ClearTrip Complaints & Reviews

I always book ticket through clear trip since they provide best service. But unfortunately this time, they say 0 refund this time. Sounds really ridiculous.
I booked a ticket from kochi to abudhabi (Trip id [protected]), and cancelled with in few hours. It was jetairways. As per the communication with customer care executive, the cost for cancellation is higher than the ticket price. Can't understand logic.
I think, if i don't get refund, i won't buy tickets through clear trip any more. Looking forward to hearing a positive reply from clear trip.
[protected]@gmail.com

Me and a friend of mine booked round trip ticket from muscat to kochi and back. Details as below.
1.
Passenger name : james joseph.
Trip id - [protected].
Mct - cok (29-dec-2017) and cok - mct (06-jan-2018).
2.
Passenger name : midhun velarakath thody saseendran.
Trip id - [protected].
Mct - cok (29-dec-2017) and cok - mct (06-jan-2018).

Now it is found that the return flight on 06-jan-2018 is antedated to 05-jan-2018. This happened even without consulting or informing us.

We are going for a short trip to india and for many important commitments
Specially on 05th-jan -2018 we have an important assignment.

As on today's date (11-nov-2017 10.30 pm) cleartrip website shows no change but jet airways website shows a change in return ticket.

So it is requested to look in to this matter and amicably solve it by keeping our ticket on 06th - jan-2017 only.

Its a matter of grave concern as a customer; that tickets are antedated without informing; many appointment for which we are going cannot be fulfilled.
Expecting to hear from you asap.
1. James joseph - +[protected]. - [protected]@act. Edu. Om
2. Midhun v s - +[protected]. - midhun. [protected]@gmail.com.

I have sent the following to complaint board.in but no reply nor ack.

Complaint on cleartrip...

On 14th october 2017, at 10.30 pm i had booked a ticket thro' cleart trip site from kovai to mumbai for journey on 16/10/17 at 1225. I have paid thro my credit card of hdfc which was debited for rs 4225.00. Thereafter i was totally busy - on the cremation of my mother-in-law who expired at karur - throughout 15/10/17.. I realised that i have not recd any pnr either by sms or by email only late in the night. I have to take a bus from karur by 6.30 am on 16/10/17 to kovai for catching this flight. I reached kovai airport and checked at the counters of jetairways. They have confirmed to me that there is no booking in my name. As i had to be in mumbai i had purchased a ticket by paying cash at the counters and took the flight to mumbai. Ever since i reached mumbai i am trying to reach the office of clear trip thro the phones. But was no luck. I had sent a complaint at one of their sites - i have not taken a copy - but there was no reply.

Due to tax audit - the last date being 31/10/17 - i was busy with my client and could not get in touch with you.

My cash paid pnr pnbrkp

Iin this connection, the jetairways counter staff mr ramesh and ms rajeswari were very helpful to me and confirmed to me that there are no tickets booked in my name and helped me to get a ticket for taking the flight.
My email id [protected]@yahoo.com
Mob : [protected]
Pnr name : krishnan balasubramanian
Kindly arrange to get the refund
Thanking you

*
Since there was no reply, msg was repeated on 08/11/17

*

www.complaintboard.in

Sent on 02/11/17 at 21.58 pm

Pls to note that i booked the flight from cleartrip to go urgently to india from dubai, (As i stay in dubai) to hyderabad on 10/11/17, after on line payment i recive the ticket confirmation that my ticket is from abu dubai to hyderabad. After many times calling which is not clear at all about the route, i comes to know through emirates airline office (Thanks to them) that there is shuttle bus from abu dhabi to dubai on 10th nov and on 11th nov your flight is conformed from dubai to hyderabad. Conclusion that i will never book the tickets with cleartrip in future and i will inform my all near and dears to do tha same.

I had booked one ticket for jaipur-surat on 8th morning at 06.23 am for travel on 11/11/2017 and payment of rs.4016 was charged on my credit card but ticket was not booked.
I made another booking at 10.49 am and paid rs.3702. I lodged a comppaint on 8th itself and got the message as under.
"thank you for contacting cleartrip. We, at cleartrip, are committed to making travel simple. Case id 04088000has been created for your query.

No one has contacted so far and i am not able to reach them either on phone or any other way as they ask fro trip id.

Please arrange to refund my amount.

Hello,

I made an online payment to Cleartrip for a hotel booking. The payment got deducted from my account but no PNR/Trip ID generated. When i am calling the customer care they are asking for Trip ID to proceed. They have no proper mechanism to deal with such issues or rather intentionally not providing contact detials. I dont have any means to contact them.

I recently booked hotel through cleartrip, but due to personal reason was not able to travel. As per cancellation policy I was supposed to get refund of 1700 but I received refund of 56 RS only. I have mailed to customer support, but there is no response from them. I also called customer care, they promised a call from manager. Still waiting from 24 hours.

Rating:- 1/10, will never recommend to anyone.

I was given a voucher of value rs. 3500 by cleartrip based on my previous bookings to be used for further hotel bookings. I used that coupon to book the hostel at singapore. But that transaction was failed as cleartrip was having some technical issues on their website for the whole day. I received below mentioned mail from cleartrip to make a new booking of value more than rs.3500 so that they can refund the failed transaction coupon amount to my debit card. I did so immediately last week with new trip id : [protected] & till today the amount is not credited back to my account. So many times i had called up customer care & they always say that they have escalated the case to the concerned department & the credit will be done soon. Kindly take steps for the amount to be credited to my account. Here is the mail from cleartrip :

Dear customer,

We tried calling you but there was no response.

This is with reference to your booking under trip id :[protected]

We regret for the inconvenience caused to you for your hotel booking with us at hotel moni gallery hostel, singapore, singapore

Regarding your query regarding the use of the hotel cashback received to you as a part of the cleartrip rewards program please find below :-

1] we are deeply sorry to inform you that you won't be able to use the rewards program coupon code twice using the same account even is the booking generated has fallen under issues.

2] however, in case you make a new reservation with us we will refund you the difference amount.

3] please note that you need to make new booking for hotel product without using any kind of discount or coupon code as only one offer can be applied to any booking.

4] also, note that the booking must be more than the minimum amount of cashback coupon used earlier i. E. Inr 3500.

5] the mode of payment used must be either credit/debit card

6] after we retrieve your new booking, we will refund you the amount which will include the amount of cashback used for previous booking.

In case if you have any queries you can contact our customer care department at[protected].

For further assistance, please write to us [protected]@cleartrip.com. Thank you for choosing cleartrip.

If you need any more information, please log on tohttps://www.cleartrip.com/support/

Regards,
Customer service executive
Cleartrip customer care
www.cleartrip.com

I would like to know why airlines are getting away with a "convenience" fee for using credit cards? When we shop on line, or pay utility bills, no such fee is applied. This is another scam to extort as much money as they can.

Recently i purchased a ticket on cleartrip for a jet airways flight from bangalore to chennai. The fare was rs 3508. I had to cancel the flight (Over 24 hours prior) and received a refund of only rs 155/-
Rs 2703 was swallowed by the airline, rs 250 by cleartrip (There is no clear notification when you book on cleartrip that they will charge a fee) and rs 400 for a "convenience" fee!!

Is there anything we can do to bring in a fair refund policy, and remove this "convenience fee" scam on credit cards??

Thank you

Jet airways flt booking done for flight at 14.15 when reached airport from boarding pass came to know that it was rescheduled for at 15.45 and again flight got delayed reason late arrival and delayed for another one hour
Gate number was 43b and it got changed to 44b without proper announcement
What is this nonsense? Poor performance
Booking no kagcsy

Had booked 4 rooms at holiday inn beach resort.
1. Construction is going on so guest should not be putup during this time
2. The lady at reception was very rude.
3. The door locks of the room do not work.
4. The shower in my room was not working.
5.in one of the room there were plenty of cockroaches.
6. Intercom not working in any room.
7.ac not working in one room.
8.in the restaurant we were been forced to take buffet dinner as it was only available.
9. Finally i feel its a hotel worth rs 1000 only.

I have booked one flight which was from bangalore to delhi. Trip id-[protected]
Due to some issues i had to cancel my ticket, but i did not get my full refund according to the policies. Tons of calls i have made them but no response. Juhi singh was the poc for me. Trying to reach, everytime they are saying she is on leave from last 3 weeks. Pathetic and worst exp.

Please take a strict action against this company

We have made a booking via clear trip on october 17th for a trip from kochi to hyderabad for four persons on january 3rd 2018 for an amount of inr 29, 776. For unexpected reasons we had to cancel the trip and we received a refund of inr 2, 176 only in total. On the contrary, it is mentioned in your fare rule that only inr 3000 will be deducted from each ticket, in which case the deduction should be inr 12, 000 and we are eligible to receive balance refund of inr 17, 776.
We have been booking for clear trip for travels and other bookings, but it is the first time we are disappointed about your service. Could you please explain your fare rules, which states that only 3000 inr will be deducted from each ticket and based on which we have done the cancellation.

Clear trips, to whom it may concern : i booked a ticket in your company trip id. No [protected]. October 3, and made my payment trough my atm card, stardard chartered bank but it was failed, on the same day and hour i used my credit card to pay the same ticket and iwas successfull. But on october 4, my atm card was debited to cleartrip for the same ticket. One your agent told me that it will automatically refund but until now, no refund.. Please address these problem as soon as possible, i need my money. Thank you...

Hi,
I have booked a flight ticket to guwahati, as per ticket check-in baggage allowance is 15kg but in the indigo website, it is showing that my ticket is booked under lite fair so there is no check-in baggage allowed.
This is entirely your fault, so please clear this issue otherwise i have to pay money from my pocket for check-in baggage
Trip id:[protected]
Date of journey - nov 3rd

As my journey date is 3rd there is no much time left
Clear this issue as early as possible

Dear team

Yesterday i spoken to one of the customer care person mr. Abdul on the following query

I booked indigo flight ticket from varanasi to chennai on sept -24 for the travel date through cleartrip.com

[protected] varanasi to bom
Bom to chennai

The cost of the ticket including baggage was rs 15, 280.00/-

As per the booking status on cleartrip ticket copy the baggage info shows - check in -15 kg, cabin -7 kg. I clearly checked twice on the website while booking the ticket to ensure that it includes baggage also. Even on the ticket invoice it shows baggage details

However while boarding at varanasi at baggage check in counter the staff told that there is no baggage allowance and only hand baggage is allowed and have to pay rs 200/- for baggage

And they showed the indigo ticket invoice.

I was shocked to see that on the clear trip invoice it shows includes baggage but on the indigo invoice it shows only hand baggage. How the difference came i am unable to understand. We believe while booking the tickets through these website. But these website shows one thing and flight website shows another thing.

I want clear picture how the diff happening. Is booking website brain washing the customers while booking showing lesser amount while booking to attract customer and while boarding these kind of problem arises

I am hereby attaching both the ticket info (Clear trip and indigo flight booking) for your reference. Please provide clear picture and refund the money of rs 200/- paid at counter.

Encl

1. Clear trip ticket - trip id [protected]
2. Indigo ticket - word doc — booking ref - [protected]@gng

3. Cash receipt of rs 200/- vide receipt no 1028074 date 30/10/2017 paid at varanasi

Regards

T s rajendra kumar

Cleartrip — non payment of refund

My trip id is[protected]
I had cancelled on 17th october flight ticket for kolkata to chennai spicejet through clear trip. I have not received the amount rs 4021 till date. My repeated request to clear trip to pay back has been a waste.
Please pay me back the amount without any delay. I checked my banker on 30 october they did confirm that the said rs 4021 did not come to my account.

I am sudeep parihar and i booked the flight tickets on 16th oct 2017 for mumbai to chennai for 10th nov 2017 and trip id: [protected] and i paid ₹2, 425. And my return flight chennai to mumbai for 12 nov 2017 and trip id: [protected] and i paid ₹2, 111. Due to some reason there is change in this program and now i want to cancel these trips and once i inquired about cancellation of these trips your representative (Cleartrip case id –[protected] stating that they will refund 96/- rs instead of ₹2, 425 and 92- rs instead of ₹2, 111. I feel cheated because it was mentioned refundable in their site thus i choose your site.

My name is syed mansoor i booked the railway ticket from new guntur to nellore in the name of k sri lakshmi age 43 on 29/10/2017 time 5.25 pm. I paid amount of ticket rs 160/- through my net bank in the of syed mansoor, payment is sucess full but i didnot get any details of my booking ticket... How can i get my ticket details its so fraud... This clear trip is giving wrost service... Guys dont book tickets in clear trip... Block this website.

I tried to book round trip tickets today for delhi-kolkata-delhi on cleartrip.com on my laptop and i was taken to the payment gateway and after putting in all required card details, the payment processing started and i got an sms from my banks saying the amount has been deducted but then the cleartrip page showed an error message saying the booking has failed.
This is extremely distressing as i have to urgently book tickets and upon calling their customer care repeatedly, i am told i will have to wait for 4 hours and that they are not able to find any booking made by me [going by my phone number and email that i used online]. This is even more worrying as the amount is not a small one but cleartrip support is not offering a timely resolution and asking me to wait. This is customer service of very poor quality and the site is riddled with glitches. I'd request cleartrip to resolve this issue asap and either issue a complete refund to my account or send me the final flight tickets as selected by me.