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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com

3.2

Updated: Aug 12, 2023

Complaints 2969

Resolved

1777

Unresolved

1192

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Citrus Payment Solutions reviews & complaints page 10

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Address: Himalayan Forest Research Institute, Near IAS colony, Sargin chowk, Near IAS colony, Sargin chowk

Repected Sir/Madame
I had already paid for my order at zara online store and the transaction was also successfully done by gpay app and an amount of rupess 5599/- was done in the name of Citrus company but it was not reflected on my order details at the my account section at the zaraz online app.
Please let me know that if my refund will be done as soon as possible.
Please assist me with this problem.
My name is Akanksha Thapa and my Zara Order no. is [protected].

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 7, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

akanksha thapa's [Complaint's author] reply, Nov 9, 2021

Contact no. 9459020959, 7876676330
Email id: [email protected]

akanksha thapa's [Complaint's author] reply, Nov 9, 2021

Thankyou the refund was done on time
Thankyou for your help

A

akanksha thapa

Nov 9, 2021

The screenshot of the transaction is attached bellow:-

Stuck payment for an online order at zara - Comment #3918451 - Image #0

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I was placing an order on zara india online on 5th november and had opted for payment via upi.
I then did the payment through Phonepe for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

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Hey i made a upi payment on zara and my amount was debited from account but in zara app it wasn’t showing payment done . So i was waiting for refund from tommorow but I didn’t get one. so can u please look into the matter and process my refund asap my transaction number is

UP1/[protected]
oct 2021
And zara order no. is [protected]
My email address is [protected]@gmail.com

+1 photos

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Hey . I placed an order in zara 2 times
Did the payment successfully and amount got deducted (around 6k )
But zara cancelled my order because they did not get the payment .

+2 photos

Verified Support

Nov 01, 2021

Citrus Payment Solutions Customer Care's response Hi! As checked, transaction done on 31/10/2021 is successful via Citrus transaction id OL[protected] and source transaction id UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Further, transaction done on 24/10/2021 has been reversed. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Nov 16, 2021

Updated by aashti dadwal Hey I haven’t received the refund yet for my payment done for zara.

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Hey i made a upi payment on zara and my amount was debited from account but in zara app it wasn’t showing payment done . So i was waiting for refund from tommorow but I didn’t get one. so can u please look into the matter and process my refund asap my transaction number is
UP1/[protected] oct 2021
And zara order no. is [protected]
My email address is [protected]@gmail.com

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

Sachinbhat@12345's [Complaint's author] reply, Nov 1, 2021

Contact number - 9596844285
Email id - Sachin Bhat
Transaction id- UP1/130319352108
Amount - 4590 rs
Date - 30 oct 2021

Sachinbhat@12345's [Complaint's author] reply, Nov 1, 2021

Email id - [email protected]
Contact number - 9596844285
Transaction id- UP1/130319352108
Amount - 4590 rs
Date - 30 oct 202

Sachinbhat@12345's [Complaint's author] reply, Nov 1, 2021

Email id - [email protected]
Contact number - 9596844285
Transaction id- UP1/130319352108
Amount - 4590 rs
Date - 30 oct 2021

Sachinbhat@12345's [Complaint's author] reply, Nov 1, 2021

Please issue a refund asap

Sachinbhat@12345's [Complaint's author] reply, Nov 2, 2021

Please take some immediate steps in order to process my refund

Sachinbhat@12345's [Complaint's author] reply, Nov 2, 2021

No response till now

Sachinbhat@12345's [Complaint's author] reply, Nov 2, 2021

When will be there any action

S

Sachinbhat@12345

from Jammu, Jammu and Kashmir

Nov 1, 2021

Email id - [protected]@gmail.com
Contact number - [protected]
Transaction id- UP1/[protected]
Amount - 4590 rs
Date - 30 oct 2021

Zara upi payment stuck and no refund - Comment #3915700 - Image #0

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I was placing an order on zara india online on 31 October 2021 and had opted for payment via UPI.
Upi transaction Id:[protected]
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
From: Manad Khair (HDFC BANK)
Google Transaction Id:CICAgOCW8tifSQ

I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@okhdfc the money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it kept pending
I haven’t been initiated a refund and no sign of refund from zara because they haven’t received it.

Please Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Nov 4, 2021

Complaint marked as Resolved

The company emailfe me from [email protected] and asked for my contact number for further resolution of the issue, then I received a call from +91 20673141401 (company system number) they verified me and asked about the issue and sent me the money on the same day (2nd November 2021) since the money had debited(31 October 2021).

Verified Support

Nov 01, 2021

Citrus Payment Solutions Customer Care's response Hi! As checked, this transaction has been reversed back to source account on 01/11/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

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M

ManadKhair8

from Mumbai, Maharashtra

Nov 3, 2021

Will anyone respond please?

A

Akshwarya Gupta

Nov 10, 2021

I was placing an order on Zara India on 7 November 2021 and had opted the payment via UPI.

Upi transaction Id:[protected]
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
From: Akshwarya Gupta (Central bank of India)
Google Transaction Id:CICAgOC2gu2zLw

I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@oksbi the money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it kept pending
I haven’t been initiated a refund and no sign of refund from zara because they haven’t received it.

Please Kindly check my concern and give me refund of my money at the earliest.

Citrus Payment Solutions Customer Care's response, Nov 12, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Address: blocked me straight away. I am so disappointed by this

I received a call from Mr Mohit claiming to be from citrus solutions Private Limited and he said that he would help me Get my refund And he proceeded to explain to Me step-by-step on how to initiate the refund from my UPI app.
He proceeded to ask me to transfer Rs.24, 750 into a bank account which was by the name of one Rajeev.
When I said That you are actually baiting me into adding the amount to your account, he got very defensive of citrus Solutions and asked me to do it by trusting on him and just enter the pin. After that, according to him I would get an option of either paying or getting my refund which was nowhere near the amount which is mentioned above.
It is obvious that after I entered the pin the amount would have gotten credited to his account and he would have blocked me straight away.
I am so disappointed by this

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Verified Support

Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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Address: Jaipur

Hi
I paid via Upi and the payment was deducted but the order still shows pending payment. Please refund or process the order

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Address: Forbesganj Bengali tola ward 24 pin 854318

I have paid on zara through citrus payment but it got failed on zara but money got deducted and transaction was successfully completed from bhim upi . Please help me with this .please send money to zara so that it shows payment done.

+2 photos

Dec 4, 2021

Complaint marked as Resolved

Oct 29, 2021

Updated by Navneet684 I want refund for my money from citrus payment solution as in zara india app it is showing payment failed.so please refund my money as soon as possible

Verified Support

Nov 01, 2021

Citrus Payment Solutions Customer Care's response Hi! As checked, this transaction has been reversed back to original mode of payment on 30/10/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus

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I've already issued a complaint before and still haven't heard anything from you guys. It's been 18 days and I still haven't received my refund. This is my second complaint, I don't have any other source to contact you guys. Waiting for 18days is no joke!!!

+2 photos

Oct 29, 2021

Updated by Priya1410 Screenshot

Verified Support

Nov 01, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

Nov 01, 2021

Updated by Priya1410 I've already shared all the details of the transaction except the phone number used. So here it is, [protected]
Please make sure I get the refund at earliest now. Cause it's already been 21 days.

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I placed order on zara app and made a payment via Upi on 25th october 2021, 8:25 Am.

But zara did not received amount and order got cancelled and money got deducted.

I am attaching the photos of the same, please help me for the refund.

Thank you

+2 photos

Dec 2, 2021

Complaint marked as Resolved

Verified Support

Oct 30, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this transaction was reversed on 26/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

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Address: Zara , Mumbai

So I tried to make payment through zara app, your merchant . Citrus [protected]@axis bank. The amount is been deducted and my order is also canceled. I am waiting for the refund since 12 days
Reference number :[protected]

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 29, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Website: consumers.citruspay.com

Transaction done on 20-Oct-2021 for paying cancellation fees of Delhi University Admission of INR 1000 only. Money deducted but transaction failed.

transaction id = [protected]IGAMGISUY2

Please refund my money

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Oct 29, 2021

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant "eazypay" directly to get the status at their end.

Regards,
Team Citrus

Amount deducted but transaction failed - Comment #3914667 - Image #0

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I had place an order on zara india app online on 26th october 2021 and i payed via upi through that google pay.
I did the payment & my money got debited but in Zara india app my order was not confirmed & zara did not receive any order payments & zara india cancelled my order saying that the payment was pending.
I haven’t got any refund

Please check my concern & give me the refund at the earliest possible.

+1 photos

Oct 28, 2021

Complaint marked as Resolved

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Hello,

I had placed an order on the Zara app on Thursday, 21/10/2021 and I paid the money through GooglePay. The amount was deducted from my account but the CitrusPay portal showed that the order had failed. I have not yet received a refund for the same. Please issue a refund for the amount at the earliest.

+1 photos

Dec 15, 2021

Complaint marked as Resolved

Oct 26, 2021

Updated by Sharvari S Have attached the Gpay screenshot below

Oct 26, 2021

Updated by Sharvari S Amount deducted

Verified Support

Nov 09, 2021

Citrus Payment Solutions Customer Care's response Hi,

We'll check and assist you with the status soon.

Regards,
Citrus Support Team

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Dear Team,

I made a payment on Zara’s official website using BHIM upi and my money was deducted however the order was not accepted as Zara said they didn’t receive the payment and eventually the order got cancelled. Please refund my money as per this transaction so that I can place the order again.

Please it’s urgent.

+2 photos

Nov 30, 2021

Complaint marked as Resolved

Verified Support

Oct 25, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, thiis transaction has been reversed on 25/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus

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I’ve paid my college fees and the money got deducted from the bank but still the website is showing that the college fees aren’t paid
There’s a transaction failure please look into it and resolve the issue asap

+1 photos

Dec 7, 2021

Complaint marked as Resolved

Verified Support

Oct 25, 2021

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus

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Address: Mulund

I had place an order on zara india app online on 23rd october 2021 and i payed via upi through that via google pay.
I did the payment & my money got debited but in zara india app my order was not confirmed & zara did not receive any order payments & zara india cancelled my order saying that the payment was pending.
I haven’t got any refund

Please check my concern & give me the refund at the earliest possible.

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I have placed an order yesterday at zara.My money was debited but my order was not processed.I’d like a refund as soon as possible

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I had placed an order of Rupees 3580 on Zara India Online on 22nd October and had paid via Google pay Upi id for which Zara has used Citrus Solutions Pvt LTD as the payment gateway. I had paid via HDFC bank and the money got deducted but Zara didn't receive the money and order got cancelled eventually. Please kindly initiate the refund of deducted amount as soon as possible.
UPI transaction Id[protected]
Paid to - [protected]@axisbank
Paid from - Rinchen Wangmo Minor

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