ClearTrip Complaints & Reviews

Dear team,

I had made a reservation at rajam lodge, kanchipuram, through cleartrip on 04/02/2018 - trip id [protected] - veishal singhal.

The amount of rs. 1, 359/- was paid via credit card.

However, when we reached the hotel, there were no rooms available.

I contacted cleartrip immediately, i. E, on 04/02/18 at 3.13 pm to notify of the situation and get a refund.

The representative contacted the hotel immediately and the hotel confirmed that no rooms were available.

I was told by cleartrip's representative that the call was being transferred to the cancellation department for processing of the refund. However, lines were busy and call could not be transferred and i was promised a call back within 10 minutes.

However, i did not receive any call.

On 08/02/18 @ 10.17 am, i contacted cleartrip again. Although the notes from the previous call were present showing that the hotel had confirmed that no rooms were available, i was told that the hotel would be contacted again. And that i would receive a call within 10 minutes.

Not surprising, no call received.

On 11/02/18 @ 10.20 am, i contacted cleartrip for the third time, and the same response as the second time.

We have gone through enough trouble of not getting the rooms and having to go to another hotel and paying 3 times the cost.

I have contacted cleartrip 3 times and the hotel had confirmed at once that no rooms were available, and now they have changed their statement.

If the hotel has changed its statement, how does the customer become responsible for that and have to bear the cost?

I deeply regret using cleartrip for making this reservation - first and last time.

Thank you.

Veishal singhal
M.: [protected]

I am unable to use cleartrip gift coupons worth 3000 to book air tickets... The validity of these coupons expire soon...
Can some staff from cleartrip help me use these coupons

The online booking option does not allow redemption of these coupons

It is second time in 6 months i have faced this problem...

Clear trip coupon n servicing reflects poorly on tie up of hdfc bank with clear trip...

Regards
Simranjeet singh
[protected]
[protected]@gmail.com

Cleartrip ID:[protected]

My Flight Indigo 6E274 on 26.1.2018 ( Republic day) was cancelled by Air Lines
My refund was only Rs 589 against the full refund
Spoke Cleartrip Customer care on 26.1.18 and 1.2.18.
They have confirmed the full refund after checking with Airlines.
I have NOT received the full refund till date
For Airline related cancellations the refund should be full...Pl help

This is my trip id[protected]. My money from bank account got instantly deducted but they could not book me a ticket. And now they say that the bank to refund my money in next 5 to 7 working days. Whoever involved in this process takes the money and they use it for a period rather than returning it instantly. For a lower middle class person any amount is big and with such kind of activities our entire day gets wasted. This is clear harassment by these travel agencies, the payment gateways or the bank, whoever responsible for debiting customers money instantly and not refunding it back instantly but keep it for that period. And airlines do enjoy the privilege of increasing their fares every second as our travel gets confirmed. My complain is about refund policy. Why cant the refunds be instant if they deduct money instantly from our account.
Hence its my sincere request to the complain forum to be just and help me get my money at the earliest and i demand a penalty of a free travel against my cancelled booking and harassment caused by whichever agency responsible in this process as this travel was very important to me and the prices went up which i cant afford.

I tried to book ticket 5th feb 2018 from kolkata to guwahati on 21.02.2018, the amount 2667 deducted from debasmita mukherjee debit card but ticket not booked. I dont receive any confirm mail, trip id and confirmated ticket. I also tried to contact on toll free num bt i dont have any trip id so i m unable to lodged my complaint. My contact num is [protected]. Kindly refund my amount immediately. Please respond

My cleartrip id is[protected], which was booked flight from bagdogra to kolkata for jan 6th on airasia. For some unavoidable reason airasia cancelled the flight, and promissed refund to the cleartrip since i booked from cleartrip. They also put it on writing on my ticket which i have a proof.

On jan 12th, airasia confirmed me on email that they have refunded 5996/- to cleartrip, and i have email from their nodal officer to prove it.

I started raising several complain to cleartrip to refund my money and folled the procedure which cleartrip asked me to do. But till date refund was not done. I have saved all the chat and support transcript with me to prove each aspect of it.
It is a case of hashing customer and fraud.

Thanks
Rajdeep

I have a cleartrip wallet balance of inr.500 (Actually had 750 but 250 expired on 7th feb'18 because i could not use the wallet amount for my recent previous booking before the expiry date).

Now i am trying to book new flight ticket. But i am unable to find an option for using my wallet balance for new booking neither via website nor via app.
Please rectify/clarify.

User id: [protected]@gmail.com

Sir,
I am sundaraiah bodige bokked a flight ticket from hydra bad rajivghandhi international airport on 4-2-18 but the jet airways employees rejected to boarding pass to me jetkonnect7111 flight at 7:45pm in hyderabadrajivgandhi international airport due to 05 minutes late boarding pass time. I am requested so many times to jet stop but in a in. So please tefund my ticket amount.

I have cancelled following air tickets but the refunds have not yet been reflected in my bank account although your site shows all these amounts have been refunded. Please look into the matter and arrange to refund the amounts at the earliest possible.

Mar
28
Wed
New delhi → goa
This trip is refunded
Trip id:[protected]
Booked on: 03/02/18
Refunded

Mar
7
Wed
Mumbai → bangalore
This trip is refunded
Trip id:[protected]
Booked on: 03/02/18
Refunded

Feb
7
Wed
Bangalore → mumbai
This trip is refunded
Trip id:[protected]
Booked on: 02/02/18
Refunded
2015

Regards
K. Chandran
Mob.[protected]
Email: [protected]@yahoo.com

I have sent a complaint with reference to my trip id mentioned above on 29th jan and till now no action has been taken. I just got a response mail stating that the team will get back in 2 to 3 days; but even after a week and further reminder mail there is no action.

Its first of all very bad that there was false commitment from cleartrip with regards to be hotel booking, further to this there was refund commitment which is also not processed and no action on my complaint as well.

Very bad customer service and support. Not recommended cleartrip for any services.

On 5th feb 2018 i tried to book bangalore to pune goair g8-893 one way trip dated on 11th feb 2018. Everything was alright until the payment section.
I entered all my debit card details and an otp was generated but the transaction failed stating some error occured. The booking failed but my money rupees 4273 got deducted from my account twice. So a total of rupees 8546 was deducted. Please refund the amount to my account.
Flight details
Goair g8-893 (3:10 dep)

Trip id[protected] cancelled on 27 november and still not getting the refund back. Every time the agent gives the same excuse that the airlines is not giving refund and to wait 4 days for the call from. Spoke with more than 10 agents and 2 supervisors who promised a call back but never received a call even one time. It has being pending for 3 months and the reason is not provided why the airlines not refunding back. Already cleartrip has taken cancellation charges and the rest they are holding for long time. Even i doubt that the agent has forgot to cancel the ticket.

I have purchased a train ticket from cleartrip but the booking was cancelled. So cleartrip said they will refund the full amount and said refund was processed on january 30 2018 but the money is not yet credited. I have contacted my bank they said once if the money has refunded then it will credit. Please help me to resolve this
Cleartrip trip id [protected]
Refund reference no 75260828031017856451040. Cleartrip asked me to track my money using this reference number but my bank said this reference number is for cleartrip and only they can track the money. Cleartrip is nit even replying to my mails now. They are trying to steal common people's money. I don't who is cheating me whether it's cleartrip or my bank. Cleartrip email [protected]@cleartrip.com

BOOKED REFUNDABLE AIR TICKET HAVING PNR NO. D2388V FROM DELHI TO AHMADABAD THROUGH CLEAR TRIP VIDE TRIP ID[protected] ON 25.12.2017 IN GO AIR AIRLINES FOR MY AGED MOTHER. DUE TO SOME HEALTH PROBLEM SHE HAS BEEN ADVISED TO COMPLETE REST FOR ONE MONTH . I CANCELLED THE TICKET ON[protected] .

I RECEIVED THE MAIL FROM CLEAR TRIP MENTIONING THAT FULL COST OF AIR TICKET AMOUNTING RS. 2, 588.00 WAS FORFEITED AND GARBED BY THE AIR LINES WHICH IS VERY SURPRISE AND UNJUSTIFIED AND CHEATING TO CUSTOMERS AND UNDER WHICH LAW THEY ARE GARBING THE FULL COST OF TICKET.

PLEASE LOOK INTO THE MATTER AND ARRANGE TO SOLVE THE MATTER BY REFUNDING THE ABOVE AMOUNT . I AM ATTACHING THE COPY AIR TICKET AND REFUND ADVICE FOR YOUR ACTION AND REFERENCE.

HOPE, AN APPROPRIATE ACTION MAY BE INITIATED AGAINST THE GO AIR FOR CHEATING AND FRAUD WITH THE CUSTOMERS.

ATTACHMENTS

Go Airlines (India) Ltd.
Registered Office: C/o Britannia Industries Limited, A-33, Lawrence Road Industrial Area, New Delhi - 110035, India
Corporate Office: C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai 400 025, India
Telephone : 6741 0000
Visit www.GoAir.in or Call[protected] / 022 - 6273 – 2111 CIN: U63013DL2004PLC217305

Send an SMS to 57333 to receive an update on flight status & to view current promotions in the following format
G8 [flight Number] - To receive an update on flight status
G8 [PROMO] - To view current promotions

GoAir Passenger(s) / Seat No. (Pre book your seat on www.GoAir.in)
1. MS GOWRI SHORI


Flight Details
Date Flight From / Terminal To / Terminal Stops Departs Arrives Class

Check-in counters close strictly 45 minutes prior to departure.
Booking Reference Status Date of Booking Payment Status Promo Code
D2388V Cancelled 25 Dec 2017 Paid

Passenger Information Fare Description

Name & Address : MS GOWRI SHORI
UNIT NO 001, GROUND FLOOR, DTC BLDG, SITARAM MILLS COMPD, N.M.JOSHI MARG, LOWER PAREL
MUMBAI, MAH 400013
IN
Mobile : [protected]
Email : [protected]@yahoo.com

Payment Information
Payment Type : Agency Payment
Amount : INR 2, 059.00
Payment Date : 25 Dec 2017
Payment Status : Confirmed
Payment Type : Agency Payment
Amount : INR -2, 059.00
Payment Date : 19 Jan 2018
Payment Status : Confirmed

By mistake my booking came on 16.02.18 instead of 15.02.18.
We were very disappointed on services from cleartrip, since directly after booking we saw that dates are wrong we called to the service providers and they couldn't help us, saying that we are sorry which was helpless. Moreover, for half an hour of my phone call they couldn't manage to advise about the charges what gonna apply towards changing of my booking dates, promised that i will receive a call back, which is poorest advise in such situation when we are willing to do the changes immediately.
Its helpless poor services which is not recommended to any of my friends all around the world.

I book my ticket namely Athar Hassan from Srinagar to Delhi on 15 Jan, travel date 25 Jan 18 and PNR.W9GZ6V.

But I cancelled the same ticket and confirmed from indigo customer services regarding cancellation...

Indigo customer care told that they had already refunded money to Cleartrip company and they will refund you within 3 to 5 working days.

But till date I don't got the money..
Plz do needful.

Hello
I Ramesh Kumar with cleartrip id [protected].
i have booked new delhi goa return flight on 19 th feb. 2018
when i booked than i applied a coupon code---FREESTAY--- that is success but cleartrip given me no benifit about that coupan code. No mail or sms send from the company regarding this.
i complained so many times on cleartrip customer care but they didnt giver me positive response for last 3 months.
company provided me 3000 of rs coupon for free stay at hotel but i didnt get it.

i have visited soon in third week of feb and i need my coupon benifit for that journey. plz give me proper solution about that.

i shall be very thankful to you.

Regards
Ramesh
[protected]
[protected]

On 28.01.2018, I tried to book two rooms in Hotel Hari Darshan, Dwarka (Gujarat) for 25.03.2018 by paying advance of Rs 325/- through debit card of Central Bank of India. The booking was failed, however, Rs 325/- was deducted from my account. I again tried to book the same room from debit card of my State Bank of India Account by making full payment. This time, the booking was successful. I sent mail to Cleartrip at e-mail ID [protected]@cleartrip.com for refund of Rs 325/-. On 29.01.2017, I contacted Cleartrip Customer Care for refund of amount. They informed me that the amount will be automatically refunded with two to three days. Till now, I have not received the amount. Please refund the same at the earliest.

I was searching for flight from HBE to JED on wego.com

they show me an offer of 371 SAR from cleartrip.com.. and they diverted me there..

when i filled the information and before i make the payment it the price was 371 SAR.. but when i made the payment they charge me total of 391 SAR..

i want my 20 SAR back

tirp ID:[protected]

ticket number: 381-[protected]

for contact pls email me on: [protected]@gmail.com

thank you

I have made air ticket booking for 5th feb. Through cleartrip for vistara flt no. Uk 960 from mumbai to delhi. The payment of 5087 deducted from my debit card but the booking still not confirmed. The call centre called at least 10 times and sent link for payment through my email and i did the payment on the link sent by cleartrip. Still booking not confirmed
I am mentally herassed for one hour by cleartrip.
I reserve my right to lodge a case of mental herassment in appropriate court if my booking is not confirmed and i am not compensated suitably by cleartrip.
I am a senior citizen and being herassed at 2250 pm time.