ClearTrip Complaints & Reviews

Refund not processed for more than 5 months now. Complete Details as in below trailing mail.

On Jul 6, 2017, at 7:57 AM, Customer Support wrote:

Dear Mr. Sharash Prabhu,

Thank you for writing to us under trip id [protected].

We understand your concern regarding your refund.

We have forwarded your mail to our refunds team to check your refund amount for sector New Delhi - Chennai one-way.

We request you to give us more 3-4 working days.

We appreciate your patience and cooperation in this matter.

Thank you for choosing Cleartrip for your travel needs.

Regards,

Kanchan Mhatre
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

I booked a ticket on cleartrip.com on 11th september with trip id [protected] but the amount of rs 9968 has been deducted twice from my hdfc bank with ref no[protected]Narration ccaei1ayq750/ccacleartripprivatel) and[protected]Narration ccaei1ayq751/ccacleartripprivatel) account. You are requested to expedite the refund.

C. P. Khanduja
[protected]@gmail.com

I had booked deluxe double ac room in hotel olive regency, near town hall, banerji road, cochin through cleartrip for one day i. E from 12.09.17 19.00 hrs to 13.09.17 16.00 hrs. The bill amount for one day was rs.1960/- with services like complimentry b/fast, ac, tv, hot water, sofa etc. The room was booked by me after seeing the photographs of hotel displayed in clear trip. Since i was in a hurry, i could not go through the review. Once i booked the above hotel, cleartrip had asked for my credit. Card details and rs. 5 /- was charged from me. I went to the hotel with my family anticipating an affordable stay with clean rooms, bathrooms and fixtures as the amount charged was rs. 1960/- for one day. The amount being charged by a 3 star hotel is less than the above.
It is regretted to inform that my stay was horrible and there was no value for money. Rooms were un cleaned, stained bed sheets, uncleaned bathrooms, no hot water facility as projected. All commodes were in broken state. Walls were stained and roofs were having some black mark, which is caused due to water leakage. The hotel is not maintained at all. I dont understand why cleartrip is promoting such hotels. The customers are booking through you by seeing the photographs you uploaded. Before checkin i asked them about my free b/fast. They told you tell me what you want, will arrange that. I asked them about the restaurant. They replied that they dnt have a rstaurant but they will get the b/fast from outside as per my demand. If the hotel doesnot have a restaurant, then y d hell cleartrip indicates complimentry b/fast. I am also from a hospitality industry and i stayed in many star hotels. Even in small 2 star hotels, they have their own restaurant and buffet is arranged for their guest as complimentry and are charged less than the above price. Next day morning, before i ordered for b/fast, they brought 4 idli and 1 vada - 2 plates. When i told them i didnt order this, they reluctantly replied that this is what we give to guest as complimentry b/fast. It was not told to me before. That two plate idli would cost max of rs.100/-. It is nothing but pure cheating. I would request cleartrip not to involve in such things. What are you gaining by cheating public. Dont be happy with the rs.5/- you charged as your service charge. Before you post something in your website, please see the hotel and their rooms. The room provided to me was not worth rs.1960/-. This was not expected from cleartrip and i would request you to remobe the above hotel immediately from you site so that poor public like me will not be cheated again.

Regards
Nibu sam

I had booked tickdets through clear trip 9th sept - return 12th sept:
Pnr: u9y62s
Ak damani
Pnr: ffw3rn
Ak damani
Pnr: hdhf4x
Sunita damani
Bhawna damani.

While booking it does not have putting gst number, so i called and mailed clear trip to add gst and send gst invoice but they refuse to do so.

Kindly hlep me to get gst invoice of all my bookinhgd
My gst...

My name is Kalyani. I have tried to do a reservation of five tickets for a train in a cleartip app on 13 th September from duvvada station to Vijayawada. But in that process I can't able to login to isrtc so I had lost my money which is of cost rs.752 without booking tickets.so please kindly refund my money. Please resolve my issue as soon as possible.

Good day, i booked ticket on aug 17 from trv to dxb, but unfortunately i was cancelled my ticket on 15 of august. Same day cleartrip customer executive commited me rs 11, 150 will refund, on aug 24 morning i got one mail rs 1100 will credit on my account. I contacted customer care they committed me rs 10500 will refund within 3-4 days after checking my call records and conversations. Till now nobody is responding, everytime they are telling they will arrange the call back... But not even one missed call didnt received in my number.. These cleartrip is cheating the customers... If possible do anything for me.. This not a matter of money.. They are cheating people..

Dear sir,
We have booked air tickets from flight xp sight by using internet facility through credit card but we have not received any confirmation from cleartrip and also neither received receipt of payment made to cleartrip nor received copies of tickets on our registered mail id. Amt ₹10272 is already debited to my credit card account. You are requested to send us copies of tickets on my mail id. We have not received the trip id too.

Thanks regards,
Shrikrushna mulay

I have booked return ticket from new delhi to dubai through clear trip. When i was booking ticket i have seen the ticket price is inr 14100 but when i have booked ticket and confirmed the payment i have been charged inr 15800.00. I m aware and agree with your convince fee. Even you add that, u over charged inr 1000.00. Please let me know how you are going to resolve this issue.

Hi, this is in regard to the flight tkt booked for 11th august from delhi-hyderabad-delhi same day, but due to some reason flight rescheduled / postponed to 19th aug. The total difference amount was approx. 5000 rs which was supposed to be credited to my account. I contacted airlines & they informed that the amount has been refunded to the cleartrip & from there i will get the refund. I contacted cleartrip they told that the amount has been received & it will be credited in my a/c in 10 working days. After 15 days i called customer care again, executive said yes it will be done in next 3 days & sorry for delay. But again it was not done & i called again now every time the executive give me different answere like right now they are not able to contact the finance team or they will arrange a call back from the concerned department and so on. Now the real story & the true face of cleartrip started revealing from here. Now no matter how many calls you make & ask them to sent a mail confirming for the refund they don't listen you. They keep your phone on hold for long time & then either it disconnects or they ask to call back again. Today also they confirmed that i will get a call from commercial department, but no call received. Now they say that refund will not be made as its been a month. Now i am so frustated & irritated that i will take this matter to consumer court because these kinds of fraud practice by by these company's must be stopped.

1)Trip ID [protected]. On[protected] wrongly booked Mumbai-Delhi sector but we had opted for Goa-Mumbai sector and Rs 13482 was deducted from my card, immediately i cancelled the ticket refund of Rs 5274 received.what about the loss of Rs 8208.

2)Trip ID [protected]. On[protected] wrongly booked Mumbai-Goa but we had opted for Goa-Mumbai Rs 7352 was deducted from my card immediately i cancelled the ticket .Refund of Rs 1902 received.what about the loss of Rs 5450.

TOTAL LOSS OF Rs 13658

Dear sir,

On 04th september i tried to book a train from new delhi to amritsar for 07th oct.2017. Then i log in to your web site and continued up to payment. My credit card got debited inr 910/= there after i couldnt get any detail about my ticket.. I got a msg from my bank saying inr.910/- payment made to trip advisor. Therefore please advice me what do i need to do to get that payment back?
Thanking you..!

My name : kuruva vithanage wajira hemantha
Passport no. N 5196970

I was booking train tickets from borivali to jaipur. I entered the passenger details and the bank details. Cleartrip asked for irctc user id and password. I entered. Then the payment got processed and a message appeared that booking will be confirmed once irctc webpage is reached. Then it directed me to that page, but dont know what went wrong, it didnt direct me though my money was debited. When i logged to irctc with my user id there was no booking history, that clearly means that amount is debited and i have not got the tickets as well. I want the refund of the same now,

Dear sir,
I have made bookings from bangalore to new delhi through cleartrip.com
Your booking details
Bangalore → new delhi thu, 9 nov 2017
Indigo indigo
6e-132
Blr 06:05
9 nov 2017
Kempegowda international airport, bangalore
2h 40m 08:45 del
9 nov 2017
Indira gandhi airport, new delhi, 1
New delhi → bangalore mon, 13 nov 2017
Indigo indigo...

Dear sir,

Iam hari rizal from chennai. Just now i have book the tickets on cleartrip from chennai to guwahati airport. Payment has been debited in our account. But air tickets & trip id not provide in our website. Kindly check and confirm the tickets immediately.

Passenger name 1 = hari pd rizal

Passenger name 2 = mukti bahadur chetry

From : chennai - guwahati

Flight no :
Indigo
Indigo
6e112
Chennai → guwahati
Tue, 12 sep, 2017
05:20 — 08:15
2h 55m, non — stop

My contact no : [protected]

I booked flight for delhi to srinagar for 8th of august 2017 my trip is [protected]. Airline was go air flight number was go air g8 128 the flight was cancelled by airline itself. They called me and told i will be getting full refund by same mode of payment by cleartrip. They also confirmed go air has refunded complete amount to cleartrip on 27th august. It's been more than 1 month when ever i call cleartrip customer care. They always say please wait for 2-3 days more. I really can't understand whay have they been doing for past 1 month. I will be filing a petition under consumer court against cleartrip being fraud and fooling customers.

Dear clear trip team
I am an unfortunate passenger who had opted to book flight through clear trip.
My trip id: [protected]
I wanted to spend 8 days in bahrain. Unfortunately for first two days i havent received my baggages and i could go out or shop as i didn't have any clothes. Most importantly my child's medicine weren't available and also couldn't be used later as we aren't aware which condition the baggages were kept. We had to buy medicines as well as few clothes for us in order to cover up for the first two days.
Unfortunately upon the return to abudhabi from bahrain, my baggages are still missing and it seems the airlines didnt have sufficient time for baggage transfer. They are blaming the booking company and me. Now tell me if it is my mistake for my baggage to be lost. Who will take responsibility of this incident. I believe it is an equal ownership by all parties apart from the passenger.

Dear sir,

This refers to double deductions made for a single transaction by your bank against my kotak bank customer id 34271126

I made a transaction with kotak mahindra for booking flight tickets clear trip the first transaction was rejected but the payment was deducted and the same transaction when done next instance i got the tickets booked. Pl refund thank you for using your kotak debit card xx5083 for5358 at [protected] on[protected]:54:22 the transaction reference no is[protected]

You are requested pl ease review and refund the amount deducted inr 5358 against transaction reference no is[protected].

Pl do the needful and confirm.
On sat, sep 2, 2017 at 4:49 am, wrote:
Dear customer,

Thank you for using your kotak debit card xx5083 for rs. 5358 at [protected] on[protected]:54:22

Account no xx8413 has been debited for the same.

The other booking which was done once the transaction was declined is

Thank you for using your kotak debit card xx5083 for rs. 5358 at [protected] on[protected]:55:42

Account no xx8413 has been debited for the same.
The transaction reference no is[protected]

Kindly pl refund the double deductions made for the single booking at the earliest.

Regards,
Ravikant vishal
+91 [protected]

Trip id - [protected].

I cancelled my round trip route bangalore - delhi on 31st august and asked for a refund to my clear trip wallet. The email i got for cancellation confirmation said the refund will be processed within one day! They also recommended a wallet reimbursement for faster claims settlement. Today is the 3rd day and i don't have any reimbursement nor has it been processed.

I called customer care twice and they said it was a technical glitch and i should get the amount in my wallet in the next 4 hours! It's been 24 hours after the complaints and no money has been credited.

I just want to highlight that cleartrip charges a convenience fee for any service but we don't see that quality of service. Unfortunately the indian consumer rights are so pathetic that these organisations can get away with any nonsense.

I need assistance and i will do whatever it takes to nail such unscrupulous practices.

I have made booking for flight ticket from chennai to pune on 01 sept 2017. During booking message received "oops" ticket not booked and money will not be deducted and make another payment. Hence i tried again and again for several times. But received message from credit card bank that amount has been deducted. I confirmed the money deduction from the banker. I didn't receive any transaction id also. I couldn't able to contact customer care also. Finally i didnt' get a ticket and also not received any message through mobile or e-mail which i already provided during booking. Now i request cleartrip management to refund the money which several times deducted by bank immediaely without further delay since amount involved is huge.

I have been trying to call the customer care numbers but all of them ask for a trip id which i do not have and then there is dead air in the call, booking for flight from guwahati to new delhi dated 8th october 2017 did not go through message was webpage not availbale, the credit card transaction went through however no refund has been made yet for amount of rs5711. Bank has given me the trs code 000938, kindly cancel the transaction so the money is returned to the bank at the earliest.

Thank you for your assistance.