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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

Good! Citrus Payment Solutions values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Citrus Payment Solutions step up their efforts to fully resolve all complaints 👍

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Citrus Payment Solutions reviews & complaints page 13

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I placed an order on zara and used UPI as the mode of payment and that has directed me to citrus payment gateways, my money has been deducted and the citrus payment gateway says that payment had failed . Kindly refund my money back as soon as possible

+1 photos

Oct 31, 2021

Complaint marked as Resolved

Verified Support

Sep 30, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

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Address: A-77, Diamond District, Domlur

I was placing an order on Zara India online on 25th and 26th September and had opted for payment via UPI.
I then did the payment through lazy pay and Paytm UPI for which Zara had used the citrus payment gateway.
I did the transaction and the money got debited from my account but Zara did not receive the amount.
So Zara canceled the order from their side as it keep pending
I haven’t been initiated a refund.

Sep 28, 2021

Updated by Vinesh Battula Adding Images for reference

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I placed an order on zara india app online on 27 September 2021, 2:27 am and I paid via Google Pay
I did the payment but it showed transaction failed however I got the completed message in google pay app. In zara app my order was not confirmed & zara did not receive any order payments and I had to pay via different mode.

Please check below screenshot & initiate the refund.

+1 photos

Oct 31, 2021

Complaint marked as Resolved

Sep 27, 2021

Updated by Rohan1897 Ignore * Mark as Resolved*

Sep 27, 2021

Updated by Rohan1897 Please check and revert when can I expect the refund

Verified Support

Sep 28, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 3280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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Address: A-77, Diamond District, Domlur

I was placing an order on zara india online on 25th and 26th September and had opted for payment via upi.
I then did the payment through lazy pay and paytm UPI for which zara had used citrus payment gateway.
I did the transaction and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

+2 photos

Oct 30, 2021

Complaint marked as Resolved

Sep 28, 2021

Updated by Vinesh Battula Any Update?

Verified Support

Sep 28, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 2080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 27, 2021

Hi! Please confirm your UPI id for further assistance.

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I had place an order on zara india app online on 26th september 2021 and i payed via upi through that via google pay.
I did the payment & my money got debited but in zara india app my order was not confirmed & zara did not receive any order payments & zara india cancelled my order saying that the payment was pending.
I haven’t got any refund

Please check my concern & give me the refund at the earliest possible.

+1 photos

Oct 31, 2021

Complaint marked as Resolved

Verified Support

Sep 27, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 27/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus

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Had placed two orders on zara one on 19/09/2021 and another on 20/09/2021 and the money was deducted from my account but the order was not placed. I have complained 4 times and still there is no response. Please refund my money.

+2 photos

Sep 29, 2021

Complaint marked as Resolved

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D

drvalli priya

Oct 2, 2021

Not resolved.i paid rs 1194 to my sundirect customer smart no [protected].
41122363 payment ID.done on September 29 th 8.59am

Amount deducted from bank account but order not placed - Comment #3901940 - Image #0

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I had placed two orders on zara one on 19/09/2021 and another on 20/09/2021 and the money was deducted from my account but the order was not placed. I have complained 4 times and still there is no response. Please refund my money.

+2 photos

Sep 29, 2021

Complaint marked as Resolved

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S

SarahStanley

from Mumbai, Maharashtra

Oct 3, 2021

Did you get a refund of your amount?

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I was placing an order of 50000rs on 1xbet ...1xbet use citrus payment solution gateway so amount deducted from my account but not reached to 1xbet account ...so 1xbet cancelled my order now I request you to refund my debited amount.i am enclosing screenshot of that transaction

+1 photos

Verified Support

Sep 27, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant Paygate India Private education directly to get the status at their end.

Regards,
Team Citrus

Sep 27, 2021

Updated by Abhi4340 How to contact them please do needful from your side it is possible

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I was placing an order of 50000rs on 1xbet ...1xbet use citrus payment solution gateway so amount deducted from my account but not reached to 1xbet account ...so 1xbet cancelled my order now I request you to refund my debited amount.

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A

Abhi4340

Sep 24, 2021

This is the transaction screenshot

Amount debited not refunded - Comment #3898118 - Image #0

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 25, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus

SarahStanley's reply, Oct 4, 2021

Please provide some update on my Zara transaction. UPI ID 127688636795.
My order has been cancelled by Zara and my money has been debited. I NEED A REFUND!!!

A

Abhi4340

Sep 25, 2021

Screenshot already added

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Address: New Delhi

HELP -- Made a payment of Rs. 14, 950 to Zara via UPI and the transaction couldn't be completed. The money got deducted from my bank account.
Assuming the merchant ([protected]@axisbank) will reverse the payment, i made the Zara order out to cash.
Zara never received this money, transaction shows invalid in their records, the bank says the money is debited and they can't do much unless the merchant reverses the payment and they have no notification of any reversal / incoming of the amount.
[protected]@axisbank needs to reverse my payment of Rs. 14, 950 asap.

HELP!!

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S

Shreshtha_midha

from New Delhi, Delhi

Sep 24, 2021

Please find below images of the transaction, UPI ID and other details

Zara order - 52622488940 - Comment #3898072 - Image #0

Zara order - 52622488940 - Comment #3898072 - Image #1

Zara order - 52622488940 - Comment #3898072 - Image #2

S

Shreshtha_midha

from New Delhi, Delhi

Sep 26, 2021

Hi team, is there an update here?

Citrus Payment Solutions Customer Care's response, Sep 27, 2021

Verified Support

Hi!

As checked, this transaction is pending at bank end. please connect with your issuing bank for further assistance on the same.

Regards,
Team Citrus

Shreshtha_midha's [Complaint's author] reply, Sep 28, 2021

Hello, as suggested I did check with the bank.
Can you please share the 23 digit ARN no. with me so I can share that with my bank asap?!!

Thanks.

S

Shreshtha_midha

from New Delhi, Delhi

Sep 30, 2021

Hello. Please let me know the 23 digit ARN number or a screenshot of the reversal of transaction from your end!
Please.

Shreshtha_midha's [Complaint's author] reply, Oct 4, 2021

@Citrus Payment Solution Care - Will you care to respond?? Please share the 23 digit ARN number or a screenshot of the reversal of transaction from your end asap!

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Address: Kochi

I made a payment of Rs.1500 for a Zara wallet on the Zara application. The payment was made through Citrus payment via Google Pay.The amount was deducted and the order for cancelled. It has been a week since the issue happened and I haven't received my refund. Please help.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 24, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I had placed 2 orders on Zara one on 19/09/2021 of 4980/- and another on 20/09/2021 of 4980/- and both times the payment was deducted from my account but order was not placed at zara. I had mailed 2 times to citrus regarding this issue and also made complaints here but there was no response. Please refund my money.

19/09/2021- Transaction id[protected]
20/09/2021- Transaction id[protected]

Sep 29, 2021

Complaint marked as Resolved

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I made a transaction on the Zara app, money was taken from my account through gpay but my transaction failed. Please refund my money

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Address: B 603 Deepalika building Yari Road Versova

Hi I placed an order from Zara and chose to pay through UPI. Zara used citrus solutions for payments in UPI. My payment failed and Zara canceled the order but payment was deducted and gone to citrus solutions. No refund has been initiated. Please help me out with this.

+1 photos

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I have my order in Zara today worth 3590/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.Zara is not responding as well.
PLZ HELP

Name - Karanveer single
Date -17/9/2021
Amount-3590/-

+1 photos

Nov 11, 2021

Complaint marked as Resolved

Verified Support

Sep 23, 2021

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed for Rs. 3590 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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A

Asees Sabharwal

Sep 23, 2021

The same thing has happened with me, has your issue been resolved?

Citrus Payment Solutions Customer Care's response, Sep 23, 2021

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.

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Address: C2&3 MELODY COOP HSG.SOC., 12 I.C.S. COLONY, Near Bhosale Nagar

On 15th Sept. I tried to pay annual subscription of Rs.6330/- Videocon D2H.
The Payment was being made through Bank Of India net banking facility.
Kindly find attached screen shots taken during transaction. My account has been debited by Rs.6330/- but Videocon Account has not recd. any credit. It is now nearly 8 days since the payment was initiated the account also has not got updated.
Kindly initiate the refund at once.
Regards,
Kailash Mehendale
[protected]
[protected]@gmail.com

+2 photos

Oct 23, 2021

Complaint marked as Resolved

Verified Support

Sep 22, 2021

Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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I purchased the product from zara on 21 sept 2021 and done the payment by UPI method. The amount is deducted from my account but the payment is showing pending in purchase section of zara. Please look into the matter

+2 photos

Oct 26, 2021

Complaint marked as Resolved

Verified Support

Sep 22, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 22/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Had ordered from zara, the amount got debited from my account but the order was cancelled. It has been 4 days and i still haven’t received the money back

+1 photos

Oct 27, 2021

Complaint marked as Resolved

Verified Support

Sep 22, 2021

Citrus Payment Solutions Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 20/09/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: Citrus Payment Solutions Pvt. Ltd 35, Hartron Complex, Electronic City, Sector 18, Gurgaon ( Gurugram), Haryana – 122001

I was placing an order on zara india online on 21th September 2021 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+2 photos

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I placed an order from zara app and opted to pay via google pay. Payment was deducted from my account by Citrus payment but the order was not placed. Please refund it urgently.

+1 photos

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