ClearTrip Complaints & Reviews

I cancelled the following tickets which i bought via cleartrip

Trip id :[protected]
Bangalore - nagpur return flight
Indigo airlines

Indigo 6e 509 — bangalore - nagpur — sun 06may18
Indigo 6e 727 — nagpur - bangalore — mon 14may18

Booking date: 08-april-2018
Cancellation date: 20-april 2018

The tickets are marked as refundable tickets.

At the time of online cancellation ( 2 weeks before flight departure date) cleartrip online informed that they cannot calculate refund amount and that the refund amount will be made known after cancellation via email.

I went ahead and cancelled the tickets. Later i got an email explaining that the refund mount is "zero" and that airline charged cancellation fee of 106% of the booking amount.

This is cheating consumers in the every sense of the word.

(I) why were the tickets marked refundable at the time of the booking when the cancellation charges amounted to 106% of booking amount. On follow-up call cleartrip informed me that the tickets are refundable, but as the original price that they sold me the tickets at was discounted the cancellation charges now amounted to 106% (Rs. 12000). My argument here is that cleartrip knew the price they were selling me the tickets at. They also knew what would be cancellation charges.in that case how can they sell the tickets to me as marked refundable?

(Ii) when i inquired with the indigo airlines, they told me that the tickets were not yet cancelled and that if i were to cancel, the cancellation charges would be rs. 8812 and not rs. 12000 as told by cleartrip. They would infact refund a sum of rs. 2874 to cleartrip as part refund for cancellation.

My trip id : [protected] — i had booked my tickets on 20.03.2018. Rs.16740.00 was charged to my account. My ticket was a refundable ticket. I cancelled my tickets on 16.04.2018. I am surprised that on cancellation of this refundable ticket, you refunded only rs.2322.00 to me. How can you deduct such huge cancellation charge? That's not done.
I would request you to refund rs.16740.00 to me at the earliest, failing which i shall go to the appropriate forum to recover my dues.
Thanks and regards.
Ajay kumar mohanty
2nd floor, b4/290,
Safdarjung enclave, new delhi 110029
Mobile no. [protected]
E-mail id: [protected]@yahoo.co.in

Hello.. I cancelled my trip on mar 29th 018... I was waiting for clear trip to refund me the full amount of 7211 sar after calculating the necessary deductions but i was surprised to see that they refunded me only 4866 sar out of 6206 sar and i have sent them several messages regarding the remaining 1005 sar but no response till date.

So kindly i need your support resolving this issue.

I booked one trip vide cleartrip on 18.04.18.[Trip Details]Netaji Subhas Chandra Bose Airport-Chatrapati Shivaji Airport(Trip ID:[protected]
Rs 28960 was deducted from my credit card account then and there. But unfortunately I have not get my Booking confirmation till now although there is almost 5 to 6 hours over. I tried to contact your customer care executive for three times. But there was also no positive reply. Pls let me know the status of my Booking.

Cancellation confirmation of doha sanfransisco trip id #[protected] is recieved on 29th of march 2018.
Confirmation mail states within 5 days refund will be processed. When i called customer care dated 28th of march regarding cancellation cleartrip confirmed that there will be only 20 qr deduction on account of conveyance fees.
Now it has been 16 working days neither refund is processed or no any refund information being sent by the company to me.

Earlier too i have bad experience from cleartrip where in which i never get a refund amount for my cancelled trip.

Jaimon baby
[protected]

I booked an air ticket vide clear trip id [protected]. From chennai to kolkata for journey on 09.05.2018. The ticket eas refundable when i booked. I cancelled the above journey on 10.04.2018. As the ticket was refundable and i am entitled for refund the amount. Still i have not received any refund details. Request clearify and refund the amount of cancelled ticket at the please.

السلام عليكم
لو سمحت ممكن اغير ميعاد حجز الرحلة من القاهرة الى الباحة والعودة ذات الرقم Â
Id[protected]
من يوم 12-7 الى الخميس 5-7-2018 وكذلك العودة من 21-9 الى السبت 8-9-2018
الاسم احمد خالد عبدالهادى عبدالشفيق  ورقم الجوال للتواصل [protected]
ولحضرتك جزيل الشكر
. Passport no. A19987748
Khccxh
رقم التذكرة هو 065-[protected]
[protected]@gmail.comالبريد الاالكترونى للمراسلة

I was trying to book an air ticket on 12th april, the air fare in the amount of rs.6889/- got deducted but no confirmation from cleartrip.
The transaction id igadicjyn8 is showing in my bank statement but till date there has been no news, msg or email.
I have attached the screenshot of my bank statement for you kind reference.
Please look into the matter and see that the amount is credited back to my account
Please help me sir.
Thank you
Raj shekhar

I cancelled one ticket against the above trip id before 17.01.18. But till date, i the refund has not yet been sent to my bank account. Accordingly, i lodged a complaint to the customer support mail. They have created one case referring case no. As #05586574 dated 06.04.18.in that it was told that within 2-3 days they will respond with solution.
In view of above, it is requested to arrange refund against the above trip id.

I have booked a round trip ticket on 9/4/2018 by clear trip but my was deducted and tucket didnt booked. Now till yet i have not received my refund. Though they are keep telling in there recorder voice system that it will be refunded within 2-3 working days. Today is 12/4/2018. My trip id is [protected]. Amount was rs.6, 224/-

I mist say its really very bad service.

Re: fraudulent transaction
Hotel reservation under trip id:[protected].

Reg: confirm booking id: [protected]

Dear sir,

I refer to my telephonic conversation with one of your executives mr. Manoj today at around 2 p. M.

Hotel vivek, gorakhpur was booked through your portal 'cleartrip'

The rates shown for 2 rooms for 2 days from 17th feb. 2018 to 19th feb, 2018 was rs. 8260/- which i re-confirmed from the hotel vivek, which is also evident from the screen shot and the scanned copy of the page that opened and asked me to pay the above said amount.

I proceeded to pay the amount of rs. 8260/- which was clearly showing till the last page when it said 'please make the payment'.

To my utter surprise and disgust the amount got converted into rs.11, 583/- (The scanned copy of the same is attached herewith)

I furiously got in touch with the hotel and asked them for an explanation. They told me that they have nothing to do with the transaction as the rooms were not booked directly but through the 'cleartrip' and therefore they are responsible for the fraud.

I later came to know about the tactics, designs and machinations of 'cleartrip' by many gullible customers who were tricked or duped at some point of time or other.

The internet is full of complaints by scores of people. I have attached one of the screen shots for your perusal.

This is a clear case of cheating, breach of trust, defrauding using unfair or deceitful methods.

This is to request you to kindly investigate and refund the excess amount to me that you have fraudulently converted into.
I have in the meantime send you several reminders but you have not responded to any of any mails nor communicated to me the inference of your impartial investigation.
I have sent you all the details with proof and documentary evidences but to no avail.
I am totally distressed with your inaction. I did not expect a company with a reputation like 'cleartrip' is shirking taking the responsibility for the wrong-doing.
Kindly be truthful and honest. Any decision taken by you will be accepted.

Regards
Suresh pujari

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Cleartrip customer care
Cleartrip pvt. Ltd.
Customer satisfaction rating: 4%
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Cleartrip customer care
Cleartrip pvt. Ltd.
Webpage: www.cleartrip.com
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Dtc bldg, sitaram mills compound, n. M. Joshi marg, delisle road, lower parel (E)
Mumbai
Mumbai city district
Maharashtra
India - 400011

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[protected]
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Phone:
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+[protected]Support)
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Office
No 34, ground floor, suraj ganga soft park, 1st main rd, phase iii, j p nagar, bangalore, ka 560078, india

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Cleartrip complaints & reviews
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Cleartrip — failed booking and payment deducted from my account without refund confirmation
Anjali sodani on 9th april
Hi cleartripper,

I need to know when i will get my refund confirmation from your end. Attached herewith are the evident photos to justify my claims.

I booked a domestic flight from kolkata to hyderabad with a trip id[protected] [protected] confirm unfortunately, your system slashed 28802 rupees from my account.

Please do response immediately. Thanks

Hi cleartripper,

I need to know when i will get my refund confirmation from your end. Attached herewith are the evident photos to justify my claims.

I booked a domestic flight from dumaguete to manila with a trip id[protected] but couldn't confirm due to some issues from your end. Unfortunately, your system slashed 602 dirhams from my account.

Please do response immediately. Thanks

Hi i’m ranjith kumar... Made a hotel room booking done in cleartrip site on 5th april in hotel sunshine highway inn in chennai... Trip i’d is [protected]... Booked room for 2 persons per room... Got my booking confirmed from clear trip... Booked room for 7 the april... When i contacted the hotel they told me that only 1 person is allowed and for the other one have to book another room... They told me to cancel that ticket and to book another ticket for 2 persons/room... The ticket from clear trip clearly showed that it is for 2 persons/room... The hotel people told me that the cleartrip persons had not contacted to them about the booking yet, so they lol inform them about this and asked me to cancel it... So i cancelled the ticket and the refund amount showed zero... I contacted cleartrip customer care.. They told me to wait and they contacted the hotel... Finally told me that they are not aware of the hotel policy and told me that they can’t do anything as i had cancelled the ticket... The customer care person is not even accepting the mistake on them and was repeatedly telling me that “”sir, you have cancelled your ticket... We can’t do anything”””...in order to confirm the fraud i went into cleartrip site and tried booking another hotel for 2persons per room... With the details that was shown i contacted that hotel and they also told me that it is for 1 person only and not 2... Cleartrip shows it for 2 persons and they are booking for it...
Why cleartrip has hotel booking if they don’t have any idea about the hotel policy in which they book tickets?? They r making us to suffer for their mistakes and looting our hard earned money from us... Had my money lost in a site worth a garbage... L
I strongly recommend not to book anything in cleartrip... Cleartrip is a fraud...

On 31st of March 2018, I booked flight tickets for my colleagues traveling on 8th of April 2018 (tomorrow). We booked for 6 adults and their return on 10th of April 2018.

I immediately noticed that one passenger – Kundan Purao had a Letter correction required, It was mistakenly typed Purav. I Immediately called Clear Trip and explianed the situation and asked whether I need to cancel and rebook, I was assured that they’ll put a request to the airline and the same will be sorted in 48 hours and I can then take a print out of the revised booking. 3 days passed and still it didn’t change, again I called Cleartrip and they told me that no such request was put forward and I requested to put the request on.

Later again when it wasn’t done, I called and I was told that I have to speak to the airline directly, which I did and they told me that I need to get Cleartrip to do the needful.

It’s been 8 days now and I’ve been going back and forth with Cleartrip and Air India.

When I called today, I spoke to Amruta and later I spoke to Vineeta, both couldn’t help me and when I asked to speak to a Manager, first I was told that he isn’t there today, later that they couldn’t give his name (which i was told Later as just Shubham, without a surname) nor could speak with Him / Her., and finally Vineeta turned very curt and fresh with me.

I’m appaled that a company like Cleartrip does this. Why wasn’t I given a solution? I’m not a cheap skate, if there was a charge involved, then I would’ve obliged. It’s beyond me that my simple request wasn’t fulfilled while I gave so many days for correction.

I’ve on an average spent 20-60 minutes per call in the past 8 days, I would like a quick response on this with a solution or I’m booking your company for harrassment, wasting my time and would like compensation for the number of work hours I spent on this issue.

This is like everytime problem with booking hotel on cleartrip.com they show you good rooms on website and at time of checkin there is always surprises hotel gives cheapest rooms they have.
trip id [protected]
and you never get refund. so its simply fraud website cheating everyone.
booked one premier room from the website and when i sent premier rooms pictures displayed on cleartrip.com to hotel to confirm if i get same room or not as i have issues in past with cleartrip.com showing incorrect rooms. Received hotel's response that its suit room's pictures and not the one i booked.
Cleartrip customer care is not even ready to refund my money saying its non refundable.

You can check screenshot of their website showing premier rooms pictures. its clearly written on their website that this pictures are of premier room.

Hi sir,

I booked a ticket from chennai to shanghai using clear trip & the airlines was malaysian airlines. Due to some reasons i had to cancel the trip which i did 7 days before the trip. Below is the statement which i got from clear trip today.

We have processed a refund of rs. 0 for your chennai - shanghai return booking (Trip id [protected]).

Computed refund details
Description amount
Gross amount (+) rs. 35, 757.0
Cashback (–) rs. 1, 500.0
Discount (–) rs. 0.0
Net amount rs. 34, 257.0
Airline charges (–) rs. 33, 658.0
Cleartrip charges (–) rs. 0.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 599.0
Total refund amount rs. 0

How can the refund be zero. How can airlines charge fully & how can cleartrip just send this message. I need concrete proof on this as no one charges full amount for any cancellations

Dear rupesh,

This is with the reference to the following trip id [protected] and [protected] booked under the login id "[protected]@rediffmail.com"
I strongly would like to record that we have gone through an horrific experience because of careless attitude of cleartrip, more over we have also been subjected to huge financial loss not only for buying new ticket (In the trail mail) but also because of the time delay to reach mumbai we could not carry out our scheduled business meeting
We had to book new tickets as no solution was offered to us because of the luggage we packed was as per the tickets issued by cleartrip which mentions checkin luggage as 25 kg and cabin language as 7 kg (Exhibit 1 and 2 attached) whereas the airlines was not allowing more than 15 kg cabin and checkin put together)
Please note that i demand a full refund of the trip id cost as well as the extra amount i had to bear because of the luggage issues which airindia created because of weight restrictions policy of the airlines at jammu, we have been constantly following up with the customer care team of cleartrip (Audio recordings can be produced if req) but we have not got any resolution as of today
Please note if i don't get the resolution by monday morning i will be left with no choice but to approach legal path along with the help of media to expose the corruption and harassment

Subject: re: case no - #05042231 — trip id [protected] and [protected]

Reminder - 4

I, ms rakhi aravind had booked go air flight from mumbai to kochi for 22nd april. On march 10th i received a message from the company that my fight has been cancelled and they booked another flight for me and it was not a convenient time for my trip. So i called the company for cancellation. They had told me it's been cancelled and money will be refunded to my account with in 5_7 days. But it is almost a month now money not refunded. I got my arn number from the company but bank person told that transaction is not done from company. Please do the needful. My tip id is : [protected]

On 22.03.2018 while making the payment for an air ticket through net banking ( via Clear trip) transaction failed msg appeared . Therefore I rebook the tickets after some time.
Since there was transaction failure in the first attempt I thought that the money will be refunded within two to three days . I even contacted SBI when the money was not refunded within a week. But SBI official said that there is no problem on their side and both the transaction is successful.
Clear trip did not inform me that I have done the same ticket twice. They did not even send the tickets in my mail id. Otherwise I would have come to know about it and would have canceled one of it..
I have to call Indigo official to mail me the tickets just one day before the journey to get the ticket print.
An amount of twenty one thousand rupees is simply wastes due to negligence .Presently i am in a great financial crisis to support my ventilated child who is on suffering from very very rear disease since her birth.