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Citrus Payment Solutions Complaints & Reviews

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3.2
Updated: Aug 12, 2023
Complaints 2969
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1777
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1192
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Citrus Payment Solutions reviews & complaints page 11

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R
Rajmudra6969
from Nashik, Maharashtra
Oct 21, 2021
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Address: Mumbai

I had made payment through Citrus Payment Solution Pvt. Ltd Mumbai on 15 th Oct 2021 to NMC Nashik but the amount wasn't received to NMC Nashik. So requesting to refund my money as early as possible.
Txn Ref No.[protected]
Rs 10232.00 rs
+1 photos
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    R
    Rajmudra6969
    from Nashik, Maharashtra
    Oct 21, 2021
    Resolved
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    Resolved

    Address: Mumbai

    I had made a transaction on 15 th oct 2021 for payment to NMC Nashik of 10230 rs n transaction ref no. is[protected].
    +1 photos
    Nov 28, 2021
    Complaint marked as Resolved 
    Verified Support
    Oct 22, 2021
    Citrus Payment Solutions Customer Care's response     Hi! As checked, this was a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.
    Verified Support
    Oct 22, 2021
    Citrus Payment Solutions Customer Care's response     PFA

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      A
      Apoorva B
      Oct 21, 2021
      Resolved
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      Resolved

      Hi, I made a purchase on Zara website via Googlepay UPI. The payment gateway was Citrus Solutions Pvt. Ltd. Money got deducted from my bank account but it was showing pending with Zara so I had to cancel it. I haven't received my refund. Kindly look into this.

      Transaction date - 20/10/2021
      Amount - Rs. 3580
      +1 photos
      Nov 27, 2021
      Complaint marked as Resolved 
      Verified Support
      Oct 22, 2021
      Citrus Payment Solutions Customer Care's response       Hi! As checked, this transaction has been reversed. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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        D
        [email protected]
        Oct 21, 2021
        Resolved
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        Resolved

        I made a purchase on ZARA and made a payment via UPI - BHIM and transaction was successful but payment failed as per ZARA application and same didn’t reflect on ZARA app. My UPI ID is [protected]@upi
        I have attached a picture of successful transaction. Kindly initiate a refund at the earliest.
        +1 photos
        Dec 7, 2021
        Complaint marked as Resolved 
        Verified Support
        Oct 22, 2021
        Citrus Payment Solutions Customer Care's response         Hi! As checked, this transaction has been reversed. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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          S
          Sarthak1701
          from Mumbai, Maharashtra
          Oct 21, 2021
          Resolved
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          Resolved

          Address: Mumbai
          Website: Zara

          I ordered a product from ZARA app and chose to pay using UPI payment option. While the payment was completed using ICICI BANK app
          And my transaction got canceled
          Kindly refund my amount at earliest ₹1290/-
          +1 photos
          Dec 6, 2021
          Complaint marked as Resolved 
          Verified Support
          Oct 22, 2021
          Citrus Payment Solutions Customer Care's response           Hi! As checked, this transaction has been reversed via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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            J
            jai152
            Oct 20, 2021
            Resolved
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            Resolved

            I have made a payment of Rs.28500 to kongunadu arts and science College as part of semester fees from my HDFC bank.the payment is neither settled nor refunded.pls check reg this.Have also attached the snap
            +1 photos
            Nov 22, 2021
            Complaint marked as Resolved 
            Verified Support
            Oct 22, 2021
            Citrus Payment Solutions Customer Care's response             Hi!

            As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

            Regards,
            Team Citrus
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              S
              Sonali Walia
              Oct 20, 2021
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              I have submitted my complaint on 21 September 2021 about my two payment failures to Zara. there has been no response from you guys. One bill is for 590 and another one was for 1790.
              View replies
              I place my order through zara app. Your merchant citrus [protected]@axis bank. My money has been deducted from my bank account but my order is still pending. Please refund or process my order.
              Reply
              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
              Reply
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                G
                Garima Baheti
                Oct 19, 2021
                Resolved
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                Resolved

                Hi tried to place order from Zara… I opted for upi payment option… tha balance got deducted from my account but Zara website is showing payment failed… So i[censored] can get the refund of my amount please
                +1 photos
                Oct 23, 2021
                Complaint marked as Resolved 
                Hi got my refund back… thank u so much for such quick response and revert…
                Verified Support
                Oct 20, 2021
                Citrus Payment Solutions Customer Care's response                 Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 20/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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                  R
                  Riyanka Mondal
                  Oct 18, 2021
                  Resolved
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                  Resolved

                  I had selected upi as payment mode and made a payment of Rs 490 on 18th October to Zara and money was debited from my account but Zara is showing payment not received. Kindly refund my money.
                  +1 photos
                  Nov 27, 2021
                  Complaint marked as Resolved 
                  Verified Support
                  Oct 20, 2021
                  Citrus Payment Solutions Customer Care's response                   Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 19/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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                    P
                    Prateek11194
                    from Udaipur, Rajasthan
                    Oct 18, 2021
                    Resolved
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                    Resolved

                    I ordered a product from ZARA app and chose to pay using UPI payment option. While the payment was completed using Google Pay app and transection was successful, however on the ZARA app in Citrus Pay gateway it failed to process and hence my order was not complete. Even with that, the money got deducted from my account and refund was not initiated from your end. So I’d like my refund at the earliest.

                    Google Transaction ID - CICAgOCGnsShFQ

                    Thank you.
                    Oct 18, 2021
                    Complaint marked as Resolved 
                    FAKE WEBSITE! I want this complaint removed. I'm getting fraud calls.
                    View replies
                    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                    Reply
                    When was your complaint resolved and how?
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                      S
                      saurabh rawat 2001
                      from Shimla, Himachal Pradesh
                      Oct 17, 2021
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                      Address: 3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052
                      Website: www.citruspay.com

                      I paid my college program fee using net banking and payment gateway used was citrus payment solutions the amount was 25000.Amount was deducted from the bank but my college did not received the amount. I made my transaction on 11thoctober2021 and now its been 8 days and still my college have not received the payment
                      NOW I WANT MY MONEY REFUNDED TO MY BANK ACCOUNT AS SOON AS POSSIBLE PLEASE HELP ME
                      View replies
                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
                      Reply
                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                        S
                        saurabh rawat 2001
                        from Shimla, Himachal Pradesh
                        Oct 17, 2021
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                        Address: 3rd Floor, Viraj Building Above HDFC Bank Branch, SV Road, Khar (West) Mumbai 400052

                        I paid my college program fee using net banking and payment gateway used was citrus payment solutions the amount was 25000.Amount was deducted from the bank but my college did not received the amount. I made my transaction on 11thoctober2021 and now its been 8 days and still my college have not received the payment
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                          V
                          Visenu Neikha
                          Oct 16, 2021
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                          Address: India

                          I was placing an order on zara india online on 16th October and had opted for payment via upi.
                          I then did the payment through google pay for which zara had used citrus payment gateway.
                          I did the transaction via UPI google pay and money got debited from my account but zara did not received the amount
                          The purchase shows pending payment
                          I haven’t been initiated a refund.

                          Kindly check my concern
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                            V
                            Visenu Neikha
                            Oct 16, 2021
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                            Address: India
                            Website: Zara

                            I was placing an order on zara india online on 16 October and had opted for payment via upi.
                            I then did the payment through google pay for which zara had used citrus payment gateway.
                            I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
                            The order from zara says payment pending
                            I haven’t been initiated a refund.

                            Kindly check my concern
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                              S
                              Somya104
                              from Bhopal, Madhya Pradesh
                              Oct 14, 2021
                              Resolved
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                              Resolved

                              I tried placing an order of INR. 1780 on Zara through upi on paytm. The transaction was successful from my end and the amount was debited but it was marked as a failed transaction on Zara’s end. Please look after this issue immediately.
                              Please provide your mail id so that I can send a screenshot of the transaction.
                              Oct 14, 2021
                              Complaint marked as Resolved 
                              Payment was received by the vendor.
                              Verified Support
                              Oct 16, 2021
                              Citrus Payment Solutions Customer Care's response                               Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                                S
                                Sejal2510
                                Oct 14, 2021
                                Resolved
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                                Resolved

                                I have made a purchase on the Zara India app of Rs 3680 through google pay to Citrus payment solutions. The amount is debited from my account, however on the Zara app the payment is failed. Kindly provide a refund or help with the same as amount has been cut from my account
                                Attaching screenshot below
                                +1 photos
                                Nov 30, 2021
                                Complaint marked as Resolved 
                                Verified Support
                                Oct 16, 2021
                                Citrus Payment Solutions Customer Care's response                                 Hi! Please note, this transaction has been reversed to source account on 16/10/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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                                  K
                                  KV8
                                  Oct 13, 2021
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                                  I was placing an order on Zara India online on 9th October 2021, 5:00 PM.

                                  I completed the payment through google pay for which Zara had used the citrus payment gateway.

                                  I did the transaction via my UPI ID and money got debited from my account but Zara did not receive the amount.

                                  UPI Transaction ID[protected]
                                  Google Transaction ID - CICAgOD6rle0fg

                                  The order failed to process and I haven’t been initiated a refund.

                                  Kindly check my concern and give me a refund of my money at the earliest.
                                  View replies
                                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus
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                                    H
                                    Harsh@98
                                    from New Delhi, Delhi
                                    Oct 13, 2021
                                    Resolved
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                                    Resolved

                                    I tried placing an order of INR. 2290 on Zara through upi. The transaction was successful from my end and the amount was debited but it was marked as a failed transaction on Zara’s end.
                                    Oct 14, 2021
                                    Complaint marked as Resolved 
                                    View replies
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                    • Citrus ID, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Citrus Support Team
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                                      D
                                      deshnajain
                                      Oct 11, 2021
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                                      I ordered from Zara, made a payment of 5780,
                                      Citrus received the payment but Zara didn’t !
                                      I want my money back! As the bank said they cant do anything from the beneficiary side since they don’t have the money
                                      +2 photos
                                      View replies
                                      Hi,

                                      Please share the UPI Transaction ID so that we can assist better.

                                      Regards,
                                      Citrus Support Team
                                      Reply
                                      deshnajain's [Complaint's author] reply, Oct 13, 2021
                                      UPI transaction ID- 128445913783
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                                        P
                                        Priya1410
                                        from Hyderabad, Telangana
                                        Oct 11, 2021
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                                        Address: Uppal Hyderabad

                                        Hello. I still haven't received the refund for the order I've cancelled a while ago. The payment has been done and amount has been deducted but Zara still couldn't even process it because it was a UPI payment and now they told me to contact this bank. Please make sure I get the refund at the earliest. Didn't expect such services through Zara atleast.
                                        +1 photos
                                        Verified Support
                                        Oct 12, 2021
                                        Citrus Payment Solutions Customer Care's response                                         Hi!

                                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

                                        Regards,
                                        Team Citrus
                                        Oct 12, 2021
                                        Updated by Priya1410                                         Thank you. Please look into it and make sure it's refunded at the earliest.
                                        Here's the transaction details:
                                        Google pay number-[protected]
                                        Email id- [protected]@oksbi
                                        Oct 12, 2021
                                        Updated by Priya1410                                         Screenshot.

                                        Oct 16, 2021
                                        Updated by Priya1410                                         Hello? It's been 8days. The least I expect is a reply.
                                        View replies
                                        Hello? It's been 8days. The least I expect is a reply.
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