ClearTrip Complaints & Reviews

I made 2 bookings, both on the 23rd of july for rs. 4413 and rs.4263. The money was withdrawn from my account but the booking came up as an error. Clear trip promised to reimburse the money in 5-7 days. It has now been 10 days. Please reimburse the money immediately.
I have one of the trip ids: [protected]
I do not remember the other one as neither was emailed to me.

I am unable to postpone my flight online. Tried several times & with much difficulty got through the customer care no and after entering all the particulars when it was time for a cleartripper to speak the line was disconnected 3 times.in such case how can i modify my existing booking?

Very bad system & no email id's where we could write back instantly for help.

Sir i have booked flight ticket from hyderabad to beharine today morning at 08.30 for 15.00 flight worth rs12435 via paytm. Due to some personal problems i could not able to catch the flight. So i wanted to cancel the flight ticket. When i asked for customer care for cancellation, they have connected to clear trip people. Clear trip executive miss. Shilpa behaved very rudely and told that no refund will be processed. Ticket is to be attached for your reference. Please do needful paytm order id : [protected]

Address is for reference. Customer care [protected]
One97 communications limited, b 121, sector 5, noida - 201301 gstin 09aaaco4007a1z3

Dear sir,

As per attached air ticket i have purchase from cleartrip.com, due to some necessary work i have change my plan as well as i informed to cleartriper via telephone and via email to refund my amount. But the agency still not provide me any sufficient reply and does not like to refund my amount i informed them 48 hrs before.

This is my kind request to provide me my refund amount, which i did not use still. I do not have more time in ticket, kindly ask them to provide me asap.
(Note: 1. An air ticket has attached for reference.
2. Email conversation attached

I have lost 6000 from my card on behalf of trying to book 1 ticket, and i had tried few times because it was showing error on booking,,, i tried gain, and you people took money from the card, how the hll is this possible??? And even without giving me a reciept of transaction
I need the money completely refunded to the card.
I just needed one booking from chennai central to mangalore. Not 5 times to take money from me

I have booked for air india ai 945 bombay to abu dhabi
At 22.30 for raynold joseph george. Every thing wenk ok.
Payment is also taken by cleartrip. I got confirmation from my bank
That the payment has done. But no ticket generated or send by
Cleartrip.

I am a customer to cleartrip for more 10 years.
Customer care do not answer. They put you in sleep by listening the music.

Please send the e-ticket to [protected]@yahoo.com.

I tried booking hotels with cleartrip on 23rd of july 2017. I tried two times. Each time money was taken from my account, but cleartrip was not able to book the hotel. A message came up each time saying that they will refund the money in 24 hrs and it might take a few working days for it to reflect in my account. So far i have not received my refunds. I called the customer service 3 times. Each time they give a different excuse like: the computer system is being updated, a case id for you has been created like that. But they do not pay my money.

The trip id for the two hotel bookings are [protected] and [protected].

Remember that i did not cancel the booking. Cleartrip was not able to book the hotel after they deducted money from my account. They should refund my money. Why are they not refunding. I think govt should take an action to close this fraud company.

I am going to take legal action and advice everybody thro social media and other media to stay away from this company.

We had booked tickets under ixigo few days back with trip id [protected] and [protected]. Of which both had same traveller name and same flight. It was techincal problem from cleartrip side and our account got debited twice. Upon requesting the customer care that day they refunded one ticket from pune to bangalore spicejet. But still the no sign of refund. We called up the customer care and case was created #03186253 with this number.

We request cleartrip to refund the amount. We have been doing the same since the day we booked the tickets. No response from your team.

Using credit card, jet airways flight booking done on 8/7/2017 showed refundable fare. On 13/7/2017 cancellation clear trip indicated refund fare is held back by jet airways therefore no refund due.

If clear trip is in dispute with jet airways matter should have been voiced directly to jet airways. Instead they send statement indicating airline withhold charges.

At booking fare collection is with clear trip. Strangely refund settlement by customer has to be with airlines.

What sort of online booking agency is clear trip?

Actually by mistake i have booked a flight from kolkata to bangalore for 18th august for 3 passengers with the flight no. Indigo 6e 822. I have called the customer care of indigo and have cancelled the flight for which they told me that my complete amount would be refunded. I have booked the ticket of this flight from cleartrip with trip id-[protected] and pnr no. Wecq3d so indigo customer care told that they have refunded the money to cleartrip and i have to ask them for the refund and they told flight is not cancelled from their side so i asked them to cancel it from their side as well they have send me the cancellation 1st step next my amount to be refunded should be shown within 5-7 working days but now it's been 12 days still no sign of refund. I called the customer care of cleartrip but it's continuously saying busy. Please help me out with this.

Thanking you,

Yours faithfully,
Shubham haldar
Mob. No-[protected]
E-mail-shubham. [protected]@gmail.com

Hi team,

This is a complaint regarding the ticket for water kingdom which was booked through the cleartrip organised by pan india paryatan pvt ltd. The date of visit to park is 01 aug 2017.
My savings account got debited for rs 1406 (For 2 adult entry to water kingdom mumbai). But neither i receive my ticket nor the money refunded to my bank account.

Transaction no - iin/cleartrip. C/[protected]

Please refund my money to my account number.

Regards
Sandip panda.
[protected]

My name is deepika mohanan. On 23rd july 2017 we booked tickets via cleartrip the money got deducted but the booking was not done. It also said that within 5-6 days the money will be refunded but the money hasn't we even contacted respective banks they too said the same. We tried contacting customer care but they also did not respond we get message that executive are busy. Please help us. Almost 22000 got deducted. The trip id's are [protected], [protected], [protected].
Please help

My name is deepika mohanan. On 23rd july 2017 we tried booking after all procedures and payment we got a message saying some error but the money got deducted. It's almost 6 days and still now the money hasn't refunded yet. We contacted are respective banks too they also said the same. Please refund the money back my trip id's are [protected], [protected], [protected]
Almost 22000 has been deducted please refund.

I booked a round trip air ticket ticket on 09 june 2017 from clear trip, i. E., patna-delhi-patna

Trip id : [protected]

Patna to new delhi fri, 23 jun 2017
Goair g8-134
Pat 17:20 19:10 del
Fri, 23 jun 2017 1h 50m fri, 23 jun 2017
Patna - lok nayak jayaprakash economy new delhi - indira gandhi airport terminal terminal 1d

New delhi to patna sun, 02 jul 2017
Goair g8-149
Del 17:55 19:30 pat
Sun, 02 jul 2017 1h 35m sun, 02 jul 2017
New delhi - indira gandhi airport terminal terminal 1d economy patna - lok nayak jayaprakash

Travellers airline pnr ticket no.
Mr. Sandeep lama ohocgr ohocgr

On 21 june 2017, i got a email communication as well as telephonic conversation from go air stating g8-149 new delhi to patna travelling on 02 july 2017 is cancelled and i can avail a full refund of the fare or free booking.

So, i confirmed with airlines on phone and then i cancelled my air ticket from clear trip website. I also had a telephonic conversation with the service executive of clear trip for full refund, and they confirmed that the fare will be full refunded after deduction of clear trip charges of rs. 400/-.

I communicated the go air email stating cancellation of flight and full refund to clear trip.

I even verified with the tele-executives and they confirmed me that, they have spoken to the airlines, and a full refund has been initiated.

On 02 july 2017 i got a email from clear trip... We have processed a refund of rs. 815 for your patna - new delhi return booking (Trip id [protected]). He refund should appear in your account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 3, 689.77
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 3, 689.77
Airline charges (–) rs. 2, 225.0
Cleartrip charges (–) rs. 250.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 400.0
Total refund amount rs. 815

I have even telephoned as well complained online, but till today no response from clear trip. Clear trip have deducted airline charges: 2225/-.

I have book 10th aug 17 flight from bom-del, trip id:-[protected] and now i want to just change my flight from 7:50 to 9:55 for the same day. Still they are charging 3400 i mean what the hell is this full too lutna hai customer ko if they book their flight through you.
I mean just to change you can charge 1000 max 1500 at the tym of discount u gve 100/ 150 max but when it comes to cancellation on changing the flight you charge 80% of the booking amount i mean are you guys think that apse jyada shana ko nahi hai. # i m really sad that i used clear trip to book my flight n i m sure this is the last tym when i have made this mistake. But truly lutne ka dhanda khola hai ap logo ne. I m really disappointed.
N upar se vo jo cc ka no h thts really fake. Grrrr. You guys dosnt have professionalism.

Kindly help on this issue

Two case id generated on cleartrip after complaining about refund but no action taken by cleartrip from 11th july

Case created #03181568 on 21 july
Case id 03104164 on 11th july

Issue is that cleartrp only refunded rs. 2, 589 on my cancellation of id trip [protected].

I received the cashback of 2000 rs in wallet after booking the ticket id [protected] but cancellation they chagred 12000 rs for cash back wallet charges

Here iam not blame airline. The mess is created by cleartrip system.

On cancellation i got refund details is not fare.

Cleartrip charged wallet cashback charges (–) rs. 12, 000.0 in refund details. That is not acceptable more refund amount is need from cleartrip.

Please find the refund details on 11 july.

Computed refund details
Description amount
Gross amount (+) rs. 30, 789.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 30, 789.0
Airline charges (–) rs. 13, 500.0
Cleartrip charges (–) rs. 1, 500.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 1, 200.0
Wallet cashback charges (–) rs. 12, 000.0
Total refund amount rs. 2, 589

I had booked a ticket from kolkata to bangalore (Ccu-blr: 28/07/17, blr-ccu: 31/07/17). The transaction through net banking was going peacefully till my money (Rs. 15065) was deducted. After the deduction, some blank screen appeared saying "verification failed". This is really annoying. After that, i checked my mail and cleartrip account. I could not find a single detail. I did not get any trip id. After that i tried calling your customer care where they kept asking for trip id. What kind of service you are providing!!! A person in trouble cannot talk to the customer care executive if he is not having the trip id. Please note, no trip id was generated. Please give my money back as early as possible. This is not at all correct. I am giving more details:

Bank: sbi (Net banking mode used)
Transaction id: igabsgryu5
Name: debayan das
Ph: [protected]
Date and time of deduction: 26th july, 11.49 am
Amount: rs. 15065

Please make it fast. This amount is not a small one. I seek your help at the earliest. Please treat this urgently

Dear sir/madam,

There is a mistake in the ticket. The source and the destination has been interchanged. Due to this inconvenience, i have cancelled the ticket immediately. Kindly refund the entire amount so that i can book a proper ticket with the refunded money. I am a frequent user of clear trip and hope for your kind cooperation in this matter. I am eagerly waiting for your response.

Thanks a lot.

With regards.

I booked flight ticket from johannesburg → victoria falls travel date 2aug 1.30pm and return 4aug 11am in cleartrip website on 8th june and i got mail from cleartrip on 14jul flight was rescheduled to jnb to vfa at 12noon return changed to 12.15pm, i called cleartrip to ask about, my flight to johannesburg will reach 11 am and my return flight should be 3pm, how will i get the flight, they said full refund is eligible and refund will be credited 3 to 4 working days, and asked me shall i go head for cancellation. I said ok.

I waited till 21jul no refund was received then i called cleartrip they said airline not yet refunded it will take 45 working days to refund, i asked them u said 3 to 4 working days then only i said to cancel.

Now you are saying 45days, why u said like this, i argue with them, then thay said wait till 24jul, i called 24 jul they said within 24 hrs refund will be proceesed,

Again i called today 26jul they said wait 15working days, once refund received from airline and we will give you.

I asked them i dnt know the airline i paid total amount to you and your person assured me for full refund, then only i cancelled the ticket. I need my money, they said we are not able to refund the money, once received from the airline then only refund your money.

Trip id : [protected]
21jul speak with: joije
24jul speak with: shobana
26jul speak with: alex air department.

I had cancelled one booking with cleartrip with trip id : [protected] on 27th of june 2017. But till now it is not credited to my account. Every time i call them i get the reply to wait for 3 to 4 working days. And few times they disconnect the call also. I sent the emails to them but with no reply. Please i need to find a solution for this and i want to get my refund at the earliest. When i ask them they are saying the refund i am eligible is for 1410 aed.