ClearTrip Complaints & Reviews

I have booked a ticket on 26 november from air india ai714 on 30th december 2017 from imphal to kolkata of timing 2:55 pm, they have deducted the money but i did not recieve any messages regarding my trip id or pnr number in my email or phone. The email which i used for booking the ticket was [protected]@gmail.com. The passenger name is rd kolias. Please help me out.

I jallu angada rao, processed through your service for booking of flight from chennai (India) to benguluru (India) on 24.11.2017 at 10.13 am. During the process an amount of rs 4258.00 debited to my credit card but ticket was not confirmed and not generated any transaction id. But the amount not refund so far. Hence it is requested to refund the money of rs 4258.00 to my sb account of sbi : [protected], ifsc code : ‎sbin0021457‎
Name jallu angada rao
Email id: [protected]@gmail.com
Ph no : [protected]

I booked in air india express to travel from ras al khaimah airport to kozhikode on 4 dec 2017 and return from kozhikode airport to ras al khaimah airport on 1 jan 2018. The booking was done through cleartrip on 23 november 2017.

Today-26 nov 2017 at u. A. E time around 9.50 pm (Indian time 11.30 pm) approximately i was trying to see how to modify my booking in cleartrip site but i could see immediately within a few minutes i got a message saying my all my 4 ticket for the family is cancelled. I wasn't trying to cancel. Immediately i tried to call the cleartrip customer service [protected] to report however i couldn't get through for almost 30 minutues to speak with any customer service agent.in the mean time i was sending emails requesting if there is any cancellation process initiated due to technical issues, please stop it.

Finally when i get someone from cleartrip customer service team to talk to after 30 minutes, they said my ticket is completely cancelled from cleartrip and from the airindia express side. I request them several times understanding nothing will happen that soon but they denied. Then i contacted air india express customer service team from dubai on 0091-[protected], i got connected to mr. Meeraj and he said my ticket is completely active and no request for cancellation is received. Even i contacted him the third time at indian time 1.50 am. That time also the ticket is active.

I understand it's cleartrip who wants to do the cancellation for earning additional charges liked cancellation fee and convenience fee but as a passenger, i don't want to cancel the ticket for my family at all.

Mr mr ameer fouzi kutteela valappil
Pnr: afupzl

Mrs mrs ramshy mohamed
Pnr: afupzl
Mstr mstr rayyan ahmad
Pnr: afupzl
Mstr mstr ayaan mohammad
Pnr: afupzl

I've called and emailed several times cleartrip but their response was everything happened within a glance of time which no body could believe.

Please requesting your interference into this matter urgently to resolve the issue.

Thanks,

Ameer fouzi
[protected]

I would like to raise a complaint against a hotel in which i'm staying right now.
Hotel vijetha inn at srikakulam is rated as a 3 star hotel as per your website and display as a great stay but practically its not even worth a penny. Charging a hefty amount, this hotel has not replaced the bedsheets since the previous customer of their has left. The bedsheets have got hair and oil marks all over which is very dirty and a photo has been taken already. Tv cable connection is not available and for the same, reception had a reason that they have some issues with it.ac was not working since we arrived and it took them 30 mins for them to rectify the defect. This review is being written by me in the waiting period, as even now i'm waiting for them to change the bedsheet. 45 minutes have been passed. For a well known travel sites like cleartrip, a hotel like this should not be enlisted on your website.

This is for my cleartrip id [protected].
I would like to share my estranged experience to cleartrip. Yesterday i book a flight for my two kids from manila to dubai for a round trip. I`v chosen 23rd of december 2017 as manila to dubai and the return flight for dubai to manila is on 4th of january 2018 then after the payment done i found out that the date of return flight is change to february 4, 2018. I don`t know why this happen since i am surely chosen the date of january 4 as their return flight. Then i called cleartrip and they said that this is not refundable which i am aware on that but the thing is when i request to change the date of return flight to january 4, 2018 they charged me for 948 dirhams each. This so unfair and hoping to the moon to be refund. I doubt that their system had problem and they meant to be change the schedule after the payment done so they can increase their sale. I hope cleartrip study this my complain and i can still refund my money back.

Im varad kulkarni i was booked a flight from mumbai to indore & indore to pune on 20th oct & return on 24 th oct 2017. But due to some problem i was cancelled this booking 10 days before, after that i was trying to call u a lot of time but i didnt get any response from cleartrip. I want my refund amount after the cancellation but still i didnt get any response from your company.
Asap i want my refund amount.
Waiting for your reply.

Hi i am ahamed cleartrip regular user. I booked a trip from dxb to ixm yesterday trip id is[protected]. Frst of all the fare shown before booking 547 dhrms. So i tried to booked once payment done automatically insurance charged. I dont want any insurance at all. I need that particular price refund 40 dhrm. If it not done i will not book ticket via cleartrip..

Thank u

I utkarsh udiwal has booked an air ticket from guwahati to mumbai trip id: [protected] on 24th september 2017 for 6300 rupees via cleartrip.com on the ongoing cashback (Discount) scheme. I have registered with cleartrip using my email id "[protected]@gmail.com

Sad and worst part is that i never got a verification code to my email address from cleartrip so that i can verify my account and use the cashback for further use.

Since from the day one i am trying but i have not got any verification code to my email address. I had a conversation with customer care personnel thrice but the are not able to resolve my problem and never came up to me with a constructive output. They keep on killing my time and
Untill unless i am not able to access my cleartrip account i cant redeem my wallet money ie., 1836 rupees.

During my second last verbal conversation with customer care personal he along with your technical team tried and sent me the verification code to my email address but i am not getting any email from cleartrip, however i am getting all other emails from cleartrip except the verification link.

Kindly help me
Its a big amount and no one is helping me
Please please

I had booked the train tickets going from madgaon to pune on 8 th dec 2017..
Your website did the all the procedures and the said amount was deducted from my account.. However, ur website stated after half n hour n claimed that they were sorry and the booking of tickets was not done and the amount will be refunded after 10-15 days.
I think in this world of advanced technology, 10-15 days is unacceptable. I want my refund till coming monday as i need the money for my personal issues as early as possible.
Hoping for the positive response

I booked a ticket from bangalore to pune which was a refundable ticket on 12th nov 2017 at a cost of rs.5396/-. On 16th we changed our plan and decided to cancel the tickets. But for my surprise i was told the cancellation will cost me rs.4790/- and an only rs. 606/- will be refunded. Whereas its should be only. Rs. 250/- or rs.500/- max per person cancellation cost. When it is a refundable ticket why are the charges. I request you to give the refund amount in full (Rs.4896/-) as per your pre-booking promise. Please do it at your earliest, orelse i will b forced to take some legal action.

Trip id: [protected]
My search for kochi (Cok) to vadodara (Bdq) flights for 15 december had shown jet airways 9w 404 16.35 -20.50 at cost of rs 5019. This was the best convenient direct flight for me
However when i chose this and continued the booking, i got a message that this flight is full and that the selected option is no more available. So i was pressurised to book the next option that was starting at 12.00 noon, by multi air lines spicejet/ jet airways trip id [protected] costing rs. 7441

But today i see again the option "jet airways 9w 404 16.35 -20.50 at cost of rs 5019"

This is totaly unfair. Because of haphazard display of options at cleartrip website at different times i was forced to book a more inconvenient flight at a higher cost.

I request that the cleartrip allow me avail the jet airway flight option and cancel the flight under the present trip id without any cancellation charges.
Such issues have happened in the past. I would like you to rectify this time.
This is my 2nd or 3rd bad experience at your website

In another instance trip id: [protected]
I booked vadodara (Bdq) to kochi (Cok) flights for 12 december by indigo that cost rs 6281. The same flight on initial search was costing rs 4720.
However when i chose this and continued the booking, i got a message that this flight cost has increased to 5133, thereafter showing a further hiked cost that i paid for at rs. 6281. The same flight was available at rs 5133 after i booked.
What and why is this? Such haphazard display of data options giving customers big disadvantage. I must get refund of the difference which i am entitled due to your poor data management
Such issues have happened in the past. I would like you to rectify this time

I attach one set of evidence

This is nithin. I am a frequent clear trip user. I had booked a flight from mangalore to bangalore on 27th of nov at 10 pm which got rescheduled to 4 pm which was ok for me but return ticket which was on 30th nov 8 pm which got cancelled since i was helpless i had to cancel the flight and book one more through clear trip. Indigo nation promised to provide me refund of full amount but clear trip deducted my 1000 rs in that 400 is convenience fee and 600 cash back amount. So i spoke to clear tripper and got my 400 rs back but she told 600 rs cannot be given back. But my concern is y should they take back my cash back amount when i have booked the flight again in cleartrip. U people should take responsibilities when flights get cancelled and give customers money back so that they can book again. Very unhappy with the service. My trip id: [protected]

I have booked my air tickets from mumbai to bangalore for 22-dec-2017 for 4 people on 3rd november 2017 on which i has applied a coupon code stating that i would get cash back of 1500 rs. But which i did not received the same till date.
I have logged a complaint with customer care multiple time and also i was calling on customer care number multiple times almost daily for the same. But every time executive says that just give us a day i will try my best to close this case along with the cash back of amount 1500 rs.
Now the cleartrip executive says that please provide us the screenshot for the applied coupon. Here i want to share that do anyone take screenshots of each and every step while booking or while paying their bills.
Secondly, i have written multiple emails to cleartrip customer care but have not received any response to all my emails nor any revert from their front.
I hope that the accurate action shall be taken against them but non commitment of their sla’s for customer service and also cheating with their customer by not refunding back.

Sir, i purchased 5 tickets for air india flight no. Ai 676 from kolkata to mumbai for 24.11.2017. Out of which 2 passengers are senior citizen. Smritikana banerjee with airline pnr yp6ss & ticket 098-[protected] and malay kumar halder with pnr yp6ss & ticket no. 098-[protected]. Pl arrange for 50% refund. Sharmistha halder trip id [protected]. Email id [protected]@yahoo.co.in

I booked a ticket for 2 passengers and the ticket was booked by the same name
Now cleartrip people are not ready to change the name and they are asking me to cancel the ticket and book again..
For their mistake why should i pay the cancellation charges..
Before booking they need to check what are they doing.. How can someone book two tickets with the same name..
It’s just a money making strategy nothing else..
Cleartrip people are to help customers not to increase their problems..
I hope they solve this issue and make sure no one else suffers with same problem..

Dont use this gift card...
1. Convenience fees are applicable...
I made a call with cleartrip before purchase of this gift voucher and they confirmed that convenience fees are not applicable; but i need to pay the convenience fees for booking flight ticket. Wrong information from cleartrip customer care.
2. You cannot use other offers with it.

And you can better roll your money and smoke it than buying this cleartrip e gift card. What a waste of money and i will always be reminded of how stupid i was to buy this cleartrip e gift card. The whole problem is that when you try to use this cleartrip e gift card, you cannot use any other offer which you otherwise get by default. Cleartrip made of fool o[censored]s all. There are other websites related to your banks or credit card who offer flights at the same price but without any stupid convenience fee. Even makemytrip, paytm also gives a better deal.

My trip id was [protected]. My trip was from guwahati to pune. Air india flight got delay which was re sheduled from 19.50 to 20.15. Again flight got delay and started from guwahati to kolkatta around 8.30 pm. Next flight scheduling time was 10.15 pm. Due to first fklight delay not able to catch second flight and go air denied to help. Called clear trip tall free no but not able to contact anybody during imergency time.
Kindly assist me how to refund my money.

Regards
Rajib saikia

I always book ticket through clear trip since they provide best service. But unfortunately this time, they say 0 refund this time. Sounds really ridiculous.
I booked a ticket from kochi to abudhabi (Trip id [protected]), and cancelled with in few hours. It was jetairways. As per the communication with customer care executive, the cost for cancellation is higher than the ticket price. Can't understand logic.
I think, if i don't get refund, i won't buy tickets through clear trip any more. Looking forward to hearing a positive reply from clear trip.
[protected]@gmail.com

Me and a friend of mine booked round trip ticket from muscat to kochi and back. Details as below.
1.
Passenger name : james joseph.
Trip id - [protected].
Mct - cok (29-dec-2017) and cok - mct (06-jan-2018).
2.
Passenger name : midhun velarakath thody saseendran.
Trip id - [protected].
Mct - cok (29-dec-2017) and cok - mct (06-jan-2018).

Now it is found that the return flight on 06-jan-2018 is antedated to 05-jan-2018. This happened even without consulting or informing us.

We are going for a short trip to india and for many important commitments
Specially on 05th-jan -2018 we have an important assignment.

As on today's date (11-nov-2017 10.30 pm) cleartrip website shows no change but jet airways website shows a change in return ticket.

So it is requested to look in to this matter and amicably solve it by keeping our ticket on 06th - jan-2017 only.

Its a matter of grave concern as a customer; that tickets are antedated without informing; many appointment for which we are going cannot be fulfilled.
Expecting to hear from you asap.
1. James joseph - +[protected]. - [protected]@act. Edu. Om
2. Midhun v s - +[protected]. - midhun. [protected]@gmail.com.

I have sent the following to complaint board.in but no reply nor ack.

Complaint on cleartrip...

On 14th october 2017, at 10.30 pm i had booked a ticket thro' cleart trip site from kovai to mumbai for journey on 16/10/17 at 1225. I have paid thro my credit card of hdfc which was debited for rs 4225.00. Thereafter i was totally busy - on the cremation of my mother-in-law who expired at karur - throughout 15/10/17.. I realised that i have not recd any pnr either by sms or by email only late in the night. I have to take a bus from karur by 6.30 am on 16/10/17 to kovai for catching this flight. I reached kovai airport and checked at the counters of jetairways. They have confirmed to me that there is no booking in my name. As i had to be in mumbai i had purchased a ticket by paying cash at the counters and took the flight to mumbai. Ever since i reached mumbai i am trying to reach the office of clear trip thro the phones. But was no luck. I had sent a complaint at one of their sites - i have not taken a copy - but there was no reply.

Due to tax audit - the last date being 31/10/17 - i was busy with my client and could not get in touch with you.

My cash paid pnr pnbrkp

Iin this connection, the jetairways counter staff mr ramesh and ms rajeswari were very helpful to me and confirmed to me that there are no tickets booked in my name and helped me to get a ticket for taking the flight.
My email id [protected]@yahoo.com
Mob : [protected]
Pnr name : krishnan balasubramanian
Kindly arrange to get the refund
Thanking you

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Since there was no reply, msg was repeated on 08/11/17

*

www.complaintboard.in

Sent on 02/11/17 at 21.58 pm