ClearTrip Complaints & Reviews

Clear trips, to whom it may concern : i booked a ticket in your company trip id. No [protected]. October 3, and made my payment trough my atm card, stardard chartered bank but it was failed, on the same day and hour i used my credit card to pay the same ticket and iwas successfull. But on october 4, my atm card was debited to cleartrip for the same ticket. One your agent told me that it will automatically refund but until now, no refund.. Please address these problem as soon as possible, i need my money. Thank you...

Hi,
I have booked a flight ticket to guwahati, as per ticket check-in baggage allowance is 15kg but in the indigo website, it is showing that my ticket is booked under lite fair so there is no check-in baggage allowed.
This is entirely your fault, so please clear this issue otherwise i have to pay money from my pocket for check-in baggage
Trip id:[protected]
Date of journey - nov 3rd

As my journey date is 3rd there is no much time left
Clear this issue as early as possible

Dear team

Yesterday i spoken to one of the customer care person mr. Abdul on the following query

I booked indigo flight ticket from varanasi to chennai on sept -24 for the travel date through cleartrip.com

[protected] varanasi to bom
Bom to chennai

The cost of the ticket including baggage was rs 15, 280.00/-

As per the booking status on cleartrip ticket copy the baggage info shows - check in -15 kg, cabin -7 kg. I clearly checked twice on the website while booking the ticket to ensure that it includes baggage also. Even on the ticket invoice it shows baggage details

However while boarding at varanasi at baggage check in counter the staff told that there is no baggage allowance and only hand baggage is allowed and have to pay rs 200/- for baggage

And they showed the indigo ticket invoice.

I was shocked to see that on the clear trip invoice it shows includes baggage but on the indigo invoice it shows only hand baggage. How the difference came i am unable to understand. We believe while booking the tickets through these website. But these website shows one thing and flight website shows another thing.

I want clear picture how the diff happening. Is booking website brain washing the customers while booking showing lesser amount while booking to attract customer and while boarding these kind of problem arises

I am hereby attaching both the ticket info (Clear trip and indigo flight booking) for your reference. Please provide clear picture and refund the money of rs 200/- paid at counter.

Encl

1. Clear trip ticket - trip id [protected]
2. Indigo ticket - word doc — booking ref - [protected]@gng

3. Cash receipt of rs 200/- vide receipt no 1028074 date 30/10/2017 paid at varanasi

Regards

T s rajendra kumar

Cleartrip — non payment of refund

My trip id is[protected]
I had cancelled on 17th october flight ticket for kolkata to chennai spicejet through clear trip. I have not received the amount rs 4021 till date. My repeated request to clear trip to pay back has been a waste.
Please pay me back the amount without any delay. I checked my banker on 30 october they did confirm that the said rs 4021 did not come to my account.

I am sudeep parihar and i booked the flight tickets on 16th oct 2017 for mumbai to chennai for 10th nov 2017 and trip id: [protected] and i paid ₹2, 425. And my return flight chennai to mumbai for 12 nov 2017 and trip id: [protected] and i paid ₹2, 111. Due to some reason there is change in this program and now i want to cancel these trips and once i inquired about cancellation of these trips your representative (Cleartrip case id –[protected] stating that they will refund 96/- rs instead of ₹2, 425 and 92- rs instead of ₹2, 111. I feel cheated because it was mentioned refundable in their site thus i choose your site.

My name is syed mansoor i booked the railway ticket from new guntur to nellore in the name of k sri lakshmi age 43 on 29/10/2017 time 5.25 pm. I paid amount of ticket rs 160/- through my net bank in the of syed mansoor, payment is sucess full but i didnot get any details of my booking ticket... How can i get my ticket details its so fraud... This clear trip is giving wrost service... Guys dont book tickets in clear trip... Block this website.

I tried to book round trip tickets today for delhi-kolkata-delhi on cleartrip.com on my laptop and i was taken to the payment gateway and after putting in all required card details, the payment processing started and i got an sms from my banks saying the amount has been deducted but then the cleartrip page showed an error message saying the booking has failed.
This is extremely distressing as i have to urgently book tickets and upon calling their customer care repeatedly, i am told i will have to wait for 4 hours and that they are not able to find any booking made by me [going by my phone number and email that i used online]. This is even more worrying as the amount is not a small one but cleartrip support is not offering a timely resolution and asking me to wait. This is customer service of very poor quality and the site is riddled with glitches. I'd request cleartrip to resolve this issue asap and either issue a complete refund to my account or send me the final flight tickets as selected by me.

I have cancelled the above trip which was specifically mentioned refundable - on cancellation - zero refund is showing.

Even if you want to carry out a sordid business of fooling customers - you can't retain the taxes that you have collected from me.

Please refund the applicable amount at the earliest unless you would like the issue to be escalated further.

Regards, archana

Hi,

I have done a booking on air-india pune - chandigarh - pune flight with trip id [protected] for 27th oct - 2nd nov. This has been booked for a senior citizen who is 64 years old. Air india gives a 50% discount for senior citizens but the same is not applicable when booked through clear trip. I made the booking paying the full fare through the clear trip website.

I called up clear trip customer care on 25th oct 2017 and they have clearly denied that the discount is available on air india but is not available through clear trip.

This is completely unfair as the same senior discount available on air india should have been available on clear trip as well.

Hi all - this is to let you know that i just had one of the worst customer service of life. While booking i opted for 2nd november 2017 as return ticket from kolkata to bangalore. Unfortunately the return ticket got booked for 3rd of november 2017, whereas no issue with going ticket (Blr to ccu).

So immediately i called customer care and narrated the incident. Swapnil, told me that if there is technical fault i will get the refund, if it is my fault, i have to bear the rescheduling charge that is rs.2000/-. So i told him to document and do the needful, unfortunately he disconnected the call after almost 35 minutes appxty.
He sounded very frustrated, not the right behaviour, while talking i asked for manager, several times, no help.

After the disconnect i called again and then got connected to praful, and narrated the incident, so i asked him to connect to manager, even he gave me lame excuses but did not connect. So asked him to reschedule my ticket, then he said that he cannot do, there is a different team, that is ammendment team.

There he connects me to jayesh, who tells me that i need to pay extra of rs.2800/-, then i told him that i was told 2000/-, now jayesh tells me that it has increased because of the delay. So i told him that i was disconnected, which made no difference to jayesh. So asked him to connect to manager, even he refused.
Out of frustration and disappointment i cancelled my ticket and was told that i would get refund of rs.2452/-

Please provide me the refund or else i am going to take this to the highest level.

Reference : case id: 03951493 / 03951706

Thanks & regards

Abraham rao

Hi customer service,

I want to cancel 2 reservations at your hotel in puducherri.
I've just sent a message to customer cleartrip by mail,
Please read below:

"i'd like to cancel 2 reservations at hotel surguru in pondicherry:
Trip id [protected] and [protected]

I don't manage on line on your website! How to do??? Thanks.

Best regards
Bernadettetafani goyon

I have tried bookin a flight from banglore to hong kong today from a oceanpay card ending with 2550 the amount has been detucted from my bank but the trip id and the details havent been issued, i have crossed checked witht the bank but
the amount has been detucted on the name of clear trip mumbai i have attached a screen shot of the account deduction.can u please look into the issue and revert back to me asap as its an urgent booking. it wouldnt be a problem to me i[censored] can even issue the trip id as wel without the cancellation.
thanks
regards
naresh teja valleru

My trip id is [protected]
I had booked flight ticket for mumbai to kozhikode on 29 august 2017 by indigio airlines through clear trip. Due to incessant rain the flights were inordinately delayed and i was given the offer by indigo airlines to cancel the ticket without any penalty. I was informed by the airlines that they had deposited rupees five thousand three hundred and eight into the account of clear trip to pay me back. I have not received the amount till date. My repeated request to clear trip to pay back has been waste.
Please pay me back the amount at the earliest.

On 16.10.2017, monday, while i tried to book a flight ticket, there was a network problem and i could not finish to book the ticket.
But on the same day at 06:58 p. M., i received this sms -'thank you for using your sbi debit card 459xx7277 for a purchase worth rs4646.0 on pos payust[protected] at cleartrip txn#[protected]' and the said amount i. E. Rs4646/- was deducted from my account.
So, i should be thankful if cleartrip could kindly check the matters and credit back the same amount which was debited from my account.

I booked 4 tickets from delhi to varanasi for 18.10.2017.

My trip id : [protected]

I bought these 4 tickets for my clients with an insurance from cleartrip's website and on the insurance policy while buying the tickets it was clearly stated that the amount would be reimbursement in case of any flight cancellation.

Now when i'm cancelling the tickets i'm being told by mohit dhamdhere (Floor manager of cleartrip) that i'll be charged a cancellation fees of rs 16, 000 out of my total fair of rs 27, 850.

When it is clearly mentioned that if i buy an insurance with the tickets and then cancel the tickets i'll be reimbursed my entire money except the insurance fees then how can cleartrip refuse my to refund my entire amount.

If i don't get my entire refund i'll be approaching the consumer court because this is a fraud and cleartrip is cheating all their customers by providing wrong information online. I will also be writing about cleartrip on all online forums about how they are cheating their clients so that people get informed and dont chose cleartrip for flight bookings.

I am also attaching the screenshots of the policy on cleartrips website that clearly states that with an insurance the client would be reimbursed the entire amount when any trip is canceled.

I had booked train ticket from raipur to kota jn by debit card on 19 april 2017, ticket could not book by clear trip, but amount have been debited from my account, several times i talked with team of clear trip and they said me the amount has been credited in may account on 20 april 2017, but amount not received till date, they given reference no. And he advised me to contact branch manager of bank and i talked about this matter and he told me there is no system to check, it may refund automatically, sir six months passed now, still i am waiting.
So i requested you, please may see the case and be solve the it as soon as possible.

Thank you

With regards
Ram bhagat

I booked spice jet flight ticket today from cleartrip for first time and payment is deducted from my account but i did not get ticket and when i am trying to
Contact to customer care of cleartrip at this no [protected] then it is asking for trip id which is not yet generated so what i do? Cleartrip people do something
Reissue the ticket or immediate refund my money

We have booked an air ticket from singapore to chennai for 8th december 00.10 flight. We gave 8th by forgetting that date will change at 00.10. We requested for the change on 12th itself. After forwarding the calls to 3 persons they said they can arrange call back within 3 hrs. But they called only on 14th. By the time flight charges has gone up and we ended paying additional rs.1200/-. After waiting for long in the phone.

Please do the needful to make the people meet the sla and also request you to refund the loss due to support team

I have booked a round trip ticket from hyderabad to bhubaneshwar for[protected] and return ticket from bhubaneshwar to hyderabad on[protected] for indigo airlines 6e752 flight, flight time:1.10pm and return ticket time:3.15 pm by indigo flight. After booking ticket through my debitcard my ticket was not booked but my account was debited for rs.5299/-. So i request you to kindly refund my amount at an earliest.
Contact e-mail: [protected]@gmail.com
Mob:[protected]

Dear sir/ ma'm
This is in reference to flight ticket booked through your portal frgorakhpur to kolkata dt 07.10.2017 and i /we wewre informed by the spice jet that the flight has been cancelled.
However we have not received the full refund.
The spice jet authority were contacted and following reply has been obtained.
You are requested to refund the full amount and appraise the development. At
[protected]@gmail.com, contact no.-[protected], [protected], [protected]
Yours faithfully
Ratnesh kumar sinha

Reply from spice jet
—
Dear sir,

Pnr: - df91ke

Greetings from spicejet!

This is in reference to the above mentioned pnr.

Please note that the above mentioned pnr has been cancelled with full refund. The amount has been refunded into the same travel portal account dated 14 september'17. We request you to please contact to the same travel portal/agent for the refund.

In case you need further clarification/assistance, please feel free to get in touch with us.

Thanks & regards,
Pankaj chaudhary
Senior executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
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