vill. Ashuraina Tola. kukesar Tahsil.Nautanwa Distt. Maharajganj State. Up PiNcode. 273305 Mob no. +919151683529

Hello sir I have applied for provisional certificate through online mode the payment is success from my side but they are not updated and still showing me bank pending and make payment again.i have complaint on their email but I didn't get any response from them what can I do and even showing me application status failed.
Name. Nandu badhai
UNIVERSITY ROLL. 17-GEMA-107
college. Guru Nanak institute of technology
Application no.10042020/[protected]

Payment details.
Reference no. IGAMCAG1
CITRUS Ref.[protected]
Amount. 815
Applied for. Provisional certificate
Date and time. 28 sep 2021 8:15 IST

Sep 30, 2021

Complaint marked as Resolved

I send email to the university and may be they consider my email

Verified Support

Oct 01, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 12

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