ClearTrip Complaints & Reviews

I had booked a round trip ticket for passenger mr kalyan chakravarthy and mrs. Sheetal dogga than by jet airways & spice jet - hyderabad - delhi and back on 5th january 2018.
The amount of rs 12030/- is debited from my bank but i had not received the tickets and no one traveled.
I have not been able to contact any of the numbers.
I would appreciate if the amount is credited back to my account at the earliest.

Name: mayur kadlag
(Student, hochschule hof)
I have booked a multiairline (Jet airways, etihad) flight from pune to munich. To get extra luggage allowance for student visa we approached jet airways for this (As earlier my mates have alrdy got this allowance) but they refused as the booking was from cleartrip. Etihad refused as the offer was valid till 31st dec, 2017. Even though our booking was done on 24th dec they refused as we dint called them (No where mentioned on cleartrip website!!!) we are in trouble!!! We need this allowance of 1 extra piece of baggage. We trusted cleartrip n that's the biggest mistake. If we don't get this we have to take up a step n create awareness among students n our friends to avoid booking from clear trip

Dear sir/ma'am

I stayed in hotel kingfisher neil island (Trip id [protected]) from 27dec17 to 29dec17 (Total 02 ac rooms).

As soon as we reached hotel, the nightmare started. There was nobody (Not even the electricity) on the so called front desk for hours, finally the waiter cum hotel manager arrived. We were told that only 03 out of total 05 ac rooms are functional in the hotel and he allotted 02 rooms to us.

The condition of both the rooms was worse than a dharamshala. Toilets were dirty beyond economical repair and smelling like rotten eggs. Air conditioners were not working. Badsheets were dirty. Potty sheet was broken.

I gave a call to cleartrip customer care also and spoke to mr himanshu, he assured me to help but could not speak to hotel staff as they didn't pick up the phone.

I booked 02 ac rooms but stayed in non ac dirty rooms with small children which was a mental harassment.

I have made a request on[protected] to make a reschedule, also i call many times to the customer care, after that they told to me that they will confirm with the concerned department an cal back us. But it was not happens until now (Travel date was finished)
See the below reference mail i requested
Fwd: re: ticket for kochi - abu dhabi return flight — trip id [protected]
Inbox
X
Jet airways flight 575
Landed-confirmation no. Bwq5vt-flight time was 3.5 hours
Abu dhabi auh
08:31
Terminal
T1
Gate
-
Kochi cok
13:50
Terminal
3
Gate
-
Air-india express 419
Cok to auh 5 oct, 17:20
Jet airways 575
Auh to cok 3 jan, 08:05

Murugan govindaraj
05:23 (0 minutes ago)

To me
— forwarded message —
From: "murugan govindaraj"
Date: 25 dec 2017 4:25 am
Subject: re: ticket for kochi - abu dhabi return flight — trip id [protected]
To: "cleartrip bookings"
Cc:

Hi cleartrip

I need to change the below tickets from january 03 to january 01 from abhudabi to cochin please refer the attached ref id's.

[protected]

[protected]

Please do the needful for this and give me the updates, already i spoke to the customer care representative but no one call me back accordingly.

Regards,

Murugan govindaraj
[protected]
E-mail: [protected]@gmail.com

Need you help asap.

I did three booking with trip id trip id :[protected] trip id :[protected] and trip id :[protected] dated 24/12/2017 to 27/12/2017.
I am chasing them from time i was in hotel and one of the hotel was ready to give me invoice to the stay but clear trip representative only stopped them by saying that they will provide the tax invoice to customer.

Now after 5 days i am daily calling them but no luck in getting the invoice.
In each of the conversation call center guy told that they will send the invoice with in 24 hr. But no luck.

For me they charged gst amount for booking but they have not provided hotel invoice for it.

Could you please help in arranging the tax invoice

I had to look for last min hotels for dec 31st night in the middle of our road travel and your website didnt allow me to pick 31st as the checkin date...
I was already at treebo hotel in vijayawada... So i spoke to the man at reception. He quoted a higher price than the website for a room and suggested that i can book online if that's cheaper, as room was available. We were shown the room too.

The website didnt allow me to pick 31st as the checkin date nd i had to use 1st jan as checkin date.. The moment i paid the amount on the website and told the guy at reception that the payment is done, he told us to checkin at 12noon as that is the checkin time for the date i booked...

Without any slightest remorse, he said he can't allow us in!
I immediately called cleartrip customer care to initiate a cancellation and one mr. Vinay said he can't do that!!

I ended up believing cleartrip and making a payment for a room i couldn't checkin into!!

I have 2 important questions here :
1. I am a software engineer nd i do not understand why you wouldn't allow a user to book rooms post 12 in the midnight
2. If you cannot cancel a payment made, before the user actually checked-in, why would any user like me ever give you any business??
- the website is a platform to help people like us find the right hotel rooms in time of need or lock our money nd not provide any chance to claim unsued booking!!??

Trip id: [protected]
Check-in: 01 jan at
Treebo sun square - horrible hotel!!

Dear sir,
On 22nd i called to cancel the ticket for going and return of smita dcosta and return of luiza fernandes. After taking with the floor manager mr. Shubham who assured total refund amount of rs.10523/-. He also assured that not to get panic if the refund amount comes less at the initial stage as they need to do it offline. I got my first refund of rs.4273/- and thereafter follow up got my next refund of rs.4000/-. Since then i am chasing with the cleartipper for my balance amount of rs.2250/-. All the time it was an assurance given that this is taking time since it is getting processed offline.

Kindly look into the matter as i am still about to get the balance amount of rs.2250/-.

Best regards,
Felix dcosta
[protected]

Dear sir
We (Four passengers) were travelling from kathmandu to chennai via bangalore.
We had original ticket with nepal airlines on 30th dec. For technical reason the flight was cancelled. After substantial effort nepal airlines agreed to give alternate ticket on 31 st as per details given below:
Ra 205 to delhi
Ai502 to bangalore.

Based on the above we have booked for 4 passengers from bangalore to chennai by spicejet ticket number [protected]. Leaving bangalore at 8.25 pm. While booking we saw an option of zero cancellation charge by taking icici lombard insurance. Accordingly we took insurance for all the four tickets.
Today morning nepal airlines took off from kathmandu at 8 am and due to congestion and fog it could not land in new delhi and went back to kathmandu.in view of the above subsequent connecting flight to bangalore got cancelled.
The purpose of taking insurance against flight cancellation and zero cancellation charges was specifically for covering such unexpected situation totally not in the hands of the customer.
To our surprise we find a heavy amount has been deducted as cancellation charges and only a small portion of the amount is being refunded.
We are very upset with this action and your ticket booking website has totally mislead us incurring financial losses.
Please look into this matter and do needful to get our full refund. We will be left with no option except to go to consumer court if it is not resolved at your end.
Regards
Vignesh nandakumar

I book a ticket from cleartrip website at 31dec2017 for a ticket from doha to cairo, on 2jan2018 early morning.
My trip id: [protected] for three passengers (Women, children, and infant)
My ticket issues to be :
From doha at 00:35 am to muscat at 3:20 am
From muscat at 4:20 am to cairo at 6:55 am.

Now i received an email from your agency that trip from doha to muscat is changed and become 9:30 pm in 1st jan 2018. I went to hamad international airport at the time and check the oman airlines but there is no reservation under my name. So i call qatar airways they inform me that oman airway cancels the trip and put me on 2 jan 2018 at 9:30 am. Based on the above my trip to egypt on 2jan2018 at 4:30 from muscat will fail to catch it,
I try to call the call center of clear trip and asked about how can oman airline change my ticket issued by cleartrip agency, they confirm with me that they request to change my flight from cleartrip and cleartrip approve.
So if this is your responsibility why you confirm me for another date without arranging another flight to egypt with me.
Also if that happens to you why you send me to email that my flight is shifted to be 1st jan 2018 at 21:35 and it is 2jan2018 at 21:35.
It must be observed from your end and arrange all my trip till i reach egypt,

Please, i need any help.

Thanks,

Hi, i had done a hotel booking via cleatrip (Boookingid: [protected]). During checkout the hotel on 26/12/2017 refused to give me a tax invoice saying cleartrip needs to give the tax invoice since i've paid to cleartrip.

Multiple calls and emails to cleartrip has not resolved the issue. They just promise that they will send the invoice at the earliest over phone and do not reply to emails. Have not received either the tax...

I booked three air ticket of round trip using cleartrip from mumbai to chennai. The trip id is: [protected] and [protected]

The ticket clearly stated that "this ticket is classified by cleartrip as refundable".

However, when i cancelled the ticket, it showed total refund as zero.

Even after speaking to the cleartrip customer care twice, i was informed i’ll be called but haven’t got any response

This is clearly a matter of cheating and disappointment. Absolutely disappointed, would never recommend anyone to use cleartrip.

We booked a trujet flight ticket through your wed site pnr number:01raso from kadapa to chennai on 17th december 2017.
Unfortunatly the flight got cancelled and upon our request the true jet had sent an intemation for refund of rupees 5340rupees instead the full amount of 6150rupees deducted by you for this ticket
We there for advice you to refund the difference amount we look forward receiving your conformation.
Best regards
Mohammed masroor

Email id:[protected]@gmail.com

I booked a hotel in Munnar with clean trip ID[protected] on 26th December 2017. This hotel was shown 2 stars on the site of Clear Trip. I have given Rs 9, 590 for one room . But on the reception I get poor behavior. Wherever I was told that I have closed the booking, why is Clear Trip booking? I do not have rooms. Later he gave me a very bad room, where the bathroom and the room walls were filthy. The blanket was stinking. The bucket was so dirty that it could not be taken away. Electricity switches were all broken. I did not get the facility o[censored]p to the mobile charge. There was no chairs to sit. The floor was dirty. I immediately asked the customer care of Clear trip, then I was told that manager will immediately contact with you and will solve the problem. But no one cantancted. The filthy sheets were given and there was no arrangement for tea. Cleartrip deceived me in this way. No solution was taken and my rupees were grabbed. I also not get any responce of complaint after 24 hours.

Subhash Chandra

27/12/2017

[protected]

I had booked a round trip ticket for passenger mrs. Radha ramanathan by indigo - chennai - trivandrum and back on 13th december 2017.
The amount of rs.7825/- is debited from my bank but i had not received the tickets and no one travelled.
I have not been able to contact any of the numbers.
I would appreciate if the amount is credited back to my account at the earliest.

I booked 2 rooms in coorg for 23rd dec 2017 in hotel maharaja before 2 months and they gave me a confirmed status.
After few days they called and said it was our software problem that room was already filled and we will provide you a new room in trippers homestay costing around 6000/-
Ok i accepted.
Later after reaching there on 23rd dec they said the rooms were filled even at there and took me to hotel [build in ] it was not at all a good hotel but since i was with my family i accepted,
After making me to wait at there for 30 mins they said rooms were not available at there even. :- (

They said they will take me to another hotel (This all happened around night 9 and i was with 3 girls)

They took me to hotel lefortune (Not exactly sure about the name)
After going to there they again said there was no rooms and make me wait for 20 mins.. After the huge discussion with them they said they will provide the dormitory for 3 girls and one 1 boy which is not at all acceptable (Since at that time as i did not have any solution and after requesting them they provided 1 room and 1 dormitory)
Note :i will share the photos of the dormitory as well and the room i booked for.
Note :bathroom is not clean and no water heater no tv
Do you really think this is a good service.. I really hated it
If you dont have rooms tell us the same we will try manage it..
But dont make us to suffer as we avail services from you.

I am not going to accept this.

My trip id is[protected], i book one ticket from jaipur to bangalore and then change the flight on the same day. On site there was mentioning of nominal charges for change of flight but i get astonish to know that i was charged 3800 more where as earlair ticket was 3615. Even if i cancelled the ticket and rebook probably charges were less, this amount to cheating, kindly reply
Nkbohra

My trip id[protected].
I was complain to clear trip on 26 dec. I also call to his mobile number. His executive assured me that, tommorow we will provide another good hotel. I have pay rs 9590 for a dirty room. I also sent so many photographs of hotel minarvaa, s room, that is very dirty hotel. Dirty room. Bathroom is dirty. Unpainted wooden table and stool is in room like a slum house. Swiches are brocken. No wi-fi, no hanger, no almira. No chair. I have got a single bed. Dirty blancket. No any facilities of tea, breakfast, drinking water. Not provided any glass in room for drinking watter. On wash bashine, there is no any mirror.

Sir i had booked ticket for shalimar express on 25 dec from delhi to jammu tavi train no. 14645. The balance has been deducted from my account of rs 2787 but there was a error message from cleartrip that we are unable to process the ticket and hence ticket is not booked.
Please return the money to my account.
I have attached photo screenshot of bank receipt

Yesterday I booked a room in Pearl Park Beach Resort, Neil islands, Andaman and I cancelled my booking within half an hour and waited for my refund as my family could not visit Andaman due to unavoidable circumstances but I was shocked and frankly baffled when I cancelled my booking, the hotel website said that I am not going to get a single rupee as a refund on my booking of a RS.53, 142 room in that hotel. When I called the cleartrip help line they told me that the hotel has a policy that if I cancel within 14days of check in they are going to charge 100% of my paid amount. How is this even justified, if I cancel a booking in that very same hour am I not eligible to get even a single rupee. More over their policy is if I cancel within 14 days of booking they are gonna charge me the full amount but I booked the room on 20th December 2017 for 30th December, I booked the room under 10 days and the company did not give me even a fair warning about their absurd cancellation policy until it was too late.I demand justice or at least some form of consolation as to why am I not eligible to receive even a single rupee over a decently large sum I paid to them.

Dear sir,

I have booked fight tickets through cleartrip agent on sun, 12 nov 2017

Trip id :[protected]

Travel details:

Hyderabad → chennai fri, 22 dec 2017 - indigo pnr: b74shy

Chennai → hyderabad tue, 26 dec 2017 spicejet pnr: n953ym

I have cancelled these tickets on 16, dec 2017. But received the refund as per below.

Computed refund details:
Description amount
Gross amount (+) rs. 4, 177.0
Cashback (–) rs. 150.0
Discount (–) rs. 0.0
Net amount rs. 4, 027.0
Airline charges (–) rs. 2, 554.6
Cleartrip charges (–) rs. 500.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 400.0
Total refund amount rs. 572

Trip id :[protected] – booked ticket on sat, 09 dec 2017

Travel details:

Hyderabad → chennai fri, 29 dec 2017 goair pnr: hy1qma

Chennai → hyderabad tue, 02 jan 2018 goair pnr: o6rc7j

I have cancelled these tickets on 16, dec 2017. But received the refund as per below.

Computed refund details
Description amount
Gross amount (+) rs. 6, 638.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 6, 638.0
Airline charges (–) rs. 5, 608.18
Cleartrip charges (–) rs. 250.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 410.0
Total refund amount rs. 370

Even i have cancelled these tickets so many days earlier to travel date, i have loosed more money in these 2 cancellations. I have spent more money but received very less refund amount.

Received rs. 370 refund from rs. 6638 and received refund rs. 570 from rs 4027.

Please help me to get more refund.

Thanks,
Kalirajeswaran