ClearTrip Complaints & Reviews

Respected sir/ madam,

I am dr rupak das from new delhi.. I booked a return ticket on 05/07/17 for new delhi to singapore and back in jet airways via cleartrip... I was supposed to travel on 12/07/17 and back on 18/07/17.. But due to some reason there were certain error in the name of my wife which should have been moushmi rupak das instead of moushmi dasgupta (Voter id name prior to marriage).. I had spoken about it to the cleartrip customer care who later had made me talk to a jet executive in a conference call... They were of the opinion that there cannot be any editing of the name on their behalf and i have no other option except to cancel the ticket... I was forced to cancel the ticket bearing trip id [protected].. I had then made a fresh booking after the cancellation.. Same flight same timings.. Now they are refunding me only rs 24, 000 when the ticket cost me rs 65, 355.. They are deducting almost rs 41, 000.. Please help me in this matter..

Anticipating a positive response from your end

Regards
Dr rupak

I booked air ticket from Pune to Delhi and back through clear trip on 08 Aug 17 and Trip id is [protected] and pnr is YNKQS. Due to some mistake I cancelled the ticket within no time on same date. The cancellation charge is deducted Rs 6459/- that is too much and totally like fraud. Therefore please look into the matter and minimise the cancellation charge. Reply me within 24 hrs.

We have booked and traveled on aug 12 from bangalore to sharjah in air arabia flight 498

We have booked the ticket from my mobile and the interface has no options to select the baggage as in the web interface. We thought the standard permissible baggage of 30+30 allowed

When we reached at the counter, the counter staff are not allowed us to accept our baggage and forced us to pay 2000 rs as the baggage charges.

They were treating us as technology illiterate as we have repeatedly said that we could not found any option to select the baggage.

Attached the screenshots of the mobile interface and web interface.

This is a technical glitch due to which we have embarrassed, lost money and forced to throw away some valuable medicines

Trip id - [protected]

I have booked my tickets hours ago today and still havent received my tickets/pnr/confirmation.

My account has been debited for the ticket price and also for the fare lock price. Although, the fare was locked and i have paid before the deadline, i still haven't received any ticket.

Please have a loot asap! I need to travel to delhi tomorrow and fly to bangalore on 25th (Using my cleartrip booking)

Net banking txn through sbi
Txn reference no. Igabukorl1
Amount: rs. 10538.00
Date of transaction: 09.08.2017
Sbi account no. [protected]
Contact no. [protected] & [protected]
Email id: srivastava. [protected]@gmail.com
Through clear trip i tried to book air ticket on 09.08.2017 and paid amount through sbi net banking. My account was debited but ticket was not booked and amount has not been refunded till today (13.08.2017).

Transaction reference no. Igabukorl1
Date of transaction : 09.08.2017
Amount debited from my a/c: rs. 10538.00
Name of bank : state bank of india
A/c no. [protected]

Through clear trip i tried to book air ticket on 09.08.2017 with txn ref no. Igabukorl1 and my sbi a/c no. [protected] debited with rs. 10538.00 but air ticket not booked.
Amount not refunded till today (13.08.2016).
Please do needful to refund the amount in to my account no.

I am constantly following up with customer service for my refund of failed flight booking from mumbai to kolkata and back. Four times i was told that concerned team will call me back to inform me about the refund status but no one called. Booking i'd [protected]. Before booking concerned team member was constantly calling me for initiating the booking and now no one is bothered and rs 8478 got deducted from my account without any booking.

Message -Refund -2

This is to send a Reminder that we are still awaiting of the Refund of Failed Transaction for Domestic Flight Booking(Trip ID [protected]) Rs.7946 on 10 August 2017.

Pls expedite at the earliest or else when the Refund shall be sent to our bank.?????

Awaiting your Reply at the earliest.

Satnam Bhatia
mob.[protected]
[protected]@gmail.com

We have cancelled ticket of trip id [protected] (Bangalore to guwahati and return) on 22nd july, 2017.

Till date we have not received refund amount nor any explanation from cleartrip. Our repeated complaint through their web site and also through their fb page, has resulted nothing.

Within 48 hrs, cleartrip is supposed to give us the details. Till date, we have not received any response

I am a resident indian [house no. 6b/12, khorlim, mapusa, goa, mob: [protected]] and my daughter ms. Anita fernandes who is nri, residing in dubai. Booked a ticket for me with clear trip in april for travel dubai-toronto return for 27th august 2017. Due to some urgent work i needed to cancel the ticket. On 26th june 2017 via telecom anita approached cleartrip regarding cancellation procedure & charges. Their customer support supervisor - mr. Shubham updaya advised her that i was eligible for a refund of aed 3, 257/-, the rest being cancellation charges of aed 1, 387/- should i decide to cancel the ticket. Based on this information, anita gave instruction to mr upadaya to cancel one ticket. Anita was further advised that the refund would be credited to her account within maximum 7 working days. Since there was no reply from cleatrip, she called their customer support several times and wrote to them on 10th july enquiring about the refund. On 11th july, i was shocked to receive a sms from cleartrip advising that a refund of aed 117/- will be credited to my account. I want to emphasize here that if mr upadya had not calculated and advised a refund amount as aed 3, 257/-, i somehow would not have gone ahead with the intended cancellation instead i have stuck to my original travel plans or changed the travel date. As confirmed by mr uadaya and as per cleartrip policy all these tele-conversations are transcripted which can be referred to. On receiving the sms, immediately cleartrip were contacted on 11th july and mr upadaya was asked for an explanation. He was apologetic and assured me a proper investigation would conducted with their back end team on the wrong refund amount and this was intimated to vide email by cleartrip customer support. However there was no reply or email on the refund investigation from cleartrip inspite of repeated reminders to their customer support on [protected] and [protected]@cleartrip.com. After repeated follow up, on 31st july, i anita received a mail from cleatrip stating the refund amount of aed 117/- instead of aed 3, 257 which was confirmed by mr upadaya before my instruction to cancel my ticket.
This whole episode has been extremely stressful and not mention the amount of time spent by my daughter anita talking to cleartrip requesting they refund her what they had initially confirmed.
In this regard i kindly request your assistance in securing the above stated refund.

Anita fernandes

_
From: cleartrip refunds
To: anita. [protected]@yahoo.com
Sent: monday, 26 june 2017, 18:29:12
Subject: cancellation confirmation for dubai - toronto return flight — trip id [protected]


Step 1
This email is to notify that we've processed your cancellation request step 2
We'll send you an email with your exact refund amount soon step 3
Your bank will credit the amount into your account

Hi anita,
Your trip is cancelled for the following passengers.
We will take 96 hours to process your refund. After we process the refund, if your refund amount is more than zero, it should appear in your account in 5 to 7 working days depending upon your bank.

Flight passengers revoked
Swiss intl air
Lx 243 dubai → zurichsun, 27 aug 2017 mr marcos fernandes pnr: s5nxxq
Air canada
Lx 4640 zurich → torontosun, 27 aug 2017 mr marcos fernandes pnr: s5nxxq
Air canada
Ac 56 toronto → dubaithu, 14 sep 2017 mr marcos fernandes pnr: lne57r

Need to book again?
Book your dubai — toronto flight. Book now!

Book on the go book flights, hotels and trains on the move with cleartrip mobile. Go mobile →
Fare alerts track fare history, get notifications in your inbox and save big. Set alert →

© 2006–2017 cleartrip private limited


From: cleartrip refunds
To: anita. [protected]@yahoo.com
Sent: tuesday, 11 july 2017, 10:50:14
Subject: refund processed for your dubai - toronto return booking — trip id [protected]


Step 1
This email is to notify that we've processed your cancellation request step 2
We'll send you an email with your exact refund amount soon step 3
Your bank will credit the amount into your account

Hi anita,
We have processed a refund of aed 117 for your dubai - toronto return booking (Trip id [protected]). The refund should appear in your account in 5 to 7 working days depending upon your bank.


Computed refund details
Description amount
Gross amount (+) aed 4, 694.12
Cashback (–) aed 50.0
Discount (–) aed 0.0
Net amount aed 4, 644.12
Airline charges (–) aed 4, 360.0
Cleartrip charges (–) aed 50.0
Service tax (–) aed 0.0
Cleartrip service tax (–) aed 0.0
Convenience fee (–) aed 17.0
Wallet cashback charges (–) aed 100.0
Total refund amount aed 117

Need to book again?
Book your dubai — toronto flight. Book now!

Book on the go book flights, hotels and trains on the move with cleartrip mobile. Go mobile →
Fare alerts track fare history, get notifications in your inbox and save big. Set alert →

© 2006–2017 cleartrip private limited

From: customer support
To: "anita. [protected]@yahoo.com"
Sent: tuesday, 11 july 2017, 12:17:48
Subject: dubai - toronto return (Trip id: [protected])

Dear customer,

As per the telephonic discussion with our customer support executive we would like to inform you that we are working on your less refund we request you to give us some time so that we could check with our back-end and we could get back to you.

For further assistance please send us the mail on [protected]@cleartrip.com.

Regards,
Cleartrip customer care.

Ref:_00d2819or2._50028o2qpk:ref

From: ‪anita fernandes‬ ‪
To: customer support
Sent: saturday, 29 july 2017, 14:09:00
Subject: re: dubai - toronto return (Trip id: [protected])-urgent

I have made yet another call today and your customer support representative - vivek is asking for another 2 days to revert to me. How long are these requests going to on???

I need my refund credited to my account.
_
From: ‪anita fernandes‬ ‪
To: customer support
Sent: tuesday, 25 july 2017, 20:41:46
Subject: re: dubai - toronto return (Trip id: [protected])-urgent

I made a call to your customer support on 18/0/2017 and i was promised by your staff - vivek to give my complaint another 4 days and i would receive call on the refund of my amount. Till today i have not received any call from cleartrip explaining about my refund. So i have called cleartrip again and the person gave me a case id[protected] and promised me that a supervisor would call me on my mobile and explain when i would get my refund.

Where is my refund money??? And why isn"t a responsible person calling me from cleartrip to explain the status on my complain???

_
From: ‪anita fernandes‬ ‪
To: customer support
Sent: tuesday, 18 july 2017, 19:34:07
Subject: re: dubai - toronto return (Trip id: [protected])-urgent

I am still waiting for your response on my below complaint.

I have been trying to call your customer support and kept several messages since the last 2 weeks for subham updaya, handling my refund case, to call me back which he has not done till date.

He had clearly informed when i cancelled the ticket with him on 26th june on the phone that my refund amount would be aed 3, 257 and the rest being charges. I was refunded only aed 117. Refer your transcripts of the telephone conversations to confirm this.


_
From:"anita. [protected]@yahoo.com"
To: customer support
Sent: monday, 17 july 2017, 13:02:20
Subject: re: dubai - toronto return (Trip id: [protected])

What is the progress on this??? I am yet to receive a reply on the refund amount. Is this how you'll operate? Do you'll have code of conduct ethics. I have been calling your number for the last 2 weeks and every time i get a promise that shubham upadaya will call me. Where is my refund???

Sent from my iphone

On jul 11, 2017, at 12:17 pm, customer support wrote:
Dear customer,

As per the telephonic discussion with our customer support executive we would like to inform you that we are working on your less refund we request you to give us some time so that we could check with our back-end and we could get back to you.

For further assistance please send us the mail on [protected]@cleartrip.com.

Regards,
Cleartrip customer care.

Ref:_00d2819or2._50028o2qpk:ref

From: customer support
To:"anita. [protected]@yahoo.com"
Sent: monday, 31 july 2017, 20:11:23
Subject: re: case created #03103120

Hi,

Thank you for writing to cleartrip.

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

As revert received from the concerned department that, the cancellation charges of your booking are mentioned below:

Total fare: 4644.12

Less cancellation charges: 4310.00 (Aed 2730 bf + aed 1510 yq + aed 70 yr)

Less ct charges: 50.00

Less cash back : 50.00

Less convenience fee: 17.00

Less cleartrip wallet: 100.00

—

Amount to be refunded: 117.00

Please note that, after deducting the charges refund has been processed accordingly.

If you require further assistance, please write to us at [protected]@cleartrip.com or give us a call on [protected] (Local call for uae).

Thank you for choosing cleartrip.

Regards,
Faisal hussaini
Customer service executive
Cleartrip customer care
www.cleartrip.com

— original message —
From:? Anita fernandes?? [anita. [protected]@yahoo.com]
Sent: 7/29/2017 3:41 pm
To: [protected]@cleartrip.com
Subject: re: case created #03103120


I have made yet another call today and your customer support representative - vivek is asking for another 2 days to revert to me. How long are these requests going to on???

I need my refund credited to my account.

From:? Anita fernandes??
To: customer support
Sent: tuesday, 25 july 2017, 20:44:12
Subject: re: case created #03103120

I made a call to your customer support on 18/0/2017 and i was promised by your staff - vivek to give my complaint another 4 days and i would receive call on the refund of my amount. Till today i have not received any call from cleartrip explaining about my refund. So i have called cleartrip again and the person gave me a case id[protected] again and promised me that a supervisor would call me on my mobile and explain when i would get my refund.

Where is my refund money??? And why isn"t a responsible person calling me from cleartrip to explain the status on my complain???

From:? Anita fernandes??
To: customer support
Sent: tuesday, 18 july 2017, 19:37:25
Subject: re: case created #03103120

I am still waiting for your response on my below complaint.

I have been trying to call your customer support and kept several messages since the last 2 weeks for subham updaya, handling my refund case, to call me back which he has not done till date.

He had clearly informed when i cancelled the ticket with him on 26th june on the phone that my refund amount would be aed 3, 257 and the rest being charges. I was refunded only aed 117. Refer your transcripts of the telephone conversations to confirm this.

From: "anita. [protected]@yahoo.com"
To: customer support
Sent: monday, 17 july 2017, 12:58:25
Subject: re: case created #03103120


What is the progress on this??? I am yet to receive a reply on my refund amount.

Sent from my iphone

on jul 12, 2017, at 7:17 am, customer support wrote:

dear cleartrip customer

thank you for contacting cleartrip. We, at cleartrip, are committed to making travel simple. Case id 03103120has been created for your query.

your email is being addressed by our customer care executives and someone will get back to you shortly. Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Cleartrip shall not be liable to entertain any cancellation requests made through any other medium including, but not limited to, sms or e-mail.

if you need any more information, please log on to https://www.cleartrip.com/support/


regards,
customer support
www.cleartrip.com



Ref:_00d2819or2._50028objoc:ref

Hello, this is deepak maurya, i had booked from a ticket celartrip.com but due to slow website my ticket has not booked. But rs.6676/- deducted from my account so pls reverse the same in my account. Transaction details are mentioned below:
Thank you for using your sbi debit card 519xx8362 for a purchase worth rs6676.0 on pos [protected] at cleartrip.com txn# 594906

Deepak maurya
Contact me: [protected]

Dear Concern, I made a booking on 9th August 2017 from Cleartip through my cleartrip account ([protected]@yahoo.com). I made the paymeny by SBI internet banking for the amonut INR 4824 rs/-. However amount was deducted but booking was not made. I am unable to talk with customer care member over phone. The amount Rs.4824 has not been transferred till today. Please help in this case as earliest as possible. Thanks
My name is Suresh C.
My cleartrip account & email ID: [protected]@yahoo.com
Transaction Ref No: IGABUGWYT4
Transaction date:[protected]

I booked indigo flight ticket today from cleartrip for first time and payment is deducted from my account but i did not get ticket and when i am trying to
contact to customer care of cleartrip at this no [protected] then it is asking for trip id which is not yet generated so what i do? cleartrip people do something
reissue the ticket or immediate refund my money.

Before i booked many tickets successfully.
But yesterday on[protected] i booked one ticket through clear trip from bhubaneswar to mumbai for[protected] on indigo flight. The process was correct till the payment option. Then after log in by the process to my net banking, the amount 6453 rupees deducted and transferred successfully. But clear trip didn't issue the ticket itinerary or any message or no refund till now. After given the...

I just want to introduce my yesterday experience. Well! Usually i am using cleartrip for flight, hotel and activity bookings but after this incident i will uninstall app and never use cleartrip & not suggest to others.

7aug2016 i booked 5 ticket for fun world through cleartrip and paid 3219/- rupee but when i reached there for entrance that moment was really very bad guard stopped us and saying it is not combo then i went customer counter and discussed about this according to them we should have to paid extra 200/- each for water world total 1000 rupee for combo. Then i have no way to compromise and finally i paid to them.

During this incident, i called to cleartrip and elaborate the same but not got proper response because in app for combo fun world and water world it was showing 625/- per each and i paid 3219 along with further taxes after call suddenly it got changed after all this incident right price is 3700/- something like 500 rupee more but due to ceartrip fault i paid there 1000 rupee more.

I am really disagree the services and never go with cleartrip.

Hi,

This is regarding the udf refund as per the latest government orders for people who completed their travel from or to delhi airport between 7th july 2017 and 15 july 2017.
I have been mailing jet airways and they confirmed that cleartrip will be refunding the udf amount for delhi airport for my travel dated 12th july'2017.
But cleartrip clearly denied the refund and said that they will only refund the udf amount if the trip was cancelled.
When i clearly wrote a mail to them about the latest order from government regarding the refund for udf amount for delhi airport for travel completed between 7th july and 15th july 2017, they didn't reply and clearly denied the refund.
Kindly help to escalate this issue against them.
Trip id: [protected].

Thanks & regards,
Shweta kumari

On 6th August 2017 @ 23.37 hrs I have booked train ticket for Karwar to Mumbai. My Credit Card was charged for payment of Rs. 3471 for spending at Cleartrip Travel Servi. Thereafter no further action and no ticket was mailed to us and no response was given by them for the complaint made in their "support centre." we had to book a flight in view of their careless and inaction. They do not provide any of their e-mail IDs nor they attend any complaint. If no action from them on this consumer complaint, we shall take appropriate action against them.

Dr. A SUBRAHMANYAM
Advocate, Mumbai High Court

On[protected] at 16.01.58 hrs. From my kotak debit card rs 17782 has been debited for a round trip from lucknow to hyderabad on[protected] and back from hyderabad to lucknow on[protected] for prashant kumar banerji and rina banerji. At the end "transaction failed" was shown and no trip id nor an e-ticket was generated or sent on my mob. No.[protected] or my mail id banerji. [protected]@gmail.com. However intimation from kotak mahendra bank shows rs 17782 debited in favour of [protected]. Therefore i want my amount to be refunded to my debit card account

Trip id : [protected]
Booked by: balaji chandrasekaran on wed, 12 jul 2017 at 13:02. I booked 2 hotel rooms of samrat residency, bangalore through cleartrip.com using my credit card. They charged me for the rooms & conformed the rooms. But again the hotel charged for the rooms stating that they didn't got any payments from cleartrip. Pls rectify this issue.

I have travelled with my wife from dubai to london on 30 may with a return ticket from london to dubai on 3rd july for me and my wife.
I have cancelled my return journey on 19 june.
My refund was processed with oman air line charges as aed 3274 while it is mentioned while booking that cancellation fee by airline is aed 360 per ticket i. E. Aed 720 for both.
Because of this abnormal airline charges, the refund amount was zero?.
Please takeup with oman airlines.
Regards
Barigeda venkatesam & bhavani
[protected]@yahoo.com
+[protected]

Details of refund shown in mail received on 22 june 17:
Description amount
Gross amount (+) aed 3, 680.0
Cashback (–) aed 150.0
Discount (–) aed 216.0
Net amount aed 3, 314.0
Airline charges (–) aed 3, 274.0
Cleartrip charges (–) aed 0.0
Service tax (–) aed 0.0
Cleartrip service tax (–) aed 0.0
Convenience fee (–) aed 40.0
Total refund amount aed 0