ClearTrip Complaints & Reviews

This is to bring it to your notice that i had booked a flight under trip i'd [protected] which was cancelled 2 days before departure scheduled for 22 nd may. 2017

On cancellation the turn around time which is normally 6 -10. Days, after numerous follow up went upto 42-45 days was maximum time asked through the mail they send me, with very unprofessional executive sitting on other side had only 1 thing to say that the airline has not refunded and rather taking it more seriously each one had only one word to say 'sorry ' adding more anger to my misery.

Today i complete 61 days and numerous calls and waiting for intelligent soul to call back just to give me some explanation just to save his job but not intelligent enough to compensate or solve the issue.
It is a very bad state of affairs as india maybe relaxed or lenient on the judiciary system that is why companies like cleartrip take there customers misery for granted

I only wait to see more harrasment so i have requested my service provider airtel to send me last 2 months calls statement to take it further.

My trip id was [protected] which has been cancelled on 10th july 17 and was committed o deposit the cancelled amount in my account with in 5 to 7 working days. But till 10th day i have not received the amount. I searched all the web site of clear trip to find out the e mail address help line no for support but the web site is designed in such a way that you cannot approach them for clarification. All the time it is leading to a page showing that the ticket has been cancelled and refunded. For public convenience they should at least give an address or phone no. For clarification or at least online chatting facilities. All the facilities is one sided with a thick wall between them and the customers.

Dear concern, i made a booking for bikaner to howrah on 16th july 2017 at 4:37 pm from cleartip. Agent provided me payment link and i made the payment by my visa debit card for the amonut inr rs 4726/-. However amount was deducted but booking was not made. No confirmation ticket & no mail, i think amount would be refunded. But i checked with bank on 17th july 2017 and been told that cleartip has claimed the amount. This is really frusrating that inspite of taking lot of follwup with cleartip. No amount is refunded. Please help in this case as earliest as possible. Thanks
E-mail id=[protected]@gmail.com
Transaction date= 16-07-17
Mobile number=[protected]

I have booked a fight ticket dated on 1st of august 2017 through cleartrip website. But the amount of rs.1877 is been debited from my acoount but i have not received my ticket or even any sort of notification or reference id. So i want my money back. So do the needful. Also i am really worried about and also my travel is a great hindrance for me to get things done...

Akhil jose
Federal bank
Kumbalanghi branch
Ifsc code fdrl0001691
Account number [protected]

Dear concern, i made a booking for bhopal to tiruchiruppalli on 12th july 2017 at 2:14 am from cleartip. Agent provided me payment link and i made the payment by my visa debit card for the amonut inr 8236 rs/-. However amount was deducted but booking was not made. I called up cleartip 4-5 times and their agent told me that amount would be refunded within 2-3 days. But i checked with bank on 15th july 2017 and been told that cleartip has claimed the amount. This is really frusrating that inspite of taking lot of follwup with cleartip. No amount is refunded. Please help in this case as earliest as possible. Thanks sonali patni
E-mail id=[protected]@gmail.com
Transaction date= 12-07-17
Mobile number=[protected]

Hi team,

I booked indigo flight ticket on cleartrip from nagpur to bengaluru on 11th june then due to some reason i rescheduled the flight to 24th june.in this rescheduling deal i should be refunded with 877 rupees. This amount is not credited to my account. Please find the attached flight tickets.

I request you to refund the amount as soon as possible.

Thanks, atul

I have booked a fight ticket dated on 13th july 2017 through cleartrip website. But the amount of rs.4087 is been debited from my acoount but i have not received my ticket or even any sort of notification or reference id. So i want my money back. So do the needful. Also i am really worried about and also my travel is a great hindrance for me to get things done.

Dear sir i am your customer i have done my booking on cleartrip on[protected]. The amound have been deducted but not booked the ticket. I have searched my accound in clear trip and have searched in my mail but i have not any information regarding the booking. Please refund me my money as soon as possible as the booking has not been done. Please refund me soon.
Train no 07150
Date[protected]
Email id [protected]@gmail.com
Mobile no: [protected] please kindly do refund soon.

Dear sir,
Myself mylapur gautam, i am your customer.
Today i booked a railway ticket at your website from mumbai (Cst) to chennai central (Mas) at 20:45 and got a deduction message from sbi that an amount of 2202.00 was deducted at cleartrip.com (Via debit card). But at the desktop screen it displayed me some other error. And the page went back to payment net banking. I searched the whole website to find the booking details but there wasn't any. Except the traveler's details. I got no e-mails regarding the booking. I also went to the atm asap and got a ministatement and it showed me the deducted amount. I went to the support section of the page but it asked me for the trip id but i haven't received any.

I kindly request you too look after the issue as soon and possible and refund the amount of rs.2202/-

Mail - [protected]@gmail.com

Dear Madam/Sir,
Myself Aishvi Shah, I am your consumer.
Yesterday I was trying to book tickets from Goa to Ahmedabad from your App.
Booking date of ticket: 30th July 2017.
Flight: Jet Airways
Flight timing: 04:30 to 9:15
Due some network problem payment is not done & payment mode showing failed. This showed in the App but money was deducted from my account. I didn't get ticket information but my amount is debited by you as per attached report from bank.
So I request you to kindly return my amount in my bank.
My mobile no. +91 [removed]
Mail I'd - [removed]@gmail.com

I have booked a ticket earlier for 7th august 2017 but as plans changed i had opted for rescheduling the flight. As stated by clear trip only the difference would be charged, but this was not done the ticket earlier was ₹3001, and after rescheduling it came to ₹3510. You have charged me ₹6511. So can you send me the refund required??... Since i had trusted cleartrip that was why i booked n rescheduled the ticket but it sells to pay no attention so is there any other way i can get my money back. I am still a student n i need money so kindly do the required.

I had made a booking for mr. Govind toshniwal under trip id: [protected] but this could not be confirmed even though payment was made. I was told that the payment made will be autoreversed within the next 3 - 4 days but this has not happened. Please look into the matter.
I had made the booking on 4th july 2017 and now its 12th july 2017 but no action has been taken.

Dear Sir,
Myself Atul Dasgotra, I am your customer .
Yesterday I was trying to tickets booking for Dibrugarh to Dwlhi through you.
Due some network problems payments is not done & payments mode showing failed.
But my amount is debited by you as per attached report from bank.
So I request you to kindly return my amount in my bank.
My mobile no. [protected]/[protected]
Mail I'd - disco.[protected]@gmail.com

Hello sir,
My clear trip id is [protected], even though i cancelled my trip they mentioned the money will be refunded in 2-3 working days, but it didn't happened but when i crossed with my account in clear trip website it shows that amount is credited. I was trying n number of times to speak to them but my call from my registered number is not at all connecting.

Sir i had booked spicejet flight trv-delhi for 16th july 2017 through cleartrip on 27th april. My trip id is [protected]. But flight was cancelled by spicejet due to their operational reasons. They have reversed the amount of rs. 13671
Being the flight charge to the agency cleartrip. When i contact spicejet they informed to contact cleartrip for the amount. The flight ticket was cancelled on 30th june 2017. Noi cash will come into my bank account till this time. Please steps may kindly be taken to return my cash in my sbi bank account no. [protected]

I had booked ticket from bangalore to kochi for 11th dec 2017 for 2 people on[protected]. Amount of 3420 got deducted from my bank account but the page came as "amount not deducted" and i have not received the ticket too.

Tried calling on your customer care number but was not able to get through.

I also did send a feedback on the same day of[protected] but till now have not got any response from cleartrip.

Please refund my amount. My number is [protected].

I was booked a hotel in tiruvannamalai at rr residency on 03/07/17 in the trip id of [protected], but after some time the customer care support called me and said that the hotel is not available and make sure to arrange the alternate hotel also, i said ok or refund the money immediately. But he never called again and not given any proper solution for my case. I was called many times to your customer care no, but that also always busy many times even after 30 mins of waiting. I was so disappointed about your services and mentally disturbed because of not complete my journey. This is the very worst services ever seen, even after one week also there is no response from clear trip. I need the refund of my money immediately otherwise i will take to the next level.

On 10/07/2017

I was booking tickets and i ended up with booking failure but money rs. 14498 debited from my account. Multiple times i have tried to contact customer care but they are asking me to provide trip id. How can someone provide trip id when booking got declined from website.

They are just nonsense and i am not gonna book any ticket or advice anyone to use this nonsense website. Just refund my hard earned money.

I booked a flight ticket on 08 june 2017 for bom-del with trip id [protected], but due to some reason there was need to cancel this ticket. So i contact the airline & me with airline made a contract by which airline gave me full refund for it, that was returned to cleartrip by airline. But cleartrip refund me only rs. 319. Afterthat i raised a request by calling customer care, they take confirmation from airline & assure me that my remaining money (1957) will be refund to me in next 3-4 days (1 month back). Till now i havn't got my money. I called so many times to care but everytime they gave me same response that "your request is raised with high priority & we'll refund you in next 3-4 days".

Please refund my remaining money. I am tired to call customer care.
Pfa.

I had booked a hotel through Trivago and the dealer was Cleartrip when I mad the payment for the booking. My bank Account showed that the transaction has been done and the company was telling that the transaction has not been done and the auto-refund of the latter transaction will be made in same day. But till now no refund has been made and also the contact no of Cleartrip is not responding. Transaction date was 03/07/2017 from debit card of ICICI.