ClearTrip Complaints & Reviews

Trip id:[protected].
Qatar situation forced us in to having to cancel booking in july.
Cleartrip staff assures us our refund would be paid back then within 45 days. We therefore spent more money with them and rebooked!
45 days later no refund no contact.
Several emails later no refund no contact. Each time we contact we get the same reply, please wait 4-5 days and most are told most definite sir you will get your refund.
It has now been over 3 months.
Totally unacceptable.
They are misleading and dishonest.
If they have an issue getting money off qatar, that is there issue. We paid them-they must refund us not use qatar as an excuse. I note, when i booked, both times within seconds on entering my details into their website, my phone rings and cleartrip want to help "clear" my payment. They make sure they get your money alright, but when they need to refund it they are scammers!

I booked a ticket with cleartrip on september 4 2017 (Trip id : [protected]) from kozhikode-abudhabi-kozhikode. It was a mistake and i cancelled that ticket on same day itself. Once i finished the cancellation i got a confirmation mail which says that the refund amount will be credited in 5 to 7 days. Now it's been more than 2 weeks. Everyday i do follow up with csr but still response remains same.

Dear all,

Please note that i had booked a flight ticket bangalore to kolkata for the 19th of october'17 (Trip id [protected]), and the ticket stated no cancellation charges applicable. However the very next day i rescheduled my flight for the 19th of november'17 (Trip id[protected] as the october booking had been mistakenly done.

Unfortunately i was very dissapointed to see that that i got a very nominal amount refund whereas you can check in the records that the ticket costed much more.

I would request you to kindly refund back the entire amount for my october ticket on my credit card ending with 1863 through which the ticket was bought.

Look forward for your co operation in this regard in order to maintain future relation and continuous association. Hope the matter is resolved at the earliest.

Thanks and regards,

Birendra nath das ([protected])

Father of srijib das ticket holder

We recently booked return flight tickets from london heathrow (Lhr) to vienna (Vie) via cleartrip (Ticket id[protected]. The outward flight had no checked in baggage so we additionally paid for one piece online. The e-ticket (Attached) specifies that the return flight from vienna to london had one checked-in bag as part of the ticket. However, on arrival at the airport, we were told that there were no bags paid for - we were charged 40 eur to check-in the bag.

This is clearly an error on cleartrip's part. If we were informed in advance, we could have paid for the check-in baggage online and saved the charges at the airport. Moreover, if the ticket does include one piece, we have been incorrectly charged for this by austrian air.

We would like to request a refund for the 40eur (Receipt attached).

Yours sincerely,

Krishnakumar

I tried booking an indigo ft. On 17th september, 2017 for my journey from imphal to new delhi for 22nd september, 2017. Necessary payment from my sbi account amounting to [rs.8702/- (#[protected] & rs.8702/- (#[protected]] have been deducted. However, e-ticket is made available to me till date. Please help in refunding the above said amount as i have already booked my ticket from a travel agency. I tried my best in contacting the cleartrip customer support but it was of no use as they did not my transaction id of the flight.

Waiting for your reply & help.

I had booked a flight sk822 and sk 1469 on 23 rd pnr unodh3 september from amsterdam to copenhagen with checked in bag and handbag. But the scadinavian airline site is showing no baggage. I have already paid charges for the checked in bag from cleartrip through which i booked my ticket. I do not wish to pay extra luggage charges. Please do the needful and make sure i have a checked in bag

Ticket for dibrugarh - guwahati vide trip id[protected] was cancelled, but till now refund is not process, except a minimum amount of 666/-, against which i received only a sms. Please let me know, when refund will be credited to my card.

Please revert back

Regards
Alok kakoty
[protected]
Alok. [protected]@gmail.com

Ticket was booked in indigo flight, from pune to indore and back vide your trip id[protected] for divisional commissioner nashik mr mahesh zagade on 11/07/2017 at 1441 hrs total payment of rs 9551/- paid, through credit card of mr vijay sonwane.
Same was cancelled at 1659 and 1708 hrs respectively. Cancelled indigo itinerary - seuu2a. Numeric booking id[protected]. Total credit in price summary inr -1, 905.00 and
Indigo itinerary-e8pvks. Numeric booking id[protected]. Total credit in price summary inr -2, 746.00 shown in cancelled ticket.
Total payment of rs 9551/- is deducted, from credit card of mr vijay sonwane and same is cut from the sbi account.
As on today cancellation amount is not credited to mr. Vijay sonawane account.
So, please do the needful accordingly to pay the money.
Thanking you

Hi,

I have booked 3 tickets on 2nd sept, 2017 but amount got deducted 6 times. I had called customer care numerous times and they told me that it will get refunded in 3-4 working days. It has been over 2 weeks now and still no amount has been refunded.
I have already sent the bank statement and got a case id #03639195.
I am highly dissappointed with such kind of service. If there is some issue in your payment option then kindly get it corrected.
Moreover, the onus should be on you to refund the money if it has been deducted without booking but you guys dont do that even on calling several times.
Kindly expedite your process and refund the amount without any delay.

Thanks and regards,
Kamran ansari

I have booked 4 air ticket for hyderabad to kolkata, by air india flight dated 15th sep 2019 at 1.05 pm by clear trip.com on 19th june 2017.

When i have reached rgi airport hyderabad on 15th sep on 10 am for check in, air india authority staff have checked my e - ticket, print out of cleartrip.com which i have brought with me and confirm, that my entire pnr was cancelled on 19th of june 2015 just after 5 hr by cleartrip.com when i have booked my ticket by cleartrip.com

When i have communicated the same with clear trip (Customer care number +91 [protected]), they said the ticket is alive and not cancelled by cleartrip.com.

I have communicated the same with air india and clear trip more then 50 times but at last they did not allow me to board in flight and after 8-9 hr. I have returned back with my family and kids to my hyderabad resident.
Air india provided me the print of my cancelled ticket with valid stamp and signature and i have sent the same to the clear trip with case id : 03623836, but clear trip not recognizing the same and not refunding my money back or not arranging other ticket.
My father age is 75 + year he is suffering from lungs (Very high elegy and sinus) problem and we have to reach kolkata for his scheduled treatment.

No one from clear trip or air india have addressed my problem sir.

My humble request is, to take the appropriate disciplinary action and do cancel the license for booking online flight ticket of clear trip and do the needful to refund my money with appropriate penalty to clear trip.com authority.
Kind regards,

Kundan kumar
Mobile : +[protected]

This is regarding udf reversal on my

Cleartrip ids: [protected] (Jet

Airways: blr-del), [protected] (Air

India: del-kol) for 6 passengers. I

Have been writing emails to

[protected]@cleartrip.com for the

Past 10 days but without any

Success. The trip is supposed to

Start barely after 10 days, but no

Sign of gst reversal which is a

Sizeable amount.
On the other hand, bookings i made

With other travel websites like

Makemytrip and with airlines like

Spicejet before june 30, 2017 for

Travel in nov 2017 and feb 2018, the

Amount has been duly refunded back

To my account.
The main problem with cleartrip is

That it does not give even a

Timeline when the money will be

Refunded.

Trip id:[protected]
Round trip booking from bangalore to jaipur
Total fare was 13848 including convenience fee

I used 1500 wallet balance and coupon ctappaxis which is supposed to give me further instant cash back of rs 500

This makes my net bill after all adjustment rs. 11848
But my account is debited by rs. 12348
You are therefore requested to refund rs. 500 to my account as soon as possible

Dear concren,

This is to inform you that i ashish kumar had booked 4 flights tickets of air india from delhi (Indira gandhi international airport) to gaggal airport (Dharamshala, himachal pradesh) and vise versa from 23 september 2017 departure to himachal pradesh and 02-oct-2017 return to delhi for my parents in name of shri om prakash and smt bimla devi, fight details attached for your reference;

Please note that as per fare charges confirmed and communicated by air india for above mentioned journey and return journey is inr 35120 inclusive of taxes, but cleartrip service provider has charged amount of inr 39522 inclusive of taxes i. E... Inr 4402 is charged excess and it had disappointed as such a big company has given false fare details to its customers and charging excess amount.

Hence requesting your intervention on the same and further requesting your concern for refund of excess amount charged to us.

Regards,
Ashish kumar
+[protected]

#cleartrip #cleartripwallet #complaint #slowestrefundmode

Trusting Cleartrip about their fastest refund menthod, Cleartrip Wallet, choosing the same has put me in a big trouble now.
Cancelled two international flight tickets on Sept 11, and even after 6 days today, there is no trace of refund.
Each time I follow up, the CSRs give different reasons. First CSR was a lady, and she asked me to contact Emirates for refund, which when I did, I was told by Emirates that agent has to follow up with Airlines for any booking done through the agent.
Then, I was informed that it is due to a technical issue in Cleartrip's system that the refund is getting delayed.
Today, I was informed that Cleartrip doesn't have enough people in their backend team to process the refund.
I thought of booking the next set of flights with this refund amopunt, and that was the reason why I had chosen Wallet option. I want to book the flights before the fares go high. And, I am stuck with no option.
I requested Cleartrip then to change the refund mode from Wallet to the original payment mode (Debit card), so that I don't need to wait for this amount before booking the flights. The request was straight-away denied.
It is not a small amount. I spent 2350 Dirhams which is equivalent to approx 42000 INR.
Customer care agents are not giving a timeline to the resolution. Moreover, they behave rudely to consumers???

Guys, please be very careful while booking tickets through agents like Cleartrip. Book flights only if you are sure. Because, if you have to cancel the booking, then you will end up on waiting infinitely to get your money refunded.

I have booked a ticket(refudable) on July 9, 2017 through cleartrip vide Trip ID : [protected] for 3 persons. I cancelled the ticket partially(2 persons) on 5 Sep'17 through cleartrip which showed that refund amount will be credited within 5-7 days. However no refund was provided by saying it as a " “Friends and Family Special”. Pse check& clarify.

I have flight ticket booked in cleartrip website from guwahati to visakhapatnam
On august 31st 2017, but not confirmation my ticket and not refund my money till date last 10 days i talk with customer care 2 days...2 days its prolong the time plz my amount refund my account
Trip id :[protected]
Name:pawan kumar ray
Booking date:[protected]
Boarding bate:[protected]

Dear management of cleartrip company. On 16 july i cancelled my ticket and i get from your company email, that you refund my money in 96 hours!!
But now already 2 month finish, still my money not refunded...
Please check my trip id and refund my money back.
You are big company but losing your reputation on small problems..
With best regards anvar
[protected]

Cancellation confirmation for moscow - dubai one-way flight — trip id [protected]
Cleartrip refunds
кому: [protected]@mail. Ru

16 июля, 17:39путешествия
Ticket cancelled
Cleartrip
Step 1
This email is to notify that we've processed your cancellation request
Step 2
We'll send you an email with your exact refund amount soon
Step 3
Your bank will credit the amount into your account
Hi anvar,

Your trip is cancelled for the following passengers.

We will take 96 hours to process your refund. After we process the refund, if your refund amount is more than zero, it should appear in your account in 5 to 7 working days depending upon your bank.

Flight passengers revoked
Azerbaijan yollary azerbaijan yollary
J2 8851 moscow → baku
Thu, 20 jul 2017
Mr mr anvar rafiyev
Pnr: eez43
Flydubai flydubai
Fz 8710 baku → dubai
Fri, 21 jul 2017
Mr mr anvar rafiyev
Pnr: c87cyq

Refund not processed for more than 5 months now. Complete Details as in below trailing mail.

On Jul 6, 2017, at 7:57 AM, Customer Support wrote:

Dear Mr. Sharash Prabhu,

Thank you for writing to us under trip id [protected].

We understand your concern regarding your refund.

We have forwarded your mail to our refunds team to check your refund amount for sector New Delhi - Chennai one-way.

We request you to give us more 3-4 working days.

We appreciate your patience and cooperation in this matter.

Thank you for choosing Cleartrip for your travel needs.

Regards,

Kanchan Mhatre
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

I booked a ticket on cleartrip.com on 11th september with trip id [protected] but the amount of rs 9968 has been deducted twice from my hdfc bank with ref no[protected]Narration ccaei1ayq750/ccacleartripprivatel) and[protected]Narration ccaei1ayq751/ccacleartripprivatel) account. You are requested to expedite the refund.

C. P. Khanduja
[protected]@gmail.com

I had booked deluxe double ac room in hotel olive regency, near town hall, banerji road, cochin through cleartrip for one day i. E from 12.09.17 19.00 hrs to 13.09.17 16.00 hrs. The bill amount for one day was rs.1960/- with services like complimentry b/fast, ac, tv, hot water, sofa etc. The room was booked by me after seeing the photographs of hotel displayed in clear trip. Since i was in a hurry, i could not go through the review. Once i booked the above hotel, cleartrip had asked for my credit. Card details and rs. 5 /- was charged from me. I went to the hotel with my family anticipating an affordable stay with clean rooms, bathrooms and fixtures as the amount charged was rs. 1960/- for one day. The amount being charged by a 3 star hotel is less than the above.
It is regretted to inform that my stay was horrible and there was no value for money. Rooms were un cleaned, stained bed sheets, uncleaned bathrooms, no hot water facility as projected. All commodes were in broken state. Walls were stained and roofs were having some black mark, which is caused due to water leakage. The hotel is not maintained at all. I dont understand why cleartrip is promoting such hotels. The customers are booking through you by seeing the photographs you uploaded. Before checkin i asked them about my free b/fast. They told you tell me what you want, will arrange that. I asked them about the restaurant. They replied that they dnt have a rstaurant but they will get the b/fast from outside as per my demand. If the hotel doesnot have a restaurant, then y d hell cleartrip indicates complimentry b/fast. I am also from a hospitality industry and i stayed in many star hotels. Even in small 2 star hotels, they have their own restaurant and buffet is arranged for their guest as complimentry and are charged less than the above price. Next day morning, before i ordered for b/fast, they brought 4 idli and 1 vada - 2 plates. When i told them i didnt order this, they reluctantly replied that this is what we give to guest as complimentry b/fast. It was not told to me before. That two plate idli would cost max of rs.100/-. It is nothing but pure cheating. I would request cleartrip not to involve in such things. What are you gaining by cheating public. Dont be happy with the rs.5/- you charged as your service charge. Before you post something in your website, please see the hotel and their rooms. The room provided to me was not worth rs.1960/-. This was not expected from cleartrip and i would request you to remobe the above hotel immediately from you site so that poor public like me will not be cheated again.

Regards
Nibu sam