ClearTrip Complaints & Reviews

Trip id - [protected].

I cancelled my round trip route bangalore - delhi on 31st august and asked for a refund to my clear trip wallet. The email i got for cancellation confirmation said the refund will be processed within one day! They also recommended a wallet reimbursement for faster claims settlement. Today is the 3rd day and i don't have any reimbursement nor has it been processed.

I called customer care twice and they said it was a technical glitch and i should get the amount in my wallet in the next 4 hours! It's been 24 hours after the complaints and no money has been credited.

I just want to highlight that cleartrip charges a convenience fee for any service but we don't see that quality of service. Unfortunately the indian consumer rights are so pathetic that these organisations can get away with any nonsense.

I need assistance and i will do whatever it takes to nail such unscrupulous practices.

I have made booking for flight ticket from chennai to pune on 01 sept 2017. During booking message received "oops" ticket not booked and money will not be deducted and make another payment. Hence i tried again and again for several times. But received message from credit card bank that amount has been deducted. I confirmed the money deduction from the banker. I didn't receive any transaction id also. I couldn't able to contact customer care also. Finally i didnt' get a ticket and also not received any message through mobile or e-mail which i already provided during booking. Now i request cleartrip management to refund the money which several times deducted by bank immediaely without further delay since amount involved is huge.

I have been trying to call the customer care numbers but all of them ask for a trip id which i do not have and then there is dead air in the call, booking for flight from guwahati to new delhi dated 8th october 2017 did not go through message was webpage not availbale, the credit card transaction went through however no refund has been made yet for amount of rs5711. Bank has given me the trs code 000938, kindly cancel the transaction so the money is returned to the bank at the earliest.

Thank you for your assistance.

My trip id is [protected]. I booked the flights (Sri lankan air lines) on 16th june 2017 and cancelled the bookings on 20th june 2017. Still i did not get any refund. I paid indian rs. 41652 for my booking. Once i contacted the mumbai office and they said they have sent and email to sri lankan air lines and they will refund the money as soon as they get it from sri lankan air lines. But still i did not get my refund. Today when i tried to contact the mumbai office they ask to enter the last four digits of my trip id. When i entered it they say it is not valid.

This is to inform you that i have cancelled my flight booking due to qatar situation recently last june 2017.
This cancellation has now reached more than two months and there been no re reimbursement so far.
I have spoken to your agent on the phone and advise to keep waiting as the airline did not reimburse the money...
I was informed that policy states 45 days before the money are refunded
(Agents have spoken to pratam shariif and christian was the last agent i spoke. Promised to call me back after 48 hours but has not replied back

Very irresponsible people working in clear trip. Each person im talking to will say i transfer u to another team.. Another team... They are the least responsible travel agency i have ever seen. I had made booking through other agencies also.. They make a refund or reply within seconds or matter of minutes... These people they make us wait for hours altogether to know about the next step and most of the time its useless... Keeps shuttling us between them and the airline.. Call the airline because they cant do anything about it.. I[censored] cant then close the agency and sit at home.. Please anybody responsible reading this make amends in ur company or at the least be responsible for the people paying u guys the money.. Dont have that attitude that after payment u neednt take responsibility.. There something called as basic manners..

Very poor service

For the past two days i am trying to do a date change and each they make me wait more than 20 minutes, but the work is not completed.

I want to know whether you people are able to solve a problem or not, my ticket date is 14th september 2017 and i want to change the date to 31st august 2017 (By tomorrow) please do the needful at the earliest

I booked indigo flight ticket today from cleartrip for first time and payment is deducted from my account but i did not get ticket and when i am trying to
Contact to customer care of cleartrip at this no [protected] then it is asking for trip id which is not yet generated so what i do? Cleartrip people do something
Reissue the ticket or immediate refund my money

E mail - dibyendub. [protected]@maruti.co.in

I made an online payment to cleartrip for a flight booking. The payment got deducted from my account but there is no pnr generated.
They displayed a message stating "amount is not debited" but amount has been debited from my back on 25th august 2017.
When i am calling the customer care they are asking for trip id to proceed. They have no proper mechanism to deal with such issues or rather intentionally not providing contact details. This is ridiculous not providing any means to speak to even a customer care executive

Hi,

This is an incident happned with my friend kunal on 25th aug 2017.

There is amount 7953/- deducted from his credit card despite of cancellation of booking through call with customer care of clear trip. Primarily he didn't like the room and property wat not maintained as well. More over it was absolutely different from what portrayed on your cleartrip website. Because of these reasons, he didn't even check-in. The same was well communicated to resort manager and to clear trip customer care. He had to scarp his vacation plan because it's not worthwhile to spend it in a resort like fantasy golf, bangalore.

Cleartrip should be apologetic for this. However, shocked to see that cleartrip has deducted entire booking amount from his credit card and there was no otp asked for.

Now a days when most of travel booking companies are offering free cancellation if you remember the advertisement of make my trip (Ranveer and aliya bhat).

Even there is no hotel in indian market which charges full amount for not occupying the room. Thus, this clearly indicates malafied intentions of the company to misrepresent to the public at large interest to sell and make the illegal profit at expenses o[censored]nwary customers.

This has caused kunal an immense mental pressure and harassment.

Money got transfered to his account through following msg from bank side :

Inr 7953 was spent on your credit card xx9023 on 25-aug-17 at cleartrip. Avbl lmt: rs. Xxxxx track spends with axis mobile: axisbank.com/ccdl

Let's be aware of and alert from fraudulent.

In jetairways pnr status the infant surname is missing
Kindly resolve
Booked in cleartrip. Ae
Received the booking as follows
Trip id: [protected]
Pnr: njtzkm

Mr jayachandar ayyavoo
Mrs shyamalambika mohanavel
Miss jayavarshitha jayachandar

But as per jetairways

Mr jayachandar ayyavoo
Mrs shyamalambika mohanavel
Miss jayavarshitha j

I have booked 2 tickets from new delhi to birmingham through cleartrip [trip id [protected]]. I have cancelled one ticket on 10th august'17. I was informed through e-mail that it will take 96 hours to process the refund and the refund amount will be credited my bank account in 5 to 7 working days. Till today i. E. After more that 15 days customer care people of cleartrip even not able to give me the refund amount and its status.

Company's address is:

Cleartrip pvt. Ltd.

Unit no. 001, ground floor, dtc building, delisle road,
N. M. Joshi marg, lower parel (E),
Mumbai 400011, india

It is very sad that you have a very poor service. You don't delay to deduct money from my bank account. But when it comes to refund you are taking weeks. Had enough patience. Now it's time. I had a huge loss. My trip id was [protected]. The flight was on the 25 th aug..


You have deducted a lot of money amounting to almost 17 thousand rupees. It was fool of me to book on this website but that was my fault. Now i give you 1 week to refund my money or else i will file a case against you and i dare you to do it as soon as possible. Crooks do it fast. I dare you twice.

I have been on 2 conference calls with emirates customer support and cleartrip support floor supervisors priya and kalpdev as cleartrip advisors have been asking me to pay inr 5500 for 15 kgs student baggage allowance which emirates confirmed on call should be free. Both kalpdev and priya who are cleartrip floor supervisors have made a note of it that emirates is ready to give me 15 kgs of baggage allowance for free on my student visa but...

Trip id[protected]. I made online booking for bengaluru to adelaide return flight. I called cleartrip to make a modification in the return sector and duly paid the extra amount of ₹ 8000 for same. Even after clear instructions on flight numbers and dates, the concerned operator booked wrong flight with very long layover. I am calling cleartrip daily since 7 days, repeating my detailed complaint to new operator everyday but no one is taking any action. They promise call back which they never do. Cleartrip is least concerned about customer's complaints. Please help.

I had made booking on Cleartrip for travel to Singapore Trip ID[protected]. The checkin baggage fare was displayed as S$15 for 15kg. Based on this information, I made the booking. But, after the booking was completed, the airline sent mail that the checkin baggage fare is USD 35. The wrong information displayed by Cleartrip is causing me a loss of about Rs 12000 (3 return tickets baggage fares). Multiple calls to Cleartrip customer care has not helped as they either cut the call or don't call back with the update.

I receive a n emailthat my ticket was rescheduled from 1h35m layover to 11h layover for saudi arabian airlines w/c was really bad thats why i call back yo cleartrip to help me sort it out, all my calls was given a promise they will call me back, 3 days, 4 hrs and again another promise, i was having this issue more than a week now, i want them to give them my money back so ican book a new ticket while i still have time, my cleartrip i. D is [protected].. My wife is pregnant and we are so much stress now... Pls help us.

I have recently booked 3 tickets from guwahati to bengalore and back for my family vide trip id[protected] and once again for the same destination for my self vide trip id [protected] online directly on 18.08.2017 and 20.08.2017 respectively. But i am surprised that cashback benefit of rs. 600/-only was given for second occation only. Why no cash back was is given for the first occation.
Kindly forward the cashback benefit for the first one.
My mail address is — [protected]@gmail.com

Jayanta bhattacharjee

Dear sir,

I booked the ticket to thiruvananthapuram to bangalore on 31-july-17 for the following
Thrivandrum - bangalore one-way flight is confirmed.

Your trip id is [protected].

After that i cancelled the ticket due to heavy traffic on the road i cannot able to reach on the time to airport.
Kindly provide the details refund money how i can get the money.?

Cancelled date - july 5th
Travel date - july 13th
Trip id[protected]

I have informed cleartrip. Sa well in advance for cancellation of 3 tickets from dammam to coimbatore one-way. But they have failed to cancel the ticket, failed to inform air arabia (Airline to be travelled) about the cancellation. Hence, after the journey date have been crossed, air arabia has considered it as no show. I have called cleartrip customer care 15 times explaining the same story again and again but they are trying to neglect my request and make sure they don't give any refund.

I request the consumer forum to take strict actions and get my money refunded as soon as possible.