ClearTrip Complaints & Reviews

Hi while i am booking ticket from hyderabad to chennai through online after enter the amount details they deducted amount from my account with out issuing ticket. They deducted from my sbi account rs.9, 066. Sbi ref. No. Ccae12aph9591gaccdgqn4. 28th sep. 2017. I hope will refund money within one week. Sofor i didnot get any message from ur office. Pls. Cooperative to get back money as soon as possible.
Thanking u.

Dear sir

We try to book an online ticket from cleartrip.

Unfortunately booking is cancelled and our ticket charge is deducted from bank account.

We got a mail from you for refunding the same amount within 5 days.

But we didnt get the amount yet.

The details are as follows

Cleartrip booking id[protected]

Sector - dubai - new delhi

Date - 27/09/2017

Amount - aed 346

Please check it and do something needfully.

Cleartrip username - abdul aziz

Email - [protected]@yahoo.com

Thanks

Abdul aziz

Sir yesterday 12:25 hrs l book 04 ticket ac 3 tire from new delhi to chennai central in tamil nadu exp but ticket pnr no msg not meet me and my amount cut in my account. When l check it then show that ticket can't book... Plz refund my amount in my account... Sir same problem yesterday evening time 18:35 hrs i book 01 ticket from new delhi to chennai central in tamil nadu exp but ticket pnr no msg not meet me and my amount cut in my account same ticket two time. My ticket not book so plz sir refund my amount in my account.

I have booked three rooms for 9 guests using your website. The check out time given to us was 11pm but the same has not been conveyed to the hotel staff and thus making them book the rooms according to 11am check out time procedure. We tried calling the customer care number but we were waiting for more than 10 mins and the call got disconnected because of no response. After multi attempts to reach customer care executives told us that they would get back to us within 15 minutes but that never happened. We need immediate help!!

Hello,
I had booked a goa to mumbai ticket (Scheduled on 20th february 2018 - 6.45 am go air) on 1st october 2017 through ixigo. The amount is deducted from my account but i did not receive the payment confirmation. I also sent a mail at [protected]@ixigo.com but i did not receive any reply. Please look into this matter.
Email id: [protected]@gmail.com
Booking provider: cleartrip
Contact details : [protected]

Dear team,

I made booking with u...

Trip id [protected]; auh - ccj & ccj - auh..

But in the ticket return showing ccj - shj..!!

Please change it..

I tried 1000 times to contact u i ur customer care no. But no response...

Regards..

Faheem mohamed pary..
[protected]

(Thank you for using your sbi debit card for a purchase worth rs2222.0 on pos [protected] at cleartrip.com txn# 261514.)

I have used cleartrip for ticket booking of train... I tried booking but the booking was not successful due to network problem. But the amount of money has been deducted from my account.
I request you to look into the matter and refund the money as soon as possible. Eagerly waiting for your reply.
Thanks.

Trip id : [protected]

I booked five tickets through their system. The tickets were never confirmed and finally cancelled by them. On calling them they said they would refund the money in a week. It's been 6 weeks and there has still been no refund despite the repeated calls.
I keep asking them for the transaction id for the refund so i can check with my bank but the only answer i get is that the money has been refunded and they refuse to give the transaction id.

They said a case was created but there are still no no updates for the last six weeks

Has anyone face this before?

I called the customer care people 6 times and spoke to 7 different agents.
They promised to send a email confirmation on cancellation my booking
(They asked me not to cancel from my side as they said they would be doing the cancellation) within 30 mins in my first call itself.
But even after 24 hrs. I have not received even a single mail from them on this regards. They claim that their customer care no. [protected] is a toll free number and i have been 55 mins in total for these 5 calls that i have made. And i have lost my phone balance of rs.165 in just calling their customer care and explaining everytime to every person and also they say they will get back within 2 min and tell that they will put the call on hold till then, but the hold time never ends. My booking amount of rs.7670 is being charged as cancellation charges inspite of requesting them to cancel it well before 52hrs, as i didn't get any response from the owner or cleartrip on my booking details which i had requested for.

I have book flight from delhi to pune jet airways 9w, 369, date of journey 10 oct 17, payment was from clear trip pvt ltd deducted rs 4570/- from icici credit card, at 1500 hours on 29 sep 17. I have not received any mail of details regarding confirmation of tickets. Please confirm my booking details.

Cleartrip website changes the setting of the date to current date upon pressing back button. We wanted to book ticket for 10 to innovative film city. We started by selecting the date as 30th sep 2017 and number of people was 1 and pressed book now. Because we wanted for 10 people went back and selected 10 from the drop down automatically date got changed to current date i. E 29th sep 2017 by over sight the booking was done. The date should have been 30th sept 2017 because we selected it previously only the number of people was changed. But cleartrip people are not agreeing. We are in a loss of 7200 rupees paid to clear trip and they don't have option to change our date to next day. This is very bad service we have not lost hard earned money and a lot of stress because of all this.

Yesterday i booked maa - ccu-ixr ticket and paid. I got trip id[protected]. I contacted at 9.15 pm with cleartrip executive on phone. She told it may take hour to generate ticket and confirm the same.
I got a mail from cleartrip at 9.22pm that my booking is confirmed.
In morning i am getting a mail that a refund has been initiated for my above booking id!
This is really surprising, shocking and disappointing. I proceeded to get another ticket which i could get at a price of 7614/- i. E rs 2404 more amount. Apart from more financial losses i faced harassments.
I contacted cleartrip and they simply said - sorry for inconveniencs.
Is this the way to harass public for no rhyme or reason?
How can i be compensated for my financial losses?
Please find and reply.

I tried booking tkt in name of Ms Sindhu Sindhu, Mr parthamesh Sapale and Ms Priyanka Gupta from delhi to hyderabad on 1st October 2017. Amt Rs.9324 was deducted from my SBI Debit card but booking was not communicated. None of your customer care number are available for communication. Urgently revert what to do next. My email is [protected]@gmail.com and mobile number is [protected]
Regards

Flight booking date - 28 sept 2018

Date of journey - 2 oct 2018
Route - from jaipur to kolkata
Flight - airasia 587
Phone no - [protected]

Transaction ref no. - ccaei1api286igaccdvwd2

My father booked the flight ticket from cleartrip and the charges were also deducted from his card however he hasn't received any confirmation for the booking neither in email nor phone, which also leaves him without trip id.

Kindly provide with the e-ticket or refund the amount as soon as possible

What happened to the cleartrip? I always trusted you. But now i do not know what to think.
The 3 aug i made 2 purchases:
Trip id: [protected] and trip id: [protected]
Payment was successful. Later i canceled these tickets and received a refund. It seems that everything is ok. Two months have passed.
The 23 sep the same amount for the same two pair of canceled! Tickets was illegally withdrawn from my card. Again. Without my consent. Do you know what it's called? This means cleartrip has saved my data and used it illegally!
The strangest thing is that: no support, no answer to complains - nothing.
I do not understand, i have been using this site for a long time and now i'm afraid to do it.
[protected]@yahoo. Fr

Clear-trip has cancelled my accommodation in jyothis residency -
Kollur between 29th sep to 01st oct. Now they are not able to find me
Any accommodation in kollur officially. All the hotels are booked.

All this issue happened due to utter carelessness for the cleartrip team. I had paid the full accommodation amount by 07th aug. That's well before the
Cut-off date of 23rd sep. When i got the reminder on 22nd sep that i
Have to pay the balance amount, i did send an e-mail to the customer
Support stating something is wrong in their end and ask them to check
The same asap. Provided evidences for my payment done on 07th aug.
In-spite of me giving you a heads - ups, clear trip team was not even
Reactive to my e-mail.

30th sep is an auspicious day and we had planned to do some rituals
For my little gentleman in the kollur mookambika temple, karnataka.
Our plan is completely collapsed now. Clear trip is completely
Discourteous to me, insulted my feelings, put me and my family under a
Tremendous pressure & stress since 26th sep 11:00am and is still
Continuing.

As they are not able to find an accommodation, they are asking me to find it on my own. Also, they are not ready to compensate the extra money that will be incurred. They are asking me to bear the same from my pocket for their mistake. They are very rude in their behavior. Not ready to understand my situation and help me find a solution.in spite of accepting numerous times in the call thats its 100% their mistake, their behavior towards me is completely unethical.

They are least bothered inspite of me telling that i'll go to consumer court. I want to make them understand the power of a consumer.

Thanks
Mani. K
+[protected]

On 26th of august i tried making a booking using the cleartrip portal but the booking failed and a sum of rs. 16052 was debited from my debit account. Later that day i contacted cleartrip and under the assurance that the money that was debited in error would be returned back in 4 working days, i rebooked the ticket. I was advised that the trip id for the failed booking was [protected].

By 5th of sep as the money had not returned i contacted my bank but was advised that the amount was held by cleartrip.
Contacted cleartrip on 14th sep again and was assured again that the debited amount would be refunded in 4 days and that cleartrip had released the held funds.

Followed up again on phone on 24th sep i was advised that i should be sending an email to cleartrip. Sent an email on 24th sep and got an automated response with a case #03696872.

On getting no response i sent an email again to cleartrip on 26th sep quoting the case #03696872.in response i have received a new case #03711756.

I am starting to lose faith in cleartrip and the support they provide to loyal customers.
I am a retired individual without a pension. A sum of rs 16052 is quite a significant amount of money for me.

Requesting you to attend to this issue at the earliest.

Thanks
Vp samkutty

Respected sir/madam,

I, deep mashru, was trying to book my railway ticket from mumbai to ahmedabad online through cleartip.

I had correctly filled up all the required bank details for booking my tickets and was directed to the irctc website for logging into it, but as i was unable to log in, my ticket was not confirmed, but the amount of the tickets has been deducted from my account.

Please help me to get my refund. I shall be thankful to you.

Yesterday i tried to book a flight ticket via cleartrip frpm delhi to ahmedabad. My icket was not booked but the amount was deducted from my bank account.

None of the cleartrip numbers are working/responding.

I filed a complaint with customer care and they mailed me a case id but have not responded since when the website says that they will respond within four hours,

Trip id : [protected]
Booking date - sep 1, 2017
Journey from - frankfurt to new delhi
Airline - air india
Issue:
1. There was no confirmation for the ticket booked and much to my chagrin i realized that cleartrip had never booked my ticket in the first place
2. One, i lost my chance to travel at the time of booking, two, since all flights on that date were re-scheduled for the next day, i lost the opportunity to be provided with food/stay facility offered by the airline as i never had a reservation on their flight, three i spent a whopping rs. 7500/- extra to book the ticket on the spot from the same airline to save which i had traveled from dusseldorf to frankfurt by bus as the flight ticket price was very good
3. I called from frankfurt, spending indian currency on my india calling number as your number would not be answered via my german number, not sure for what reason
4. Now, the story is that recorded cancellation date, that should have been 6 sep 2017 has been entered as 11 sep 2017, a loss of 5 days to start with, which means cleartrip had 5 days to set things in order and retain a customer, if they intended that
5. I write this complaint on the 28 of sep 2017, after nearly a dozen calls to them so far, repeatedly to check and ensure that the refund reaches me
6. I have been "assured" by every single person that i spoke to that my refund shall take place "within 5-7 working days, despite the fact that the web site clearly states it is 3-4 working days
7. By what measure of calculation 3-4 or 5-7 days stretch to 17 days is something i have not been able to understand
8. Today, on call the executive mentioned that it is taking time to"reflect"in your bank account. My counter was"when did you deposit the amount in my bank". Her response was that the entry against my ticket shows us as"in computing". How that has anything to do with my bank is not clear to me
9. I managed to retain my composure and not yell at her despite the"stupidity" of the entire exercise. I asked for a supervisor and was connected to some one who identified himself as a supervisor, though i was not sure whether it really was or not.
10. The supervisor started off well (Mind that all of this conversation is the one on the 17th day of the entire episode) but went back to the same old 3-4 days to process the request, when i countered that what difference would that be considering his cc exec. Had also mentioned the same time frame, he placed me on hold, came back in some time and said it should get processed within the next 24 hours. I asked him who is the next level of escalation but did not receive any response. Am now hoping that having literally mentioning that i shall take legal action on the portal for false promises and failed service and failure to address an issue after service failure, they shall take notice and act on it. Failing which, i shall be forced to seek legal assistance and get after cleartrip in a right royal way. Let me observe and keep you all posted