ClearTrip Complaints & Reviews

Very poor service

For the past two days i am trying to do a date change and each they make me wait more than 20 minutes, but the work is not completed.

I want to know whether you people are able to solve a problem or not, my ticket date is 14th september 2017 and i want to change the date to 31st august 2017 (By tomorrow) please do the needful at the earliest...

I booked indigo flight ticket today from cleartrip for first time and payment is deducted from my account but i did not get ticket and when i am trying to
Contact to customer care of cleartrip at this no [protected] then it is asking for trip id which is not yet generated so what i do? Cleartrip people do something
Reissue the ticket or immediate refund my money

E mail - dibyendub. [protected]@maruti.co.in

I made an online payment to cleartrip for a flight booking. The payment got deducted from my account but there is no pnr generated.
They displayed a message stating "amount is not debited" but amount has been debited from my back on 25th august 2017.
When i am calling the customer care they are asking for trip id to proceed. They have no proper mechanism to deal with such issues or rather intentionally not providing contact details. This is ridiculous not providing any means to speak to even a customer care executive

Hi,

This is an incident happned with my friend kunal on 25th aug 2017.

There is amount 7953/- deducted from his credit card despite of cancellation of booking through call with customer care of clear trip. Primarily he didn't like the room and property wat not maintained as well. More over it was absolutely different from what portrayed on your cleartrip website. Because of these reasons, he didn't even check-in. The same was well communicated to resort manager and to clear trip customer care. He had to scarp his vacation plan because it's not worthwhile to spend it in a resort like fantasy golf, bangalore.

Cleartrip should be apologetic for this. However, shocked to see that cleartrip has deducted entire booking amount from his credit card and there was no otp asked for.

Now a days when most of travel booking companies are offering free cancellation if you remember the advertisement of make my trip (Ranveer and aliya bhat).

Even there is no hotel in indian market which charges full amount for not occupying the room. Thus, this clearly indicates malafied intentions of the company to misrepresent to the public at large interest to sell and make the illegal profit at expenses o[censored]nwary customers.

This has caused kunal an immense mental pressure and harassment.

Money got transfered to his account through following msg from bank side :

Inr 7953 was spent on your credit card xx9023 on 25-aug-17 at cleartrip. Avbl lmt: rs. Xxxxx track spends with axis mobile: axisbank.com/ccdl

Let's be aware of and alert from fraudulent.

In jetairways pnr status the infant surname is missing
Kindly resolve
Booked in cleartrip. Ae
Received the booking as follows
Trip id: [protected]
Pnr: njtzkm

Mr jayachandar ayyavoo
Mrs shyamalambika mohanavel
Miss jayavarshitha jayachandar

But as per jetairways

Mr jayachandar ayyavoo
Mrs shyamalambika mohanavel
Miss jayavarshitha j

I have booked 2 tickets from new delhi to birmingham through cleartrip [trip id [protected]]. I have cancelled one ticket on 10th august'17. I was informed through e-mail that it will take 96 hours to process the refund and the refund amount will be credited my bank account in 5 to 7 working days. Till today i. E. After more that 15 days customer care people of cleartrip even not able to give me the refund amount and its status.

Company's address is:

Cleartrip pvt. Ltd.

Unit no. 001, ground floor, dtc building, delisle road,
N. M. Joshi marg, lower parel (E),
Mumbai 400011, india

It is very sad that you have a very poor service. You don't delay to deduct money from my bank account. But when it comes to refund you are taking weeks. Had enough patience. Now it's time. I had a huge loss. My trip id was [protected]. The flight was on the 25 th aug..


You have deducted a lot of money amounting to almost 17 thousand rupees. It was fool of me to book on this website but that was my fault. Now i give you 1 week to refund my money or else i will file a case against you and i dare you to do it as soon as possible. Crooks do it fast. I dare you twice.

I have been on 2 conference calls with emirates customer support and cleartrip support floor supervisors priya and kalpdev as cleartrip advisors have been asking me to pay inr 5500 for 15 kgs student baggage allowance which emirates confirmed on call should be free. Both kalpdev and priya who are cleartrip floor supervisors have made a note of it that emirates is ready to give me 15 kgs of baggage allowance for free on my student visa but...

Trip id[protected]. I made online booking for bengaluru to adelaide return flight. I called cleartrip to make a modification in the return sector and duly paid the extra amount of ₹ 8000 for same. Even after clear instructions on flight numbers and dates, the concerned operator booked wrong flight with very long layover. I am calling cleartrip daily since 7 days, repeating my detailed complaint to new operator everyday but no one is taking any action. They promise call back which they never do. Cleartrip is least concerned about customer's complaints. Please help.

I had made booking on Cleartrip for travel to Singapore Trip ID[protected]. The checkin baggage fare was displayed as S$15 for 15kg. Based on this information, I made the booking. But, after the booking was completed, the airline sent mail that the checkin baggage fare is USD 35. The wrong information displayed by Cleartrip is causing me a loss of about Rs 12000 (3 return tickets baggage fares). Multiple calls to Cleartrip customer care has not helped as they either cut the call or don't call back with the update.

I receive a n emailthat my ticket was rescheduled from 1h35m layover to 11h layover for saudi arabian airlines w/c was really bad thats why i call back yo cleartrip to help me sort it out, all my calls was given a promise they will call me back, 3 days, 4 hrs and again another promise, i was having this issue more than a week now, i want them to give them my money back so ican book a new ticket while i still have time, my cleartrip i. D is [protected].. My wife is pregnant and we are so much stress now... Pls help us.

I have recently booked 3 tickets from guwahati to bengalore and back for my family vide trip id[protected] and once again for the same destination for my self vide trip id [protected] online directly on 18.08.2017 and 20.08.2017 respectively. But i am surprised that cashback benefit of rs. 600/-only was given for second occation only. Why no cash back was is given for the first occation.
Kindly forward the cashback benefit for the first one.
My mail address is — [protected]@gmail.com

Jayanta bhattacharjee

Dear sir,

I booked the ticket to thiruvananthapuram to bangalore on 31-july-17 for the following
Thrivandrum - bangalore one-way flight is confirmed.

Your trip id is [protected].

After that i cancelled the ticket due to heavy traffic on the road i cannot able to reach on the time to airport.
Kindly provide the details refund money how i can get the money.?

Cancelled date - july 5th
Travel date - july 13th
Trip id[protected]

I have informed cleartrip. Sa well in advance for cancellation of 3 tickets from dammam to coimbatore one-way. But they have failed to cancel the ticket, failed to inform air arabia (Airline to be travelled) about the cancellation. Hence, after the journey date have been crossed, air arabia has considered it as no show. I have called cleartrip customer care 15 times explaining the same story again and again but they are trying to neglect my request and make sure they don't give any refund.

I request the consumer forum to take strict actions and get my money refunded as soon as possible.

Dear sir/madam first of all i would like to said that today i booked ticket using my atm into your cleartrip but money is deducted from my atm accnt and not getting any confirmation, any mail so pliz tell me how do i get my ticket or how do i refund my money, amount is 4, 270/- lastly i need to say that even trip id is not getting, i think, there is a problem in me bcoz, atlast my connection is lost, so pliz help me i am saying very sincerely.

It was very worst experience from clear trip.

Recently i booked tickets from mumbai to lilongwe.

Due to sudden changes, i need to postpone my journey dates.

In order the processing postponement from clear trip.

I was faced horrible experience.

I called up clear trip in order to make my changes on travel dates.

Day: 1
As per conversation with clear trip executive, told me that amendment charges will be approx 7500/- per passenger.

He told me that their no change in airfare the price amendment will be 15000/- for trip id: [protected].

Which is reasonable to accepted. I know that airline charges are frequently changes.

Day : 2
It was hardly only 16 hours between (7:30 pm evening)- (Next day afternoon 1:30 pm)

When i was ready to confirm my amendment changes. Executive told me that amendment fare is 36, 000/-per passenger.

I was really surprised by listening his words. It was close to my previous booking, then i asked break up.

He explained airline charges, fare difference & taxes all together. 72, 0000/-

I told him to hold the line for few minutes, so that i can cross check with clear trip website : new fare was 37, 842/- per passenger. For new booking entire cost comes around 76, 000/-

Then i told executive, when their is no fare difference, why were charging more than 90 percent of the fare for amendment.

He replied what ever information shows that i have informed. After few conversation he told me to wait to check updated fares, after 15 mins of hold. Executive replied me the fare amendment charges are come down and the total amendment charges are reduced to approx: 24, 000/- per passenger. Which is even high.

Then i told executive, we will have conference call with airline team, so that we can figure out exact charges.

Executive replied, i does not have access to connect airline. He simple lied. And i told him wait, so that i can connect airline from my side.

During our conversation ethopian airline told us the charges

They confirmed me for amendment 125 usd + taxes. Cancellation 150 usd + taxes.

He simply denies the conference conversation, later he said oral conversation are not valid, told me to get email from airline about charges. And send us email to clear trip customer care email.

I didn't find any email or phone no from their clear trip website. Clear trip simply want en cash to advantage of existing scenario. Simply they are playing cheap tricks.

Once again, i need to rang up airline to get email.

I also requested to make changes from airline end.

They replied me, the agent was blocked the tickets. We cannot make changes from airline.

The airline replied emailed promptly with following charges.

Dear sir
Greetings!
The date change penalty 48hrs prior is usd 125/- plus service tax
Refund penalty 48hrs prior is usd150/- plus service tax

Thanks
Jimmy noronha
Sr. Csa-reservation / ticket office.

The fares are reflected same when i was interacted with first executive day-1,

On same day i was replied to clear trip, their is no response from clear trip.

So i need to take decision on my travel dates, because, i was left out with few days.

I called the clear trip customer care, during irvs voice, got voice message that i have exceed no of calls to customer care, i was totally blind.

This is completely mastered software application made by clear trip.

Day-3

Next day when i was ranged up clear trip. New executive took the call, and explaining we same repeated conversation.

I told better you can connect to executive to whom i had conversation yesterday. I was sent email upon his request, with screen shot of where it doesn't have any fares difference. On amendment journey dates.

Yesterday, executive was committed that, as per airline charges, he will further process my trip amendment fares.

Executive replied me the person is busy with other call, i told him better your tell him to give a call once he finishes.

Clear trip had facility to call client from customer support.

The executive simply denies and said not possible, only thing we can offer only approx: 22, 000/- per passenger. Even though airline sent mail with fares. They have not considered yet all.

Executive simply denies. He says i need to follow as per these fares, their is no alternative.

They are simply dragging the process.

I was worried, because i am closing 48 hrs priority of changes, i have no other option left out expect cancellation.

The total amount lost during my cancellation is approx: 53, 000/- for both trip ids:[protected] &[protected]

Clear trip taking complete advantage on travelers.

It was very worst experience from clear trip.

Recently i booked tickets from mumbai to lilongwe.

Due to sudden changes, i need to postpone my journey dates.

In order the processing postponement from clear trip.

I was faced horrible experience.

I called up clear trip in order to make my changes on travel dates.

Day: 1
As per conversation with clear trip executive, told me that amendment charges will be approx 7500/- per passenger.

He told me that their no change in airfare the price amendment will be 15000/- for trip id: [protected].

Which is reasonable to accepted. I know that airline charges are frequently changes.

Day : 2
It was hardly only 16 hours between (7:30 pm evening)- (Next day afternoon 1:30 pm)

When i was ready to confirm my amendment changes. Executive told me that amendment fare is 36, 000/-per passenger.

I was really surprised by listening his words. It was close to my previous booking, then i asked break up.

He explained airline charges, fare difference & taxes all together. 72, 0000/-

I told him to hold the line for few minutes, so that i can cross check with clear trip website : new fare was 37, 842/- per passenger. For new booking entire cost comes around 76, 000/-

Then i told executive, when their is no fare difference, why were charging more than 90 percent of the fare for amendment.

He replied what ever information shows that i have informed. After few conversation he told me to wait to check updated fares, after 15 mins of hold. Executive replied me the fare amendment charges are come down and the total amendment charges are reduced to approx: 24, 000/- per passenger. Which is even high.

Then i told executive, we will have conference call with airline team, so that we can figure out exact charges.

Executive replied, i does not have access to connect airline. He simple lied. And i told him wait, so that i can connect airline from my side.

During our conversation ethopian airline told us the charges

They confirmed me for amendment 125 usd + taxes. Cancellation 150 usd + taxes.

He simply denies the conference conversation, later he said oral conversation are not valid, told me to get email from airline about charges. And send us email to clear trip customer care email.

I didn't find any email or phone no from their clear trip website. Clear trip simply want en cash to advantage of existing scenario. Simply they are playing cheap tricks.

Once again, i need to rang up airline to get email.

I also requested to make changes from airline end.

They replied me, the agent was blocked the tickets. We cannot make changes from airline.

The airline replied emailed promptly with following charges.

Dear sir
Greetings!
The date change penalty 48hrs prior is usd 125/- plus service tax
Refund penalty 48hrs prior is usd150/- plus service tax

Thanks
Jimmy noronha
Sr. Csa-reservation / ticket office.

The fares are reflected same when i was interacted with first executive day-1,

On same day i was replied to clear trip, their is no response from clear trip.

So i need to take decision on my travel dates, because, i was left out with few days.

I called the clear trip customer care, during irvs voice, got voice message that i have exceed no of calls to customer care, i was totally blind.

This is completely mastered software application made by clear trip.

Day-3

Next day when i was ranged up clear trip. New executive took the call, and explaining we same repeated conversation.

I told better you can connect to executive to whom i had conversation yesterday. I was sent email upon his request, with screen shot of where it doesn't have any fares difference. On amendment journey dates.

Yesterday, executive was committed that, as per airline charges, he will further process my trip amendment fares.

Executive replied me the person is busy with other call, i told him better your tell him to give a call once he finishes.

Clear trip had facility to call client from customer support.

The executive simply denies and said not possible, only thing we can offer only approx: 22, 000/- per passenger. Even though airline sent mail with fares. They have not considered yet all.

Executive simply denies. He says i need to follow as per these fares, their is no alternative.

They are simply dragging the process.

I was worried, because i am closing 48 hrs priority of changes, i have no other option left out expect cancellation.

The total amount lost during my cancellation is approx: 53, 000/- for both trip ids:[protected] &[protected]

Your just messing the customers. Clear trip taking complete advantage.

Through cleartrip i tried to book air ticket from surat to delhi flight on dated 23.07.2017 but my ticket was not confirmed whearas rs 8457 debited from my a/c no[protected] of icici bank. My trip id is [protected]. I got sms on dated 03.8.2017 that refund ammount 8457 for flight booking trip id [protected] processed but till today dated 18.08.2017 the ammount not credited in my a/c. Regarding this matter so many times i contact customer care cleartrip but i could not got possitive response except provide me arn no. Bank totally deny about such refund. This is my kind request to cleartrip that seriouly look the matter.

Dear sir/madam,

I had a booking with your airline from new delhi - indira gandhi airport to sao paulo - guarulhos via frankfurt on 17 aug 2017 at 13:35 on a refundable ticket (Ticket is attached). Unfortunately, i was informed at the airport that i needed a transit visa and i was not entitled to a visa on arrival. I requested your help desk immediately to either cancel or reschedule my flight, but they told that they could not do it and i should do it online. I immediately called your airline and after an hour of waiting time, i was able to connect to your customer services and request to cancel my ticket as my ticket was refundable. I tried to ask about total refund after cancellation but found no satisfactory answers about it. After coming back to my home from the airport, i called many times but so far not received exact information about my refund amount.

Sir/madam, i am a student at iit delhi and for me, this amount is huge. Moreover, i need to book the same flight again as soon as possible to attend my research workshop. Managing this amount was quite hard for the first time and doing it all over again would be impossible for me, and in that situation, i will surely lose a great opportunity for my career. Please help me get my full refund or reschedule my flight.

Thanking you,

Shailesh kumar tiwari
Research scholar
Iit delhi new delhi

D/s i am book air ticket round trip lko to dil on 5 july in go air trip id [protected]. But flight cancel by go air and inform me by mail i am cancel ticket online by your site but my refund is not give me i am call several time clear trip customer care but not good response.
I am request you plz refund my amount. I am book first time air ticket by you but not good feel with you
Vijay [protected]
[protected]@gmail.com