ClearTrip Complaints & Reviews

We had booked tickets under ixigo few days back with trip id [protected] and [protected]. Of which both had same traveller name and same flight. It was techincal problem from cleartrip side and our account got debited twice. Upon requesting the customer care that day they refunded one ticket from pune to bangalore spicejet. But still the no sign of refund. We called up the customer care and case was created #03186253 with this number.

We request cleartrip to refund the amount. We have been doing the same since the day we booked the tickets. No response from your team.

Using credit card, jet airways flight booking done on 8/7/2017 showed refundable fare. On 13/7/2017 cancellation clear trip indicated refund fare is held back by jet airways therefore no refund due.

If clear trip is in dispute with jet airways matter should have been voiced directly to jet airways. Instead they send statement indicating airline withhold charges.

At booking fare collection is with clear trip. Strangely refund settlement by customer has to be with airlines.

What sort of online booking agency is clear trip?

Actually by mistake i have booked a flight from kolkata to bangalore for 18th august for 3 passengers with the flight no. Indigo 6e 822. I have called the customer care of indigo and have cancelled the flight for which they told me that my complete amount would be refunded. I have booked the ticket of this flight from cleartrip with trip id-[protected] and pnr no. Wecq3d so indigo customer care told that they have refunded the money to cleartrip and i have to ask them for the refund and they told flight is not cancelled from their side so i asked them to cancel it from their side as well they have send me the cancellation 1st step next my amount to be refunded should be shown within 5-7 working days but now it's been 12 days still no sign of refund. I called the customer care of cleartrip but it's continuously saying busy. Please help me out with this.

Thanking you,

Yours faithfully,
Shubham haldar
Mob. No-[protected]
E-mail-shubham. [protected]@gmail.com

Hi team,

This is a complaint regarding the ticket for water kingdom which was booked through the cleartrip organised by pan india paryatan pvt ltd. The date of visit to park is 01 aug 2017.
My savings account got debited for rs 1406 (For 2 adult entry to water kingdom mumbai). But neither i receive my ticket nor the money refunded to my bank account.

Transaction no - iin/cleartrip. C/[protected]

Please refund my money to my account number.

Regards
Sandip panda.
[protected]

My name is deepika mohanan. On 23rd july 2017 we booked tickets via cleartrip the money got deducted but the booking was not done. It also said that within 5-6 days the money will be refunded but the money hasn't we even contacted respective banks they too said the same. We tried contacting customer care but they also did not respond we get message that executive are busy. Please help us. Almost 22000 got deducted. The trip id's are [protected], [protected], [protected].
Please help

My name is deepika mohanan. On 23rd july 2017 we tried booking after all procedures and payment we got a message saying some error but the money got deducted. It's almost 6 days and still now the money hasn't refunded yet. We contacted are respective banks too they also said the same. Please refund the money back my trip id's are [protected], [protected], [protected]
Almost 22000 has been deducted please refund.

I booked a round trip air ticket ticket on 09 june 2017 from clear trip, i. E., patna-delhi-patna

Trip id : [protected]

Patna to new delhi fri, 23 jun 2017
Goair g8-134
Pat 17:20 19:10 del
Fri, 23 jun 2017 1h 50m fri, 23 jun 2017
Patna - lok nayak jayaprakash economy new delhi - indira gandhi airport terminal terminal 1d

New delhi to patna sun, 02 jul 2017
Goair g8-149
Del 17:55 19:30 pat
Sun, 02 jul 2017 1h 35m sun, 02 jul 2017
New delhi - indira gandhi airport terminal terminal 1d economy patna - lok nayak jayaprakash

Travellers airline pnr ticket no.
Mr. Sandeep lama ohocgr ohocgr

On 21 june 2017, i got a email communication as well as telephonic conversation from go air stating g8-149 new delhi to patna travelling on 02 july 2017 is cancelled and i can avail a full refund of the fare or free booking.

So, i confirmed with airlines on phone and then i cancelled my air ticket from clear trip website. I also had a telephonic conversation with the service executive of clear trip for full refund, and they confirmed that the fare will be full refunded after deduction of clear trip charges of rs. 400/-.

I communicated the go air email stating cancellation of flight and full refund to clear trip.

I even verified with the tele-executives and they confirmed me that, they have spoken to the airlines, and a full refund has been initiated.

On 02 july 2017 i got a email from clear trip... We have processed a refund of rs. 815 for your patna - new delhi return booking (Trip id [protected]). He refund should appear in your account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 3, 689.77
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 3, 689.77
Airline charges (–) rs. 2, 225.0
Cleartrip charges (–) rs. 250.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 400.0
Total refund amount rs. 815

I have even telephoned as well complained online, but till today no response from clear trip. Clear trip have deducted airline charges: 2225/-.

I have book 10th aug 17 flight from bom-del, trip id:-[protected] and now i want to just change my flight from 7:50 to 9:55 for the same day. Still they are charging 3400 i mean what the hell is this full too lutna hai customer ko if they book their flight through you.
I mean just to change you can charge 1000 max 1500 at the tym of discount u gve 100/ 150 max but when it comes to cancellation on changing the flight you charge 80% of the booking amount i mean are you guys think that apse jyada shana ko nahi hai. # i m really sad that i used clear trip to book my flight n i m sure this is the last tym when i have made this mistake. But truly lutne ka dhanda khola hai ap logo ne. I m really disappointed.
N upar se vo jo cc ka no h thts really fake. Grrrr. You guys dosnt have professionalism.

Kindly help on this issue

Two case id generated on cleartrip after complaining about refund but no action taken by cleartrip from 11th july

Case created #03181568 on 21 july
Case id 03104164 on 11th july

Issue is that cleartrp only refunded rs. 2, 589 on my cancellation of id trip [protected].

I received the cashback of 2000 rs in wallet after booking the ticket id [protected] but cancellation they chagred 12000 rs for cash back wallet charges

Here iam not blame airline. The mess is created by cleartrip system.

On cancellation i got refund details is not fare.

Cleartrip charged wallet cashback charges (–) rs. 12, 000.0 in refund details. That is not acceptable more refund amount is need from cleartrip.

Please find the refund details on 11 july.

Computed refund details
Description amount
Gross amount (+) rs. 30, 789.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 30, 789.0
Airline charges (–) rs. 13, 500.0
Cleartrip charges (–) rs. 1, 500.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 1, 200.0
Wallet cashback charges (–) rs. 12, 000.0
Total refund amount rs. 2, 589

I had booked a ticket from kolkata to bangalore (Ccu-blr: 28/07/17, blr-ccu: 31/07/17). The transaction through net banking was going peacefully till my money (Rs. 15065) was deducted. After the deduction, some blank screen appeared saying "verification failed". This is really annoying. After that, i checked my mail and cleartrip account. I could not find a single detail. I did not get any trip id. After that i tried calling your customer care where they kept asking for trip id. What kind of service you are providing!!! A person in trouble cannot talk to the customer care executive if he is not having the trip id. Please note, no trip id was generated. Please give my money back as early as possible. This is not at all correct. I am giving more details:

Bank: sbi (Net banking mode used)
Transaction id: igabsgryu5
Name: debayan das
Ph: [protected]
Date and time of deduction: 26th july, 11.49 am
Amount: rs. 15065

Please make it fast. This amount is not a small one. I seek your help at the earliest. Please treat this urgently

Dear sir/madam,

There is a mistake in the ticket. The source and the destination has been interchanged. Due to this inconvenience, i have cancelled the ticket immediately. Kindly refund the entire amount so that i can book a proper ticket with the refunded money. I am a frequent user of clear trip and hope for your kind cooperation in this matter. I am eagerly waiting for your response.

Thanks a lot.

With regards.

I booked flight ticket from johannesburg → victoria falls travel date 2aug 1.30pm and return 4aug 11am in cleartrip website on 8th june and i got mail from cleartrip on 14jul flight was rescheduled to jnb to vfa at 12noon return changed to 12.15pm, i called cleartrip to ask about, my flight to johannesburg will reach 11 am and my return flight should be 3pm, how will i get the flight, they said full refund is eligible and refund will be credited 3 to 4 working days, and asked me shall i go head for cancellation. I said ok.

I waited till 21jul no refund was received then i called cleartrip they said airline not yet refunded it will take 45 working days to refund, i asked them u said 3 to 4 working days then only i said to cancel.

Now you are saying 45days, why u said like this, i argue with them, then thay said wait till 24jul, i called 24 jul they said within 24 hrs refund will be proceesed,

Again i called today 26jul they said wait 15working days, once refund received from airline and we will give you.

I asked them i dnt know the airline i paid total amount to you and your person assured me for full refund, then only i cancelled the ticket. I need my money, they said we are not able to refund the money, once received from the airline then only refund your money.

Trip id : [protected]
21jul speak with: joije
24jul speak with: shobana
26jul speak with: alex air department.

I had cancelled one booking with cleartrip with trip id : [protected] on 27th of june 2017. But till now it is not credited to my account. Every time i call them i get the reply to wait for 3 to 4 working days. And few times they disconnect the call also. I sent the emails to them but with no reply. Please i need to find a solution for this and i want to get my refund at the earliest. When i ask them they are saying the refund i am eligible is for 1410 aed.

I booked a ticket on 24th july 2017, for which amount is debited from my account but no confirmation on booking received yet. This is a clear fraud case and the same issue happened in earlier booking as well.
Above that none of the cleartrip agent responding to the phone calls.
Anyone please guide where to seek for help??
I think cleartrip is a fraud site!!!

I have booked a ticket through cleartrip for 10aug17 from patna to delhi in goair airlines.
On 21 july 2017 i got an email through goair airlines that they have cancelled my ticket due to delay of engine.
They committed that they will definitely arrange the tickets or refund the amount.

But after that i don't got any information from there side too.

So i inform cleartrip about this also through mail.
But didn't get any response.
After facing inconvenience from both.

I finally selected the option of refund on clear trip in which there is option of cancellation of tickets due to
Cancellation of tickets by the airlines.
I choosen that option and then there was a message come we confirmed that information through the airlines.

But they didn't do that, instead of getting a confirmation through the airlines they deducted the full amount.

Why should i suffer when there is no mistake from my side.

This is the way of working of cleartrip and in this manner they deal with the problems of their customer.

Really disappointed

Please solve this issue and after confirmation return the real amount.

I have booked a ticket on 17.07.2017 from mumbai to dammam using cleartrip. While booking the ticket wrong name entry has been made so i have cancelled the ticket through customer care. The details is as follows:-

Trip id [protected] of
Flight - jet airways 9w-564
Date 18.07.2017
Time-20:10
And same is cancelled on 17.07.2017 at 23:10
Booked amount :13312/
Cancelled amount 2590/
Deducted amount :10722/

Now within 02 hrs ticket has been cancelled, without using service more than 80% amount has been deducted. 80 % has been deducted under what terms and condition and policy?

(Trip id:[protected] bangalore to dubai. This ticket price was rs 11400. They took the money but not issued the ticket saying internal error

(Trip id: [protected], bangalore to dubai. I rebooked the ticket and the price went up by rs13970

This is pure cheating.

Again i booked a return ticket from dubai to bangalore for 7100. Same thing they did and when i tried thier customer care no one took the phone after 30 minutes of holding

I had booked an air ticket on 20.06.2016 from calicut to bangalore for spicejet flight dated 10.09.2016 vide trip id [protected] for a total cost of rs.8490. I cancelled the same on 09.09.2016 & i was promised a refund of rs.1512. Now spicejet says they have charged rs.6978 towards cancellation & refunded the balance of rs.1512 to cleartrip. And cleartrip says rs.1512 is their cancellation charges. And i am left with zero refund.

For the above mentioned trip id cleartrip have shown me the amount of rs.32, 586 and sent me the invoice for this amount but have charged me the amount rs.33, 036.

Upon inquiring they say that the convenience fees were wrongly mentioned on invoice and hence they have charged me inr 450 more for it.

This is damn unprofessional!!!

Pl refund me the amount as well as the damages for this intense chase with cleartrip.

I am an nri and reachable only on email.

Trip id [protected]. I've booked my ticket on jun for 28 sep with return on 30 0ct. I got an email few days back saying my ticket has been postpond to 29 sep i got shocked how could they postpond without my approval. Agn 2/3 days back i got an emil saying would like to inform himalayan airlines office is closed give us 24-48 hrs. Aftr tht neither they call me nor they send my email reply back. I'm tired of calling them and asking for solution. I told them to refund my money back neither they do so. I have to sumit my leave application form to my h. R department. Cleartrip really sucks. Probably, thet want to eat n digest my money.