ClearTrip Complaints & Reviews

Flight booking date - 28 sept 2018

Date of journey - 2 oct 2018
Route - from jaipur to kolkata
Flight - airasia 587
Phone no - [protected]

Transaction ref no. - ccaei1api286igaccdvwd2

My father booked the flight ticket from cleartrip and the charges were also deducted from his card however he hasn't received any confirmation for the booking neither in email nor phone, which also leaves him without trip id.

Kindly provide with the e-ticket or refund the amount as soon as possible

What happened to the cleartrip? I always trusted you. But now i do not know what to think.
The 3 aug i made 2 purchases:
Trip id: [protected] and trip id: [protected]
Payment was successful. Later i canceled these tickets and received a refund. It seems that everything is ok. Two months have passed.
The 23 sep the same amount for the same two pair of canceled! Tickets was illegally withdrawn from my card. Again. Without my consent. Do you know what it's called? This means cleartrip has saved my data and used it illegally!
The strangest thing is that: no support, no answer to complains - nothing.
I do not understand, i have been using this site for a long time and now i'm afraid to do it.
[protected]@yahoo. Fr

Clear-trip has cancelled my accommodation in jyothis residency -
Kollur between 29th sep to 01st oct. Now they are not able to find me
Any accommodation in kollur officially. All the hotels are booked.

All this issue happened due to utter carelessness for the cleartrip team. I had paid the full accommodation amount by 07th aug. That's well before the
Cut-off date of 23rd sep. When i got the reminder on 22nd sep that i
Have to pay the balance amount, i did send an e-mail to the customer
Support stating something is wrong in their end and ask them to check
The same asap. Provided evidences for my payment done on 07th aug.
In-spite of me giving you a heads - ups, clear trip team was not even
Reactive to my e-mail.

30th sep is an auspicious day and we had planned to do some rituals
For my little gentleman in the kollur mookambika temple, karnataka.
Our plan is completely collapsed now. Clear trip is completely
Discourteous to me, insulted my feelings, put me and my family under a
Tremendous pressure & stress since 26th sep 11:00am and is still
Continuing.

As they are not able to find an accommodation, they are asking me to find it on my own. Also, they are not ready to compensate the extra money that will be incurred. They are asking me to bear the same from my pocket for their mistake. They are very rude in their behavior. Not ready to understand my situation and help me find a solution.in spite of accepting numerous times in the call thats its 100% their mistake, their behavior towards me is completely unethical.

They are least bothered inspite of me telling that i'll go to consumer court. I want to make them understand the power of a consumer.

Thanks
Mani. K
+[protected]

On 26th of august i tried making a booking using the cleartrip portal but the booking failed and a sum of rs. 16052 was debited from my debit account. Later that day i contacted cleartrip and under the assurance that the money that was debited in error would be returned back in 4 working days, i rebooked the ticket. I was advised that the trip id for the failed booking was [protected].

By 5th of sep as the money had not returned i contacted my bank but was advised that the amount was held by cleartrip.
Contacted cleartrip on 14th sep again and was assured again that the debited amount would be refunded in 4 days and that cleartrip had released the held funds.

Followed up again on phone on 24th sep i was advised that i should be sending an email to cleartrip. Sent an email on 24th sep and got an automated response with a case #03696872.

On getting no response i sent an email again to cleartrip on 26th sep quoting the case #03696872.in response i have received a new case #03711756.

I am starting to lose faith in cleartrip and the support they provide to loyal customers.
I am a retired individual without a pension. A sum of rs 16052 is quite a significant amount of money for me.

Requesting you to attend to this issue at the earliest.

Thanks
Vp samkutty

Respected sir/madam,

I, deep mashru, was trying to book my railway ticket from mumbai to ahmedabad online through cleartip.

I had correctly filled up all the required bank details for booking my tickets and was directed to the irctc website for logging into it, but as i was unable to log in, my ticket was not confirmed, but the amount of the tickets has been deducted from my account.

Please help me to get my refund. I shall be thankful to you.

Yesterday i tried to book a flight ticket via cleartrip frpm delhi to ahmedabad. My icket was not booked but the amount was deducted from my bank account.

None of the cleartrip numbers are working/responding.

I filed a complaint with customer care and they mailed me a case id but have not responded since when the website says that they will respond within four hours,

Trip id : [protected]
Booking date - sep 1, 2017
Journey from - frankfurt to new delhi
Airline - air india
Issue:
1. There was no confirmation for the ticket booked and much to my chagrin i realized that cleartrip had never booked my ticket in the first place
2. One, i lost my chance to travel at the time of booking, two, since all flights on that date were re-scheduled for the next day, i lost the opportunity to be provided with food/stay facility offered by the airline as i never had a reservation on their flight, three i spent a whopping rs. 7500/- extra to book the ticket on the spot from the same airline to save which i had traveled from dusseldorf to frankfurt by bus as the flight ticket price was very good
3. I called from frankfurt, spending indian currency on my india calling number as your number would not be answered via my german number, not sure for what reason
4. Now, the story is that recorded cancellation date, that should have been 6 sep 2017 has been entered as 11 sep 2017, a loss of 5 days to start with, which means cleartrip had 5 days to set things in order and retain a customer, if they intended that
5. I write this complaint on the 28 of sep 2017, after nearly a dozen calls to them so far, repeatedly to check and ensure that the refund reaches me
6. I have been "assured" by every single person that i spoke to that my refund shall take place "within 5-7 working days, despite the fact that the web site clearly states it is 3-4 working days
7. By what measure of calculation 3-4 or 5-7 days stretch to 17 days is something i have not been able to understand
8. Today, on call the executive mentioned that it is taking time to"reflect"in your bank account. My counter was"when did you deposit the amount in my bank". Her response was that the entry against my ticket shows us as"in computing". How that has anything to do with my bank is not clear to me
9. I managed to retain my composure and not yell at her despite the"stupidity" of the entire exercise. I asked for a supervisor and was connected to some one who identified himself as a supervisor, though i was not sure whether it really was or not.
10. The supervisor started off well (Mind that all of this conversation is the one on the 17th day of the entire episode) but went back to the same old 3-4 days to process the request, when i countered that what difference would that be considering his cc exec. Had also mentioned the same time frame, he placed me on hold, came back in some time and said it should get processed within the next 24 hours. I asked him who is the next level of escalation but did not receive any response. Am now hoping that having literally mentioning that i shall take legal action on the portal for false promises and failed service and failure to address an issue after service failure, they shall take notice and act on it. Failing which, i shall be forced to seek legal assistance and get after cleartrip in a right royal way. Let me observe and keep you all posted

I tried booking train from delhi-jammu tawi one-way with cleartrip on 23.09.2017. That time money was taken from my account, but cleartrip was not able to book the train. A message came up saying that they will refund the money in 3-4 days. So far i have not received my refund. I called the customer service 5 times. They are saying that they already refunded the amount in my account but i couldn't get the amount. After asking for proof of the payment from them they sent me a mail
(We apologize for the delay in processing your refund.
We would like to inform you that we have processed your refund for the following booking:
Trip id: [protected]
Arn #: 7*
Refund date: sep 23
Refund amount: rs. 2, 116
The amount has been credited to the same account/card, which was used for making the booking. We request you to check the refund details with your bank by calling their customer care department and providing them with the above arn (Acquirer reference number) to trace the same)

I couldnt understant why should i need to give any ref. No,. To my bank to credit the amount. Please note that i did not cancel the booking. Cleartrip was not able to book the train after they deducted money from my account. They should refund my money. Why are they not refunding. I think i must take an legal action to close this fraud company.

Please hlep me

Dear cleartrip,

I had booked airindia flight through cleartrip from kozhikode to trivandrum on 28th september 2017. Confirmation number which i had received is jguawa.

Itinerary:
From/to flight stops departure arrival
Ccj (Kozhikode, international terminal, ccj) / trv (Thiruvananthapuram, new intl term, trv) new intl terminal building ix - 374 0 thu-28sep2017 22:45 thu-28sep2017 23:45

These are the flight details

Yesterday i received a call from air india that my flight is cancelled. So you will be refunding the amount back to me. I need a clear clarification that when will be my amount refunding?

Please revert

Dear team,

We have cancelled the flight tickets booked form clear trip, by calling the goair.

Booking reference : ncyunx (Ms. Indira vemuru)

Booking reference : i3nt8c (. Ms niranjana ramasubramanian)

We have received the cancellation email from goair on 18th july and they said the amount will be credited to the credit card. But, we have not received any refund refund till date.

Date of booking : 10th july

Thank you,
Ganesh

Dear sir,
This is in reference of my travel from mumbai to chennai through indigo airlines.. Flight no 6e 768 july 8th 2017. Pnr no;qci5mj. We missed our flight due to the airlines mistake. We had asked for refund. On sep 4th we have received a message that our refund has been processed and will be credited in my a/c (Which is actually clear trip a/c because we booked our tickets through them) within a week. I have checked with my bank. We have not received any payment from clear trip.

Kindly look into the matter at the earliest,

Thanks and regards

Prashant desai
Abudhabi

I had booked 2 tickets from mumbai to ahemdabad but i didn't got the tickets or any other message but the payment amount was deducted from my bank account there is no way to cancel or get refund this is completely fraud i want my money back or else i'll file a complaint in cyber crime.. If i don't get any reply as soon as possible i am surely gonna do that... Give my money back... What kind of service is this i won't ever trust cleartrip

Amsterdam-copenhagen ticket on flight 822 and thereon 1469 sas airlines booked via cleartrip with id [protected] travel date 23.09.2017 for ms nikita nikale vide pnr: vqn74a had check in baggage allowed for 1 piece however airlines denied the same and levied a extra charge of euro 70 which is incorrect and we need a refund else we escalate matter. It is clearly mentioned on the ticket issued to us that 1 piece baggage is allowed whereas at time of check in we were asked to pay which is a complete bad experience for us especially with limited resources while travelling. This is unacceptable and a full refund is our claim.

Hello cleartrip,

Very good morning i'm pawan sipani, i've booked an air ticket last night i. E. 22/09/2017 from your website cleartrip.com but because of this transaction being unsuccessful i was unable to receive the refund of the amount debited i. E. 11058/- to be specific from allahabad bank. Sir relating to this issue i've had a verbal confirmation with customer care department of cleartrip twice i. E last night at 11 pm & 6:30 am and also requested to forward me a mail regarding refund status of my transaction as there should always stand a proof for every verbal communication.
I'm sorry to say that i've not received any email confirmation from cleartrip, just a verbal assurance from your customer care officials that i'll get refund within 4 working days & a commitment from them that i'll receive the email confirmation from cleartrip within 5 minutes of my complain (Which is still pending).
Kindly look forward to this mail on a priority basis so as to resolve my problem so that i turn out to be loyal and regular customer of this website portal.

Important info:
My complain i'd/trip id : [protected]
Customer: pawan sipani
My account number: [protected] (Allahabad bank)
Amount debited : 11058/- for a trip from mumbai to varanasi (Which as not booked as transaction was a failure)
Customer care offical: mr. Shreyas.
Booking source: my phone: [protected]
Email id: [protected]@gmail.com

Dear sir/madam,

I booked a ticket (Trip id: [protected]) for 13 august 2017 from cleartrip.com from bangalore to ahmdabad for 6:40am flight (Airline pnr=pzllyb), but the flight was cancelled by airlines (Goair). I got a call from your customer care department for refund but still the amount is not refunded. I am very much upset by your service. Please do the needful to return the amount.

Yours sincerely,
Unsatisfied customer
Ph=[protected]

Dear sir,

I am ajith nair from doha/ qatar. I am an exaptriate since 2008 onwards. I have made booking through clear trip for jet airways doh-trv travel date 07th sep. The pnr suiczg clear trip id no:[protected]. The total cost of ticket was qar-1442/-. The booking date was 02nd aug, after three days, thats 05aug, i cancelled the ticket through clear trip call center. They responded back i am eligible to get qar-700/- with in 9 working days. The refund money is not yet come in my account. Many follow up with call center and email to customer support team, the result will be found as "zero." now the time period is more than 50days. Very recently noticed call center is not picking up the calls. Please help me to get my refund amount from clear trip. Their customer service no:[protected].

I have booked a ticket on wrong date by mistake at 7 dec and called to your executive instant. He said payment is not confirmed and i am going to disable payment option and you will get refund 3 to 4 days. But later on i saw my ticket was confirmed and balance is deducted on my account. Today i called again to know what happen! Your executive said why you didn't say trip id before without asking executive. Its your duty to provide and confirm trip id. She is toally blame on me and i said i am not satisfied with your guidance. So please transfer the call to your senior but she didn't transfered and keep argument continue. Such types of misguiding and behaviour was happen by your executive. I lost my time and money both to choose cleartrip.
Kindly refund my full money, it was not my mistake.

I booked a ticket dubai - bangkok - dubai on 10.09.2017. Clear trip has canceled it on next day and did not provide any reasonable explanations. The message said: eligible refund will be credited to your account in 3-4 working days. It has been 12 days since and no refund has been received whatsoever. I've tried to contact the cleartrip's customer service several times by sending a feedback and calling a customer care line. There were no respond, it looks like they just ignore a customer concern. Very very unhappy this clear trip.

I had booked for end october for a domestic journey. Trip id[protected]. I cancelled the tickets today because of change of plans. On checking for refund the website showed unknown. After cancellation i have received an e mail stating that that the refund amount is re.0. It is not understood how refund can be zero for a flight ticket cancelled 1 month ahead. Any airline would provide a minimum refund. However clear trip seems to be doing some kind of fraud in this transaction

Hi,

I have written to customer care stating the issue that our gstin number is not being accepted by cleartrip system.

We have not been given any response till now about that, except 2 mails that said we will revert to you shortly.

We are unable to take any gstin input due to cleartrip site not accepting our gstin.
I have shared screen shots that were asked for also.

Mail has been sent from [protected]@gmail.com on 4th july.

Kabeer agate,
Kaizen events,
Panjim goa
[protected]