Citrus Payment Solutions Complaints & Reviews

Repected Sir/Madame
I had already paid for my order at zara online store and the transaction was also successfully done by gpay app and an amount of rupess 5599/- was done in the name of Citrus company but it was not reflected on my order details at the my account section at the zaraz online app.
Please let me know that if my refund will be done as soon as possible.
Please assist me with this problem.
My name...

I was placing an order on zara india online on 5th november and had opted for payment via upi.
I then did the payment through Phonepe for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
br...

Hey i made a upi payment on zara and my amount was debited from account but in zara app it wasn’t showing payment done . So i was waiting for refund from tommorow but I didn’t get one. so can u please look into the matter and process my refund asap my transaction number is

UP1/[protected]
oct 2021
And zara order no. is [protected]
My email address is [protected]@gmail.com...

Hey . I placed an order in zara 2 times
Did the payment successfully and amount got deducted (around 6k )
But zara cancelled my order because they did not get the payment ....

Hey i made a upi payment on zara and my amount was debited from account but in zara app it wasn’t showing payment done . So i was waiting for refund from tommorow but I didn’t get one. so can u please look into the matter and process my refund asap my transaction number is
UP1/[protected] oct 2021
And zara order no. is [protected]
My email address is [protected]@gmail.com...

I was placing an order on zara india online on 31 October 2021 and had opted for payment via UPI.
Upi transaction Id:[protected]
To: CITRUS SOLUTIONS PVT LTD
citruspay@axisbank
From: Manad Khair (HDFC BANK)
Google Transaction Id:CICAgOCW8tifSQ

I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfc the money...

I received a call from Mr Mohit claiming to be from citrus solutions Private Limited and he said that he would help me Get my refund And he proceeded to explain to Me step-by-step on how to initiate the refund from my UPI app.
He proceeded to ask me to transfer Rs.24, 750 into a bank account which was by the name of one Rajeev.
When I said That you are actually baiting me into adding the amount to your account, he got very defensive...

Hi
I paid via Upi and the payment was deducted but the order still shows pending payment. Please refund or process the order...

I have paid on zara through citrus payment but it got failed on zara but money got deducted and transaction was successfully completed from bhim upi . Please help me with this .please send money to zara so that it shows payment done....

I've already issued a complaint before and still haven't heard anything from you guys. It's been 18 days and I still haven't received my refund. This is my second complaint, I don't have any other source to contact you guys. Waiting for 18days is no joke!!!...

I placed order on zara app and made a payment via Upi on 25th october 2021, 8:25 Am.

But zara did not received amount and order got cancelled and money got deducted.

I am attaching the photos of the same, please help me for the refund.

Thank you...

So I tried to make payment through zara app, your merchant . Citrus pay@axis bank. The amount is been deducted and my order is also canceled. I am waiting for the refund since 12 days
Reference number :[protected]...

Transaction done on 20-Oct-2021 for paying cancellation fees of Delhi University Admission of INR 1000 only. Money deducted but transaction failed.

transaction id = [protected]IGAMGISUY2

Please refund my money...

I had place an order on zara india app online on 26th october 2021 and i payed via upi through that google pay.
I did the payment & my money got debited but in Zara india app my order was not confirmed & zara did not receive any order payments & zara india cancelled my order saying that the payment was pending.
I haven’t got any refund

Please check my concern & give me the refund at the earliest possible....

Hello,

I had placed an order on the Zara app on Thursday, 21/10/2021 and I paid the money through GooglePay. The amount was deducted from my account but the CitrusPay portal showed that the order had failed. I have not yet received a refund for the same. Please issue a refund for the amount at the earliest....

Dear Team,

I made a payment on Zara’s official website using BHIM upi and my money was deducted however the order was not accepted as Zara said they didn’t receive the payment and eventually the order got cancelled. Please refund my money as per this transaction so that I can place the order again.

Please it’s urgent....

I’ve paid my college fees and the money got deducted from the bank but still the website is showing that the college fees aren’t paid
There’s a transaction failure please look into it and resolve the issue asap...

I had place an order on zara india app online on 23rd october 2021 and i payed via upi through that via google pay.
I did the payment & my money got debited but in zara india app my order was not confirmed & zara did not receive any order payments & zara india cancelled my order saying that the payment was pending.
I haven’t got any refund

Please check my concern & give me the refund at the earliest possible....

I have placed an order yesterday at zara.My money was debited but my order was not processed.I’d like a refund as soon as possible...

I had placed an order of Rupees 3580 on Zara India Online on 22nd October and had paid via Google pay Upi id for which Zara has used Citrus Solutions Pvt LTD as the payment gateway. I had paid via HDFC bank and the money got deducted but Zara didn't receive the money and order got cancelled eventually. Please kindly initiate the refund of deducted amount as soon as possible.
UPI transaction Id[protected]
Paid to - citruspay@axisbankbr...