Clay Telecom Complaints & Reviews

Hi Team,

I need your help in escalating this case, I have been working with Mr. Prashant for rectification of my Incorrect Invoices since one year and now I have heard a positive response from him. He confirmed that refunds would be processed within 20-25 days.

Considering the issue pending for such a long time, I request some one in senior management to look into this matter and get me the refund as soon as...

On 27 Dec 2015 on my way to Dubai, I had taken a prepaid UAE SIM card No- [protected] I was told that I will be able to make calls to India. When I landed there I could make calls within UAE, receive all calls but could not call to India or anywhere else. Etisalat informed us that it was not activated. We had to pay 50 AED there for us to use this card. I had paid 1999/- rupees for the card at Chennai Airport. CLAY TELECOM IS NOT RESPONDING...

I was travelling to Germany and opted for a Clay sim card and let me tell you it was a bad experience using that clay sim card. My phone stopped working after a day and when i contacted their customer care, they simply said i have exceeded my bill limit and disconnected. How is it practically possible to exceed the limit of Rs 10000/- in one day !!! Not only did they mess up my bill but also wasted 4 days of follow up to get it...

I was told by the sales person from clay sim cards that my international sim card for Germany would start working the moment I would land and change my sim card and also that he had tested the sim and got it for me. He took all my details and also charged my card initially for some 5000 rs as security money. And now I feel cheated … I have been here in Germany for more than 4 days now, still trying to get that clay sim card activated and...

Bought a clay sim card in delhi and it turned out to be a bad choice --- opted to use a clay sim card in London only to avoid massive bills, but it turned into an overall bad expereicence. Network was unusually low most of the times, despite calling their customer centre so many times, they didn’t help. Anyhows because I had paid for their services, I continued using ensuring I was using it minimalistic. I came back to india to a bill of...

I used a clay international sim and my experience with their services was just horrible. I landed in Australia with a dysfunctional sim card. I tried whatsoever to get it started it just wouldn’t. I finally emailed because I had no access to my phone and I got a revert after a day on that email saying that they will look into this matter and I should not worry about it, that it was a minor glitch. My sim didn’t work for the first 7 days...

I purchased two sims from clay telecom for my singapore trip in may 2015. And i used those sims on basic sets ( one doesnt had gprs facility and on other i deactivated the gprs settings ) . But still the company has raised gprs charges on me . When i asked thier manager vikas dwidedi, he replied that query has been raised and i will get the refund due to me after sorting out the issues . But till date company is mailing me the unrectified...

The worst services that I have experienced so far --- I was using a clay sim card for USA and was on 15$/15 day plan which was almost paying 2000/- rental per month. I bought the sim card on 25th September and was told that the rentals would be charged for 5 days only for September. I got my first bill in the first week of October where entire months rental was charged and when I asked them for this calculation I was told the billing cycle...

Clay Sim Cards have the worst customer services --- When they have to sell their sim cards, they will call you a million times in the day and treat you like a king, but when it comes to returning the security, they not only refuse to answer your calls but also stop responding to your emails. I have been trying to contact Mr Prashant for my refund money but he refuses to address my calls or emails. And when I emailed him from my friends id...

Guys, if you ever decide to use a clay international sim card for any destination, please ensure that you cross check your bill 10 times before clearing it off. Best would be that you keep the payment by cheque or cash than auto debiting it on ur card. Because be rest assured that they would definitely charge you more than the actuals and then the refund process will take forever. I have burnt my fingers like this over 11, 875/- rs which...

First and the last experience for sure --- I was traveling to Singapore for work and got a clay sim card from office itself. For once I was very happy that I wouldn’t have to be on a prepaid sim that I would have to purchase from there and all that process. I was all wrong. I would have been in a much better place had I bought a prepaid sim card. Atleast the costs would be in control. The network wasn’t great at all. It was only ok and...

Dear one, I had booked, at Chennai International Departure Terminal, for a post-paid Voice cum Data SIM card. The primary purpose, as explained to their executive at the counter (Mr. Venkatesan) was that it is for Data only (they committed 5 Gb High Speed and the rest as unlimited Data) and voice calls don't matter. Their receipt Number: 2384 Order ref. #: 2513 Clay Mobile Number given to me:[protected]Dialog is the service provider...

Clay Sim cards seem to be totally clueless about the meaning of customer service --- I had bought a clay sim card for my daughter for her use in Germany for almost 2 months. We were assured that if there would be any trouble of any sorts, that Ankit who sold the sim card to us would personally look into the matter and that there would be no inconvenience. The first 15 days were smooth, I could get through her anytime and she could too. After...

I have taken sim card from you from your ahmedabad office from Mr Abhikshek Zala. In month of june. even after completing my journey i had returned my sim and also paid the due. but I havent reccived the cheque from your side. I have contacted your ahmedabad office servral times but every one tried to put all the blames on delhi office for the issue. I had dealt with abhishek Zala who is not picking up my calls. This is really a fraud...

Very poor customer support from clay sim cards --- I have had used clay international sims twice or thrice in totality and this time I have got so fed up with their services in Malaysia that its driving me crazy. I still am in Malaysia and been here for only 5 days now that I have finally decided to post my experience o[censored]sing their services. The network quality is pathetic and really poor. There are hardly any signals in the hotel where...

Pathetic services from Clay Sim Cards --- You know you agree to spending so much on an international sim card, just so you stay connected in a foreign land, but I experienced quite the opposite with clay international sim cards.. I paid a premium pricing for getting data and other services activated on the London sim card, which didn’t work after the first four days. The data was sporadic and most of the times, it just didn’t work...

Really bad customer service --- I am currently in Singapore and unfortunately using a clay international SIM.. Despite endless calls to their customer care, there is no help from their end. Now i domt have data working on my phone, which i have ready paid for, but there are serious issues with their local network as wrll... Not only have they disconnected the data on my phone, but the voice calls as well. Reason being that I have crossed...

My Raf number was 337124 and I had deposited Rs. 5000 with them for a sim card. The bill that I received shows a 2 hour long call which was actually 2 minutes long (and a person has to be very stupid to make such a long call), and I have been charged Rs. 2000 for that. Although I made the complain, they are sending me emails now asking me to pay, when it is they who have to pay me instead. Also, their service is very unorganised, and they...

Hi Myself Rajesha Y K([protected]), working in LGSi Bangalore. For My Egypt and Indonesia trip, I have taken 2 SIMs by giving my Passport copy and CC front copy(big mistake I have done). After the trip I have returned SIM's and they sent Bill and asked my confirmation to credit the bill amount form my CC. During 2nd trip, they didn't sent any bill and without any information they credited 2000 INR from my credit card(Date: 03...

Poor services is all that Clay sim cards can offer ---- My phone stopped working after 3 days in Sri Lanka. I had called their service centre like a zillion times but they had no reason for the sim not working. They just kept saying that they would fix it but that didnt happen. I would have been in a much better place had i used my india number.. Disappointing service seriously.. ...