ClearTrip Complaints & Reviews

Respected sir/madam,

I, deep mashru, was trying to book my railway ticket from mumbai to ahmedabad online through cleartip.

I had correctly filled up all the required bank details for booking my tickets and was directed to the irctc website for logging into it, but as i was unable to log in, my ticket was not confirmed, but the amount of the tickets has been deducted from my account.

Please help me to get my refund. I shall be thankful to you.

Yesterday i tried to book a flight ticket via cleartrip frpm delhi to ahmedabad. My icket was not booked but the amount was deducted from my bank account.

None of the cleartrip numbers are working/responding.

I filed a complaint with customer care and they mailed me a case id but have not responded since when the website says that they will respond within four hours,

Trip id : [protected]
Booking date - sep 1, 2017
Journey from - frankfurt to new delhi
Airline - air india
Issue:
1. There was no confirmation for the ticket booked and much to my chagrin i realized that cleartrip had never booked my ticket in the first place
2. One, i lost my chance to travel at the time of booking, two, since all flights on that date were re-scheduled for the next day, i lost the opportunity to be provided with food/stay facility offered by the airline as i never had a reservation on their flight, three i spent a whopping rs. 7500/- extra to book the ticket on the spot from the same airline to save which i had traveled from dusseldorf to frankfurt by bus as the flight ticket price was very good
3. I called from frankfurt, spending indian currency on my india calling number as your number would not be answered via my german number, not sure for what reason
4. Now, the story is that recorded cancellation date, that should have been 6 sep 2017 has been entered as 11 sep 2017, a loss of 5 days to start with, which means cleartrip had 5 days to set things in order and retain a customer, if they intended that
5. I write this complaint on the 28 of sep 2017, after nearly a dozen calls to them so far, repeatedly to check and ensure that the refund reaches me
6. I have been "assured" by every single person that i spoke to that my refund shall take place "within 5-7 working days, despite the fact that the web site clearly states it is 3-4 working days
7. By what measure of calculation 3-4 or 5-7 days stretch to 17 days is something i have not been able to understand
8. Today, on call the executive mentioned that it is taking time to"reflect"in your bank account. My counter was"when did you deposit the amount in my bank". Her response was that the entry against my ticket shows us as"in computing". How that has anything to do with my bank is not clear to me
9. I managed to retain my composure and not yell at her despite the"stupidity" of the entire exercise. I asked for a supervisor and was connected to some one who identified himself as a supervisor, though i was not sure whether it really was or not.
10. The supervisor started off well (Mind that all of this conversation is the one on the 17th day of the entire episode) but went back to the same old 3-4 days to process the request, when i countered that what difference would that be considering his cc exec. Had also mentioned the same time frame, he placed me on hold, came back in some time and said it should get processed within the next 24 hours. I asked him who is the next level of escalation but did not receive any response. Am now hoping that having literally mentioning that i shall take legal action on the portal for false promises and failed service and failure to address an issue after service failure, they shall take notice and act on it. Failing which, i shall be forced to seek legal assistance and get after cleartrip in a right royal way. Let me observe and keep you all posted

I tried booking train from delhi-jammu tawi one-way with cleartrip on 23.09.2017. That time money was taken from my account, but cleartrip was not able to book the train. A message came up saying that they will refund the money in 3-4 days. So far i have not received my refund. I called the customer service 5 times. They are saying that they already refunded the amount in my account but i couldn't get the amount. After asking for proof of the payment from them they sent me a mail
(We apologize for the delay in processing your refund.
We would like to inform you that we have processed your refund for the following booking:
Trip id: [protected]
Arn #: 7*
Refund date: sep 23
Refund amount: rs. 2, 116
The amount has been credited to the same account/card, which was used for making the booking. We request you to check the refund details with your bank by calling their customer care department and providing them with the above arn (Acquirer reference number) to trace the same)

I couldnt understant why should i need to give any ref. No,. To my bank to credit the amount. Please note that i did not cancel the booking. Cleartrip was not able to book the train after they deducted money from my account. They should refund my money. Why are they not refunding. I think i must take an legal action to close this fraud company.

Please hlep me

Dear cleartrip,

I had booked airindia flight through cleartrip from kozhikode to trivandrum on 28th september 2017. Confirmation number which i had received is jguawa.

Itinerary:
From/to flight stops departure arrival
Ccj (Kozhikode, international terminal, ccj) / trv (Thiruvananthapuram, new intl term, trv) new intl terminal building ix - 374 0 thu-28sep2017 22:45 thu-28sep2017 23:45

These are the flight details

Yesterday i received a call from air india that my flight is cancelled. So you will be refunding the amount back to me. I need a clear clarification that when will be my amount refunding?

Please revert

Dear team,

We have cancelled the flight tickets booked form clear trip, by calling the goair.

Booking reference : ncyunx (Ms. Indira vemuru)

Booking reference : i3nt8c (. Ms niranjana ramasubramanian)

We have received the cancellation email from goair on 18th july and they said the amount will be credited to the credit card. But, we have not received any refund refund till date.

Date of booking : 10th july

Thank you,
Ganesh

Dear sir,
This is in reference of my travel from mumbai to chennai through indigo airlines.. Flight no 6e 768 july 8th 2017. Pnr no;qci5mj. We missed our flight due to the airlines mistake. We had asked for refund. On sep 4th we have received a message that our refund has been processed and will be credited in my a/c (Which is actually clear trip a/c because we booked our tickets through them) within a week. I have checked with my bank. We have not received any payment from clear trip.

Kindly look into the matter at the earliest,

Thanks and regards

Prashant desai
Abudhabi

I had booked 2 tickets from mumbai to ahemdabad but i didn't got the tickets or any other message but the payment amount was deducted from my bank account there is no way to cancel or get refund this is completely fraud i want my money back or else i'll file a complaint in cyber crime.. If i don't get any reply as soon as possible i am surely gonna do that... Give my money back... What kind of service is this i won't ever trust cleartrip

Amsterdam-copenhagen ticket on flight 822 and thereon 1469 sas airlines booked via cleartrip with id [protected] travel date 23.09.2017 for ms nikita nikale vide pnr: vqn74a had check in baggage allowed for 1 piece however airlines denied the same and levied a extra charge of euro 70 which is incorrect and we need a refund else we escalate matter. It is clearly mentioned on the ticket issued to us that 1 piece baggage is allowed whereas at time of check in we were asked to pay which is a complete bad experience for us especially with limited resources while travelling. This is unacceptable and a full refund is our claim.

Hello cleartrip,

Very good morning i'm pawan sipani, i've booked an air ticket last night i. E. 22/09/2017 from your website cleartrip.com but because of this transaction being unsuccessful i was unable to receive the refund of the amount debited i. E. 11058/- to be specific from allahabad bank. Sir relating to this issue i've had a verbal confirmation with customer care department of cleartrip twice i. E last night at 11 pm & 6:30 am and also requested to forward me a mail regarding refund status of my transaction as there should always stand a proof for every verbal communication.
I'm sorry to say that i've not received any email confirmation from cleartrip, just a verbal assurance from your customer care officials that i'll get refund within 4 working days & a commitment from them that i'll receive the email confirmation from cleartrip within 5 minutes of my complain (Which is still pending).
Kindly look forward to this mail on a priority basis so as to resolve my problem so that i turn out to be loyal and regular customer of this website portal.

Important info:
My complain i'd/trip id : [protected]
Customer: pawan sipani
My account number: [protected] (Allahabad bank)
Amount debited : 11058/- for a trip from mumbai to varanasi (Which as not booked as transaction was a failure)
Customer care offical: mr. Shreyas.
Booking source: my phone: [protected]
Email id: [protected]@gmail.com

Dear sir/madam,

I booked a ticket (Trip id: [protected]) for 13 august 2017 from cleartrip.com from bangalore to ahmdabad for 6:40am flight (Airline pnr=pzllyb), but the flight was cancelled by airlines (Goair). I got a call from your customer care department for refund but still the amount is not refunded. I am very much upset by your service. Please do the needful to return the amount.

Yours sincerely,
Unsatisfied customer
Ph=[protected]

Dear sir,

I am ajith nair from doha/ qatar. I am an exaptriate since 2008 onwards. I have made booking through clear trip for jet airways doh-trv travel date 07th sep. The pnr suiczg clear trip id no:[protected]. The total cost of ticket was qar-1442/-. The booking date was 02nd aug, after three days, thats 05aug, i cancelled the ticket through clear trip call center. They responded back i am eligible to get qar-700/- with in 9 working days. The refund money is not yet come in my account. Many follow up with call center and email to customer support team, the result will be found as "zero." now the time period is more than 50days. Very recently noticed call center is not picking up the calls. Please help me to get my refund amount from clear trip. Their customer service no:[protected].

I have booked a ticket on wrong date by mistake at 7 dec and called to your executive instant. He said payment is not confirmed and i am going to disable payment option and you will get refund 3 to 4 days. But later on i saw my ticket was confirmed and balance is deducted on my account. Today i called again to know what happen! Your executive said why you didn't say trip id before without asking executive. Its your duty to provide and confirm trip id. She is toally blame on me and i said i am not satisfied with your guidance. So please transfer the call to your senior but she didn't transfered and keep argument continue. Such types of misguiding and behaviour was happen by your executive. I lost my time and money both to choose cleartrip.
Kindly refund my full money, it was not my mistake.

I booked a ticket dubai - bangkok - dubai on 10.09.2017. Clear trip has canceled it on next day and did not provide any reasonable explanations. The message said: eligible refund will be credited to your account in 3-4 working days. It has been 12 days since and no refund has been received whatsoever. I've tried to contact the cleartrip's customer service several times by sending a feedback and calling a customer care line. There were no respond, it looks like they just ignore a customer concern. Very very unhappy this clear trip.

I had booked for end october for a domestic journey. Trip id[protected]. I cancelled the tickets today because of change of plans. On checking for refund the website showed unknown. After cancellation i have received an e mail stating that that the refund amount is re.0. It is not understood how refund can be zero for a flight ticket cancelled 1 month ahead. Any airline would provide a minimum refund. However clear trip seems to be doing some kind of fraud in this transaction

Hi,

I have written to customer care stating the issue that our gstin number is not being accepted by cleartrip system.

We have not been given any response till now about that, except 2 mails that said we will revert to you shortly.

We are unable to take any gstin input due to cleartrip site not accepting our gstin.
I have shared screen shots that were asked for also.

Mail has been sent from [protected]@gmail.com on 4th july.

Kabeer agate,
Kaizen events,
Panjim goa
[protected]

Trip id:[protected].
Qatar situation forced us in to having to cancel booking in july.
Cleartrip staff assures us our refund would be paid back then within 45 days. We therefore spent more money with them and rebooked!
45 days later no refund no contact.
Several emails later no refund no contact. Each time we contact we get the same reply, please wait 4-5 days and most are told most definite sir you will get your refund.
It has now been over 3 months.
Totally unacceptable.
They are misleading and dishonest.
If they have an issue getting money off qatar, that is there issue. We paid them-they must refund us not use qatar as an excuse. I note, when i booked, both times within seconds on entering my details into their website, my phone rings and cleartrip want to help "clear" my payment. They make sure they get your money alright, but when they need to refund it they are scammers!

I booked a ticket with cleartrip on september 4 2017 (Trip id : [protected]) from kozhikode-abudhabi-kozhikode. It was a mistake and i cancelled that ticket on same day itself. Once i finished the cancellation i got a confirmation mail which says that the refund amount will be credited in 5 to 7 days. Now it's been more than 2 weeks. Everyday i do follow up with csr but still response remains same.

Dear all,

Please note that i had booked a flight ticket bangalore to kolkata for the 19th of october'17 (Trip id [protected]), and the ticket stated no cancellation charges applicable. However the very next day i rescheduled my flight for the 19th of november'17 (Trip id[protected] as the october booking had been mistakenly done.

Unfortunately i was very dissapointed to see that that i got a very nominal amount refund whereas you can check in the records that the ticket costed much more.

I would request you to kindly refund back the entire amount for my october ticket on my credit card ending with 1863 through which the ticket was bought.

Look forward for your co operation in this regard in order to maintain future relation and continuous association. Hope the matter is resolved at the earliest.

Thanks and regards,

Birendra nath das ([protected])

Father of srijib das ticket holder

We recently booked return flight tickets from london heathrow (Lhr) to vienna (Vie) via cleartrip (Ticket id[protected]. The outward flight had no checked in baggage so we additionally paid for one piece online. The e-ticket (Attached) specifies that the return flight from vienna to london had one checked-in bag as part of the ticket. However, on arrival at the airport, we were told that there were no bags paid for - we were charged 40 eur to check-in the bag.

This is clearly an error on cleartrip's part. If we were informed in advance, we could have paid for the check-in baggage online and saved the charges at the airport. Moreover, if the ticket does include one piece, we have been incorrectly charged for this by austrian air.

We would like to request a refund for the 40eur (Receipt attached).

Yours sincerely,

Krishnakumar