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ClearTrip Complaints & Reviews

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Updated: May 13, 2026

Complaints 3063

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288

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ClearTrip reviews & complaints page 118

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I have book 10th aug 17 flight from bom-del, trip id:-[protected] and now i want to just change my flight from 7:50 to 9:55 for the same day. Still they are charging 3400 i mean what the hell is this full too lutna hai customer ko if they book their flight through you.
I mean just to change you can charge 1000 max 1500 at the tym of discount u gve 100/ 150 max but when it comes to cancellation on changing the flight you charge 80% of the booking amount i mean are you guys think that apse jyada shana ko nahi hai. # i m really sad that i used clear trip to book my flight n i m sure this is the last tym when i have made this mistake. But truly lutne ka dhanda khola hai ap logo ne. I m really disappointed.
N upar se vo jo cc ka no h thts really fake. Grrrr. You guys dosnt have professionalism.

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Address: 411021

Website: cleartrip.com

Kindly help on this issue

Two case id generated on cleartrip after complaining about refund but no action taken by cleartrip from 11th july

Case created #03181568 on 21 july
Case id 03104164 on 11th july

Issue is that cleartrp only refunded rs. 2, 589 on my cancellation of id trip [protected].

I received the cashback of 2000 rs in wallet after booking the ticket id [protected] but cancellation they chagred 12000 rs for cash back wallet charges

Here iam not blame airline. The mess is created by cleartrip system.

On cancellation i got refund details is not fare.

Cleartrip charged wallet cashback charges (–) rs. 12, 000.0 in refund details. That is not acceptable more refund amount is need from cleartrip.

Please find the refund details on 11 july.

Computed refund details
Description amount
Gross amount (+) rs. 30, 789.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 30, 789.0
Airline charges (–) rs. 13, 500.0
Cleartrip charges (–) rs. 1, 500.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 1, 200.0
Wallet cashback charges (–) rs. 12, 000.0
Total refund amount rs. 2, 589

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Website: www.cleartrip.com

I had booked a ticket from kolkata to bangalore (Ccu-blr: 28/07/17, blr-ccu: 31/07/17). The transaction through net banking was going peacefully till my money (Rs. 15065) was deducted. After the deduction, some blank screen appeared saying "verification failed". This is really annoying. After that, i checked my mail and cleartrip account. I could not find a single detail. I did not get any trip id. After that i tried calling your customer care where they kept asking for trip id. What kind of service you are providing!!! A person in trouble cannot talk to the customer care executive if he is not having the trip id. Please note, no trip id was generated. Please give my money back as early as possible. This is not at all correct. I am giving more details:

Bank: sbi (Net banking mode used)
Transaction id: igabsgryu5
Name: debayan das
Ph: [protected]
Date and time of deduction: 26th july, 11.49 am
Amount: rs. 15065

Please make it fast. This amount is not a small one. I seek your help at the earliest. Please treat this urgently

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A

Ashwin Kumar Chandrasekar

Jul 27, 2017

Hi,
Yesterday mid night I booked ticket from Hyd to Abu Dhabi and amount got detected from my Citi credit card however I'm yet to receive any message on my booking confirmation.
Mail id : [protected]@yahoo.co.in
Amount : 13256
Credit card number : [protected]

Regards,
Ashwin Kumar.C

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Address: 400076

Website: www.ixigo.com/flight/booking/12/12ad9694-0350-4f2d-8ae1-76fc1b4b3f3a

Dear sir/madam,

There is a mistake in the ticket. The source and the destination has been interchanged. Due to this inconvenience, i have cancelled the ticket immediately. Kindly refund the entire amount so that i can book a proper ticket with the refunded money. I am a frequent user of clear trip and hope for your kind cooperation in this matter. I am eagerly waiting for your response.

Thanks a lot.

With regards.

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Address: 638052

Website: CLEARTRIP.COM

I booked flight ticket from johannesburg → victoria falls travel date 2aug 1.30pm and return 4aug 11am in cleartrip website on 8th june and i got mail from cleartrip on 14jul flight was rescheduled to jnb to vfa at 12noon return changed to 12.15pm, i called cleartrip to ask about, my flight to johannesburg will reach 11 am and my return flight should be 3pm, how will i get the flight, they said full refund is eligible and refund will be credited 3 to 4 working days, and asked me shall i go head for cancellation. I said ok.

I waited till 21jul no refund was received then i called cleartrip they said airline not yet refunded it will take 45 working days to refund, i asked them u said 3 to 4 working days then only i said to cancel.

Now you are saying 45days, why u said like this, i argue with them, then thay said wait till 24jul, i called 24 jul they said within 24 hrs refund will be proceesed,

Again i called today 26jul they said wait 15working days, once refund received from airline and we will give you.

I asked them i dnt know the airline i paid total amount to you and your person assured me for full refund, then only i cancelled the ticket. I need my money, they said we are not able to refund the money, once received from the airline then only refund your money.

Trip id : [protected]
21jul speak with: joije
24jul speak with: shobana
26jul speak with: alex air department.

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I had cancelled one booking with cleartrip with trip id : [protected] on 27th of june 2017. But till now it is not credited to my account. Every time i call them i get the reply to wait for 3 to 4 working days. And few times they disconnect the call also. I sent the emails to them but with no reply. Please i need to find a solution for this and i want to get my refund at the earliest. When i ask them they are saying the refund i am eligible is for 1410 aed.

Jul 30, 2017

Complaint marked as Resolved

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P

Parikshit Sehgal

from Noida, Uttar Pradesh

Jul 27, 2017

Hi i have book ticket from clearTrip and i have canceled my return ticket due to want to come early you can check with your team and now they are not picking up the call the third class service from clear Trip regarding my refund amount my trip id [protected]

D

dibyo123

Sep 30, 2018

Same here.. My refund is pending from last 2 months... no action.

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I booked a ticket on 24th july 2017, for which amount is debited from my account but no confirmation on booking received yet. This is a clear fraud case and the same issue happened in earlier booking as well.
Above that none of the cleartrip agent responding to the phone calls.
Anyone please guide where to seek for help??
I think cleartrip is a fraud site!!!

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Address: Ranchi, Jharkhand, 834001

I have booked a ticket through cleartrip for 10aug17 from patna to delhi in goair airlines.
On 21 july 2017 i got an email through goair airlines that they have cancelled my ticket due to delay of engine.
They committed that they will definitely arrange the tickets or refund the amount.

But after that i don't got any information from there side too.

So i inform cleartrip about this also through mail.
But didn't get any response.
After facing inconvenience from both.

I finally selected the option of refund on clear trip in which there is option of cancellation of tickets due to
Cancellation of tickets by the airlines.
I choosen that option and then there was a message come we confirmed that information through the airlines.

But they didn't do that, instead of getting a confirmation through the airlines they deducted the full amount.

Why should i suffer when there is no mistake from my side.

This is the way of working of cleartrip and in this manner they deal with the problems of their customer.

Really disappointed

Please solve this issue and after confirmation return the real amount.

ClearTrip customer support has been notified about the posted complaint.

Jul 25, 2017

Updated by naveenreeti Sir,

Received a mail from your side today,

Hi,

Thank you for writing to us regarding your flight reservation under trip id:[protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

While replying to your e-mail it has been observed that you have already cancelled your reservation online.

Further, we have forwarded your mail to the refunds department for investigation and further action. We will update you at the earliest.

We appreciate your patience and co-operation.

If you require further assistance, please write to us at [protected]@cleartrip.com or give us a call on (+91) [protected] (Standard std / local charges apply)

Thank you for choosing cleartrip.

Regards,
Faisal hussaini
Customer service executive
Cleartrip customer care
www.cleartrip.com

Sir first of all there is an option present in flight cancellation that if i want my refund back as the flight is cancelled by airlines itself.
So it's not from customer side it's clearly means it's from airline side due to which i choose that option as no action was taken by airlines side and as i booked through your side so it's your responsibility to check the matter,
But without confirming from airlines you deducted all the money.

It's shows you are not helping any of your customer whenever these kinds of naunces issues happens or created by airlines.

Why one should suffer.

Solve it as soon as possible.

Regards

Preeti sharma

Associate professor

Mathematics department

Jul 25, 2017

Updated by naveenreeti It's better to do confirmation about the cancellation information conveyed by airlines, instead of sending me mail without the solutions.

Jul 28, 2017

Updated by naveenreeti Sir/maam

I am sending the mail that i have received today from goair airlines..

Dear preeti,

Thank you for writing to us.

With reference to your below request for pnr # 3jdaz6, we understand that you have contacted our reservations team and the matter has been addressed. Further, we would like to inform you that full refund has been processed on 28 july, 2017 to your travel agents invoice. We would request you to contact your travel agent for the same.

We look forward to welcoming you on board our flights soon.

Regards,

Donna george
Sr. Executiveâ€“ customer care
Goair

So now it's complete responsiblity of cleartrip to refund full amount as goair have confirmed from their side.

I hope cleartrip will do this process as soon according to the mention date.

Regards

Preeti sharma

Aug 03, 2017

Updated by naveenreeti No response from cleartrip side.
I informed and called too.
They said in two days we will definitely send the amount. But still no response from their side.

Now everything had been cleared still why there is a delay from your side.

Aug 14, 2017

Updated by naveenreeti No response from cleartrip side.

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Address: Mumbai City, Maharashtra, 400017

Website: cleartrip

I have booked a ticket on 17.07.2017 from mumbai to dammam using cleartrip. While booking the ticket wrong name entry has been made so i have cancelled the ticket through customer care. The details is as follows:-

Trip id [protected] of
Flight - jet airways 9w-564
Date 18.07.2017
Time-20:10
And same is cancelled on 17.07.2017 at 23:10
Booked amount :13312/
Cancelled amount 2590/
Deducted amount :10722/

Now within 02 hrs ticket has been cancelled, without using service more than 80% amount has been deducted. 80 % has been deducted under what terms and condition and policy?

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Address: 560043

Website: www.cleartrip.com

(Trip id:[protected] bangalore to dubai. This ticket price was rs 11400. They took the money but not issued the ticket saying internal error

(Trip id: [protected], bangalore to dubai. I rebooked the ticket and the price went up by rs13970

This is pure cheating.

Again i booked a return ticket from dubai to bangalore for 7100. Same thing they did and when i tried thier customer care no one took the phone after 30 minutes of holding

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Address: Mumbai City, Maharashtra, 673021

Website: www.cleartrip.com

I had booked an air ticket on 20.06.2016 from calicut to bangalore for spicejet flight dated 10.09.2016 vide trip id [protected] for a total cost of rs.8490. I cancelled the same on 09.09.2016 & i was promised a refund of rs.1512. Now spicejet says they have charged rs.6978 towards cancellation & refunded the balance of rs.1512 to cleartrip. And cleartrip says rs.1512 is their cancellation charges. And i am left with zero refund.

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For the above mentioned trip id cleartrip have shown me the amount of rs.32, 586 and sent me the invoice for this amount but have charged me the amount rs.33, 036.

Upon inquiring they say that the convenience fees were wrongly mentioned on invoice and hence they have charged me inr 450 more for it.

This is damn unprofessional!!!

Pl refund me the amount as well as the damages for this intense chase with cleartrip.

I am an nri and reachable only on email.

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Address: 3399

Website: [email protected]

Trip id [protected]. I've booked my ticket on jun for 28 sep with return on 30 0ct. I got an email few days back saying my ticket has been postpond to 29 sep i got shocked how could they postpond without my approval. Agn 2/3 days back i got an emil saying would like to inform himalayan airlines office is closed give us 24-48 hrs. Aftr tht neither they call me nor they send my email reply back. I'm tired of calling them and asking for solution. I told them to refund my money back neither they do so. I have to sumit my leave application form to my h. R department. Cleartrip really sucks. Probably, thet want to eat n digest my money.

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Website: Cleartrip

This is to bring it to your notice that i had booked a flight under trip i'd [protected] which was cancelled 2 days before departure scheduled for 22 nd may. 2017

On cancellation the turn around time which is normally 6 -10. Days, after numerous follow up went upto 42-45 days was maximum time asked through the mail they send me, with very unprofessional executive sitting on other side had only 1 thing to say that the airline has not refunded and rather taking it more seriously each one had only one word to say 'sorry ' adding more anger to my misery.

Today i complete 61 days and numerous calls and waiting for intelligent soul to call back just to give me some explanation just to save his job but not intelligent enough to compensate or solve the issue.
It is a very bad state of affairs as india maybe relaxed or lenient on the judiciary system that is why companies like cleartrip take there customers misery for granted

I only wait to see more harrasment so i have requested my service provider airtel to send me last 2 months calls statement to take it further.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Cleartrip.com

My trip id was [protected] which has been cancelled on 10th july 17 and was committed o deposit the cancelled amount in my account with in 5 to 7 working days. But till 10th day i have not received the amount. I searched all the web site of clear trip to find out the e mail address help line no for support but the web site is designed in such a way that you cannot approach them for clarification. All the time it is leading to a page showing that the ticket has been cancelled and refunded. For public convenience they should at least give an address or phone no. For clarification or at least online chatting facilities. All the facilities is one sided with a thick wall between them and the customers.

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Address: Bikaner, Rajasthan

Dear concern, i made a booking for bikaner to howrah on 16th july 2017 at 4:37 pm from cleartip. Agent provided me payment link and i made the payment by my visa debit card for the amonut inr rs 4726/-. However amount was deducted but booking was not made. No confirmation ticket & no mail, i think amount would be refunded. But i checked with bank on 17th july 2017 and been told that cleartip has claimed the amount. This is really frusrating that inspite of taking lot of follwup with cleartip. No amount is refunded. Please help in this case as earliest as possible. Thanks
E-mail id=[protected]@gmail.com
Transaction date= 16-07-17
Mobile number=[protected]

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C

CustomerUser

from Hyderabad, Telangana

Jul 17, 2017

Hi Team,

I rescheduled my flight from 11 June to 24 June and I must be refunded with 877 rupees, which I havent received it yet. Please find below booking details.

Booking Reference : JJB3FB
Numeric Booking ID :[protected]

11471

Thanks,
Atul

N

Noufal sha

Jul 17, 2017

I have bought a ticket from clear trip(Trip Id: [protected]). it's a connection flight AUH-MCT-TRV. Bu I couldn't travel cause of It's not possible to wait more than 6 hours in Muscat. Cleartrip did not mention any instructions or warning when i bought ticket. I already registered complaint. But they didn't response yet.

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Address: Ernakulam, Kerala, 682007

Website: www.cleartrip.com

I have booked a fight ticket dated on 1st of august 2017 through cleartrip website. But the amount of rs.1877 is been debited from my acoount but i have not received my ticket or even any sort of notification or reference id. So i want my money back. So do the needful. Also i am really worried about and also my travel is a great hindrance for me to get things done...

Akhil jose
Federal bank
Kumbalanghi branch
Ifsc code fdrl0001691
Account number [protected]

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Rajashree B Kalita

from Abhayapuri, Assam

Jul 17, 2017

I have cancelled my flight booking and was assured to be refunded within 5 to 7 days bt my amount is not refunded till now. Its been 10 to 12 days now

S

Singgurpreet Singgurpreetjuneja

from Ahmedabad, Gujarat

Jul 18, 2017

How to get refund of ticket booke don 13 jun 2017 pls tell me how to get refund and how to know cancel the ticket

A

Anish Gopinathan Pillai

from Jalalpur, Gujarat

Jul 19, 2017

Thank you for using your SBI Debit Card 504XX9889 for a purchase worth Rs1656.0 on POS [protected] at Cleartrip.com txn# 490224.

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Address: Mumbai City, Maharashtra, 400013

Website: www.cleartrip.com

Dear concern, i made a booking for bhopal to tiruchiruppalli on 12th july 2017 at 2:14 am from cleartip. Agent provided me payment link and i made the payment by my visa debit card for the amonut inr 8236 rs/-. However amount was deducted but booking was not made. I called up cleartip 4-5 times and their agent told me that amount would be refunded within 2-3 days. But i checked with bank on 15th july 2017 and been told that cleartip has claimed the amount. This is really frusrating that inspite of taking lot of follwup with cleartip. No amount is refunded. Please help in this case as earliest as possible. Thanks sonali patni
E-mail id=[protected]@gmail.com
Transaction date= 12-07-17
Mobile number=[protected]

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A

Abhishek Lambhate

from Mumbai, Maharashtra

Jul 17, 2017

How did you contact the Cleartrip agent?
Same thing happened with me.

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Address: 560100

Website: cleartrip.com

Hi team,

I booked indigo flight ticket on cleartrip from nagpur to bengaluru on 11th june then due to some reason i rescheduled the flight to 24th june.in this rescheduling deal i should be refunded with 877 rupees. This amount is not credited to my account. Please find the attached flight tickets.

I request you to refund the amount as soon as possible.

Thanks, atul

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A

ayand77

from Lala, Assam

Jul 17, 2017

Amount of Rs. 11068 is deducted on 14.07.17 when I was trying to book a ticket from Silchar to chennai but ticket was not booked. I need refund as early as possible. Tnx no. is[protected]. This type of incidents are not acceptable from the company like Cleartrip.

C

CustomerUser

from Hyderabad, Telangana

Jul 20, 2017

Hi Team,

With regards to my previous complaint registered, ClearTrip Complaint ID: 1631307.

Clear trip representative called me. According to him, flight service representative usually don't agree to refund and they haven't received any refund amount. He wants proof that the representative agreed to refund.

I am mentioning all these details here as I could see email IDs for all other clear trip services but failed to find for customer support.

Thanks, Atul

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Website: www.cleartrip.com

I have booked a fight ticket dated on 13th july 2017 through cleartrip website. But the amount of rs.4087 is been debited from my acoount but i have not received my ticket or even any sort of notification or reference id. So i want my money back. So do the needful. Also i am really worried about and also my travel is a great hindrance for me to get things done.

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