ClearTrip Complaints & Reviews

Trip id no [protected], dehradun to ahmedabad return (02/02/18 return 05/02/18)
Dear sir
The above said trip was booked in april'17.in may'17 i hv recd the mail regarding changes of flight number in d'dun to del segment as 9w2269 to 9w2837 without changing of time for 2nd feb 2018 and similarly del to d'dun segment as 9w2250 to 9w2827 without changing of time for 5th feb 2018. (Due to cancel of 9w2269 and 9w2250). Now yesterday i hv recd the mail regarding changes of timings in 9w2837 and 9w2827. Changes in time for 9w2837 to 16.35hrs dep (D'dun to del sector) for 2nd feb17 is affecting my onward schedule flight 9w647 booked under same id. Further change in time for 9w2827 (Del to d'dun) for 5th feb18 is affecting unnecessarily lay over at del.

It is therefore requested to look into the matter and do needful.
Arun chandwani
Mob no. [protected]

I have booked a ticket from patna to delhi, indigo on 03/10/2017 at 04:01:26 am. Rs. 2405 was paid by my credit card. But ticket not booked. There is no refund. I tried mant times to call your customer care no [protected]. But faild to call. I just want my money refund.
Flight details, indigo flight 12 october 2017 from patna to new delhi. Economic class. Booking date and time 03 october 2017 at 4 am.

I have tried to made reservation from cleartrip but that time money deducted and transfered
Through sbi in your account without making any reservation, all details provided
Below:
1) for your train ticket
Booking, amount tranffered to cleartrip rs.1221 pos [protected] at cleartrip txn#[protected]
date: 30th sept.
Hope you will verify it and refund soon.
Hoping for your favourable reply
Soon.
Thanks

with warm regards
yogesh kumar bhardwaj
[protected]@gmail.com
[protected]
+[protected]

Hi while i am booking ticket from hyderabad to chennai through online after enter the amount details they deducted amount from my account with out issuing ticket. They deducted from my sbi account rs.9, 066. Sbi ref. No. Ccae12aph9591gaccdgqn4. 28th sep. 2017. I hope will refund money within one week. Sofor i didnot get any message from ur office. Pls. Cooperative to get back money as soon as possible.
Thanking u.

Dear sir

We try to book an online ticket from cleartrip.

Unfortunately booking is cancelled and our ticket charge is deducted from bank account.

We got a mail from you for refunding the same amount within 5 days.

But we didnt get the amount yet.

The details are as follows

Cleartrip booking id[protected]

Sector - dubai - new delhi

Date - 27/09/2017

Amount - aed 346

Please check it and do something needfully.

Cleartrip username - abdul aziz

Email - [protected]@yahoo.com

Thanks

Abdul aziz

Sir yesterday 12:25 hrs l book 04 ticket ac 3 tire from new delhi to chennai central in tamil nadu exp but ticket pnr no msg not meet me and my amount cut in my account. When l check it then show that ticket can't book... Plz refund my amount in my account... Sir same problem yesterday evening time 18:35 hrs i book 01 ticket from new delhi to chennai central in tamil nadu exp but ticket pnr no msg not meet me and my amount cut in my account same ticket two time. My ticket not book so plz sir refund my amount in my account.

I have booked three rooms for 9 guests using your website. The check out time given to us was 11pm but the same has not been conveyed to the hotel staff and thus making them book the rooms according to 11am check out time procedure. We tried calling the customer care number but we were waiting for more than 10 mins and the call got disconnected because of no response. After multi attempts to reach customer care executives told us that they would get back to us within 15 minutes but that never happened. We need immediate help!!

Hello,
I had booked a goa to mumbai ticket (Scheduled on 20th february 2018 - 6.45 am go air) on 1st october 2017 through ixigo. The amount is deducted from my account but i did not receive the payment confirmation. I also sent a mail at [protected]@ixigo.com but i did not receive any reply. Please look into this matter.
Email id: [protected]@gmail.com
Booking provider: cleartrip
Contact details : [protected]

Dear team,

I made booking with u...

Trip id [protected]; auh - ccj & ccj - auh..

But in the ticket return showing ccj - shj..!!

Please change it..

I tried 1000 times to contact u i ur customer care no. But no response...

Regards..

Faheem mohamed pary..
[protected]

(Thank you for using your sbi debit card for a purchase worth rs2222.0 on pos [protected] at cleartrip.com txn# 261514.)

I have used cleartrip for ticket booking of train... I tried booking but the booking was not successful due to network problem. But the amount of money has been deducted from my account.
I request you to look into the matter and refund the money as soon as possible. Eagerly waiting for your reply.
Thanks.

Trip id : [protected]

I booked five tickets through their system. The tickets were never confirmed and finally cancelled by them. On calling them they said they would refund the money in a week. It's been 6 weeks and there has still been no refund despite the repeated calls.
I keep asking them for the transaction id for the refund so i can check with my bank but the only answer i get is that the money has been refunded and they refuse to give the transaction id.

They said a case was created but there are still no no updates for the last six weeks

Has anyone face this before?

I called the customer care people 6 times and spoke to 7 different agents.
They promised to send a email confirmation on cancellation my booking
(They asked me not to cancel from my side as they said they would be doing the cancellation) within 30 mins in my first call itself.
But even after 24 hrs. I have not received even a single mail from them on this regards. They claim that their customer care no. [protected] is a toll free number and i have been 55 mins in total for these 5 calls that i have made. And i have lost my phone balance of rs.165 in just calling their customer care and explaining everytime to every person and also they say they will get back within 2 min and tell that they will put the call on hold till then, but the hold time never ends. My booking amount of rs.7670 is being charged as cancellation charges inspite of requesting them to cancel it well before 52hrs, as i didn't get any response from the owner or cleartrip on my booking details which i had requested for.

I have book flight from delhi to pune jet airways 9w, 369, date of journey 10 oct 17, payment was from clear trip pvt ltd deducted rs 4570/- from icici credit card, at 1500 hours on 29 sep 17. I have not received any mail of details regarding confirmation of tickets. Please confirm my booking details.

Cleartrip website changes the setting of the date to current date upon pressing back button. We wanted to book ticket for 10 to innovative film city. We started by selecting the date as 30th sep 2017 and number of people was 1 and pressed book now. Because we wanted for 10 people went back and selected 10 from the drop down automatically date got changed to current date i. E 29th sep 2017 by over sight the booking was done. The date should have been 30th sept 2017 because we selected it previously only the number of people was changed. But cleartrip people are not agreeing. We are in a loss of 7200 rupees paid to clear trip and they don't have option to change our date to next day. This is very bad service we have not lost hard earned money and a lot of stress because of all this.

Yesterday i booked maa - ccu-ixr ticket and paid. I got trip id[protected]. I contacted at 9.15 pm with cleartrip executive on phone. She told it may take hour to generate ticket and confirm the same.
I got a mail from cleartrip at 9.22pm that my booking is confirmed.
In morning i am getting a mail that a refund has been initiated for my above booking id!
This is really surprising, shocking and disappointing. I proceeded to get another ticket which i could get at a price of 7614/- i. E rs 2404 more amount. Apart from more financial losses i faced harassments.
I contacted cleartrip and they simply said - sorry for inconveniencs.
Is this the way to harass public for no rhyme or reason?
How can i be compensated for my financial losses?
Please find and reply.

I tried booking tkt in name of Ms Sindhu Sindhu, Mr parthamesh Sapale and Ms Priyanka Gupta from delhi to hyderabad on 1st October 2017. Amt Rs.9324 was deducted from my SBI Debit card but booking was not communicated. None of your customer care number are available for communication. Urgently revert what to do next. My email is [protected]@gmail.com and mobile number is [protected]
Regards

Flight booking date - 28 sept 2018

Date of journey - 2 oct 2018
Route - from jaipur to kolkata
Flight - airasia 587
Phone no - [protected]

Transaction ref no. - ccaei1api286igaccdvwd2

My father booked the flight ticket from cleartrip and the charges were also deducted from his card however he hasn't received any confirmation for the booking neither in email nor phone, which also leaves him without trip id.

Kindly provide with the e-ticket or refund the amount as soon as possible

What happened to the cleartrip? I always trusted you. But now i do not know what to think.
The 3 aug i made 2 purchases:
Trip id: [protected] and trip id: [protected]
Payment was successful. Later i canceled these tickets and received a refund. It seems that everything is ok. Two months have passed.
The 23 sep the same amount for the same two pair of canceled! Tickets was illegally withdrawn from my card. Again. Without my consent. Do you know what it's called? This means cleartrip has saved my data and used it illegally!
The strangest thing is that: no support, no answer to complains - nothing.
I do not understand, i have been using this site for a long time and now i'm afraid to do it.
[protected]@yahoo. Fr

Clear-trip has cancelled my accommodation in jyothis residency -
Kollur between 29th sep to 01st oct. Now they are not able to find me
Any accommodation in kollur officially. All the hotels are booked.

All this issue happened due to utter carelessness for the cleartrip team. I had paid the full accommodation amount by 07th aug. That's well before the
Cut-off date of 23rd sep. When i got the reminder on 22nd sep that i
Have to pay the balance amount, i did send an e-mail to the customer
Support stating something is wrong in their end and ask them to check
The same asap. Provided evidences for my payment done on 07th aug.
In-spite of me giving you a heads - ups, clear trip team was not even
Reactive to my e-mail.

30th sep is an auspicious day and we had planned to do some rituals
For my little gentleman in the kollur mookambika temple, karnataka.
Our plan is completely collapsed now. Clear trip is completely
Discourteous to me, insulted my feelings, put me and my family under a
Tremendous pressure & stress since 26th sep 11:00am and is still
Continuing.

As they are not able to find an accommodation, they are asking me to find it on my own. Also, they are not ready to compensate the extra money that will be incurred. They are asking me to bear the same from my pocket for their mistake. They are very rude in their behavior. Not ready to understand my situation and help me find a solution.in spite of accepting numerous times in the call thats its 100% their mistake, their behavior towards me is completely unethical.

They are least bothered inspite of me telling that i'll go to consumer court. I want to make them understand the power of a consumer.

Thanks
Mani. K
+[protected]

On 26th of august i tried making a booking using the cleartrip portal but the booking failed and a sum of rs. 16052 was debited from my debit account. Later that day i contacted cleartrip and under the assurance that the money that was debited in error would be returned back in 4 working days, i rebooked the ticket. I was advised that the trip id for the failed booking was [protected].

By 5th of sep as the money had not returned i contacted my bank but was advised that the amount was held by cleartrip.
Contacted cleartrip on 14th sep again and was assured again that the debited amount would be refunded in 4 days and that cleartrip had released the held funds.

Followed up again on phone on 24th sep i was advised that i should be sending an email to cleartrip. Sent an email on 24th sep and got an automated response with a case #03696872.

On getting no response i sent an email again to cleartrip on 26th sep quoting the case #03696872.in response i have received a new case #03711756.

I am starting to lose faith in cleartrip and the support they provide to loyal customers.
I am a retired individual without a pension. A sum of rs 16052 is quite a significant amount of money for me.

Requesting you to attend to this issue at the earliest.

Thanks
Vp samkutty