ClearTrip Complaints & Reviews

Hi customer service,

I want to cancel 2 reservations at your hotel in puducherri.
I've just sent a message to customer cleartrip by mail,
Please read below:

"i'd like to cancel 2 reservations at hotel surguru in pondicherry:
Trip id [protected] and [protected]

I don't manage on line on your website! How to do??? Thanks.

Best regards
Bernadettetafani goyon

I have tried bookin a flight from banglore to hong kong today from a oceanpay card ending with 2550 the amount has been detucted from my bank but the trip id and the details havent been issued, i have crossed checked witht the bank but
the amount has been detucted on the name of clear trip mumbai i have attached a screen shot of the account deduction.can u please look into the issue and revert back to me asap as its an urgent booking. it wouldnt be a problem to me i[censored] can even issue the trip id as wel without the cancellation.
thanks
regards
naresh teja valleru

My trip id is [protected]
I had booked flight ticket for mumbai to kozhikode on 29 august 2017 by indigio airlines through clear trip. Due to incessant rain the flights were inordinately delayed and i was given the offer by indigo airlines to cancel the ticket without any penalty. I was informed by the airlines that they had deposited rupees five thousand three hundred and eight into the account of clear trip to pay me back. I have not received the amount till date. My repeated request to clear trip to pay back has been waste.
Please pay me back the amount at the earliest.

On 16.10.2017, monday, while i tried to book a flight ticket, there was a network problem and i could not finish to book the ticket.
But on the same day at 06:58 p. M., i received this sms -'thank you for using your sbi debit card 459xx7277 for a purchase worth rs4646.0 on pos payust[protected] at cleartrip txn#[protected]' and the said amount i. E. Rs4646/- was deducted from my account.
So, i should be thankful if cleartrip could kindly check the matters and credit back the same amount which was debited from my account.

I booked 4 tickets from delhi to varanasi for 18.10.2017.

My trip id : [protected]

I bought these 4 tickets for my clients with an insurance from cleartrip's website and on the insurance policy while buying the tickets it was clearly stated that the amount would be reimbursement in case of any flight cancellation.

Now when i'm cancelling the tickets i'm being told by mohit dhamdhere (Floor manager of cleartrip) that i'll be charged a cancellation fees of rs 16, 000 out of my total fair of rs 27, 850.

When it is clearly mentioned that if i buy an insurance with the tickets and then cancel the tickets i'll be reimbursed my entire money except the insurance fees then how can cleartrip refuse my to refund my entire amount.

If i don't get my entire refund i'll be approaching the consumer court because this is a fraud and cleartrip is cheating all their customers by providing wrong information online. I will also be writing about cleartrip on all online forums about how they are cheating their clients so that people get informed and dont chose cleartrip for flight bookings.

I am also attaching the screenshots of the policy on cleartrips website that clearly states that with an insurance the client would be reimbursed the entire amount when any trip is canceled.

I had booked train ticket from raipur to kota jn by debit card on 19 april 2017, ticket could not book by clear trip, but amount have been debited from my account, several times i talked with team of clear trip and they said me the amount has been credited in may account on 20 april 2017, but amount not received till date, they given reference no. And he advised me to contact branch manager of bank and i talked about this matter and he told me there is no system to check, it may refund automatically, sir six months passed now, still i am waiting.
So i requested you, please may see the case and be solve the it as soon as possible.

Thank you

With regards
Ram bhagat

I booked spice jet flight ticket today from cleartrip for first time and payment is deducted from my account but i did not get ticket and when i am trying to
Contact to customer care of cleartrip at this no [protected] then it is asking for trip id which is not yet generated so what i do? Cleartrip people do something
Reissue the ticket or immediate refund my money

We have booked an air ticket from singapore to chennai for 8th december 00.10 flight. We gave 8th by forgetting that date will change at 00.10. We requested for the change on 12th itself. After forwarding the calls to 3 persons they said they can arrange call back within 3 hrs. But they called only on 14th. By the time flight charges has gone up and we ended paying additional rs.1200/-. After waiting for long in the phone.

Please do the needful to make the people meet the sla and also request you to refund the loss due to support team

I have booked a round trip ticket from hyderabad to bhubaneshwar for[protected] and return ticket from bhubaneshwar to hyderabad on[protected] for indigo airlines 6e752 flight, flight time:1.10pm and return ticket time:3.15 pm by indigo flight. After booking ticket through my debitcard my ticket was not booked but my account was debited for rs.5299/-. So i request you to kindly refund my amount at an earliest.
Contact e-mail: [protected]@gmail.com
Mob:[protected]

Dear sir/ ma'm
This is in reference to flight ticket booked through your portal frgorakhpur to kolkata dt 07.10.2017 and i /we wewre informed by the spice jet that the flight has been cancelled.
However we have not received the full refund.
The spice jet authority were contacted and following reply has been obtained.
You are requested to refund the full amount and appraise the development. At
[protected]@gmail.com, contact no.-[protected], [protected], [protected]
Yours faithfully
Ratnesh kumar sinha

Reply from spice jet
—
Dear sir,

Pnr: - df91ke

Greetings from spicejet!

This is in reference to the above mentioned pnr.

Please note that the above mentioned pnr has been cancelled with full refund. The amount has been refunded into the same travel portal account dated 14 september'17. We request you to please contact to the same travel portal/agent for the refund.

In case you need further clarification/assistance, please feel free to get in touch with us.

Thanks & regards,
Pankaj chaudhary
Senior executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

My trip id is[protected], dr shweta singhai i had called ms ashwini from cleartrip about postponing my flight on 23 sept 17 from bangalore to pune scheduled at 16:50 hours. Ms ashwini sent me a mail in which i had to book a flight on 23 sept at 21;05 hours she did not inform me that the link would expire if i disconnected the call. She did tell me that link would last for 10 min. So i booked the ticket on the link for an additional rs 2294 and the transaction was accepted.
When i did not receive an eticket, i called cleartrip again and they informed me that no ticket had been booked.
I talked to ashwini again and she said that this amount of rs 2294 will be refunded to me. However till date, no refund has been given for this.
Also i had to cancel my whole trip for which i only got rs 1061 from cleartrip (For to and fro ticket from bangalore to pune)

Please refund the money as soon as possible.
Dr shweta singhai

I have booked a round trip ticket trip id [protected] last june 2017 and has cost 1700+ aed. The airline cancelled the return flight. Cleartrip said that they will do a refund. I have booked a new one way flight that has cost me 1300+ aed. After almost 5 months they have finally processed the refund and all i get is 125 aed? I couldn't believe my eyes! I spent 3000+ aed for a flight that's supposed to be 1700+ aed and the refund is only 125 aed??!! Someone needs to sort this asap.

Dear sir/madam,
We smt. Manju kar and mr. Amar jyoti kar, pnr no-c48rmi, flight no-sg657 dt.03/10/2017 could not board due to medical emergency and also boarding permission was refused by medical team of spicejet and advise to immediate medical assistance.
As per their advise we have applied for refund the full ticket money to the spicejet on 04/10/2017.
After that they have been approved our request and instruct to contract you (Same travel agency) for full refund, as per their email dt.07/10/2017. We could not connect your toll fee number.
So, we request you to make initiate to refund the money as an earliest. Refund amount may be credited to a/c no[protected] of ratan das, united bank of india, balurghat br. Ifsc code-utbi0blu261. (Amount debited from this a/c when purchased)
With regards.
Manju kar & amar jyoti kar
Mob. No-[protected]/[protected]

My name is shailinder khurana, email id shailinder. [protected]@gmail.com
I can be contacted at [protected]
I made a reservation yesterday hyderabad/amritsar return
Return ticket was made for the same day, either by mistake or because of technical problem. I immediately called reservations and spoke to viraj, he could not help me, the only suggestion he gave me either to cancel the ticket or reschedule for which i had to pay rs 9600 that too with limited choice of airline and timings.
I have been cleartrip customer for many years. I am very disappointed with this experience. I swear to my god, i will use cleartrip ever again in my life and i will also suggest the same to other people.
Cleartrip upto 30% cashback on flight bookings & free cancellation: nothing happened, cleartrip misleading customers

Yesterday i have booked 2 round trip ticket for hyderabad to trivendrum amount got deducted with message showing transaction failed and i got no refund of money neither call to assist from company
Is this a act of fraud or any misleading thing or any sort of problem
The thing really irritating is no proper customer care.
I need my ticket or money immediately so i can book tickets if the transaction is not completed

My hotel booking through cleartrip (Trip id : [protected]) was unable to be completed for the hotel i had booked, because the hotel had changed hands in the time since i paid the deposit till the final payment was due. I was offered a choice to switch my booking to another hotel, or receive a refund of my deposit.

When i rang back, to ask for a cancellation and deposit refund, i was told i could not get a refund unless i paid the remainder of the full payment (Remember, this is for a hotel i could no longer book) and then they would give me a refund on cancellation (Less rs 100). But if i just cancelled the booking without paying the remainder of the full amount, they would not refund me the deposit.

This was so ridiculous, and after i had spent hours on the phone trying to resolve this problem previously, there was no way i could trust cleartrip to refund me anything - why would i risk a further rs 11, 958 when they had been so infuriatingly incompetent in helping me resolve this problem (Except the very first man i spoke with - he at least did everything to help and offered the deposit refund, but i needed time to work out the best response to this confusion. It was all the subsequent support and backend staff who cause such a problem).

Hi

I have booked a flight ticket from bangalore to amritsar round trip

1st transacation the payment was failed, i thought some issue with internet

So i tried one more time with same booking & done the payment. It was successful done & amount is rs 39000

But after booking i ve checked the flight ticket the return flight got changed, i ve booked direct flight but in back end they changed via delhi, extra 3 hours journey...

So what i did mistake is without connecting a customer care i ve cancelled a ticket,

Now i am waiting from 1 week about my refund amount still it is not credited to my account..

Trip id no [protected], dehradun to ahmedabad return (02/02/18 return 05/02/18)
Dear sir
The above said trip was booked in april'17.in may'17 i hv recd the mail regarding changes of flight number in d'dun to del segment as 9w2269 to 9w2837 without changing of time for 2nd feb 2018 and similarly del to d'dun segment as 9w2250 to 9w2827 without changing of time for 5th feb 2018. (Due to cancel of 9w2269 and 9w2250). Now yesterday i hv recd the mail regarding changes of timings in 9w2837 and 9w2827. Changes in time for 9w2837 to 16.35hrs dep (D'dun to del sector) for 2nd feb17 is affecting my onward schedule flight 9w647 booked under same id. Further change in time for 9w2827 (Del to d'dun) for 5th feb18 is affecting unnecessarily lay over at del.

It is therefore requested to look into the matter and do needful.
Arun chandwani
Mob no. [protected]

I have booked a ticket from patna to delhi, indigo on 03/10/2017 at 04:01:26 am. Rs. 2405 was paid by my credit card. But ticket not booked. There is no refund. I tried mant times to call your customer care no [protected]. But faild to call. I just want my money refund.
Flight details, indigo flight 12 october 2017 from patna to new delhi. Economic class. Booking date and time 03 october 2017 at 4 am.

I have tried to made reservation from cleartrip but that time money deducted and transfered
Through sbi in your account without making any reservation, all details provided
Below:
1) for your train ticket
Booking, amount tranffered to cleartrip rs.1221 pos [protected] at cleartrip txn#[protected]
date: 30th sept.
Hope you will verify it and refund soon.
Hoping for your favourable reply
Soon.
Thanks

with warm regards
yogesh kumar bhardwaj
[protected]@gmail.com
[protected]
+[protected]