Clay Telecom Complaints & Reviews

Address: New Delhi, Delhi

Most pathetic services --- we were traveling to the US and my husband bought a clay international sim for using it there. We had specially told them that we would be staying mostly in Florida so we need a number accordingly. When we got there and activated the number it said we would have to call our customer care to activate it. While we were told it's a pre activated post paid sim, we still called the customer care back in India only to realise that the sim carried a Louisiana number instead Florida. They were not ready to help us with changing the number and it was a total waste for us to carry that international sim. If these guys can't even get their numbers straight, what's the point. They would have conveniently billed us heavily on it's usage and blamed it on us. Total let down

Clay Telecom customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Dear Kritika, Greetings from Clay Telecom! We apologize for the inconvenience caused to you. With reference of your complaint, we request you you to share your RAF number or issued Clay number so that we resolve the matter as soon as possible. Look forward to your support. Regards. Team-Clay Telecom

Clay Telecom customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Dear Srishti, We are still waiting for your details. Kindly share your RAF number or issued Clay number so that we resolve your issue as soon as possible. Looking forwarding to your support. Regards. Team-Clay Telecom

Clay Telecom customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Dear All, If you are facing any issue while using our services, kindly send your complaint to [protected]@clay.co.in or call us on [protected] or send us email on [protected]@clay.co.in. We are very serious about feedback of our services and take it in a positive way. Feel free to get in touch with us anytime with your feedback, your complaint and feedback will be taken on priority. Regards Team Clay Telecom

Clay Telecom customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

The most over rated international SIM card service. I used a clay sim for Thailand after hearing so much about their service from my colleagues. But With my experience they are the most over rated and expensive service. Poor network and for local calls it's really expensive as well. Bad experience

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2015

Clay Telecom Customer Care's response Dear Shrishti,

We are very sorry for the difficulties you faced with our services. The network issue is very rare of its kind, But as you have faced the issue and couldn't use our services properly. We would like to give you compensation in form of discount on billing and your next trip. Kindly share your details like RAF number or Clay number with us so that we can investigate the issue.

You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

Regards
Team - Clay Telecom

Verified Support

Aug 14, 2015

Clay Telecom Customer Care's response Dear Shrishti, We deeply regret for the inconvenience caused to you. Can you share your RAF number or issued Clay number so that we can investigate the issue. You can also call us on [protected] or email us at [protected]@clay.co.in with your details. Regards Team - Clay Telecom

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Address: New Delhi, Delhi

I decided to use a clay international SIM card for UK with their view that I would save some money on local calls since my calling was mainly within London itself. Turns out I was highly mistaken! They have billed me Rs 15000 for a 10 days only for local calls. It's a headache to deal with them for corrections now. First and last experience for me!!

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2015

Clay Telecom Customer Care's response Dear Tara,

We deeply regret for the convenience caused to you. We request you to share your details like RAF number or Clay number so that we can investigate the issue and resolve the same.

You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

Regards
Team - Clay Telecom

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Address: New Delhi, Delhi

Clay has really poor reception--- I was traveling to Malaysia and to stay connected I bought a clay SIM card for about 5 days. I have to say I haven't used such bad cellular services in my life. There was practically no reception at any given time. Connecting a call was a task. Very bad experience with clay sims.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Kritika,

We deeply regret for the inconvenience caused to you. Can you share your RAF number or issued Clay number so that we can investigate the issue.

You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

Regards
Team - Clay Telecom

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D

digvij.loki67

from Noida, Uttar Pradesh

Jun 13, 2016

Worst network coverage in Germany !

If you ever happen to use Clay sim cards, for Germany be rest assured that you will experience the worst network coverage and dragging data services. Clay Sim Cards is that worse there!!

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Address: New Delhi, Delhi

I gave my credit card details and made the biggest mistake with clay SIM cards. Even after clearing my bill worth 5467/- rs with clay for my Singapore, they again charged my card for charges against some US number. A number that I didn't use, infact haven't traveled to US! Clay sims can't be trusted with customer information as sensitive as credit card details. It's taken me 25 days to explain their mistake to them. Totally unacceptable and never using them again

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Adti Seth,

We are very sorrry for the experience you had with Clay Telecom. We deeply regret for that and would like to investigate the issue to find out what went wrong. Kindly share your details with us.

You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

We are waiting for your response.

Thanks
Team - Clay Telecom

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Ma'am,

We are very sorry for the experience you had with our services. Believe us, its one of its kind issue and we deeply regret for that. We would like to investigate the complaint, kindly share your RAF number or the mobile number issued by us.

You can call us on [protected] or email us at [protected]@clay.co.in with your details.

Thanks
Team - Clay Telecom

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Address: New Delhi, Delhi

Clay SIM cards worst possible--- I have had the most sick experience of my travels using a clay international sim.. Everything was hunky dorey when they came to sell the SIM card. I bought a SIM card for Australia. I was told that the network is excellent and there won't be any issue with the sim. Everything was a sales pitch. When I inserted the sim to make my first call, it said I need to clear my previous dues to continue services! It came to me as a shocker! I dropped in emails, as I cudnt call the customer care and they kept on saying they will take is matter on priority. After 4 days I got the sim working with an email that ur issue has been resolved. By that time I had bought a prepaid number locally and was happy using it. With this experience I will let everyone know of their pathetic ways of servicing people

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Sir,

We are very sorry about the issued you have faced with our service. We would like to investigate the issue to find out the cause of the problem you have faced. We also want to give you some compensation against your complaint.

Kindly provide your RAF number or issued Clay number. You can call us on [protected] or email us at [protected]@clay.co.in with your details.

Awaiting for your response.

Thanks
Team - Clay Telecom

Verified Support

Aug 10, 2015

Clay Telecom Customer Care's response Dear Sir,

We are very sorry for the issue you have faced with our services. Kindly share your details with us so that we can investigate the cause of the issue and also give you a token of compensation.

Provide us your RAF number or Clay number issued to you. You can also call us on [protected] or email us at [protected]@clay.co.in with your details.

Thanks
Team - Clay Telecom

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Address: Mumbai City, Maharashtra

I used Clay sim card during my Europe tour in June this year. The service worked flawlessly and was connected throughout my trip. I had this problem in using the data. Somehow it wasn’t getting activated. My account manager Koyal resolved the issue really fast. She was actively involved in handling my matter and I should not had been hassled during my trip. Rest the services were fine and connectivity was excellent.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2015

Clay Telecom Customer Care's response Dear Mr. Pavit,

Thanks for your feedback. We are glad that your issue has been resolved and you enjoyed our service. For the data services, yes we have noted your point and in future there will not be any issue.

At any point of time you can contact us at [protected]@clay.co.in.

Regards
Team - Clay Telecom

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P

pavit raj

from Mumbai, Maharashtra

Aug 6, 2015

I used Clay sim card during my Europe tour in June
this year. The service worked flawlessly and was connected throughout my trip.
I had this problem in using the data. Somehow it wasn’t getting activated. My
account manager Koyal resolved the issue really fast. She was actively involved
in handling my matter and I should not had been hassled during my trip. Rest
the services were fine and connectivity was excellent.

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Address: Bangalore, Karnataka

I purchased Clay Telecom sim card on 12th July. Package included 250 mb internet. Internet never worked in USA and even after reaching multiple times to clay telecom there was no resolution provided. Continuous attempts to reach clay telecom to provde resolution resulted in failure. They don't have the gut's to respond at all. Clay telecom should return my money back USA Sim No.[protected]

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2015

Clay Telecom Customer Care's response Dear Mr. Sandeep,

We regret for the inconvenience caused to you. We believe that the Account Manager account Surender Kashyap is in touch with you and working on resolving the issue.

Your complaint is being taken care by higher authorities of our company. Give us some time to resolve it.

Regards
Team - Clay Telecom

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S

Sandeep.Dwivedi

from Bengaluru, Karnataka

Aug 5, 2015

Surender KashyapBusiness Development-ExecutiveLandline No : +91.[protected]Mobile No : +91.[protected]
is the major culprit who sold the sim

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S

Sandeep.Dwivedi

from Bengaluru, Karnataka

Aug 17, 2015

Surendar agreed to credit back Rs 600 couple of weeks back and has not replied back. You all are pretty good in ensuring that you respond to feedback and then sleep accordingly.

Can you please tell me clearly and confidently when will the amount be returned?
Clay Telecom has been fooling around

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Address: New Delhi, Delhi

Sharing ur details with clay sims will be biggest blunder you could make--- they charged my card three times in a row with different amounts under different sims.. While I had just used the sim for US and had also cleared my bill. On inquiring this fraud, their manager said it was a mistake that the system did and they would refund the money. And now am writing to them over and over again for a refund. It became a headache to use clay sims, really and I am still paying for that.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2015

Clay Telecom Customer Care's response Dear Mr. Sahil,

We deeply regret for the inconvenience caused to you. Kindly share your details with us, we will take the case on priority and get it resolved ASAP.

You can mail the detail at [protected]@clay.co.in.

Regards
Team Clay Telecom

Verified Support

Jul 30, 2015

Clay Telecom Customer Care's response Dear Sahil,

We are still awaiting for your details. Please share it with us. You can email us at [protected]@clay.co.in.

Regards
Clay Telecom

Verified Support

Jul 30, 2015

Clay Telecom Customer Care's response The issue has been resolved, the client has confiremed.

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Address: New Delhi, Delhi

Bought a clay sim and regretted it completely. Was such poor service that it was impossible to connect to a call most of the times. Inspite of calling the customer services so many times, they didn't think it was necessary to give me am answer for this. Using a clay international sim was a total let down.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2015

Clay Telecom Customer Care's response Dear Mr. Sharma,

Till today we have not received any details from your side. In this case we are unable to resolve the issue.

Kindly share your details with us so that we can investigate it. You can email us at [protected]@clay.co.in or call us on [protected].

Regards
Team Clay Telecom

Verified Support

Jul 25, 2015

Clay Telecom Customer Care's response Have not received any information from the consumer.

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 24, 2015

Verified Support

Dear Mr. Sharma,

We deeply regret for the inconvenience caused to you while using our services. Kindly share your details with us so that we can investigate the issue and get it resolved ASAP.

You can call us on [protected] or email us at [protected]@clay.co.in with your details.

Waiting for your response

Regards
Team Clay Telecom

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 25, 2015

Verified Support

Dear Mr. Sharma,

We are still awaiting for your response. If you don't provide details then it will be very tough for us to resolve your issue.

Kindly share your details with us ASAP. Email us at [protected]@clay.co.in or call us [protected].

Waiting for your quick response.

With Regards
Team Clay Telecom

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Address: New Delhi, Delhi

I was looking for a 3 month plan for UK and my colleague asked me to use a clay SIM card. He had some good things to say about it, so I bought one on his recommendation. It was a teally bad experience for me. After landing my sim didn't work for 8 hours despite calling and hearing that it will happen in an hour. My first month bill was around 15k! Insanely high and my usage was peanuts. After checking the bill closely I saw that the duration was tampered with. It was only after the first month experience that I got the plan canceled and bought a sim locally which was much faster and cheaper.

Aug 8, 2021

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 24, 2015

Verified Support

Dear Mayank,

We are extremely sorry that you have faced such issue while using our services. We would like to look into the matter on priority and check what went wrong. Kindly share your details like RAF number or Clay issued number or your contact number with us.

You can email us your details at [protected]@clay.co.in or call us on [protected]

Regards
Team Clay Telecom

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Address: New Delhi, Delhi

Never using clay sims again-- they are not at all cheap, really expensive. I landed up paying 9k for 3 days for a place like Thailand. This is when I was not making calls, had a data pack activated, for which I had paid extra and still they billed me 9k.

Aug 8, 2021

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Dear Ram Sing,

We are really sorry that you have not good experience with our services. Kindly share your details with us so that we can investigate the issue and resolve it.

Waiting for your response.

Regards
Clay Telecom

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 24, 2015

Verified Support

[protected]Dear Mr. Ram,

We are still waiting for your details. Kindly share your contact details or RAF number provided by Clay Telecom to you with us so that we can investigate the issue.

Email us at [protected]@clay.co.in or call us on [protected]

Regards
Clay Telecom

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Address: New Delhi, Delhi

I would have rather bought a SIM card in Europe than used the clay sim I used for Europe. Call rates were so high and the quality of services was so poor. My friend who was using a locally purchased sim was much happier by paying just 5euros and enjoying excellent services.

Aug 8, 2021

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

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Clay Telecom Customer Care

from New Delhi, Delhi

Jul 21, 2015

Verified Support

Dear Suchita,

We are extremely sorry that you are not happy with our services. We would like to cross check your bill, kindly share your details with us. YOu can email us at [protected]@clay.co.in.

We are waiting for your response.

Regards
Team Clay Telecom

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Address: New Delhi, Delhi

I took a prepaid SIM for london delivered at the airport, however, SIM was not activated when reached london. I managed to call Clay team and requested to help... fortunately, after few hours of battle clay SIM card got activated and worked. Thanks to Clay Team for the support in terms of resolving it, else my business trip would have spoiled. Delhi

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2015

Clay Telecom Customer Care's response Dear Mr. Tomar, Thanks for your valuable comments. Our support team works round the clock to make our customer’s travel hassle free. We will be happy to serve you with best of our services in future as well. Best Regards Team - Clay Telecom

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Address: New Delhi, Delhi

Clay Sim Card Customer Rating is 0 for me --- I had taken a clay international sim for China and i have to say that their customer services are really poor. I called them as my sim had stopped receiving signals mid day and whatever i did, nothing was helping. Instead of helping me, they kept on transferring my call frist from the technical team to the customer service team and ultimately said that this was a technical glitch which would be sorted in a days time and then hung up. The issue didnt get resolved for 3 days and despite several emails and calls, nothing changed or infact there was no help from their end at all.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2015

Clay Telecom Customer Care's response Dear Pihu, Kindly share your contact details or RAF number with so that we can arrange investigate the issue. We have tried to check with your name and found many with the same. Please share more information wirth us. You can email us at [protected]@clay.co.in or call us at[protected] Regards Team Clay Telecom

Verified Support

Jul 14, 2015

Clay Telecom Customer Care's response Hi Pihu, We are still waiting for your response, kindly share your details with us. YOu can call us at [protected]. We are helpless to help you without any information.

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Address: New Delhi, Delhi

Very bad service --- Instead of convenience, using a clay internatonal sim card was more of a headache. I was using it in London and was such bad service. I could barely use it for facetime or sometimes even text wouldn’t deliver. Calling their customer service for help was also such a waste as they asked me change my handset as it was a handset problem. Well i did try oing that as well, tried it in my friends iphone and same issue. Never using their service again. Was really terrible.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2015

Clay Telecom Customer Care's response Dear Mr. Singh, Kindly share your contact details or RAF number with so that we can arrange investigate the issue. We have tried to check with your name and found many with the same. Please share more information wirth us. You can email us at [protected]@clay.co.in or call us at[protected] Regards Team Clay Telecom

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Address: Gurgaon, Haryana

Just awful service – I had taken a pre paid sim card from Clay International sims and it was just so awful. The first 2 days were fine but then call drops became a regular feature and everytime i would switch on my data, it would ask me to recharge again despite the fact that there was already a data pack activated on my number. I wished i had used my Mumbai number only that would have been more convenient really. Wouldn’t recommend using Clay Sims to anay traveller.

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2015

Clay Telecom Customer Care's response Dear Radhika, Kindly share your contact details or RAF number with so that we can arrange investigate the issue. We have tried to check with your name and found many with the same. Please share more information wirth us. You can email us at [protected]@clay.co.in or call us at[protected] Regards Team Clay Telecom

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grma.arora

from Delhi, Delhi

Jul 11, 2015

Just awful service – I had taken a pre paid sim card from Clay International sims and it was just so awful. The first 2 days were fine but then call drops became a regular feature and everytime i would switch on my data, it would ask me to recharge again despite the fact that there was already a data pack activated on my number. I wished i had used my Mumbai number only that would have been more convenient really. Wouldn’t recommend using Clay Sims to anay traveller.

Clay Telecom Complaints & Reviews

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Clay Telecom reviews & complaints page 9

Most pathetic services

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Never using clay sims again

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