ClearTrip Complaints & Reviews

My name is shailinder khurana, email id shailinder. [protected]@gmail.com
I can be contacted at [protected]
I made a reservation yesterday hyderabad/amritsar return
Return ticket was made for the same day, either by mistake or because of technical problem. I immediately called reservations and spoke to viraj, he could not help me, the only suggestion he gave me either to cancel the ticket or reschedule for which i had to pay rs 9600 that too with limited choice of airline and timings.
I have been cleartrip customer for many years. I am very disappointed with this experience. I swear to my god, i will use cleartrip ever again in my life and i will also suggest the same to other people.
Cleartrip upto 30% cashback on flight bookings & free cancellation: nothing happened, cleartrip misleading customers

Yesterday i have booked 2 round trip ticket for hyderabad to trivendrum amount got deducted with message showing transaction failed and i got no refund of money neither call to assist from company
Is this a act of fraud or any misleading thing or any sort of problem
The thing really irritating is no proper customer care.
I need my ticket or money immediately so i can book tickets if the transaction is not completed

My hotel booking through cleartrip (Trip id : [protected]) was unable to be completed for the hotel i had booked, because the hotel had changed hands in the time since i paid the deposit till the final payment was due. I was offered a choice to switch my booking to another hotel, or receive a refund of my deposit.

When i rang back, to ask for a cancellation and deposit refund, i was told i could not get a refund unless i paid the remainder of the full payment (Remember, this is for a hotel i could no longer book) and then they would give me a refund on cancellation (Less rs 100). But if i just cancelled the booking without paying the remainder of the full amount, they would not refund me the deposit.

This was so ridiculous, and after i had spent hours on the phone trying to resolve this problem previously, there was no way i could trust cleartrip to refund me anything - why would i risk a further rs 11, 958 when they had been so infuriatingly incompetent in helping me resolve this problem (Except the very first man i spoke with - he at least did everything to help and offered the deposit refund, but i needed time to work out the best response to this confusion. It was all the subsequent support and backend staff who cause such a problem).

Hi

I have booked a flight ticket from bangalore to amritsar round trip

1st transacation the payment was failed, i thought some issue with internet

So i tried one more time with same booking & done the payment. It was successful done & amount is rs 39000

But after booking i ve checked the flight ticket the return flight got changed, i ve booked direct flight but in back end they changed via delhi, extra 3 hours journey...

So what i did mistake is without connecting a customer care i ve cancelled a ticket,

Now i am waiting from 1 week about my refund amount still it is not credited to my account..

Trip id no [protected], dehradun to ahmedabad return (02/02/18 return 05/02/18)
Dear sir
The above said trip was booked in april'17.in may'17 i hv recd the mail regarding changes of flight number in d'dun to del segment as 9w2269 to 9w2837 without changing of time for 2nd feb 2018 and similarly del to d'dun segment as 9w2250 to 9w2827 without changing of time for 5th feb 2018. (Due to cancel of 9w2269 and 9w2250). Now yesterday i hv recd the mail regarding changes of timings in 9w2837 and 9w2827. Changes in time for 9w2837 to 16.35hrs dep (D'dun to del sector) for 2nd feb17 is affecting my onward schedule flight 9w647 booked under same id. Further change in time for 9w2827 (Del to d'dun) for 5th feb18 is affecting unnecessarily lay over at del.

It is therefore requested to look into the matter and do needful.
Arun chandwani
Mob no. [protected]

I have booked a ticket from patna to delhi, indigo on 03/10/2017 at 04:01:26 am. Rs. 2405 was paid by my credit card. But ticket not booked. There is no refund. I tried mant times to call your customer care no [protected]. But faild to call. I just want my money refund.
Flight details, indigo flight 12 october 2017 from patna to new delhi. Economic class. Booking date and time 03 october 2017 at 4 am.

I have tried to made reservation from cleartrip but that time money deducted and transfered
Through sbi in your account without making any reservation, all details provided
Below:
1) for your train ticket
Booking, amount tranffered to cleartrip rs.1221 pos [protected] at cleartrip txn#[protected]
date: 30th sept.
Hope you will verify it and refund soon.
Hoping for your favourable reply
Soon.
Thanks

with warm regards
yogesh kumar bhardwaj
[protected]@gmail.com
[protected]
+[protected]

Hi while i am booking ticket from hyderabad to chennai through online after enter the amount details they deducted amount from my account with out issuing ticket. They deducted from my sbi account rs.9, 066. Sbi ref. No. Ccae12aph9591gaccdgqn4. 28th sep. 2017. I hope will refund money within one week. Sofor i didnot get any message from ur office. Pls. Cooperative to get back money as soon as possible.
Thanking u.

Dear sir

We try to book an online ticket from cleartrip.

Unfortunately booking is cancelled and our ticket charge is deducted from bank account.

We got a mail from you for refunding the same amount within 5 days.

But we didnt get the amount yet.

The details are as follows

Cleartrip booking id[protected]

Sector - dubai - new delhi

Date - 27/09/2017

Amount - aed 346

Please check it and do something needfully.

Cleartrip username - abdul aziz

Email - [protected]@yahoo.com

Thanks

Abdul aziz

Sir yesterday 12:25 hrs l book 04 ticket ac 3 tire from new delhi to chennai central in tamil nadu exp but ticket pnr no msg not meet me and my amount cut in my account. When l check it then show that ticket can't book... Plz refund my amount in my account... Sir same problem yesterday evening time 18:35 hrs i book 01 ticket from new delhi to chennai central in tamil nadu exp but ticket pnr no msg not meet me and my amount cut in my account same ticket two time. My ticket not book so plz sir refund my amount in my account.

I have booked three rooms for 9 guests using your website. The check out time given to us was 11pm but the same has not been conveyed to the hotel staff and thus making them book the rooms according to 11am check out time procedure. We tried calling the customer care number but we were waiting for more than 10 mins and the call got disconnected because of no response. After multi attempts to reach customer care executives told us that they would get back to us within 15 minutes but that never happened. We need immediate help!!

Hello,
I had booked a goa to mumbai ticket (Scheduled on 20th february 2018 - 6.45 am go air) on 1st october 2017 through ixigo. The amount is deducted from my account but i did not receive the payment confirmation. I also sent a mail at [protected]@ixigo.com but i did not receive any reply. Please look into this matter.
Email id: [protected]@gmail.com
Booking provider: cleartrip
Contact details : [protected]

Dear team,

I made booking with u...

Trip id [protected]; auh - ccj & ccj - auh..

But in the ticket return showing ccj - shj..!!

Please change it..

I tried 1000 times to contact u i ur customer care no. But no response...

Regards..

Faheem mohamed pary..
[protected]

(Thank you for using your sbi debit card for a purchase worth rs2222.0 on pos [protected] at cleartrip.com txn# 261514.)

I have used cleartrip for ticket booking of train... I tried booking but the booking was not successful due to network problem. But the amount of money has been deducted from my account.
I request you to look into the matter and refund the money as soon as possible. Eagerly waiting for your reply.
Thanks.

Trip id : [protected]

I booked five tickets through their system. The tickets were never confirmed and finally cancelled by them. On calling them they said they would refund the money in a week. It's been 6 weeks and there has still been no refund despite the repeated calls.
I keep asking them for the transaction id for the refund so i can check with my bank but the only answer i get is that the money has been refunded and they refuse to give the transaction id.

They said a case was created but there are still no no updates for the last six weeks

Has anyone face this before?

I called the customer care people 6 times and spoke to 7 different agents.
They promised to send a email confirmation on cancellation my booking
(They asked me not to cancel from my side as they said they would be doing the cancellation) within 30 mins in my first call itself.
But even after 24 hrs. I have not received even a single mail from them on this regards. They claim that their customer care no. [protected] is a toll free number and i have been 55 mins in total for these 5 calls that i have made. And i have lost my phone balance of rs.165 in just calling their customer care and explaining everytime to every person and also they say they will get back within 2 min and tell that they will put the call on hold till then, but the hold time never ends. My booking amount of rs.7670 is being charged as cancellation charges inspite of requesting them to cancel it well before 52hrs, as i didn't get any response from the owner or cleartrip on my booking details which i had requested for.

I have book flight from delhi to pune jet airways 9w, 369, date of journey 10 oct 17, payment was from clear trip pvt ltd deducted rs 4570/- from icici credit card, at 1500 hours on 29 sep 17. I have not received any mail of details regarding confirmation of tickets. Please confirm my booking details.

Cleartrip website changes the setting of the date to current date upon pressing back button. We wanted to book ticket for 10 to innovative film city. We started by selecting the date as 30th sep 2017 and number of people was 1 and pressed book now. Because we wanted for 10 people went back and selected 10 from the drop down automatically date got changed to current date i. E 29th sep 2017 by over sight the booking was done. The date should have been 30th sept 2017 because we selected it previously only the number of people was changed. But cleartrip people are not agreeing. We are in a loss of 7200 rupees paid to clear trip and they don't have option to change our date to next day. This is very bad service we have not lost hard earned money and a lot of stress because of all this.

Yesterday i booked maa - ccu-ixr ticket and paid. I got trip id[protected]. I contacted at 9.15 pm with cleartrip executive on phone. She told it may take hour to generate ticket and confirm the same.
I got a mail from cleartrip at 9.22pm that my booking is confirmed.
In morning i am getting a mail that a refund has been initiated for my above booking id!
This is really surprising, shocking and disappointing. I proceeded to get another ticket which i could get at a price of 7614/- i. E rs 2404 more amount. Apart from more financial losses i faced harassments.
I contacted cleartrip and they simply said - sorry for inconveniencs.
Is this the way to harass public for no rhyme or reason?
How can i be compensated for my financial losses?
Please find and reply.

I tried booking tkt in name of Ms Sindhu Sindhu, Mr parthamesh Sapale and Ms Priyanka Gupta from delhi to hyderabad on 1st October 2017. Amt Rs.9324 was deducted from my SBI Debit card but booking was not communicated. None of your customer care number are available for communication. Urgently revert what to do next. My email is [protected]@gmail.com and mobile number is [protected]
Regards